2018 MERCEDES-BENZ SPRINTER tow

Index....................................................... 4
Introduction......................................... 23
Operating Instructions .......................... .23
Service and vehicle operation ................ 23
Proper use ............................................. 25
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 29
QR code for rescue card ........................ 30
Data stored in the vehicle ...................... 30
At a glance ........................................... 33
Cockpit .................................................. 33
Instrument cluster ................................. 34
Steering wheel buttons .......................... 37
Center console ...................................... 37
Overhead control panel ......................... 38
Door control panel ................................. 39
Further control panels ........................... 39
Safety ................................................... 41
Useful information ................................. 41
Occupant safety .................................... 41
Children in the vehicle ........................... 49
Pets in the vehicle ................................. 54
Driving safety systems ........................... 54
Emergency exit ...................................... 57
Theft deterrent locking system .............. 58
Opening and closing ...........................61
Useful information ................................. 61
Key ........................................................ 61
Central locking ...................................... 65
Driver's door and front-passenger
door ....................................................... 66
Sliding door ........................................... 67
Electrical step ........................................ 68
Rear doors ............................................. 69
Partition sliding door ............................. 71
Side windows ......................................... 72
Seats, steering wheel and mirrors ....74
Useful information ................................. 74
Seats ..................................................... 74
Steering wheel ....................................... 79
Mirrors ................................................... 80
Lights and windshield wipers ............82
Useful information ................................. 82
Exterior lighting ..................................... 82
Interior lighting ...................................... 87
Changing bulbs ...................................... 89
Windshield wipers .................................. 96
Climate control .................................... 99
Useful information ................................. 99
Overview of climate control systems ..... 99
Operating the climate control system .. 102
Adjusting the air vents ......................... 106
Operating the auxiliary heating sys-
tem ...................................................... 107
Operating the cargo compartment air
vents .................................................... 117
Driving and parking ..........................118
Useful information ............................... 118
Breaking-in notes ................................. 118
Driving ................................................. 118
Automatic transmission ....................... 123
Refueling ............................................. 126
Parking ................................................ 129
Driving tips .......................................... 132
Driving systems ................................... 139
Working mode ..................................... 153
Towing a trailer .................................... 154
On-board computer and displays ....160
Useful information ............................... 160
Important safety notes ........................ 160
Instrument cluster ............................... 160
On-board computer (vehicles without
steering wheel buttons) ....................... 162
On-board computer (vehicles with
steering wheel buttons) ....................... 163
Display messages ................................ 175
2Contents

Indicator and warning lamps in the
instrument cluster ............................... 195
Stowing and features.......................205
Useful information ............................... 205
Stowage spaces and stowage com-
partments ............................................ 205
Cup holder ........................................... 209
Bottle holder ........................................ 209
Ashtray ................................................ 210
Cigarette lighter ................................... 210
12-V socket .........................................2 11
Mobile phone ....................................... 211
Additional communications equip-
ment .................................................... 212
Transporting loads ............................213
Useful information ............................... 213
Loading guidelines ............................... 213
Load distribution ................................. 215
Securing loads ..................................... 215
Carrier systems ................................... 217
Maintenance and care ......................219
Useful information ............................... 219
Engine compartment ........................... 219
Vehicle interior ....................................2 26
Maintenance ........................................ 226
Battery ................................................. 228
Care ..................................................... 234
Breakdown assistance .....................241
Useful information ............................... 241
Where will I find...? .............................. 241
Flat tire ................................................ 243
Jump-starting ....................................... 243
Tow-starting and towing away ............. 244
Electrical fuses ....................................2 47
Wheels and tires............................... 248
Useful information ............................... 248
Important safety notes ........................ 248
Operation ............................................ 248
Operation in winter .............................. 250
Tire pressure ....................................... 251 Loading the vehicle .............................. 259
What you should know about wheels
and tires .............................................. 262
Flat tire ................................................ 267
Changing wheels ................................. 267
Wheel and tire combination ................. 273
Spare wheel ......................................... 273
Technical data
................................... 276
Useful information ............................... 276
Vehicle electronics .............................. 276
Identification plates .............................2 76
Service products and capacities .......... 278
Vehicle data ......................................... 286
Contents3

Selector lever ................................ 123
Selector lever positions ................. 124
Shift ranges ................................... 125
Starting the engine ........................ 120
Touchshift ...................................... 124
Trailer towing ................................. 125
Transmission oil change ................ 284
Automatic transmission emer-
gency mode ....................................... 126
AUX port ............................................. 212
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 112
Adjusting ....................................... 172
Conditions for switching on ........... 109
Heating time .................................. 108
Important safety notes .................. 107
Operating with the button (control
panel) ............................................ 109
Operation with the remote con-
trol ................................................. 110
Operation with the timer ................ 114
Selecting a switch-on time ............. 109
Setting the switch-on time ............. 110
see Auxiliary heating
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 117
Setting the departure time ............. 116
Axle load, permissible (trailer tow-
ing) ...................................................... 288
B
Backup lamps
Replacing bulbs ............................... 92
Backup lamps (Chassis Cab)
Replacing bulbs ............................... 93
BAS (Brake Assist System)
Display message ............................ 182
Function/notes ................................ 56
Indicator lamp ................................ 196
Basic settings
see Settings Battery
Replacing (SmartKey) ...................... 63
Battery (SmartKey)
Checking .......................................... 63
Important safety notes .................... 63
Replacing ......................................... 63
Battery (vehicle)
Care ............................................... 233
Charging ........................................ 233
Disconnecting/connecting (addi-
tional battery) ................................ 232
Disconnecting/connecting
(starter battery) ............................. 230
Display message ............................ 194
Important safety notes .................. 228
Indicator lamp ................................ 199
Installing/removing (additional
battery) .......................................... 233
Jump starting ................................. 243
Location ......................................... 229
Main switch ................................... 118
Removing and installing (starter
battery) .......................................... 231
Removing and installing the floor
covering ......................................... 229
Before driving off
Important safety notes .................. 120
Belt
see Seat belts
Belt warning ......................................... 45
Bio-diesel ........................................... 279
Bleeding the fuel system .................. 122
Blind Spot Assist
Activating/deactivating (button) .... 145
Activating/deactivating (vehicle
with steering wheel buttons) ......... 172
Display messages (vehicles with
steering wheel buttons) ................. 192
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Notes/function .............................. 143
Trailer towing ................................. 145
Bottle holder
see Cup holder
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Checking the level ......................... 224
Index5

Display message ............................ 183
Notes ............................................. 284
Warning lamp ................................. 197
Brake force distribution
Display message ............................ 183
see EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 92
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 93
Brake linings
Display message ............................ 182
Indicator lamp ................................ 199
Brake pads/linings
New ............................................... 135
Brake system
Warning lamp ................................. 196
Brakes
ABS .................................................. 54
Adaptive Brake Assist .................... 142
Applying the parking brake ............ 130
BAS .................................................. 56
Brake fluid (notes) ......................... 284
Checking brake fluid level .............. 224
Display message ............................ 183
EBD .................................................. 56
Important safety notes .................. 134
New brake pads/linings ................ 135
Parking brake (notes) ..................... 135
Riding tips ...................................... 134
Breakdown
Fire extinguisher ............................ 243
First-aid kit .................................... 242
Jump-starting ................................. 243
Reflective safety jacket .................. 242
Vehicle tool kit ............................... 241
Warning lamp ................................. 242
Warning triangle ............................ 242
see Towing away
Bulb failure indicator .......................... 82
C
California
Important notice for retail cus-
tomers and lessees .......................... 23 Car
see Vehicle
Care
Access step in the bumper ............ 238
Car wash ........................................ 234
Display ........................................... 238
Exterior lights ................................ 237
Interior ........................................... 238
Notes ............................................. 234
Paint .............................................. 236
Plastic trim .................................... 239
Power washer ................................ 235
Rear view camera .......................... 237
Roof lining ...................................... 239
Seat belt ........................................ 239
Seat cover ..................................... 239
Selector lever ................................ 239
Sensors ......................................... 237
Sliding door ................................... 238
Steering wheel ............................... 239
Step (electrical) ............................. 238
Trim pieces .................................... 239
Washing by hand ........................... 235
Washing the engine ....................... 235
Wheels ........................................... 236
Windows ........................................ 236
Wiper blades .................................. 236
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 117
Cargo compartment floor ................... 29
Cargo tie-down points and tie
downs
Important safety notes .................. 215
Cargo tie-down rings
Installing ........................................ 217
Permissible tensile load ................. 287
Carrier system
Ladder rack ................................... 218
Center console overview .................... 37
Central locking
Automatic locking ............................ 66
Important safety notes .................... 65
Locking/unlocking (buttons) ........... 65
Locking/unlocking (SmartKey) ........ 61
Locking/unlocking manually ............ 65
Central locking system
see Central locking
6Index

Change of address.............................. 24
Change of ownership .......................... 24
Changing bulbs
Additional indicators (roof) .............. 94
Additional turn signals .................... .91
Backup lamp (Chassis Cab) ............. 93
Backup lamps .................................. 92
Bi-Xenon bulbs ................................. 89
Brake lamps ..................................... 92
Brake lamps (Chassis Cab) .............. 93
Cornering lamps .............................. 90
Courtesy lights ................................. 94
Daytime running lamps (halogen
headlamps) ...................................... 90
Display message ............................ 185
Front interior light ............................ 95
High-beam headlamps ..................... 90
Interior light ..................................... 95
Interior lighting ................................ 95
License plate lamp ........................... 93
License plate lamp (Chassis Cab) .... 93
Low-beam headlamps ...................... 90
Overview of lamp types (front
bulbs) ............................................... 89
Overview of lamp types (rear
bulbs, Chassis Cab) ......................... 93
Overview of lamp types (rear
bulbs) ............................................... 92
Parking lamps .................................. 91
Perimeter lamp .......................... 93, 94
Perimeter/side marker lamp ........... 91
Rear fog lamp .................................. 92
Rear fog lamp (Chassis Cab) ............ 93
Rear interior light ............................. 95
Standing lamps (rear, Chassis
Cab) ................................................. 93
Standing lamps (rear) ...................... 92
Tail lamps ........................................ 92
Tail lamps (Chassis Cab) .................. 93
Turn signals (front) ........................... 91
Turn signals (rear, Chassis Cab) ....... 93
Turn signals (re ar) ............................ 92
W

arning and indicator lamps ......... 203
Changing bulbs
see Replacing bulbs
Checklist
Before driving off-road ................... 138 Child
Restraint system .............................. 50
Child seat
Forward-facing restraint system ...... 53
LATCH-type (ISOFIX) child seat
anchors ............................................ 51
On the front-passenger seat ............ 52
Rearward-facing restraint system .... 52
Top Tether ....................................... 52
Child-proof locks
Important safety notes .................... 53
Rear door ......................................... 54
Children
Special seat belt retractor ............... 49
Children in the vehicle
Important safety notes .................... 49
Chock ................................................. 131
Cigarette lighter ................................ 210
Cleaning
Mirror turn signal ........................... 237
Trailer tow hitch ............................. 238
Cleaning
see Care
Climate control
Air conditioning in the rear com-
partment ........................................ 102
Air-conditioning system ................. 100
Auxiliary heating ............................ 107
Checking/cleaning the air filter
(rear-compartment air condition-
ing) ................................................ 226
Cooling with air dehumidification .. 103
Defrosting the windows ................. 104
Heating ............................................ 99
Heating in the rear compartment ... 101
Important safety notes .................... 99
Operating the cargo compartment
air vents ......................................... 117
Overview of systems ........................ 99
Problem with the rear window
defroster ........................................ 105
Problems with the windshield
heating .......................................... 105
Rear-compartment air condition-
ing ................................................. 102
Rear-compartment heating ............ 101
Reheat function (air dehumidifica-
tion) ............................................... 104
Index7

Driving systemsBlind Spot Assis t............................ 14 3
Cruis econtrol ................................ 13 9
Displa ymessage ............................ 19 1
Lan eKeepin gAssis t...................... 14 5
PARKTRONI C................................. 150
Driving tips
Automati ctransmissio n................ .125
Brakes ...........................................1 34
Break-in period .............................. 118
Checking brake lining thickness .... 135
Downhill gradient ........................... 134
Drinking and driving ....................... 132
Driving abroad ............................... 133
Driving in winter .............................1 36
Driving on flooded roads ................ 136
Driving on wet roads ......................1 36
Exhaust check ............................... 133
Fuel ................................................ 132
General .......................................... 132
Hydroplaning ................................. 136
Icy road surfaces ........................... 136
Important safety notes .................. 118
Limited braking efficiency on sal-
ted roads ....................................... 135
New brake disks ............................ 135
New brake pads/linings ................ 135
Off-road driving .............................. 137
Overrun cut-off .............................. 132
Snow chains .................................. 251
Speed limitation .............................1 33
Towing a trailer .............................. 154
Transport by rail .............................1 34
Wet road surface ........................... 135
DSR (Downhill Speed Regulation) .... 148
E
EBD (electronic brake force distri-
bution)
Display message ............................ 183
Function/notes ................................ 56
Indicator lamps .............................. 196
Electrical closing assist ......................68
Electrical step
Cleaning ........................................ .238
Display message ............................ 194
Emergency release .......................... 68 Function ...........................................6
8
Important safety notes .................... 68
Indicator lamp ................................ 204
Manual retraction ............................ 68
Obstacle detection ........................... 68
Electrical system
Battery main switch ....................... 118
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Emergency exit .................................... 57
Emergency exit window .....................57
Emergency Tensioning Devices
Activation ........................................ .47
Emissions control
Service and warranty information .... 23
Engine
ADR (working speed governor) ...... 153
Changing the power output ............ .27
Check Engine warning lamp .......... .201
Cleaning instructions ..................... 235
Engine number ............................... 278
Engine speed setting (working
mode) ............................................ 154
Irregular running ............................ 122
Jump-starting ................................. 243
Operating safety .............................. 27
Starting .......................................... 120
Starting problems .......................... 122
Switching off .................................. 131
Tow-starting (vehicle) ..................... 247
Engine electronics
Notes ............................................. 276
Probl

em (malfunction) ................... 122
Engine oil
Adding ...........................................2 23
Additives ........................................ 283
Checking the oil level (on-board
computer) ...................................... 221
Checking the oil level using the
dipstick .......................................... 222
Display message ............................ 191
Filling capacity ............................... 283
Information about oil consump-
tion ................................................ 283
Mixing ............................................ 283
10Index

Operator's ManualGeneral notes ................................. .23
Vehicle equipment ........................... 23
Outline lamp
Replacing bulbs ............................... 94
Outside temperature display ........... 161
Overhead control panel ...................... 38
Overrevving range ............................. 161
Overrun cutoff ................................... 132
P
Paintwork (cleaning instructions) ... 236
Paper holder ...................................... 208
Parking ............................................... 129
Important safety notes .................. 129
Parking brake ................................ 130
Wheel chock .................................. 131
see PARKTRONIC
Parking aid
see PARKTRONIC
Parking assistance
see PARKTRONIC
Parking brake
Display message ............................ 184
Notes/function .............................. 130
Parking brake
see Parking brake
Parking lamps
Replacing bulbs ............................... 91
Switching on/off .............................. 82
PARKTRONIC
Deactivating/activating ................. 152
Driving system ............................... 150
Function/notes ............................. 150
Important safety notes .................. 150
Problem (malfunction) ................... 153
Range of the sensors ..................... 150
Roll-back warning .......................... 152
Trailer towing ................................. 152
Warning display ............................. 151
Partition sliding door
Important safety notes .................... 71
Opening/closing .............................. 71
Passenger compartment air-condi-
tioning system
see Climate control Passenger compartment heating
see Climate control
Perimeter lamp
Replacing bulbs ............................... 93
Perimeter/side marker lamp
Changing bulbs ................................ 91
Pets in the vehicle ............................... 54
Plastic trim (cleaning instruc-
tions) .................................................. 239
Power assistance for the steering
Display message ............................ 194
Warning lamp ................................. 204
Power supply
Battery isolating switch ................. 118
Switching off .................................. 119
Switching on .................................. 119
Power take-off
Engine speed setting ..................... 153
Power washers .................................. 235
Power windows
see Side windows
Preparing for a journey
Checks in the vehicle ..................... 120
Visual check of the vehicle exte-
rior ................................................. 120
Protection of the e
nvironment
General notes .................................. 25
Pulling away ...................................... 121
Q
QR code
Rescue card ..................................... 30
Qualified specialist workshop ........... 27
R
Radiator cover..................................... 29
Radio
Changing stations (vehicles with
steering wheel buttons) ................. 166
see separate operating instructions
Radio-wave reception/transmis-
sion in the vehicle
Declaration of conformity ................ 27
Rain and light sensor
Setting the sensitivity (vehicles
with steering wheel buttons) ......... 171
Index15

Windshield wiper .............................. 96
Range (vehicles with steering
wheel buttons) ..................................1 73
Rear bench seat
Installing/removing (Passenger
Van) ................................................. 77
Stowage compartment (crewcab) .. 208
Rear compartment
Activating/deactivating climate
control ...........................................1 02
Setting the air vents ......................1 07
Rear door
Child-proof locks .............................. 54
Important safety notes .................... 69
Opening/closing from inside ........... 71
Opening/closing from the out-
side ..................................................7 0
Rear fog lamp
Replacing bulbs ............................... 92
Switching on/off .............................. 83
Rear fog lamp (Chassis Cab)
Replacing bulbs ............................... 93
Rear interior light
Replacing bulbs ............................... 95
Rear view camera
Cleaning instructions ..................... 237
Important safety notes .................. 153
Switching on .................................. 153
Rear window defroster
Problem (malfunction) ................... 105
Switching on/off ........................... 105
Rear window wiper
Switching on/off .............................. 97
Rear-compartment air-condition-
ing system
see Climate control
Rear-compartment heating
see Climate control
Rear-view mirror
Anti-glare mode ............................... 80
Refilling
DEF filler neck ............................... 128
Important safety notes (Diesel
Exhaust Fluid – DEF) ...................... 128
Refilling procedure (Diesel
Exhaust Fluid – DEF) ...................... 128
Refrigerant ......................................... 286 Refueling
Fuel filler flap ................................. 127
Important safety notes (fuel) ......... 126
Refueling procedure (fuel) ............. 127
see Fuel
Releasing the parking lock man-
ually (automatic transmission) ........ 126
Remote contro l
C

hanging the operating duration
(auxiliary heating) .......................... 111
Replacing the battery (auxiliary
heating ) ........................................ 112
Switching on/off (auxiliary heat-
ing) ................................................ 111
Synchronizing (auxiliary heating) ... 111
Replacing bulbs
Important safety notes .................... 89
Replacing the battery (auxiliary
heating remote control) .................... 112
Replacing the fuel filter .................... 203
Reporting safety defects .................... 28
Rescue card ......................................... 30
Reserve fuel
Display message ............................ 190
Restraint system
Display message ............................ 184
Introduction ..................................... 41
Warning lamp ................................. 199
Warning lamp (function) ................... 41
Reverse warning feature .................. 121
Roadside Assistance (breakdown) .... 24
Roof carrier
Maximum payload .......................... 287
Notes ............................................. 217
Roof load (roof carrier) ..................... 287
S
Safety
Children in the vehicle ..................... 49
Operating safety .............................. 26
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 44
Cleaning ......................................... 239
Correct usage .................................. 43
16Index