ProblemPossible causes/consequences andMSolutions
There is interference from a powerful source of radio waves.
XUnlock (Ypage 84) or lock (Ypage 84) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of the
SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
XUnlock (Ypage 84) or lock (Ypage 84) the vehicle using the
mechanical key.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 346).
or
XJump-start the vehicle (Ypage 346).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 80) and replace it if necessary
(Ypage 80).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
82SmartKey
Opening and closing
Doors
Important safet ynotes
GWARNING
If children are lef tunsupervised in th evehicle,
they could:
Rope nth edoors ,thus endangerin gother
people or road users.
Rget out and disrup ttraffic .
Roperat eth evehicle' sequipment.
Additionally, children could set th evehicle in
motion if, fo rexample, they:
Rrelease th eparking brake .
Rshiftingth eautomatic transmissio nout of
par kposition P
RStart theengine.
There is aris kof an acciden tand injury.
Whe nleavin gth evehicle, always take th e
SmartKey wit hyou and loc kth evehicle. Never
leav echildren or animals unattended in th e
vehicle. Always keep th eSmartKey out of
reach of children .
Unlockingan dopening doors from
th einside
You can ope n adoo rfrom insid eth evehicle
eve nif it has bee nlocked. You can only ope nth e
rea rdoors from insid eth evehicle if they are no t
secure dby th echild-proof locks (
Ypage 65).
If th evehicle has previously bee nlocke dfrom
th eoutside, opening adoo rfrom th einsid ewill
trigger th eanti-thef talar msystem. Switc hof f
th ealar m (
Ypage 75).
XFront door: pull doorhandle ;.
If th edoo ris locked, locking knob :pop sup.
The doo ris unlocke dand can be opened.
XRea rdoor: pull doo rhandle ;.
If th edoo ris locked, locking knob :pop sup
and th edoo runlocks .
XPull doo rhandle ;again .
The doo rcan be opened.
Centrally locking an dunlocking th e
vehicle from th einside
You can centrall yloc kor unloc kth evehicle from
th einside. The buttons are located on bot hfron t
doors .
XTo unlock :press butto n:.
XTo lock :press butto n;.
If th efront-passenger doo ris closed, th evehi-
cl e locks .
Meanwhile, th efue lfiller flap will no tbe locke d
or unlocked.
You canno tunloc kth evehicle centrall yfrom th e
insid eif th evehicle has bee nlocke dfrom th e
outside.
You can ope n afron tdoo rfrom insid eth evehi-
cl e eve nif it has bee nlocked.
If alocke ddoo ris opene dfrom th einside, th e
previous unloc kstatus of th evehicle will be
take ninto consideration if:
Rth evehicle was locke dusin gth elocking but -
to nfo rth ecentral locking ,or
Rif th evehicle was locke dautomatically
The vehicle will be full yunlocke dif it had previ-
ousl ybee nfull yunlocked. If only th edriver's
doo rhad bee npreviously unlocked, only th e
doo rwhic hhas bee nopene dfrom th einsid eis
unlocked.
Doors83
Opening and closing
Z
Automa tic locking featu re
XTo deactivate:press and hold butto n: for
about fiv eseconds until atone sounds.
XTo activate: press and hold butto n; for
about fiv eseconds until atone sounds.
If you press on eof th etwo buttons and do no t
hear atone ,th erelevan tsetting has already
been selected.
The vehicl eis locke dautomatically when th e
ignition is switched on and th ewheels are turn-
ing .
You could therefor ebe locke dout if:
Rth evehicl eis bein gpushed.
Rth evehicl eis bein gtowed.
Rth evehicl eis on aroller dynamometer.
You can also switch th eautomatic locking func-
tion on and off usin gth eon-board computer
(
Ypage 244).
Power closing
Powe rclosin gpulls th edoor sand tailgat eint o
their locks automatically eve nif they are no t
completely closed.
XTo power close adoor :push th edoor int o
th eloc kup to th efirst deten tposition .
Powe rclosin gwill pull th edoor fully closed.
XTo power close th etailgate: lightlypress
th etailgat edownwards.
Powe rclosin gwill pull th etailgat efully
closed.
Unlocking/locking the driver's door
using the mechanical key
i
If you want to centrally loc kth evehicl eusin g
th emechanical key, begi nby pressing th e
locking butto nfor th einterior locking mech-
anism while th edriver's door is open .The n
proceed to loc kth edriver's door usin gth e
mechanical key.
XInser tth emechanical ke yint oth eloc kof th e
driver's door as far as it will go.
XTo unlock: turnth emechanical ke ycounter-
clockwise to position 1.
XTo lock:turnth emechanical ke yclockwise as
far as it will go to position 1.
If you use th emechanical ke yto unloc kand
open th edriver's door ,th eanti-thef talarm sys-
te m will be triggered .Switc hoff th ealarm
(
Ypage 75).
If you loc kth evehicl eas described above, th e
fuel filler flap is no tlocked. The anti-thef talarm
system is no tarmed.
Cargo compa rtment
Import ant safety notes
GWARNIN G
Combustion engines emi tpoisonous exhaust
gase ssuc has carbon monoxide. If th etailgat e
is open when th eengin eis running, particu-
larly if th evehicl eis moving ,exhaust fumes
could ente rth epassenger compartment.
There is aris kof poisoning .
Turn off th eengin ebefore opening th etail-
gate. Never drive wit hth etailgat eopen .
84Cargo compartment
Opening and closing
Closing
XPull the tailgate down using recess:.
XAllow the tailgate to drop into the lock.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-GO.
iIf a KEYLESS-GO key is detected in the cargo
compartment, the tailgate will not lock.
Opening/closing automatically from
the outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 392).
iNotes on the automatic reversing feature for
the tailgate (Ypage 85).
Opening the tailgate automatically
You can open the tailgate automatically with the
SmartKey or the handle in the tailgate.
XPress and hold the Fbutton on the Smart-
Key until the tailgate opens.
or
XWhen the tailgate is unlocked, pull the tailgate
handle and let it go again immediately.
or
XWith the tailgate stopped in an intermediate
position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open.
Closing the tailgate automatically
86Cargo compartment
Opening and closing
XTo close:press closing button :in the tail-
gate.
or
XVehicles with KEYLESS-GO or KEYLESS-GO
starting function: press and hold the F
button on the SmartKey until the tailgate
closes.
You can release the button as soon as the
tailgate starts to close.
or
XPull the tailgate down slightly.
You can release the tailgate as soon as the
tailgate starts to close.
Vehicles with KEYLESS-GO or KEYLESS-GO
starting function: you can close and lock the
tailgate simultaneously.
XPress locking button ;in the tailgate.
If a KEYLESS-GO or KEYLESS-GO starting
function key is detected outside the vehicle,
the tailgate closes and locks. All the doors
must be shut and the SmartKey located in the vicinity of the tailgate.
iThe tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in the
ignition.
If the tailgate touches an object while closing,
the closing procedure is interrupted and the
tailgate reopens.
If a KEYLESS-GO or KEYLESS-GO starting
function key is detected in the cargo com-
partment, the tailgate will not lock.
Opening/closing automatically from
inside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. In addi-
tion, people may be standing in the closing
area or may enter the closing area, e.g. chil-
dren, during the closing procedure. There is a
risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Release the remote operating switch imme-
diately if somebody becomes trapped. To re-
open the tailgate pull on the remote operating switch.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 392).
iNotes on the automatic reversing feature for
the tailgate (Ypage 85).
Opening and closing
XTo open: pull remote operating switch :for
the tailgate until the tailgate opens.
XTo close: turn the SmartKey to position 1or
2 in the ignition lock.
XPress remote operating switch for tailgate :
until the tailgate is completely closed.
You can open and close the tailgate from the
driver's seat when the vehicle is stationary and
unlocked.
Cargo compartment87
Opening and closing
Z
GWARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window during the closing
process, the side window opens again automat-
ically. However, the automatic reversing feature
is only an aid and does not relieve you of the
responsibility of paying attention when closing a
side window.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/6 in(4 mm) of the closing
movement
Rduring resetting
Rwhen closing the side window again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located on
the driver's door. There is also a switch on each
door for the corresponding side window.
The switches on the driver's door take prece-
dence.
:Front left
;Front right
=Rear right
?Rear left
XTurn the SmartKey to position 1or2 in the
ignition lock.
XTo open manually: press and hold the cor-
responding switch.
XTo open fully: press the switch beyond the
pressure point and release it.
Automatic operation is started.
XTo close manually: pull the corresponding
switch and hold it.
XTo close fully: pull the switch beyond the
pressure point and release it.
Automatic operation is started.
XTo interrupt automatic operation: press/
pull the corresponding switch again.
If you press the switch beyond the pressure
point and release, automatic operation is star-
ted in the corresponding direction. You can stop
automatic operation by pressing/pulling the
switch again.
You can continue to operate the side windows
after you switch off the engine or remove the
SmartKey. This function is available for up to five
minutes or until the driver's or front-passenger
door is opened.
The side windows cannot be operated from the
rear when the override feature for the side win- dows is activated (
Ypage 65).
Opening and closing the hinged side
windows
The hinged side windows are operated electri-
cally from the from the driver's seat.
Side windows89
Opening and closing
Z
You can stop automatic operation by pressing/
pulling the switch again.
When opening and raising the roof, automatic
operation is only available if the sliding sunroof
is in the closed position.
The sun protection cover automatically opens
along with the sliding sunroof. You can open or
close the sun protection cover manually when
the sliding sunroof is raised or closed.
You can continue to operate the sliding sunroof
after switching off the engine or removing the
SmartKey from the ignition lock. This function isavailable for up to five minutes or until the driv-
er's or front-passenger door is opened.
Resetting
!If the sliding sunroof still cannot be opened
or closed fully after resetting, contact a quali- fied specialist workshop.
Reset the sliding sunroof if it does not move
smoothly.
XTurn the SmartKey to position 1or2 in the
ignition lock.
XRaise the sliding sunroof fully at the rear
(Ypage 93).
XKeep the 2switch pressed for another
second.
XMake sure that the sliding sunroof can be fully opened and closed again (Ypage 93).
XIf this is not the case, repeat the steps above.
Operating the panorama roof with
power tilt/sliding panel
Opening and closing
:To raise
;To open
=To close/lower
The panorama roof with power tilt/sliding panel
can only be opened when the roller sunblind is
open.
XTurn the SmartKey to position 1or2 in the
ignition lock.
XPress or pull the 2switch in the corre-
sponding direction.
If you press/pull the 2switch beyond the
pressure point, automatic operation is started in the corresponding direction. You can stop auto-
matic operation by pressing/pulling the switch
again.
The automatic raising feature is available only
when the panorama roof with power tilt/sliding
panel is closed.
Operating the roller sunblinds for the
panorama roof with power tilt/sliding
panel
Important safety notes
GWARNING
Parts of the body could become trapped
between the roller sunblind and frame or slid-
ing sunroof during automatic opening or clos-
ing. There is a risk of injury.
When opening or closing, make sure that no
body parts are in the sweep of the roller sun-
blind.
94Sliding sunroof
Opening and closing
Correct driver's seat position
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
Observe the following when adjusting steering
wheel :, seat belt ;and driver's seat =:
Ryou are as far away from the driver's air bag as
possible
Ryou are sitting in a normal upright position
Ryour thighs are slightly supported by the seat
cushion
Ryour legs are not entirely stretched and you
can depress the pedals properly
Rthe back of your head is supported at eye level
by the center of the head restraint
Ryou can hold the steering wheel with your
arms slightly bent
Ryou can move your legs freely
Ryou can see all the displays in the instrument
cluster clearly
Ryou should have a good overview of traffic
conditions
Rthe seat belt is pulled snugly against the body and is routed across the center of your shoul-
der and across your hips in the pelvic area
Further related subjects:
RElectrical seat adjustment (Ypage 98)
RAdjusting the steering wheel mechanically
(Ypage 108) or electrically (Ypage 109)
RFastening the seat belt correctly (Ypage 48).
RAdjusting the rear-view mirror and exterior
mirrors (Ypage 110).
RVehicles with memory function: storing the
seat, steering wheel, exterior mirror and
Head-up display settings with the memory
function (
Ypage 113)
Seats
Important safety notes
GWARNING
Children could become trapped if they adjust
the seats, particularly when unattended.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The seats can still be adjusted when there is no
SmartKey in the ignition lock.
GWARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat.
Observe the safety notes on "Air bags"
(
Ypage 49) and "Children in the Vehicle"
(Ypage 59).
Seats97
Seats, steering wheel and mirrors
Z