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MAINTENANCE AND SERVICE
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Scheduling service and repairs4
This service offers a convenient way to schedule service and workshop appoints directly from thevehicle.
When it is time for service, and in certain cases if the vehicle requires repairs, a message will bedisplayed in the instrument panel and at the topof the center display. The time for service isdetermined by how much time has elapsed, thenumber of hours the engine has run, or the dis-tance driven since the last service.
To use the service
• Create a Volvo ID and register the Volvo IDto the vehicle.
• To select a Volvo retailer you would like tocontact, go to www.volvocars.com and log in.
• To send and receive appointment informa-tion, the vehicle must be connected to the Internet 5
.
Book serviceWhen you schedule service from your vehicle, theinformation is sent via your Internet connection 5
.
Submit an appointment request whenever you need service or when a message regarding theneed for service or repairs has been displayed in the instrument panel and at the top of the centerdisplay.
1.
Open the Car status app from App view in
the center display.
2. Tap the
Appointments button.
3. Tap the
Request appointment button.
4. Check that your
Volvo ID is correct.
5. Make sure your preferred
Workshop is cor-
rect.
6. In the
Tap to write information to the
Workshop field, you can provide details on
what you would like performed during the visit or other important information to yourworkshop. 7.
Tap the
Send appointment request but-
ton.
> You will receive an appointment sugges- tion to your vehicle within a couple of days 6
. You will also receive the same
message via email and when you log in to www.volvocars.com. On some markets, the message in the instrument panel indicating that the vehi-cle requires service will go out once theappointment request has been sent.
8. Tap
Cancel request if you would like to
cancel your request.
The appointment request contains information about your vehicle that helps the workshop planfor your visit. The retailer will send you a digital appointment suggestion. Information about your retailer is alsoavailable in the vehicle so that you can contactyour workshop at any time.
Accepting an appointment suggestionWhen the vehicle has received an appointmentsuggestion, a message will be displayed at thetop of the center display.
1. Tap the message.
3 Certain markets only.
4 Certain markets only.
5 There may be a charge for transmitting data over the Internet, depending on your service plan.
6 Timespan may vary depending on market.
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MAINTENANCE AND SERVICE
* Option/accessory.
594 2. To accept the suggested appointment, tap
Accept. To decline the suggested appoint-
ment, tap Send new proposal or Decline.
For some markets, the system reminds you when an appointment time is approaching and the navi- gation system 7
can also guide you to the work-
shop at the appointed time.
Related information
• Vehicle status (p. 592)
• Sending vehicle information to the workshop (p. 594)
• Navigating in the center display's views (p. 111)
• Volvo ID (p. 26)
• Internet-connected vehicle
* (p. 519)
Sending vehicle information to the
workshop8
Vehicle-related information can be sent at any time from the vehicle, e.g. if you schedule a visitto a workshop and would like to assist yourworkshop by providing additional basic informa-tion. Sending vehicle information is not the sameas scheduling service.
1. Open the Car status app from App view in
the center display.
2. Tap the
Appointments button.
3. Tap the
Send vehicle data button.
> A message confirming that vehicle-related information has been sent will appear at the top of the center display. You cancancel data transmission by tapping thecheckbox in the activity indicator. Information is sent via the vehicle's Inter- net connection 9
. Vehicle information can be accessed by any retailer if they are provided with your vehicle iden- tification number (VIN
10
).
Vehicle information contentsThe most recently saved vehicle-related informa- tion will be sent (the last time the vehicle wasturned on). This includes information regarding:
• service requirements
• time since last service was performed
• function status
• fluid levels
• mileage (odometer reading)
• Vehicle Identification Number (VIN 10
)
• software version
• diagnostic information.
Related information
•Scheduling service and repairs (p. 593)
• Vehicle status (p. 592)
• Navigating in the center display's views(p. 111)
• Internet-connected vehicle
* (p. 519)
7
For vehicles with Sensus Navigation *.
8 Certain markets only.
9 There may be a charge for transmitting data over the Internet, depending on your service plan.
10 Vehicle Identification Number.
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Engine oil
For the recommended service intervals and war- ranties to be applied, an approved engine oilmust be used.
Volvo recommends:
If the engine oil is not checked regularly and the level becomes low, this could cause seriousengine damage.
CAUTION
To satisfy the requirements for the engine's service intervals, all engines are factory-filledwith a specially adapted synthetic engine oil.Great care has been put into the choice of oil,with consideration given to service life, starta-bility, fuel consumption and environmentalimpact. For the recommended service intervals to apply, an approved engine oil must be used.Only use the prescribed oil grade to top off orchange the oil. Otherwise, there is a risk ofthe vehicle's service life, startability, fuel con-sumption and environmental impact beingaffected. Failure to use engine oil of the prescribed grade and viscosity could cause damage toengine-related components. Volvo Car Corpo-ration disclaims warranty liability for such typeof damage. Volvo recommends entrusting oil changes to an authorized Volvo workshop.
Volvo uses different systems to warn if the oil level is too low/high or the oil pressure is low. Onengine variants with an oil pressure sensor, a warning symbol is displayed in the instrument panel when oil pressure is low
. On engine
variants with an oil level sensor, the
warn-
ing symbol in the instrument panel and display messages are used to alert the driver. Someengine variants have both systems. Contact aVolvo retailer for more information. Change the engine oil and oil filter according to the schedule specified in the Warranty and Main-tenance Records Information booklet. Oils of ahigher grade than that specified may be used. Ifthe vehicle is driven in adverse conditions, Volvorecommends using an oil with a higher gradethan that specified.
Related information
• Checking and filling engine oil (p. 601)
• Engine oil specifications (p. 652)
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Checking and filling engine oilThe engine oil level is monitored by an electronic oil level sensor.
Filler pipe 12
.
It may be necessary to top up engine oil between regularly scheduled services. No action is necessary with regard to engine oil level until a message appears in the instrumentpanel.
WARNING
If this symbol is shown together with the message Engine oil level
Service required, visit a workshop
– an authorized Volvo workshop is
recommended. The oil level may be too high.
CAUTION
If this symbol is shown together with a message about low oil level, for example
Engine oil level low
Refill 1 liter, fill only with the indi-
cated volume, e.g. 1 liter (1 quart).
WARNING
Do not spill oil on the hot exhaust pipes as this could cause a fire.
Viewing oil level in the center displayThe oil level can be viewed using the electronic oil level gauge in the center display once thevehicle has been started. The oil level should bechecked regularly.
1. Open the Car status app from App view in
the center display.
2. Tap
Status to display the oil level.
Oil level graphic in the center display.
NOTE
The system cannot directly detect changes when the oil is filled or drained. The vehiclemust have been driven approximately 30 km(20 miles) and have been stationary5 minutes on a level surface and with theengine off before the correct oil level will bedisplayed.
12
Engines with an electronic oil level sensor do not have a dipstick.