2018 Ram ProMaster service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
316 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 317

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
318 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
320 CUSTOMER ASSISTANCE

Brake Control System, Electronic................89
Brake Fluid .......................... .246, 288
Brake, Parking ............................ .139
Brake System ......................... .246, 280
Anti-Lock (ABS) ..........................88
Fluid Check ........................... .246
Master Cylinder ........................ .246
Parking .............................. .139
Warning Light ...........................76
Brake/Transmission Interlock ..................142
Bulb Replacement ......................... .179
Bulbs, Light .......................... .133, 179
Camera, Rear ............................ .157
Capacities, Fluid .......................... .286
Caps, Filler Fuel ................................. .159
Oil (Engine) ........................... .232
Power Steering ......................... .150
Radiator (Coolant Pressure) .................244
Carbon Monoxide Warning ................131, 285
Cargo Area Features .........................57
Cargo Compartment .........................57
Cargo Light ...............................42
Car Washes .............................. .273Cellular Phone
........................... .306
Certification Label ......................... .161
Changing A Flat Tire .....................195, 248
Chart, Tire Sizing .......................... .250
Check Engine Light (Malfunction Indicator Light) ....84
Checking Your Vehicle For Safety ...............130
Checks, Safety ............................ .130
Child Restraint ........................... .123
Child Restraints Booster Seats ........................... .126
Child Restraints ........................ .123
Child Seat Installation .....................129
Infants And Child Restraints ................125
Older Children And Child Restraints ...........126
Clean

Air Gasoline ........................ .282
Cleaning Wheels ............................... .267
Climate Control ............................45
Cold Weather Operation ..................... .137
Compact Disc (CD) Maintenance ................314
Compact Spare Tire ........................ .265
Contract, Service .......................... .318
Coolant Pressure Cap (Radiator Cap) .............244
Cooling System ........................... .241
Adding Coolant (Antifreeze) .................243
12
INDEX 323

Coolant Capacity........................ .286
Coolant Level ....................... .242, 245
Disposal Of Used Coolant ..................244
Drain, Flush, And Refill ....................242
Inspection ............................. .245
Points To Remember ..................... .245
Pressure Cap ........................... .244
Radiator Cap .......................... .244
Selection Of Coolant (Antifreeze) ..........242, 286
Corrosion Protection ....................... .272
Cruise Light ...............................82
Cupholders ........................... .60, 276
Customer Assistance ....................... .316
Customer Programmable Features ...............291
Dealer Service ............................ .234
Defroster, Windshield ....................... .132
Diagnostic System, Onboard ....................82
Dimmer Control ............................43
Dimmer Switch, Headlight .....................39
Dipsticks Automatic Transmission ....................248
Power Steering ......................... .150
Disabled Vehicle Towing .....................221 Disposal
Antifreeze (Engine Coolant) .................244
Door Ajar .................................75
Door Ajar Light ............................75
Door Locks ................................22
Door Locks, Automatic .......................23
Driver’s Seat Back Tilt ........................23
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .174
Electric Remote Mirrors .......................35
Electronic Brake Control System .................89
Electronic Speed Control (Cruise Control) .........150
Electronic Stability Control (ESC) ................90
Electronic Throttle Control Warning Light ..........75
Emergency, In Case Of Freeing Vehicle When Stuck .................219
Jacking ........................... .195, 248
Jump Starting .......................... .214
Emission

Control System Maintenance ............84
Engine ................................. .232
Air Cleaner ............................ .236
Block Heater ........................... .138
Break-In Recommendations .................138
324 INDEX

Immobilizer (Sentry Key)......................20
Inside Rearview Mirror .......................34
Instrument Cluster ....................... .66, 82
Instrument Panel Lens Cleaning ................275
Interior And Instrument Lights ..................41
Interior Appearance Care .....................274
Interior Lights ..............................41
Intermittent Wipers (Delay Wipers) ...............44
Introduction ................................4
Jacking And Tire Changing Instructions ...........200
Jack Operation ........................ .195, 248
Jump Starting ............................ .214
Key Fob Programming Additional Key Fobs .............18
Key Fob Battery Service (Remote Keyless Entry) .....17
Key Fob Programming (Remote Keyless Entry) ......18
Key-In Reminder ............................20
Key, Replacement ...........................20
Keys ....................................16
Key, Sentry (Immobilizer) ......................20
Lane Change Assist ..........................41
Lap/Shoulder Belts ........................ .102Latches
................................. .134
Hood ..................................56
Lead Free Gasoline ........................ .282
Leaks, Fluid ............................. .134
Life Of Tires ............................. .262
Light Bulbs .......................... .133, 179
Lights .................................. .133
AirBag ..........................74, 111, 131
Brake Assist Warning ......................92
Brake Warning ...........................76
Bulb Replacement ....................... .179
Cruise .................................82
Daytime Running .........................39
Dimmer Switch, Headlight ................38, 39
Electronic Stability Program (ESP) Indicator .......92
Engine Temperature Warning .................76
Exterior .............................. .133
Hazard Warning Flasher ...................179
Headlights ..............................39
High Beam ..............................39
Illuminated Entry .........................44
Interior ................................

41
Malfunction Indicator (Check Engine) ...........80
Park ............................... .40, 82
Passing ................................40
12
INDEX 327

Service............................... .179
Tire Pressure Monitoring (TPMS) ............77, 95
Traction Control ..........................92
Turn Signal ....................... .38, 82, 133
Warning (Instrument Cluster Description) .....76, 82
Loading Vehicle ....................... .161, 163
Capacities ............................. .163
Tires................................. .254
Locks Automatic Door ..........................23
Door ..................................22
Low Tire Pressure System .....................95
Lubrication, Body ......................... .239
Lug Nuts ............................... .280
Maintenance Free Battery .....................233
Maintenance Schedule ...................... .227
Malfunction Indicator Light (Check Engine) ......80, 84
Manual, Service ........................... .320
Memory Feature (Memory Seat) .................23
Memory Seat ..............................23
Memory Seats And Radio .....................23
Methanol ............................... .283
Mirrors ..................................34
Electric Remote ...........................35 Exterior Folding
..........................35
Heated .................................38
Outside ................................35
Rearview ...............................34
Modifications/Alterations, Vehicle ................6
Monitor, Tire Pressure System ..................95
Mopar Parts ............................. .319
Multi-Function Control Lever ...................38
New Vehicle Break-In Period ..................138
Occupant Restraints .........................99
Octane Rating, Gasoline (Fuel) .................282
Oil, Engine ........................... .235, 286
Capacity .............................. .286
Change Interval ........................ .235
Dipstick .............................. .233
Disposal .............................. .236
Filter ............................. .236,
286
Filter Disposal .......................... .236
Identification Logo ...................... .235
Materials Added To ...................... .236
Pressure Warning Light .....................77
Recommendation .....................235, 286
Synthetic ............................. .236
328 INDEX