6888-2. Steps to take in an emergency
PRIUS_OM_OM47B89U_(U)■
If “Shift System Malfunction See Owner’s Manual” is shown
Indicates a malfunction in the shift control system. Immediately have the sys-
tem inspected by your Toyota dealer.
The system may not operate properly.
■ If “Low 12-Volt Battery Apply Parking Brake Securely While Parking See
Owner’s Manual” is shown
Indicates that the 12-volt battery charge is insufficient. Charge or replace the
12-volt battery.
● When the message is shown, the hybrid system may not start or the shift
position may not be changed normally. (Coping method: →P. 690)
● After charging the 12-volt battery, the message may not go off until the shift
position is changed from P.
■ If “Shifting Unavailable Low 12-Volt Battery See Owner’s Manual” is
shown
Indicates that the shift position cannot be changed because the voltage of the
12-volt battery drops. Charge or replace the 12-volt battery.
(Coping method in the case the 12-volt battery is discharged: →P. 729)
■ If “Hybrid System Overheated. Re duced Output Power.” is shown
The message may be shown when driving under severe operating conditions.
(For example, when driving up a long steep hill or driving up a steep hill in
reverse.)
Coping method: →P. 735
■ If “Maintenance required for Traction battery cooling parts See owner’s
manual” is shown
The cooling air intake vent and filter may be clogged, the cooling air intake
vent may be blocked, or there may be a gap in the duct.
● If the air intake vent is dirty, refer to P. 637 for information on how to clean
the air intake vent.
● If the message is shown when the air intake vent is not dirty, have the vehi-
cle inspected by your Toyota dealer.
■ If “Traction Battery Needs to be Protected Refrain From the Use of
Position” is shown
This message may be displayed when the shift position is in N.
As the hybrid battery (traction battery) can not be charged when the shift
position is in N, shift the shift position to P when the vehicle is stopped.
■ If “Traction Battery Needs to be Pr otected Shift into to Restart” is
shown
Message is displayed when the remaining charge for the hybrid battery (trac-
tion battery) is low, because vehicle has been shifted to N for a certain period
of time.
When operating the vehicle, shift to P and restart the hybrid system.
6898-2. Steps to take in an emergency
PRIUS_OM_OM47B89U_(U)
8
When trouble arises
■If “Shift to Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without turning the
power switch to off with the shift position in any position other than P.
Shift the shift position to P.
■ If “Shift is in Release Acceler ator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depressed and
the shift position is in N.
Release the accelerator pedal and shift the shift position to D or R.
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depressed to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal and depress
the brake pedal.
■ If “Auto Power OFF to Conserve Battery” is shown
The power switch has been turned off by the automatic power off function.
When starting the hybrid system next time, operate the hybrid system for
approximately 5 minutes to recharge the 12-volt battery.
■ If “Accelerator and Brake Pedals Depressed Simultaneously” is shown
The accelerator and brake pedals are being depressed simultaneously.
(→P. 215)
Release the accelerator pedal and depress the brake pedal.
■ If “Forward Camera System Unavaila ble” or “Forward Camera System
Unavailable Clean Windshield” is displayed. *
The following systems may be suspended until the problem shown in the
message is resolved. ( →P. 292, 673)
● PCS (Pre-Collision System)
*
●LDA (Lane Departure Alert with steering control)*
●Dynamic radar cruise control with full-speed range*
●Automatic High Beam*
*
: If equipped
■ If “Maintenance Required Soon” is displayed (U.S.A. only)
Indicates that all maintenance according to the driven distance on the mainte-
nance schedule
* should be performed soon.
Comes on approximately 4500 miles (7200 km) after the message has been
reset.
If necessary, perform maintenance. Please reset the message after the main-
tenance is performed. ( →P. 592)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
6908-2. Steps to take in an emergency
PRIUS_OM_OM47B89U_(U)■
If “Maintenance Required Visit Your Dealer” is displayed (U.S.A. only)
Indicates that all maintenance is required to correspond to the driven distance
on the maintenance schedule
*.
Comes on approximately 5000 miles (8000 km) after the message has been
reset. (The indicator will not work properly unless the message has been
reset.)
Perform the necessary maintenance. Please reset the message after the
maintenance is performed. ( →P. 592)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
■ If the shift position cannot be change d or the power switch is turned to
ACCESSORY mode even if trying to turn the po wer switch off when a
warning message is shown
If the 12-volt battery is discharged or the shift control system is malfunction-
ing, the followings may occur.
● The shift position may not be changed to P.
When parking, stop the vehicle on level ground and apply the parking brake
firmly.
● The hybrid system may not start.
● The power switch may be turned to ACCESSORY mode even if trying to
turn the power switch off.
In this case, the power switch may be turned off after applying the parking
brake.
● The automatic P position selection function ( →P. 243) may not operate.
Before turning the power switch off, be sure to press the P position switch
and check that the shift position is in P by the shift position indicator or P
position switch indicator.
■ Warning buzzer
→P. 680
NOTICE
■If “Have Traction Battery Inspected” is shown
The hybrid battery (traction battery) is scheduled to be inspected or
replaced. Have the vehicle inspected by your Toyota dealer immediately.
● Continuing to drive the vehicle without having the hybrid battery (traction
battery) inspected will cause the hybrid system not to start.
● If the hybrid system does not start, contact your Toyota dealer immedi-
ately.
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PRIUS_OM_OM47B89U_(U)
8-2. Steps to take in an emergency
If the hybrid system will not start
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly.
* (→ P. 726)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( →P. 84)
● There may be a malfunction in the immobilizer system.
* (→ P. 8 9 )
● There may be a malfunction in the shift control system.
*
( → P. 234, 690)
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. (→ P. 725)
● There is a possibility that the temperature of the hybrid battery
(traction battery) is extremely low (approximately below -22°F
[-30°C]). ( →P. 84, 234)
*: It may not be possible to shift the shift position other than P.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( →P. 729)
● The 12-volt battery terminal con nections may be loose or corroded.
( → P. 6 1 1 )
Reasons for the hybrid system not starting vary depending on
the situation. Check the follo wing and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( →P. 231)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
7258-2. Steps to take in an emergency
PRIUS_OM_OM47B89U_(U)
8
When trouble arises
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( →P. 729)
● One or both of the 12-volt batter y terminals may be disconnected.
( → P. 6 1 1 )
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to star t the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in cases of emergency.
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
The interior lights and headlight s do not turn on, or the horn
does not sound.
Emergency start function
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PRIUS_OM_OM47B89U_(U)
8-2. Steps to take in an emergency
If the electronic key does not operate
properly
Use the mechanical key (→P. 167) in order to perform the following
operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
Unlocks the door
Opens the windows and moon
roof
*1 (turn and hold)*2
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 3 seconds
unlocks the other doors.
*1: If equipped
*2: This setting must be customized at your Toyota dealer. ( →P. 770)
If communication between the electronic key and vehicle is
interrupted ( →P. 184) or the electronic key cannot be used
because the battery is depleted, the smart key system and
wireless remote control cannot be used. In such cases, the
doors can be opened and the hybrid system can be started by
following the procedure below.
Locking and unlocking the doors
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7288-2. Steps to take in an emergency
PRIUS_OM_OM47B89U_(U)
■Stopping the hybrid system
Set the parking brake, shift the shift position to P and press the power switch
as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(→P. 646)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( →P. 233)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: →P. 770)
● Check if battery-saving mode is set. If it is set, cancel the function.
(→P. 184)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof (if equipped)
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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8
When trouble arises
8-2. Steps to take in an emergency
If the 12-volt battery is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Open the hood. ( →P. 601)
Remove the engine cover.
Pull up the both ends of the cover
vertically.
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
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