2018 MERCEDES-BENZ GLC COUPE towing

If a connection can be made, theCallConnec‐tedmessage appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 298).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
The system has not been able to initiate a Road- side Assistance call, if:
Rthe F indicator lamp for the roadside
assistance call button is flashing continu-
ously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call
Failedmessage appears on the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Info call button
XTo call: press Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button :
flashes while the connection is being made.
The Connecting Call
message appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
Features295
Stowage and features
Z

To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and sliding sunroof are
closed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position
u
Rthe 360° camera or the rear view camera is
deactivated
The vehicle may otherwise be damaged.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rwhen using an automatic car wash
Rwhen using a power washer
Make sure that the SmartKey is at least 3 m
away from the vehicle.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rwhen using an automatic car wash
Rwhen using a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
!Make sure that the automatic transmission
is in neutral position iwhen washing your
vehicle in a tow-through car wash. The vehicle
may otherwise be damaged.
ROperating with the SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door
when the engine is switched off or at very
low speeds. Otherwise, when in transmis-
sion position hork, the automatic
transmission will automatically switch to
park position jand block the wheels.
ROperating with the Start/Stop button: Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position
hork, the automatic transmis-
sion will automatically switch to park posi-
tion jand block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral i:
Operating with the SmartKey and Start/Stop
button:
XMake sure that the ignition is switched on.
XMake sure that the vehicle is stationary.
XDepress and hold the brake pedal.
Operating with the Start/Stop button only:
XEngage park position j.
XRelease the brake pedal.
XRemove the Start/Stop button from ignition
lock (Ypage 131).
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XDepress and hold the brake pedal.
Operating with the SmartKey and Start/Stop
button:
XShift to neutral i.
XRelease the brake pedal.
XRelease the electric parking brake, if neces-
sary.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wiper blades. This
will prevent smears and reduce wiping noises
caused by residue on the windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
Care309
Maintenance and care
Z

Towing eye
Towing eye:is located in the left-hand stow-
age well under the cargo compartment floor.
XTo remove: open the tailgate.
XOpen the cargo compartment floor
(Ypage 286).
XRemove towing eye :.
Vehicles with a TIREFIT kit
Removing the TIREFIT kit
The TIREFIT kit is located in the left-hand stow-
age compartment.
XTo remove: open the tailgate.
XOpen the cargo compartment floor
(Ypage 286).
XPush retaining clamps :on the cover down
so as to release them.
XFold up cover in the direction of arrow ;.
XRemove tire inflation compressor=and tire
sealant bottle ?.
XUse the TIREFIT kit (Ypage 319).
Vehicles with a tire-change tool kit
General notes
Apart from certain country-specific variations,
the vehicles are not equipped with a tire-change
tool kit.
Some tools for changing a wheel are specific to the vehicle. For more information on which tire
changing tools are required and approved to
perform a wheel change on your vehicle, consult
a qualified specialist workshop.
Necessary tire-changing tools can include, for
example:
RJack
RWheel chock
RLug wrench
RAlignment bolt
Removing the tire-change tool kit
Example
:Ratchet for jack
;Lug wrench
=Jack
?Alignment bolt
ASocket wrench for ratchet
BFolding wheel chock
The tire-change tool kit is located in the left-
hand stowage well, under the cargo compart-
ment floor.
XTo remove: open the tailgate.
XOpen the cargo compartment floor
(Ypage 286).
WherewillIfind ...?317
Breakdown assis tance

XLift up panelB.
XSlide coverAof positive terminal :in the direction of the arrow.
XConnect positive terminal :on your vehicle to positive terminal ;of donor battery Cusing the
jumper cable, Always begin with positive terminal :on your own vehicle first.
XStart the engine of the donor vehicle and run it at idling speed.
XConnect negative terminal =of donor battery Cto ground point ?of your vehicle using the
jumper cable. beginning with donor battery Cfirst.
XStart the engine.
XBefore disconnecting the jumper cables, let the engine run for several minutes.
XFirst, remove the jumper cables from ground point ?and negative terminal =, then from pos-
itive clamp :and positive terminal ;. Begin each time at the contacts on your own vehicle first.
XClose coverAof positive terminal :after removing jumper cables.
XFold panel Bshut.
XHave the battery checked at a qualified specialist workshop.
Jump-starting is not considered to be a normal operating condition.
iJumper cables and further information regarding jump-starting can be obtained at any qualified
specialist workshop.
Towing and tow-starting
Important safety notes
GWARNING
Functions relevant to safety are restricted or
no longer available if:
Rthe engine is not running.
Rthe brake system or the power steering is
malfunctioning.
Rthere is a malfunction in the voltage supply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
GWARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
GWARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the:
Rthe towing eye could detach itself
Rthe vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate (
Ypage 360).
!When Active Brake Assist, Distance Pilot
DISTRONIC or the HOLD function is activated,
the vehicle brakes automatically in certain
situations.
To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
!Make sure that the electric parking brake is
released. If the electric parking brake is faulty,
visit a qualified specialist workshop.
Towing and tow-starting327
Breakdown assistance
Z

!Only secure the tow rope or tow bar at the
towing eyes, or the trailer tow hitch, if availa-
ble. You could otherwise damage the vehicle.
!Do not use the trailer tow hitch for recovery
or towing. Do not use the towing eye for
recovery. this could damage the vehicle. If in
doubt, have the vehicle recovered using a
crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
!Shift the automatic transmission to position
i and do not open the driver's or front pas-
senger's door during towing. The automatic
transmission may otherwise shift to position
j, which could damage the transmission.
!Do not tow with sling-type equipment. This
could damage the vehicle.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position i when the vehicle is being towed. If the auto-
matic transmission cannot be shifted to position
i, have the vehicle transported on a trans-
porter or trailer.
The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position 2in
the ignition lock
Rcannot release the electric parking brake
Rcannot shift the automatic transmission to
position i
Disarm the automatic locking feature before the
vehicle is towed (
Ypage 84). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
GWARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover.
Mercedes-AMG vehicles
All other vehicles
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers :.
328Towing and tow-starting
Breakdown assistance

XRemove thetowin geye from th eretainer
(Ypage 317).
XMercedes-AM Gvehicles: useasuitable
object, e.g. ascrewdriver, to pry off cover :
on th efron tbumper from underneath. Tak e
th ecover from th eopening ,but do no t
remove it .
Press th emar kon cover :on th erear
bumper inward and remove .
XAll other vehicles:press themar kon
cover :inward and remove .
XScrew in thetowin geye clockwise as far as it
will go and tighten it .
Vehicles wit h atrailer to whitch do no thav e a
bracke tfor th escrew-in towin geye at th eback.
Connect th etowbar to th etrailer to whitch
(
Ypage 202).
Removing the towing eye
XUnscrew and remove th etowin geye.
XAttac hcover :to th ebumper and press until
it engages.
Towing a vehicle with both axles on
the ground
The automatic transmission automatically shifts
to position jwhen you open th edriver' sor
front-passenger door or when you remove th e
SmartKey from th eignition lock. It is essential to
observ eth efollowin gsteps to ensur ethat th e
automatic transmission remain sin position i
during towing.
XMak esur ethat th evehicl eis stationary.
XTurn th eSmartKey to position 2in th eigni-
tion lock.
XDepress and hold th ebrak epedal .
XShift th eautomatic transmission to position
i.
XLeav eth eSmartKey in position 2in th eigni-
tion lock.
XReleas eth ebrak epedal .
XReleas eth eelectric parking brake.
XSwitc hon th ehazard warning lamp s
(Ypage 110).
In order to signal achang eof direction when
towin gth evehicl ewit hth ehazard warning
lamp sswitched on ,use th ecombination switch
as usual. In this case, only th eindicator lamp sfor th
edirection of travel flash. Afte rresetting
th ecombination switch ,th ehazard warning
lamp start sflashin gagain .
Transporting the vehicle
Vehicles with ADS PLUS (Adaptive
Damping System PLUS)
GWARNIN G
The weaker damping force sof th evehicl eto
be transporte dcan caus eth evehicle/traile r
combination to swing.
As aresult ,when transporting vehicles wit h
Adaptive Dampin gSyste mPLUS, th evehicle/
trailer combination may start to skid. Conse-
quently, you could lose control of th evehicle.
There is aris kof acciden tand injury.
When transporting ,mak esur ethat:
Rth evehicl eis has been loade donto th e
transporte rcorrectl y
Rthevehicl eis secured at all four wheels wit h
suitable tensioning straps
Ryou do no texceed th emaximum permissi-
ble spee dof 35 mph (60 km/h)
!Afte rloading, th evehicl emus tbe secured at
all four wheels. Otherwise, th evehicl ecould
be damaged.
A minimum distanc eof 8in (20 cm) up and
4 in (10 cm )down mus tbe maintaine dto th e
transpor tplatform.
XSecur eall four wheels after loadin gth evehi-
cle .
General notes
Towing and tow-starting329
Breakdown assistance
Z

!When the vehicle is loaded for transport, the
front and rear axles must be stationary and on the same transportation vehicle. Positioning
over the connection point of the transport
vehicle is not permitted. The drive train may
otherwise be damaged.
!You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye or trailer tow hitch can be used
to pull the vehicle onto a trailer or transporter if
you wish to transport it.
XTurn the SmartKey to position 2in the igni-
tion lock.
XShift the automatic transmission to position
i.
As soon as the vehicle has been loaded:
XPrevent the vehicle from rolling away by
applying the electric parking brake.
XShift the automatic transmission to position
j.
XTurn the SmartKey to position gin the igni-
tion lock and remove it.
XSecure the vehicle.
Notes on 4MATIC vehicles
!
Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Vehicles with 4MATIC may either be towed away
with both axles on the ground or be loaded up
and transported.
If the vehicle's transmission, front, or rear axle is
damaged, have the vehicle transported on a
truck or trailer.
In the event of damage to the electrical sys-
tem: if the battery is defective, the automatic
transmission will be locked in position P. To shift
the automatic transmission to position N, you
must provide power to the vehicle's electrical
system in the same way as when jump-starting
(
Ypage 325).
Have the vehicle transported on a transporter or
trailer.
Tow-starting (emergency engine
starting)
!
Vehicles with automatic transmission must
not be tow-started. You could otherwise dam-
age the automatic transmission.
iYou can find information on "Jump-starting"
under (Ypage 325).
Fuses
Important safety notes
GWARNING
If you manipulate or bridge a faulty fuse or if
you replace it with a fuse with a higher amper- age, the electric cables could be overloaded.
This could result in a fire. There is a risk of an
accident and injury.
Always replace faulty fuses with the specified
new fuses having the correct amperage.
Blown fuses must be replaced with fuses of the
same rating, which you can recognize by the
color and value. The fuse ratings are listed in the
fuse allocation chart.
The fuse allocation chart is on the fuse box in the
cargo compartment (
Ypage 332).
If a newly inserted fuse also blows, have the
cause traced and rectified at a qualified special-
ist workshop, e.g. an authorized Mercedes-Benz Center.
!Only use fuses that have been approved for
Mercedes-Benz vehicles and which have the
correct fuse rating for the system concerned.
Otherwise, components or systems could be
damaged.
!Make sure that no moisture can enter the
fuse box when the cover is open.
!When closing the cover, make sure that it is
lying correctly on the fuse box. Moisture seep-
ing in or dirt could otherwise impair the oper-
ation of the fuses.
The fuses in your vehicle serve to close down
faulty circuits. If a fuse blows, all the compo-
nents on the circuit and their functions stop
operating.
330Fuses
Breakdown assistance

Gross rear axle weight rating when
towing a trailer
Missing values were not available at time of
going to print.
ModelPermissible axleload
GLC 300 4MATIC
Mercedes-AMG
GLC 43 4MATIC
Coupe2822 lbs (1280 kg)
Mercedes-AMG
GLC 63 4MATIC+
Coupe/GLC 63 S
4MATIC+ Coupe2932 lbs (1330 kg)
Ball position of the ball coupling
When the ball coupling is selected, the following
dimensions must not be exceeded:
:7.0 in
;0.625 in
=1.25 in
368Trailer tow hitch
Technical data