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3216-1. Maintenance and care
6
Maintenance and care
C-HR_OM_USA_OM10526U■
Automatic car washes
●Fold the mirrors before washing the vehicle. Start washing from the fron\
t of
the vehicle. Make sure to extend the mirrors before driving.
● Brushes used in automatic car washes may scratch the vehicle surface and
harm your vehicle's paint.
● Rear spoiler may not be washable in some automatic car washes. There
may also be an increased risk of damage to vehicle.
■ High pressure car washes
●Do not allow the nozzles of the car wash to come within close proximity of
the windows.
● Before using the car wash, check that the fuel filler door on your vehicle is
closed properly.
■ Note for a smart key system (if equipped)
If the door handle becomes wet while the electronic key is within the ef\
fective
range, the door may lock and unlock repeatedly. In that case, follow the fol-
lowing correction procedures to wash the vehicle:
●Place the key in a position 6 ft. (2 m) or more separate from the vehicle
while the vehicle is being washed. (Take care to ensure that the key is not
stolen.)
● Set the electronic key to battery-saving mode to disable the smart key sys-
tem. ( →P. 120)
■ Aluminum wheels
●Remove any dirt immediately by using a neutral detergent. Do not use hard
brushes or abrasive cleaners. Do not use strong or harsh chemical clean-
ers.
Use the same mild detergent and wax as used on the paint.
● Do not use detergent on the wheels when they are hot, for example after
driving for long distance in the hot weather.
● Wash detergent from the wheels immediately after use.
■ Bumpers and side moldings
Do not scrub with abrasive cleaners.
Page 350 of 516

3506-3. Do-it-yourself maintenance
C-HR_OM_USA_OM10526U■
Adding distilled water
Remove the vent plug.
Add distilled water.
Put the vent plug back on and close it securely.
■Before recharging
When recharging, the battery produces hydrogen gas which is flammable and
explosive. Therefore, observe the following before recharging:
●If recharging with the battery installed on the vehicle, be sure to disconnect
the ground cable.
● Make sure the power switch on the charger is off when connecting and dis-
connecting the charger cables to the battery.
■ After recharging/reconnecting the ba ttery (vehicles with a smart key sys-
tem)
● The engine may not start. Follow the procedure below to initialize the sys-
tem.
Shift the shift lever to P.
Open and close any of the doors.
Restart the engine.
● Unlocking the doors using the smart key system may not be possible imme-
diately after reconnecting the battery. If this happens, use the wireless
remote control or the mechanical key to lock/unlock the doors.
● Start the engine with the engine switch in ACCESSORY mode. The engine
may not start with the engine switch turned off. However, the engine will
operate normally from the second attempt.
● The engine switch mode is recorded by the vehicle. If the battery is recon-
nected, the vehicle will return the engine switch mode to the status it was in
before the battery was disconnected. Make sure to turn off the engine
before disconnecting the battery. Take extra care when connecting the bat-
tery if the engine switch mode prior to discharge is unknown.
If the system will not start even after multiple attempts at all methods above,
contact your Toyota dealer.
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Page 373 of 516
3736-3. Do-it-yourself maintenance
6
Maintenance and care
C-HR_OM_USA_OM10526U
Wireless remote control/electronic key
battery
● Flathead screwdriver
● Small flathead screwdriver
● Lithium battery
Vehicles without a smart key system: CR1620
Vehicles with a smart key system: CR2032
Vehicles without a smart key system
Remove the cover.
To prevent damage to the key,
cover the tip of the screwdriver with
a rag.
Remove the battery cover.
Replace the battery with a new one if it is depleted.
You will need the following items:
Replacing the battery
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Page 374 of 516
3746-3. Do-it-yourself maintenance
C-HR_OM_USA_OM10526U
Remove the depleted battery
using a small flathead screw-
driver.
Insert a new battery with the “+”
terminal facing up.
When installing, reverse the steps listed.
Vehicles with a smart key system
Release the lock and take out
the mechanical key.
Remove the cover.
Use an appropriate sized flathead
screwdriver. Forceful prying may
deform the cover.
To prevent damage to the key,
cover the tip of the screwdriver with
a rag.
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Page 375 of 516

3756-3. Do-it-yourself maintenance
6
Maintenance and care
C-HR_OM_USA_OM10526U
Remove the depleted battery.
When removing the cover, if the
battery cannot be seen due to the
electronic key module attaching to
the upper cover, remove the elec-
tronic key module from the cover
so that the battery is visible as
shown in the illustration.
Use an appropriate sized flathead
screwdriver when removing the
battery.
Insert a new battery with the “+” terminal facing up.
When installing, reverse the steps listed.
■Use a CR1620 (vehicles without a sm art key system) or CR2032 (vehicles
with a smart key system) lithium battery
● Batteries can be purchased at your Toyota dealer, local electrical appliance
shops or camera stores.
● Replace only with the same or equivalent type recommended by the manu-
facturer.
● Dispose of used batteries according to local laws.
■ If the key battery is depleted
The following symptoms may occur:
●The smart key system (if equipped) and wireless remote control will not
function properly.
● The operational range will be reduced.
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Page 395 of 516
395
7When trouble arises
C-HR_OM_USA_OM10526U7-1. Essential information
Emergency flashers .......... 396
If your vehicle has to be stopped in an
emergency ...................... 397 7-2. Steps to take in an
emergency
If your vehicle needs to be towed ......................... 399
If you think something is wrong .............................. 406
Fuel pump shut off system ............................ 407
If a warning light turns on or a warning buzzer
sounds ............................ 408
If a warning message is displayed......................... 418
If you have a flat tire.......... 423
If the engine will not start ................................. 434
If the electronic key does not operate
properly (vehicles with a
smart key system) ........... 436
If the vehicle battery is discharged ...................... 439
If your vehicle overheats ........................ 443
If the vehicle becomes stuck ............................... 446
Page 434 of 516

4347-2. Steps to take in an emergency
C-HR_OM_USA_OM10526U
If the engine will not start
One of the following may be the cause of the problem:
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● The engine may be flooded.
Try to restart the engine again following correct starting procedures.
(→ P. 162, 165)
● There may be a malfunction in the engine immobilizer system.
(→ P. 74)
One of the following may be the cause of the problem:
● The battery may be discharged. ( →P. 439)
● The battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key battery depletion or a blown fuse.
However, an interim measure is available to start the engine.
( → P. 435)
If the engine will not start eve n though correct starting proce-
dures are being followed ( →P. 162, 165), consider each of the fol-
lowing points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low
volume.
The starter motor does not turn over (vehicles with a smart key
system)
Page 435 of 516

4357-2. Steps to take in an emergency
7
When trouble arises
C-HR_OM_USA_OM10526U
One of the following may be the cause of the problem:
●One or both of the battery terminals may be disconnected.
● The battery may be discharged. ( →P. 439)
● There may be a malfunction in th e steering lock system. (vehicles
with a smart key system)
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is functioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the ve hicle inspected by your Toyota
dealer.
The starter motor does not turn over, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function (vehicles with a smart key system)
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