2018 MERCEDES-BENZ SPRINTER maintenance

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operating
Instructions carefully and familiarize yourself
with your vehicle. Please adhere to the informa-tion and warning notes in this Operating Instruc-
tions for your own safety and to ensure a longer operating duration of the vehicle. Failure to
observe the instructions may lead to damage to
the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
RModel
ROrder
RCountry specification
RAvailability
The illustrations in this Operating Instructions
show a left-hand-drive vehicle. The location of
vehicle parts and controls for right-hand drive
vehicles differ accordingly.
Mercedes-Benz is constantly updating its vehi-
cles to the state of the art.
Mercedes-Benz reserves the right to introduce
changes in:
RDesign
REquipment
RTechnology
Therefore, the descriptions provided may occa- sionally differ from your own vehicle.
The following are integral parts of the vehicle:
ROperating Instructions
RMaintenance or Service Booklet
RService and warranty information
REquipment-dependent operating instructions
Keep these documents in the vehicle at all
times. Should you sell the vehicle, always pass
the documents on to the new owner.
We wish you pleasant motoring at all times.
9065843213
É9065843213FËÍ

Indicator and warning lamps in the
instrument cluster ............................... 195
Stowing and features.......................205
Useful information ............................... 205
Stowage spaces and stowage com-
partments ............................................ 205
Cup holder ........................................... 209
Bottle holder ........................................ 209
Ashtray ................................................ 210
Cigarette lighter ................................... 210
12-V socket .........................................2 11
Mobile phone ....................................... 211
Additional communications equip-
ment .................................................... 212
Transporting loads ............................213
Useful information ............................... 213
Loading guidelines ............................... 213
Load distribution ................................. 215
Securing loads ..................................... 215
Carrier systems ................................... 217
Maintenance and care ......................219
Useful information ............................... 219
Engine compartment ........................... 219
Vehicle interior ....................................2 26
Maintenance ........................................ 226
Battery ................................................. 228
Care ..................................................... 234
Breakdown assistance .....................241
Useful information ............................... 241
Where will I find...? .............................. 241
Flat tire ................................................ 243
Jump-starting ....................................... 243
Tow-starting and towing away ............. 244
Electrical fuses ....................................2 47
Wheels and tires............................... 248
Useful information ............................... 248
Important safety notes ........................ 248
Operation ............................................ 248
Operation in winter .............................. 250
Tire pressure ....................................... 251 Loading the vehicle .............................. 259
What you should know about wheels
and tires .............................................. 262
Flat tire ................................................ 267
Changing wheels ................................. 267
Wheel and tire combination ................. 273
Spare wheel ......................................... 273
Technical data
................................... 276
Useful information ............................... 276
Vehicle electronics .............................. 276
Identification plates .............................2 76
Service products and capacities .......... 278
Vehicle data ......................................... 286
Contents3

License plate lampReplacing bulbs .............................. .93
License plate lamp (Chassis Cab)
Replacing bulbs .............................. .93
Light sensor ........................................ .83
Lighting
see Lights
Lights
Activating/deactivating daytime
running lamps (vehicles with
steering wheel buttons) ................ .170
Activating/deactivating daytime
running lamps (vehicles without
steering wheel buttons) ................. 163
Activating/deactivating High-
beam Assist (vehicles with steer-
ing wheel buttons) ......................... 170
Activating/deactivating High-
beam Assist (vehicles without
steering wheel buttons) ................. 163
Activating/deactivating surround
lighting (vehicles with steering
wheel buttons) ............................... 171
Automatic headlamp mode .............. 83
Bulb failure indicator ........................ 82
Cornering light function ................... 85
Driving abroad ............................... 134
Fog lamps ........................................ 83
Hazard warning lamps ..................... 85
Headlamp range .............................. 84
High beam flasher ............................ 84
High-beam headlamps ..................... 84
Highbeam Assist .............................. 86
Important safety notes .................... 82
Light switch ..................................... 82
Low-beam headlamps ......................8 2
Parking lamps ..................................8 2
Rear fog lamp .................................. 83
Settin gth eexterio rlighting
delaye dswitch-off (vehicles wit h
steerin gwhee lbuttons )................
.171
Sw

itching the daytime running
lamps on/off (switch) ......................8 2
Turn signals .....................................8 4
see Changing a bulb
see Interior lighting
Limited Warranty ................................ 23
Load distribution ...............................2 15Load securing aids
Carrier systems .............................2 17
Loading guidelines
Important safety notes .................. 213
Loading rails
Installing cargo tie-down rings ....... 217
Maximum tensile strength ............. 287
Loads
Securing ........................................ 215
Transporting .................................. 213
Locator lighting
Setting (vehicles with steering
wheel buttons) ............................... 171
Locking
see Central locking
Locking and unlocking manually ....... 65
Locking centrally
see Central locking
LOW RANGE ....................................... 147
LOW RANGE transmission ratio ....... 147
Low-beam headlamps
Display message ............................ 185
Driving abroad ............................... 134
Replacing bulbs ............................... 90
Switching on/off .............................. 82
Lumbar support ................................... 75
M
M+S tires............................................ 250
Maintenance ...................................... 226
Malfunctions
Message memory (on-board com-
puter) ............................................. 175
Maximum speed
Speed limitation .............................1 33
Menu (vehicles with steering
wheel buttons)
Audio ............................................. 166
Operation ....................................... 165
Settings ......................................... 167
Telephone ...................................... 173
Menu (vehicles without steering
wheel buttons)
Overview ........................................ 162
Message
see Display message
Index13

Two-way radiosType approval/frequency .............. 276
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
Type plate
Vehicle identification number
(VIN) .............................................. 276
U
UnlockingFrom inside the vehicle (central
unlocking button) ............................. 65
USB port ............................................. 212
V
Vehicle
Data acquisition ............................... 30
Display message ............................ 194
Electronics ..................................... 276
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) ................. 167
Limited Warranty ............................. 23
Loading .......................................... 259
Locking (SmartKey) .......................... 61
Lowering ........................................ 272
Maintenance .................................... 24
Operating safety .............................. 26
Parking for a long period ................ 131
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 28
Reporting problems ......................... 28
Securing from rolling away ............ 129
Towing away .................................. 244
Transporting .................................. 247
Unlocking (SmartKey) ...................... 61
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 28
Body/equipment mounting direc-
tives for trucks ................................. 28
Vehicle data ....................................... 286
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 241 VIN
...................................................... 276
Voltage supply
Fuses ............................................. 247
W
WarningStickers ........................................... 25
Warning and indicator lamp
Power assistance for the steering .. 204
Warning and indicator lamps
Brakes ........................................... 197
Check Engine ................................. 201
Coolant .......................................... 200
Diesel Exhaust Fluid (DEF) ............. 198
Distance warning function ............. 195
Electrical step ................................ 204
ESP
®.............................................. 195
ESP®function ................................ 199
Lane Keeping Assist ...................... 195
Overview .......................................... 35
Seat belt ........................................ 203
Warning lamp .................................... 242
Warning triangle ................................ 242
Warning- and indicator lamps
ABS ................................................ 196
Air filter .......................................... 202
ASR ................................................ 195
BAS ................................................ 196
Battery charge ............................... 199
Brake wear .................................... 199
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 200
Preglow .......................................... 202
Reserve fuel ................................... 201
Tire pressure monitor .................... 202
Water separator ............................. 203
Windshield washer fluid ................. 203
Warranty .............................................. 23
Washer fluid
Adding ........................................... 225
Capacities ...................................... 286
Display message ............................ 194
Indicator lamp ................................ 203
Notes ............................................. 286
Wiping with ...................................... 96
Index21

Operating Instructions
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these Operating Instructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
Limited warranty
!
Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle dam- age. Damage to your vehicle that arises from
culpable contravention of these instructions
is not covered by the Limited Warranty of the
distributor named on the inside of the front
cover.
Vehicle equipment
These Operating Instructions describe all mod-
els and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may there- fore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the sys-
tems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Ser-
vice and Warranty Information booklet.
Your authorized Sprinter dealer will replace and
repair all factory-installed parts in accordance
with the terms of the following warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission Systems Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
authorized Sprinter dealer.
iShould you lose your Service and Warranty
Information booklet, contact an authorized
Sprinter dealer for a replacement. The new
Service and Warranty Information booklet will
be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tions of the vehicle as covered by the contrac-
tual warranty provisions. Customers who pur-
chase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and Mercedes-
Benz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
Introduction23

repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information booklet
describes all the necessary maintenance work
which should be performed at regular intervals.
Always bring the Service and Warranty Informa- tion booklet with you when taking the vehicle to
an authorized Sprinter dealer. Your customer
service advisor enters each service into the Ser-
vice and Warranty Information booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information
booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the " Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on 1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult an authorized Sprinter dealer for
further information, or write to one of the fol-
lowing addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
24Introduction

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehicle approval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment. The guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There is a risk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
Ryou drive too quickly over an obstacle, e.g. a
curb, speed bump or pothole
Ra heavy object hits the underbody or chassis
component
In these or similar situations, the vehicle body/
frame, the underbody, chassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpect-
edly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the underbody paneling is damaged, flammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot components of the
exhaust system for an extended period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
26Introduction

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions. In such cases, consult a qualified special- ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostics connection is only intended for the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
An authorized Sprinter Dealer is a qualified spe-
cialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
For this reason, we recommend an authorized
Sprinter Dealer.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
Introduction27
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