2018 Ram 2500 Ers

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
11
CUSTOMER ASSISTANCE 677

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manufac-
turer’s service contract. If you purchased a service contract
that is not a manufacturer’s service contract, and you require
service after the manufacturer’s New Vehicle Limited War-
ranty expires, please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
678 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
11
CUSTOMER ASSISTANCE 679

Adding Engine Coolant (Antifreeze).............548
Adding Fuel ............................. .413
Additives, Fuel ............................597
Adjust Down ...............................47, 49
Forward ............................ .47, 48
Rearward ............................47, 48
Up .................................47, 49
Adjustable Pedals ...........................62
Air Bag Air Bag Operation ........................240
Air Bag Warning Light .....................237
Enhanced Accident Response .............250, 514
Event Data Recorder (EDR) .................514
If A Deployment Occurs ....................249
Knee Impact Bolsters ..................... .241
Maintaining Your Air Bag System .............251
Transporting Pets ........................278
Air Bag Light .......................189, 237, 279
Air Bag Maintenance ........................251
Air Cleaner, Engine (Engine Air Cleaner Filter) ......531
Air Conditioner Maintenance ..................533
Air Conditioning ............................86
Air Conditioning Filter ...................105, 534
Air Conditioning, Operating Tips ...............104Air Conditioning Refrigerant
...............533, 534
Air Conditioning System ..................104, 533
Air Filter ............................... .531
Air Pressure, Tires ..........................569
Air Suspension ........................ .344, 350
Alarm, Panic ...............................23
Alarm (Security Alarm) ....................35, 191
Alarm System (Security Alarm) .................35
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................547, 603
Disposal ...............................549
Anti-Lock Brake System (ABS) .................204
Anti-Lock Warning Light .....................196
Ashtray .................................137
Assist, Hill

Start.......................... .206
Audio Systems (Radio) .......................611
Auto Down Power Windows ..................107
Automatic Door Locks ........................42
Automatic Headlights ........................76
Automatic High Beams .......................75
Automatic Temperature Control (ATC) ...........104
Automatic Transmission ..................299, 556
Adding Fluid ........................554, 556
Fluid And Filter Changes ...................556
Fluid Change .......................... .556
682 INDEX

Fluid Level Check.....................553, 554
Fluid Type ..........................553, 607
Shifting ............................306, 315
Special Additives ........................ .553
Automatic Transmission Limp Home Mode ........304
Axle Fluid ............................556, 607
Axle Lubrication .......................... .556
Back-Up .................................410
Back-Up Camera .......................... .410
Bar, Stabilizer/Sway System ...................361
Battery ...............................191, 526
Charging System Light ....................191
Keyless Key Fob Replacement ................24
Belts, Seat ............................... .279
Body Builders Guide ..........................7
Body Mechanism Lubrication ..................541
B-Pillar Location .......................... .564
Brake Assist System ........................ .206
Brake Control System, Electronic ................205
Brake Fluid .......................... .552, 607
Brake System ..........................552, 593
Fluid Check ............................552
Master Cylinder ........................ .552
Parking ...............................295 Warning Light
.......................... .190
Brake/Transmission Interlock ..................299
Bulb Replacement ..........................452
Bulbs, Light .......................... .281, 452
Cab Top Clearance Lights .....................458
Camera .................................410
Camera, Rear ............................ .410
Camper .................................152
Capacities, Fluid .......................... .603
Caps, Filler Oil (Engine) ..................... .523, 529, 530
Power Steering ..........................394
Radiator (Coolant

Pressure).................549
Carbon Monoxide Warning ................279, 600
Cargo Light ...............................79
Car Washes ...............................585
Cellular Phone ............................654
Center High Mounted Stop Light ...............457
Center Seat Storage Compartment ...............123
Changing A Flat Tire ........................468
Chart, Tire Sizing .......................... .560
Check Engine Light (Malfunction Indicator Light). . . .201
Checking Your Vehicle For Safety ...............278
Checks, Safety ............................ .278
12
INDEX 683

Child Restraint............................252
Child Restraints Booster Seats ............................256
Child Restraints ........................ .252
Child Seat Installation ..................268, 269
How To Stow An Unused ALR Seat Belt ........266
Infants And Child Restraints ................254
Locating The LATCH Anchorages .............262
Lower Anchors And Tethers For Children .......258
Older Children And Child Restraints ...........255
Seating Positions ........................ .257
Cigar Lighter ............................ .137
Clean Air Gasoline ........................ .597
Cleaning Wheels ............................... .578
Climate Control ............................86
Manual ................................86
Cold Weather Operation ..................... .294
Compact Disc (CD) Maintenance ................673
Compact Spare Tire ........................ .575
Contract, Service .......................... .678
Coolant Pressure Cap (Radiator Cap) .............549
Cooling System ............................546
Adding Coolant (Antifreeze) .................548
Coolant Capacity ........................ .603Coolant Level
....................546, 549, 551
Disposal Of Used Coolant ..................549
Drain, Flush, And Refill ....................547
Inspection ..........................549, 551
Points To Remember ..................... .551
Pressure Cap ............................549
Radiator Cap .......................... .549
Selection Of Coolant (Antifreeze) .......547, 603, 604
Corrosion Protection ........................584
Cruise Light ............................. .199
Cupholders ...............................132
Customer Assistance ........................676
Customer

Programmable Features ...............633
Daytime Running Lights ......................74
Dealer Service ............................ .527
Defroster, Rear Window .......................86
Defroster, Windshield .....................86, 280
Delay (Intermittent) Wipers ....................84
Diagnostic System, Onboard ...................200
Differential, Limited-Slip .....................375
Dipsticks Power Steering ..........................394
Disabled Vehicle Towing .....................510
684 INDEX

DisposalAntifreeze (Engine Coolant) .................549
Door Ajar ............................... .192
Door Ajar Light ............................192
Door Locks, Automatic .......................42
Door Opener, Garage ........................114
Driver’s Seat Back Tilt ........................44
Driving Off-Pavement .......................... .362
Off-Road ............................. .362
Through Flowing, Rising, Or Shallow Standing
Water .................................442
Dual Rear Wheels .......................582, 594
E-85 Fuel ............................... .600
Electrical Power Outlets ..................... .133
Electronically Shifted Transfer Case . . . .327, 332, 336, 339
Electronic Brake Control System ................205
Anti-Lock Brake System ....................204
Electronic Roll Mitigation ...................213
Traction Control System ....................209
Electronic Range Select (ERS) ............305, 312, 321
Electronic Speed Control (Cruise Control) .........395
Electronic Stability Control (ESC) ...............209
Electronic Throttle Control Warning Light .........191Emergency Brake
.......................... .295
Emergency, In Case Of Freeing Vehicle When Stuck .................509
Hazard Warning Flasher ...................447
Jacking ............................... .468
Jump Starting .......................... .502
Emission Control System Maintenance ............201
Engine .......................... .523, 524, 525
Air Cleaner ............................ .531
Block Heater ............................294
Break-In Recommendations .................295
Compartment .......................... .523
Compartment Identification ...........523, 524, 525
Coolant (Antifreeze) ..................... .604
Exhaust Gas Caution ...................279, 600
Fails
To Start ............................293
Flooded, Starting ........................ .293
Fuel Requirements ....................596, 603
Jump Starting .......................... .502
Oil ............................528, 603, 604
Oil Filler Cap .....................523, 529, 530
Oil Filter ...............................530
Oil Selection ........................ .528, 603
Oil Synthetic ............................530
Overheating ............................505
12
INDEX 685

Starting...............................289
Engine Oil Viscosity .....................529, 530
Engine Oil Viscosity Chart ....................529
Enhanced Accident Response Feature .........250, 514
Entry System, Illuminated .....................83
Ethanol ............................. .598, 600
Exhaust Gas Caution .....................279, 600
Exhaust System ........................279, 545
Exterior Lighting ............................73
Exterior Lights ..........................73, 281
Filters Air Cleaner ............................ .531
Air Conditioning .....................105, 534
Engine Oil ..........................530, 604
Engine Oil Disposal .......................530
Flashers Turn Signal .......................78, 198, 281
Flash-To-Pass ..............................76
Flat Tire Stowage .......................480, 497
Flexible Fuel Vehicles Cruising Range ..........................602
Engine Oil ............................ .601
Fuel Requirements ....................600, 601
Maintenance ............................602 Replacement Parts
........................602
Starting ...............................602
Flooded Engine Starting ..................... .293
Fluid, Brake ............................. .607
Fluid Capacities ............................603
Fluid Leaks ...............................282
Fluid Level Checks Brake .................................552
Power Steering ..........................394
Fluids And Lubricants .......................604
Fog Lights ..........................78, 197, 455
Fold Flat Load Floor ........................128
Folding Rear Seat ...........................44
Four-Way Hazard Flasher .....................447
Four Wheel

Drive ..........................324
Freeing A Stuck Vehicle ..................... .509
Front Axle (Differential) ..................... .556
Fuel ................................... .596
Adding ...............................413
Additives ............................. .597
Clean Air ............................. .597
Ethanol ............................598, 600
Filler Cap (Gas Cap) ..................... .414
Gasoline ...............................596
Light .................................196
686 INDEX