2018 VOLVO XC60 service

2
OWNER'S INFORMATION
Owner's information16
Owner's Manual in the center display 17
Navigate in the Owner's Manual in the center display 18
Owner's manual in mobile devices 20
Volvo Cars support site 20
Using the Owner's Manual 21
The Owner's Manual and the envi-ronment 23
YOUR VOLVO
Contacting Volvo
26
Volvo ID 26
Creating and registering a Volvo ID 27
Drive-E ‒ purer driving pleasure
27
IntelliSafe - driver support 28
Sensus - connection and entertainment 30
Software Updates 33
Data recording 33
Terms & Conditions for Services 34
Customer Privacy Policy 34
Important information on accessories and extra equipment 35
Accessory installation 36
Connecting equipment to the vehi-cle's data link connector 36
Technician certification 37
Viewing the Vehicle IdentificationNumber (VIN) 38
Volvo Structural Parts Statement 38
Driver distraction 39
SAFETY
Safety42
Safety during pregnancy 43
Occupant safety 43
Reporting safety defects 44
Recall information 45
Whiplash Protection System 46
Seat belts 47
Buckling and unbuckling seat belts 48
Seat belt tensioners 50
Resetting the electric seat belt ten- sioners * 51
Door and seat belt reminders 51
Airbags 52
Driver/passenger-side airbags 53
Occupant weight sensor 56
Side airbags 59
Inflatable curtain 60
Safety mode 61
Starting and moving the vehicle when it is in safety mode 62
Child safety 63
Child restraints 65
Infant seats 67
Convertible seats 69
Booster cushions 71
TABLE OF CONTENTS

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MAINTENANCE AND SERVICE
Volvo's service program572
Data transfer between vehicle and workshop over Wi-Fi 574
Download Center 575
Handling system updates via Down-load Center 575
Vehicle status 576
Scheduling service and repairs 576
Sending vehicle information to theworkshop 578
Hoisting the vehicle 579
Opening and closing the hood 581
Climate control system service 582
Replacing a windshield with head-up display * 582
Engine compartment overview 583
Engine oil 583
Checking and filling engine oil 584
Refilling coolant 586
Replacing bulbs 587
Location of exterior lights 588
Replacing the low beam headlight bulbs 589
Replacing the high beam headlight bulbs 590
Replacing daytime running lights/ front parking light bulbs 590
Replacing front turn signal bulbs 591

Bulb specifications591
Start battery 592
Support battery 595
Battery symbols 596
Fuses and fuseboxes 597
Replacing fuses 598
Fuses in the engine compartment 599
Fuses under the glove compartment 602
Fuses in the cargo compartment 605
Cleaning the interior 609
Cleaning the center display 609
Cleaning the head-up display *
610
Cleaning fabric upholstery and ceil- ing liner 611
Cleaning the seat belt 611
Cleaning floor mats and inlay mats 611
Cleaning leather upholstery 612
Cleaning the leather steering wheel 613
Cleaning interior plastic, metal andwood surfaces 614
Cleaning the exterior 614
Polishing and waxing 615
Hand washing 615
Automatic car washes 617
High-pressure washing 618

Cleaning the wiper blades618
Cleaning exterior plastic, rubber and trim components 619
Cleaning rims 620
Corrosion protection 620
Paintwork 621
Touching up minor paint damage 621
Color codes 622
Changing rear window wipers 623
Replacing windshield wiper blades 624
Windshield wipers in the service position 625
Filling washer fluid 626

OWNER'S INFORMATION
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CAUTION
The driver is always responsible for operating the vehicle in a safe manner and adhering toall applicable laws and regulations. It is alsoimportant that the vehicle is operated, main-tained and serviced according to Volvo's rec-ommendations provided in the owner's infor-mation. If the information in the center display differs from the printed information, the printed infor-mation always takes precedence.
NOTE
Changing languages in the center display could mean that certain owner's informationwill not comply with national or local laws andregulations. Do not change to a language thatyou do not fully understand, as this couldmake it difficult to navigate back through themenu.
Related information
•Owner's Manual in the center display (p. 17)
• Owner's manual in mobile devices (p. 20)
• Volvo Cars support site (p. 20)
• Using the Owner's Manual (p. 21)
Owner's Manual in the centerdisplay A digital version of the Owner's Manual is availa- ble in the vehicle's center display 2
.
The digital Owner's Manual can be accessed from Top view and in certain cases, the contex-tual Owner's Manual can also be accessed fromTop view.
NOTE
The digital Owner's Manual is not available during driving.
OWNER'S MANUAL
The Owner's Manual is accessed from Top view.
To open the Owner's Manual, pull down Top view in the center display and tap Owner's manual. The information in the Owner's Manual can be accessed directly via the Owner's Manual startpage or via its Top menu.
Contextual Owner's Manual
The contextual Owner's Manual is accessed from Top view.
When a contextual Owner's Manual is available, it will be shown to the right of Owner's manual in
Top view. Tap the contextual Owner's Manual to open an article in the Owner's Manual related to the infor-mation displayed on the screen. For example, tap
Navigation Manual to open an article related to
navigation. Certain apps in the vehicle only. For third-party apps that have been downloaded, it is not possi-ble to e.g. access app-specific articles.
2 Available in most markets.

OWNER'S INFORMATION
* Option/accessory.
20
Owner's manual in mobile devices
The Owner's Manual is available as a mobile app 3
and can be downloaded from the App
Store and Google Play. The app is adapted for both smartphones and tablets.
The Owner's Manual can be downloaded as a mobile appfrom the App Store or GooglePlay. This QR code will takeyou directly to the app. You canalso search for "Volvo manual"in the App Store or Google
Play.
The app contains videos and exterior/interior images of the vehicle. These images contain hot- spots for various functions, components, etc.,which lead directly to related information. You can easily navigate between sections in theOwner's Manual and the contents are searchable.
The mobile app is available on both App Store and Goo- gle Play.
Related information
•
Using the Owner's Manual (p. 21)
Volvo Cars support site
Volvo Cars' website and support site contain additional information about your vehicle.
Online supportGo to support.volvocars.com to visit the site. The support site is available in most markets. The site contains support for e.g. Internet-based services and functions, Volvo On Call, the naviga- tion system * and apps. Videos and step-by-step
instructions explain various procedures, such as how to connect the vehicle to the Internet via acellular phone.
Downloadable information
Maps
For vehicles equipped with Sensus Navigation, maps can be downloaded from the support site.
Mobile apps
Beginning with model year 2014, the Owner's Manual is available as an app for certain Volvomodels. The Volvo On Call app can also be down-loaded from the support site.
Owner's manuals in PDF format
Owner's Manuals are available for downloading in PDF format. Select the vehicle model and year todownload the desired manual.
3 Certain mobile devices.

YOUR VOLVO
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Contacting Volvo
Use the following contact information if you would like to get in touch with Volvo in the Uni-ted States or Canada.
In the USA: Volvo Car USA, LLC Customer Care Center1 Volvo Drive,P.O. Box 914Rockleigh, New Jersey 076471-800-458-1552www.volvocars.com/us In Canada: Volvo Car Canada Ltd. Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B91-800-663-8255www.volvocars.com/ca
Volvo ID
A Volvo ID gives you access to a wide range of personalized Volvo services 1
online.
A Volvo ID can be created from the vehicle or the Volvo On Call app 2
. To access certain functions
and services, the vehicle must be registered to a personal Volvo ID. Registering a Volvo ID to thevehicle gives you access to a wide range of Volvo services directly from the vehicle. Examples of services:
• Volvo On Call - Volvo ID is used to log in to the Volvo On Call app.
• Send to Car - Send an address from anonline map service directly to the vehicle.
• Book service and repairs - Register your pre-ferred workshop/retailer on volvocars.com toschedule service directly from the vehicle.
Advantages of having a Volvo ID
•Only one username and password are nee-ded to access online services (i.e. you onlyneed to remember one username and onepassword).
• If you change your username or password forone service (e.g. Volvo On Call), it will also be automatically changed for the other services.
Related information
•Creating and registering a Volvo ID (p. 27)
• Scheduling service and repairs (p. 576)
1
The services available may vary over time and depending on equipment level and market.
2 For Volvo On Call users.

YOUR VOLVO
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* Option/accessory.27
Creating and registering a Volvo ID
A Volvo ID can be created in two ways. If your Volvo ID was created with the Volvo On Callapp, the Volvo IDmust also be registered to thevehicle to enable access to the Volvo ID serv-ices.
Creating a Volvo ID using the app
1. Download the Volvo ID app from Download
Center in the center display's App view.
2. Start the app and register a personal email address.
3. Follow the instructions that will be sent auto- matically to this email address.
> A Volvo ID has now been created and isautomatically registered to the vehicle. The Volvo ID services can now be used.
Creating a Volvo ID using the Volvo On Call
app3
1. Download the latest version of the Volvo On Call app from a smartphone, via e.g. App Store, Windows Phone or Google Play.
2. On the app's start page, create a Volvo ID and enter a personal email address.
3. Follow the instructions that will be sent auto- matically to this email address.
> A Volvo ID has now been created. Seebelow for information on how the ID is registered to the vehicle.
Registering your Volvo ID to the vehicleIf your Volvo ID was created using the Volvo OnCall app, follow these steps to register the ID tothe vehicle:
1. If you have not already done so, download
the Volvo ID app from
Download Center in
App view.
NOTE
To download apps the vehicle must be con- nected to the internet.
2. Start the app and enter your Volvo ID/email address.
3. Follow the instructions that will be automati- cally sent to the email address connected to your Volvo ID.
> Your Volvo ID has now been registered tothe vehicle. The Volvo ID services can now be used.
Related information
• Volvo ID (p. 26)
• Download apps (p. 460)
• Handling system updates via Download Cen-ter (p. 575)
• Internet-connected vehicle
* (p. 501)
Drive-E ‒ purer driving pleasure
Volvo is committed to the well-being of its cus- tomers. As a natural part of this commitment, wecare about the environment in which we all live.Concern for the environment means an everydayinvolvement in reducing our environmentalimpact.
Volvo's environmental activities are based on a holistic view, which means we consider the over-all environmental impact of a product throughoutits complete life cycle. In this context, design, pro-duction, product use, and recycling are all impor-tant considerations. In production, Volvo haspartly or completely phased out several chemicalsincluding CFCs, lead chromates, asbestos, andcadmium; and reduced the number of chemicalsused in our plants 50% since 1991. Volvo was the first in the world to introduce into production a three-way catalytic converter with aLambda sond, now called the heated oxygen sen-sor, in 1976. The current version of this highlyefficient system reduces emissions of harmfulsubstances (CO, HC, NOx) from the exhaust pipeby approximately 95 - 99% and the search toeliminate the remaining emissions continues.Volvo is the only automobile manufacturer tooffer CFC-free retrofit kits for the air conditioningsystem of all models as far back as the 1975model 240. Advanced electronic engine controlsand cleaner fuels are bringing us closer to our
3 Vehicles with Volvo On Call.

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YOUR VOLVO
* Option/accessory.
28 goal. In addition to continuous environmental refinement of conventional gasoline-poweredinternal combustion engines, Volvo is activelylooking at advanced technology alternative-fuelvehicles. When you drive a Volvo, you become our partner in the work to lessen the vehicle's impact on theenvironment. To reduce your vehicle's environ-mental impact, you can:
• Maintain proper air pressure in your tires.Tests have shown decreased fuel economywith improperly inflated tires.
• Follow the recommended maintenanceschedule in your Warranty and ServiceRecords Information booklet.
• Drive at a constant speed whenever possible.
• See a trained and qualified Volvo servicetechnician as soon as possible for inspectionif the check engine (malfunction indicator)light illuminates, or stays on after the vehiclehas started.
• Properly dispose of any vehicle-related wastesuch as used motor oil, used batteries, brakepads, etc.
• When cleaning your vehicle, please use gen-uine Volvo car care products. All Volvo carcare products are formulated to be environ-mentally friendly.
Related information
•Economical driving (p. 432)
• The Owner's Manual and the environment(p. 23)
• Air quality (p. 203)
IntelliSafe - driver support
IntelliSafe is Volvo Cars' philosophy regarding vehicle safety. IntelliSafe consists of a number ofsystems, both standard and optional, that aredesigned to help make driving safer, preventaccidents and protect passengers and otherroad users.
SupportIntelliSafe includes driver support functions such as Adaptive cruise control * which helps the driver
to maintain an even speed combined with a pre- selected time interval to the vehicle ahead. Pilot Assist 4
helps the driver keep the vehicle in
the current traffic lane by providing steering assistance and maintaining an even speed and aset time interval to the vehicle ahead. Park Assist Pilot * helps the driver pull into and
out of parking spaces. Other examples of systems that can help the driver are the Active main beam, Cross Traffic Alert (CTA) * and Blind Spot Information (BLIS) *
systems.
PreventionCity Safety is a function intended to help prevent accidents. The function can help prevent or miti-gate a collision with pedestrians, cyclists, largeanimals or other vehicles. Light, sound and pulsa-tions in the brake pedal are provided to alert of a
4 Depending on market, this function can be either standard or optional.

YOUR VOLVO
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Software Updates
So that you as a Volvo customer shall have the best possible experience from your car, Volvo iscontinuously developing the systems in the carsand the services that you are offered.
You can update the software in your Volvo to the latest version when your car is serviced at anauthorized Volvo dealer. The latest softwareupdate gives you access to new functions andimprovements, as well as previous improvementsincluded with previous software updates. For more information about released updates and answers to frequently asked questions, please go to support.volvocars.com.
NOTE
Functionality after updating may vary depend- ing on market, model, model year and options.
Related information
• Sensus - connection and entertainment (p. 30)
• Handling system updates via Download Cen-ter (p. 575)
Data recording
As part of Volvo's commitment to safety and quality, certain information is recorded regardingvehicle operation, functionality and incidents.
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR isto record, in certain crash or near crash-like sit-uations, such as an airbag deployment or hittinga road obstacle, data that will assist in under-standing how a vehicle's systems performed. TheEDR is designed to record data related to vehicledynamics and safety systems for a short period oftime, typically 30 seconds or less. The EDR inthis vehicle is designed to record such data as:
• How various systems in your vehicle wereoperating;
• Whether or not the driver and passengersafety belts were buckled/fastened;
• How far (if at all) the driver was depressingthe accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.
These data can help provide a better understand-ing of the circumstances in which crashes andinjuries occur. EDR data is only recorded by the vehicle if a more serious collision situation occurs. No data isrecorded by the EDR under normal driving condi-tions and the EDR never registers who is drivingthe vehicle or the location of a crash or a nearcrash-like situation. However, other parties, such as law enforcement, could combine the EDR datawith the type of personally identifying data rou-tinely acquired during a crash investigation. Toread data recorded by an EDR, special equipmentis required, and access to the vehicle or the EDRis needed. Furthermore, your vehicle is equipped with a number of computers whose task is to continu-ously control and monitor the vehicle's operation.They can also register some of this informationduring normal driving conditions, most importantlyif they detect a fault relating to the vehicle'soperation and functionality or upon activation ofthe vehicle's active safety systems (e.g. CitySafety and the auto-brake function). Some of theregistered information is required by technicianswhen carrying out service and maintenance toenable them to diagnose and rectify any faultsthat have occurred in the vehicle and to enableVolvo to fulfill legal and other regulatory require-ments. Information thus registered in the vehicleis registered in the vehicle's computers until thevehicle is serviced or repaired. In addition to theabove, the registered information may - on anaggregated basis - be used for research andproduct development purposes in order to contin-uously improve the safety and quality of Volvovehicles. For additional information, please contact Volvo.