2018 TOYOTA RAV4 HYBRID service

SAFETY PRECAUTIONS
Your R AV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle re occurs, extinguish it with a Class D powder-type re extinguisher.
Toyota recommends having maintenance and repairs for your R AV4 Hybrid
performed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com.
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T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The tab
on the side of each page identifies the
section you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com
.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road4
If You Need Assistance5
The Immobilizer Key 7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Federal Emission Control Warranty18
California Emission Control Warranty 24
Tire Limited Warranty30
Your Responsibilities
Operation and Maintenance31
Obtaining Warranty Service 33
Table of Contents
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance34
Maintaining Your Warranty 35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items 54
Vehicle Identification 58
F i nd I t Onl i ne
To update your contact information and vehicle ownership status, please visit
www.toyota.com/ownerupdate. Your vehicle’s VIN will be required to start
the update process.
You may also enroll to receive the following useful information and benefits at
toyota.com/owners :
Access to Owner’s Manuals and
Maintenance Guides
View Your Vehicle’s Service History
Explore How-to videos and more
•
•
•
Table of Contents
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t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
Introduction4

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oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331 .
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
windshield)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitratio n — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction5

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction7

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REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
towww.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
Introduction8