Page 485 of 592
4858-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional or commer cial towing service before towing.
● The hybrid system warning light turns on and the vehicle does not
move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.
Page 486 of 592
4868-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
Apply the parking brake and turn the power switch off.
Use wheel chocks for all 4 wheels to prevent the vehicle from rolling.
Secure the vehicle by strapping
the tires to the deck of the tow
truck as shown.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for a short distance at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Using a flatbed truck
1
2
Emergency towing
Page 487 of 592
4878-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
Take out the towing eyelet. (P. 508, 521)
Remove the eyelet cover using
a flathead screwdriver.
To prevent damage, cover the tip of
the screwdriver with a rag.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota dealer or
repairer, or another duly qualified
and equipped professional.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Shift the shift position to N and release the parking brake.
Emergency towing procedure
1
2
3
4
5
6
7
Page 488 of 592
4888-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 508)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 491 of 592
4918-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
If a warning light turns on or a warning
buzzer sounds
Calmly perform the following acti ons if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessaril y indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by any authorized Toyota dealer or repairer, or
another duly qualified a nd equipped professional.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
Brake system warning light in red (warning buzzer)*1
Indicates that:
• The brake fluid level is low; or
• The brake system is malfunctioning
This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is
fully released the system is operating normally.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyo ta dealer or repairer, or
another duly qualified a nd equipped professional.
Continuing to drive the vehicle may be dangerous.
Brake system warning light in yellow
Indicates a malfunction in:
• The regenerative brake system; or
• The electronically controlled brake system
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
High engine coolant temperature warning light
Indicates that the engine is almost overheating. ( P. 544)
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyo ta dealer or repairer, or
another duly qualified and equipped professional.
Page 494 of 592
4948-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
*1: Brake system warning buzzer:
When there is a possible problem that could affect braking performance,
the warning light will come on and a warning buzzer will sound.
Parking brake engaged warning buzzer:
The buzzer sounds to indicate that the parking brake is still engaged (with
the vehicle having reached a speed of 5 km/h [3 mph]).
*2: Driver’s and passengers’ seat belt buzzer:
The driver’s and passengers’ seat belt buzzer sounds to alert the driver
and passengers that his or her seat belt is not fastened. The buzzer
sounds for 30 seconds after the vehicle reaches a speed of at least 20
km/h (12 mph). Then, if the seat belt is still unfastened, the buzzer will
sound in a different tone for 90 more seconds.
Rear passengers’ seat belt reminder lights (warning
buzzer)*2
Warns the rear passengers to fasten their seat belts.
Fasten the seat belt.
(If equipped)
Tire pressure warning light
When the light comes on:
Low tire inflation pressure such as
• Natural causes ( P. 495)
• Flat tire ( P. 507, 519)
Adjust the tire inflation pressure to the specified
level.
The light will turn off after a few minutes. In case the
light does not turn off even if the tire inflation pres-
sure is adjusted, have the system checked by any
authorized Toyota dealer or repairer, or another duly
qualified and equi pped professional.
When the light comes on after blinking for 1 minute:
Malfunction in the tire pressure warning system ( P. 496)
Have the system checked by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional.
Master warning light
A buzzer sounds and the warning light comes on and
flashes to indicate that the master warning system has
detected a malfunction.
P. 498
Warning lightWarning light/Details/Actions
Page 501 of 592
5018-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
If any of the following messages are displayed, have the vehicle
inspected by any authorized Toyota de aler or repairer, or another duly
qualified and equipped professi onal as soon as possible.
When parking, park the vehicle on level ground and firmly set the
parking brake.
■If “P lock malfunction. When park ing, park in flat place and
apply parking brake securely” is displayed
Indicates the following:
● The parking lock mechanism may not operate. Also, changing
the shift position to P may not be possible.
● The hybrid system may not be able to be started.
● The power switch may not be able to be turned off.
If the power switch cannot be turned off, set the parking brake and
then operate the power switch to turn it off.
■If “Shift system failure. When parking, apply parking brake.
Read Owner’s Manual.” is displayed
Refer to “P lock malfunction. Wh en parking, park in flat place and
apply parking brake securely.”.
■If “Shift system comm. failure . When parking, apply parking
brake. Read Owner’s Manual.” is displayed
Indicates that the automatic P po sition selection function may not
be operating.
Before turning the power switch off, press the P position switch.
Verify that the shift position has been changed to P by checking the
shift position indicators.
■If “12-volt battery low. When parking, apply parking brake.
Read Owner’s Manual.” is displayed
Indicates the following:
● 12-volt battery may not be charged sufficiently.
● Changing the shift position to P may not be possible.
● The hybrid system may not be able to be started.
Charge or replace the 12-volt batt ery. After charging the 12-volt bat-
tery, the message may be displayed until the shift position is
changed from P.
If caution about parking is necessary
Page 504 of 592
5048-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
●If any of the following messages are displayed, take the appropriate
actions as shown on the following pages in this Owner’s Manual:
• “12-volt battery low. Shifting unavailable. Read Owner’s Man-
ual.”: P. 500
• “Shift system failure. When pa rking, apply parking brake. Read
owner’s manual.”: P. 5 0 1
• “Shift system comm. failure. W hen parking, apply parking brake.
Read owner’s manual.”: P. 501
• “12-volt battery low. When park ing, apply parking brake. Read
Owner’s Manual.”: P. 501
● If the following messages are displayed, there may be a malfunc-
tion.
Immediately stop the vehicle in a safe place and contact any autho-
rized Toyota dealer or repairer, or another duly qualified and
equipped professional.
• “Brake effectiveness is reduced due to failure, please stop in a
safe area and check manual.”
• “Hybrid system malf unction. Stop in a safe place. See owner’s
manual.”
● If the following message is displayed, there may be a malfunction.
Immediately have the vehicle in spected by any authorized Toyota
dealer or repairer, or another duly qualified and equipped profes-
sional.
• “Shift system failure. Read Owner’s Manual.”
If a message instructing to refer to the Owner’s Manual is dis-
played
