2018 Ram 1500 User Guide

CUSTOMER ASSISTANCE
IF YOU NEED ASSISTANCE........352
FCA US LLC Customer Center .......352
FCA Canada Inc. Customer Center . . . .352
In Mexico Contact ..............352
Puerto Rico And U.S. Virgin Islands . . .352 Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
........353
Service Contract ..............353
REPORTING SAFETY DEFECTS ......354
In The 50 United States And
Washington, D.C...............354
In Canada ...................354
PUBLICATION ORDER FORMS ......355
CUSTOMER ASSISTANCE
351

IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satisfied,talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufac-
turer's customer center. Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number (home and of-
fice)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin
Islands
Customer Service Chrysler International Ser-
vices LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345CUSTOMER ASSISTANCE
352

Customer Assistance For The
Hearing Or Speech Impaired
(TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed spe-
cial TDD (Telecommunication Devices for the
Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele-
typewriter (TTY) in the United States, can
communicate with the manufacturer by dial-
ing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to con-
nect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the high
cost of unexpected repairs after the manufac-
turer's New Vehicle Limited Warranty expires.The manufacturer stands behind only the
manufacturer's service contracts. If you pur-
chased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922 (Ca-
nadian residents, call (800) 465-2001 Eng-
lish / (800) 387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufactur-
er's service contract. It is not responsible for
any service contract other than the manufac-
turer's service contract. If you purchased a
service contract that is not a manufacturer's
service contract, and you require service after
the manufacturer's New Vehicle Limited War-
ranty expires, please refer to the contract
documents, and contact the person listed in
those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a majorinvestment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be
pleased with their sincere efforts to resolve
any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion en-
gines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth de-
fects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
353

REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi-
tion to notifying FCA US LLC.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in in-
dividual problems between you, your
authorized dealer or FCA US LLC.To contact NHTSA, you may
call the Vehicle Safety Hotline toll free
at 1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Av-
enue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department imme-
diately. Canadian customers who wish
to report a safety defect to the Cana-
dian government should contact
Transport Canada, Motor Vehicle De-
fect Investigations and Recalls at
1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
CUSTOMER ASSISTANCE
354

PUBLICATION ORDER FORMS
• You can purchase a copy of the Owner'sManual, Navigation/Uconnect Manuals or
Warranty Booklet. United States customers
may visit the Ram Truck Contact Us page at
www.ramtrucks.com scroll to the bottom of
the page and select the “Contact Us” link,
then select the “Owner’s Manual and Glove
Compartment Material” from the left menu.
You can also purchase a copy by calling
1-866-726-4636 (U.S.) or
1-800-387-1143 (Canada).
• Replacement User Guide kits or, if you prefer, additional printed copies of the
Owner's Manual, Warranty Booklet or Radio
Manuals may be purchased by visiting
www.techauthority.com or by calling
1-800-890-4038 (U.S.) or
1-800-387-1143 (Canada). Visa, Master
Card, American Express and Discover or-
ders are accepted. NOTE:
• The Owner's Manual and User Guide elec-
tronic files are also available on the
Chrysler, Jeep, Ram Truck, Dodge and SRT
websites.
• Click on the “Owners” tab, select “Owner And Service Manuals”, then select your
desired model year and vehicle from the
drop down lists.
355

356

Accessories..................287
Mopar ...................287
Adding Fuel ..........181, 182, 186
Additives, Fuel ................182
Adjustable Pedals ...............30
Air Bag Air Bag Operation ............106
Air Bag Warning Light .........104
Enhanced Accident Response .114, 227
Event Data Recorder (EDR) ......227
If A Deployment Occurs ........113
Knee Impact Bolsters .........107
Maintaining Your Air Bag System . .114
Transporting Pets ............133
Air Bag Light ...........76, 104, 135
Air Bag Maintenance ............114
Air Cleaner, Engine (Engine Air Cleaner Filter) ...........249, 252
Air Conditioning Filter ............48
Air Conditioning, Operating Tips ......48
Air Conditioning System ...........47
Air Filter ...................252
Air Pressure, Tires ..............265
Air Suspension ............170, 172
Alarm, Panic ..................15 Alarm (Security Alarm)
.........18, 77
Alarm System (Security Alarm) .......18
Antifreeze (Engine Coolant) ........278
Capacities ................279
Anti-Lock Warning Light ...........81
Audio Jack ..................325
Automatic Headlights ............33
Automatic High Beams ...........33
Automatic Temperature Control (ATC) . . .47
Automatic Transmission ..........156
Fluid Type .........282, 284, 286
Shifting ..............158, 160
Automatic Transmission Limp Home Mode ....................157
Axle Fluid ............282, 284, 286
Back-Up ...................179
Back-Up Camera ..............179
Battery .....................

77
Charging System Light .........77
Belts, Seat ..................134
Body Builders Guide ..............2
B-Pillar Location ..............261
Brake Fluid ..............282, 284 Brake System
Warning Light ...............76
Brake/Transmission Interlock .......156
Bulb Replacement .............202
Bulbs, Light ..............136, 202
Camera ....................179
Camera, Rear ................179
Capacities, Antifreeze (Engine Coolant) ..................279
Capacities, Fluid ...........278, 279
Caps, Filler Oil (Engine) ...............243
Carbon Monoxide Warning .........134
Cargo Light ...................34
Chart, Tire Sizing ..............258
Checking Your Vehicle For Safety . . . .134
Checks, Safety ................134
Child Restraint ................115
Child Restraints Booster Seats ..............118
Child Restraints .............115
Child Seat Installation .....126, 127
How To Stow An Unused ALR Seat
Belt ....................125
INDEX
357

Infants And Child Restraints.....117
Locating The LATCH Anchorages . .123
Lower Anchors And Tethers For
Children .................120
Older Children And Child Restraints .118
Seating Positions ............119
Cleaning Wheels ..................271
Climate Control ................36
Manual ...................36
Clock .....................299
Clock Setting .................299
Compact Spare Tire .............269
Contract, Service ..............353
Cooling System Coolant Capacity ........278, 279
Selection Of Coolant
(Antifreeze) .....278, 280, 283, 285
Cruise Light ................83, 84
Customer Assistance ............352
Customer Programmable Features . . . .324
Daytime Running Lights ...........32
Dealer Service ............249, 252
Defroster, Windshield ............135
Delay (Intermittent) Wipers .........35
Diagnostic System, Onboard ........84Diesel Fuel System, Re-Priming . .251, 256
Dimmer Switch, Headlight
.........32
Disturb ....................338
Door Ajar ....................78
Door Ajar Light ................78
Draining Fuel/Water Separator Filter . .249,
253
Driver's Seat Back Tilt ............22
Dual Rear Wheels ..............276
Electrical Power Outlets ...........55
Electronically Shifted Transfer Case ..........162, 164, 166, 168
Electronic Range Select (ERS) .............158, 159, 161
Electronic Speed Control (Cruise Control) ..................176
Electronic Throttle Control Warning Light .....................77
Emergency, In Case Of Freeing Vehicle When Stuck .....224
Hazard Warning Flasher ........202
Jump Starting ..............218
Towing ..................225
Engine . . .243, 244, 245, 246, 247, 248 Air
Cleaner ............249, 252
Block Heater ...........145, 148 Break-In Recommendations . .153, 154
Compartment . . . .243, 246, 247, 248
Compartment
Identification
........243, 244, 245
Coolant (Antifreeze) . . . .280, 283, 285
Exhaust Gas Caution ..........134
Fuel Requirements ...........278
Identification ........246, 247, 248
Idling ...................151
Jump Starting ..............218
Oil ..........278, 280, 283, 285
Oil Filler Cap ..............243
Oil Selection ..............278
Overheating ...............220
Starting ..............139, 142
Enhanced Accident Response Feature ...............114, 227
Exhaust Gas Caution ............134
Exhaust System ...............134
Exterior Lighting ...............32
Exterior Lights .............32, 136
Filters Air Cleaner ...............249
Air Conditioning .............48
Engine Fuel ...........249, 253
Engine Oil .........280, 283, 285
INDEX
358