2018 MERCEDES-BENZ E CLASS maintenance

We lcome to th ew orld of Me rc ed es-Benz
Befor ey ou fi rs td ri ve off, re ad th is Operator's
Manual carefull ya nd fa miliarize yo urself wit h
yo ur ve hicle. Fo ry our ow ns af et ya nd al on ge r
ve hicle life, fo llo wt he instructions and wa rn ing
notices in th is Opera to r's Manual. Disregarding
th em ma yl ead to damag etot he ve hicle or per‐
sonal injur y.
Ve hicle damag er esulting from th ed isregar do f
th ei nstruction sisn ot co ve re dbyt he Mercedes-
Benz Limited Wa rr ant y.
The equipment or model designation of yo ur
ve hicle ma yv ar ya ccordin gt o:R
Model R
Order R
Na tional ve rs ionR
Av ailability
Mercedes-Ben zr eser ve st he ri ght to int ro duce
ch anges in th ef ollowing areas:R
Design R
Equipment R
Te ch nica lf eatures The equipment in yo ur ve hicle ma yt herefor ed if‐
fe rf ro mt hat shown in th ed escription sa nd illus‐
trations.
The fo llowing ar ei ntegral parts of th ev ehicle:R
Digital Operator's Manual R
Printed Operator's Manual R
Maintenance Booklet R
Equipment-dependent supplements
Ke ep th ese documents in th ev ehicle at all
times. If yo us ell th ev ehicle, alw ay sp ass all of
th ed ocuments on to th en ew ow ner.
Mercedes-Benz US A, LLC
Mercedes-Benz Canada, Inc.
AD aimle rC ompany
2135845407
2135845407

Service and ve hicl eo peration
Ve hicl eo peration outside th eU SA or Canada
When yo ua re abroad wit hy our ve hicle, obser ve
th ef ollowing points: R
Service points or re placemen tp arts ma yn ot
be av ailable immediatel y.R
Un leaded fuel ma yn ot be av ailable fo rv ehi‐
cles wit hac atalytic con ve rt er .L eaded fuel
ma yc ause damag etot he catalytic con ve rt er.R
The fuel ma yh ave an ex treme ly lo wo ctane
number .U nsui ta ble fuel can cause engine
damage.
Some Mercedes-Benz models ar ea va ilable in
Europe th ro ugh our European De liv er yP ro gr am.
Fo rm or ei nformation, please consult an au th or‐
ized Mercedes‑Benz service center ,orw ri te to
one of th ef ollowing address:
In th eU SA :
Mercedes-Benz US A, LLC
Europea nD eliver yD epartment
One Mercedes Drive
Montvale ,NJ0 76 45-0350 In Canada:
Mercedes-Benz Canada ,I nc.
Europea nD eliver yD epartment
98 Va nde rh oof Av enue
To ro nto, Ontario M4G 4C9
Maintenance
Yo ur cus to mer advisor confirms th es ervice in
th es ervice re port.
Ro adside Assistance
The Mercedes-Benz Ro adside Assis ta nce Pro‐
gram of fe rs te ch nica lh el pint he case of a
breakdown. Yo ur calls to th et oll-free Ro adside
Assis ta nce Hotline ar ea ns we re dbyo ur agents
24 hour sad ay ,3 65 da ys ay ear.
1-800-FOR-MERCedes (1-800-367-63 72 )( USA)
1-800-387-0 10 0( Canada)
Yo uc an fi nd fur th er information in th e
Mercedes-Ben zR oadside Assis ta nce Program
brochu re (USA) or th e" Ro adside Assis ta nce" section in th em aintenanc ea nd wa rr ant yi nfor‐
mation bookle t( Canada). Yo uw ill fi nd bo th in
th ev ehicle document wa llet.
Chang eofa dd re ss or ch ang eofo wnership
In th ee ve nt of ac hang eofa ddress, please send
us th e" Notification of address ch ange" in th e
Service and Guarantee bookle tors imply cal lt he
Mercedes-Ben zC us to mer Assis ta nce Center
(USA) on th eh ot line number
1-800- FO R- MERCedes (1-800-367-63 72 )o rC us‐
to mer Service (Canada )o n1 -800-387-0 10 0. We
can th en re ac hy ou in at imel yf ashion, if neces‐
sar y.
If yo us ell yo ur Mercedes, pleas el ea ve all litera‐
tur eint he ve hicle so th at it is av ailable to th e
next ow ner .Ify ou ha ve pur ch ased au sed ve hi‐
cle, please send us th e" Notice of Pur ch ase of
Used Car" in th eS ervice and Guarantee booklet
or simpl yc all th eM ercedes-Benz Cus to mer
Assis ta nce Center (USA) at th eh ot line number
1-800- FO R- MERCedes (1-800-367-63 72 )o rC us‐
to mer Service (Canada )a t1 -800-387-0 10 0.Gene ra ln ot es 21

Qualified specialis tw or ks hop
An authorized Mercedes-Benz Center is aq uali‐
fi ed specialis tw or ks hop. It has th en ecessary
specialis tk nowl edge, to ols and qu alification st o
cor re ctl yc ar ry out th ew or kr equired on yo ur
ve hicle. This particularly applies to wo rk re le va nt
to saf et y.
Alw ay sh ave th ef ollowing wo rk car ri ed out on
yo ur ve hicle at aq ualified spec ialis tw or ks hop:R
wo rk re le va nt to saf et yR
service and maintenance wo rkR
re pair wo rkR
modifications as we ll as ins ta llation sa nd
con ve rs ionsR
wo rk on electronic component parts
Mercedes‑Benz re commends an au th orized
Mercedes‑Benz Center.
Cor re ct use of th ev ehicle
If yo ur emo ve an yw arning st ic ke rs ,y ou or ot hers
could fa il to re cognize cer ta in dangers. Lea ve
wa rn ing st ic ke rs in position. When using th ev ehicle, obser ve th ef ollowing
information: R
th es af et yn ot es in th is manualR
te ch nica ld at af or th ev ehicleR
traf fi cr ules and re gulationsR
la ws and saf et ys ta ndards per ta inin gt o
mo to rv ehicles
Problems with yo ur ve hicle
If yo us hould ex perience ap ro blem wit hy our
ve hicle, particular ly one th at yo ub elie ve may
af fe ct its saf eo pe ra tion, we ur ge yo utoc ontact
an au th orized Mercedes-Benz service center
immediately to ha ve th ep ro blem diagnosed and
re ctified. If th ep ro blem is no tr esolved to yo ur
satisfaction ,p leas ed iscuss th ep ro blem again
wit ht he authorized Mercedes-Benz service cen‐
te ro r, if necessar y, contact us at one of th ef ol‐
lowing addresses.
In th eU SA :
Cus to mer Assis tan ce Center
Mercedes-Benz US A, LLC 3M ercedes Drive
Montvale ,NJ0 76 45-0350
In Canada:
Cu st omer Re lation sD epartment
Mercedes-Benz Canada, Inc.
98 Va nde rh oof Av enue
To ro nto, Ontario M4G 4C9
Re porting saf et yd efects
US Ao nl y:
The fo llowing te xt is published as re qu ired of
manufacturer su nder Ti tle 49, Code of U. S. Fe d‐
eral Re gulations, Pa rt 57 5p ursuant to th e
"National Tr af fi ca nd Mo to rV ehicle Saf et yA ct of
19 66".
If yo ub elie ve th at yo ur ve hicle has ad efect
whic hc ould cause ac ra sh or could cause injury
or death, yo us hould immediatel yi nfor mt he
Na tional Highw ay Tr af fi cS af et yA dmini st ra tion
(NHT SA )ina ddition to notifying Mercedes-Benz
US A, LLC. General no te s 25

Note sonp aint wo rk /matt fi nish paint work care
Obser ve th ef ollowing information:
Cleaning and car eA vo iding paintwor kd amage
Pa intwork R
Insect re mains: soak wit hi nsect re mo ve ra nd ri nse of ft he
treated areas af te rw ards.R
Bir dd ro ppings: soak wit hw ater an dr ins eo ff af te rw ards.R
Coolant, brak ef luid, tree re sins, oils, fuel and greases:
re mo ve by ge ntly ru bbing wit hac lo th soaked in petroleum
et her or lighter fl uid.R
Ta rs ta ins :u se ta rr emo ve r.R
Wa x: us es ilico ne re mo ve r. R
Do no ta ttac hs tic ke rs ,f ilms or similar. R
Re mo ve dir ti mmediatel y, wher ep ossible.
Mat tf inish R
Onl yu se car ep ro ducts appr ov ed by Mercedes-Benz. R
Do no tp olish th ev ehicle and light-allo yw heels.R
Onl yu se car wa shes th at cor re spond to th el ates te ngi‐
neering st andards. R
Do no tu se car wa sh programs wit haf ina lh ot wa xt re at ‐
ment. R
Do no tu se paint cleane rs ,b uf fi ng or polishing products,
gl oss preser ve rs ,e .g. wa x. R
Alw ay sh ave paintwor kr epair sc ar ri ed out at aq ualified
specialis tw or ks hop.328
Maintenance and care

Note sonc leaning and car eA vo iding ve hicl ed amage
Wi per blades
Fo ld out th ew iper blades and clean th em using ad am pc lo th .D on ot clean th ew iper blades to oo ft en.
Exterior lighting
Clean th el enses wit haw et spong ea nd mild cleaning agent,
e.g .c ar sha mp oo. Onl yu se cleaning agents or cleaning clo th st hat ar es uitable
fo rp la st ic lenses.
AIRPANEL
If th ev ehicle is ve ry dusty or th er ea re salt deposits in th e
AIR PA NEL mechanics, th ea djustmen tr ang eoft he shutter si n
th er adiator grille ma yber estricted.R
Switc hont he ignition, and th es hutter so pen automati‐
call ya ft er appr ox ima te ly 12 0s econds.R
Clean th eb earing point soft he shutter sw it hap owe r
wa sher. When using ap owe rw ashe r, maintain am inimum dis ta nce of
11 .8 in (30 cm).
Senso rs
Clean th es ensor sint he front and re ar bumper and in th e
ra diator grille wit has of tc lo th and car shampoo. When usin gap owe rw ashe r, maintain am inimum dis ta nce of
11 .8 in (30 cm).
Re ve rs ing camera
and 360° Camera R
Open th ec amer ac ov er wit ht he multimedia sys‐
te m( →
pag e1 88) .R
Use clea rw ater an das of tc lo th to clean th ec amer al ens. Do no tu se ap owe rw ashe r.
Ta ilpipes
Clean wit hc leaning agent sr ecommende dbyM ercedes-Benz,
particular ly in th ew inter and af te rw ashing th ev ehicle. Do no tu se acidic cleaning agents.330
Maintenance and care

Information on cleaning and car eA vo iding ve hicl ed amage
Clo th seat co ve rs
Clean wit had am pc lo th and 1% soap solution and allo wt o
dr y.
EAS Y- PA CK trunk
box Clea nw it had am pc lo th .D on ot use an ya lcohol-based th inners, ga soline or abrasive
cleaning agents. Maintenance and care 333

Ad justing (rea rp as senger compa rt ‐
ment) .................................................. .1 33
Gl ove bo x. ............................................ 13 3
Air ve nts
see Air ve nts
Ai r- re circulation mode ............................ 13 0
Airflow ...................................................... 12 7
AIRP ANEL (Care) ...................................... 329
Alarm
see Pa nic alarm
Alar ms ys te m
see AT A( an ti-thef ta la rm sy st em)
Alternativ er oute
see Ro ute
Amb ient lighting ...................................... 11 9
Android Au to ............................................ 284
Connecting am obil ep hone ................. 285
Ending ................................................. 285
No te .................................................... 284
Overvie w. ............................................ 284
Sound settings .................................... 285
Tr ans fe rr ed ve hicle dat a. .................... .2 86 Animals
Pe ts in th ev ehicle ................................. 56
Anti-loc kb ra king sy st em
see AB S( Anti-loc kB ra ke Sy st em)
Anti-skid ch ains
see Sno wc hains
Anti-thef ta la rm sy st em
see AT A( an ti-thef ta la rm sy st em)
Anti-thef tp ro te ction
Immobilizer ............................................ 81
Anti-thef tp ro te ction
see AT A( an ti-thef ta la rm sy st em)
Anticipator yo ccupant pr ot ection
see PRE- SA FE ®
(anticipator yo ccu‐
pant pr ot ection )
see PRE-SAFE ®
PLUS (anticipatory
occupant pr ot ection plus)
Apple CarPlay™ ....................................... 283
Connecting an iPhone ®
....................... 283
Ending ................................................ .2 84
No te s. ................................................. 283
Overvie w. ............................................ 283
Sound settings .................................... 284 Tr ans fe rr ed ve hicle dat a. .................... .2 86
Ashtr ay
Fr ont center console ........................... 10 6
Re ar passenger compartment ............ .1 07
Assistance gr aphic
Menu (on-boa rd compu te r) .................. 208
Assistanc es ys te ms
see Drivin gs af et ys yst em
ASS YS TP LU S ............................................ 31 9
Displ ay ing th es ervice due dat e. .......... 31 9
Fu nction/no te s. ................................... 31 9
Non-operational times wit ht he bat‐
te ry disconnec te d. .............................. 32 0
Re gular maintenance wo rk .................. 31 9
Special service re qu irements .............. .3 19
ATA (anti-thef ta la rm sy st em) .................. .8 1
Deactivating th ea lar m. ......................... 82
Fu nctio n. ................................................ 81
AT TENTION ASSI ST .......................... 19 3, 19 5
Fu nctio n. ............................................. 19 3
Setting ................................................. 19 5
Sy st em limitations .............................. .1 93460
Index

Loads
Securing ................................................ 97
Locator lighting
Ac tivating/deactivating ...................... .1 18
Locking/unlocking
KEYLESS-GO .......................................... 62
Un lockin ga nd opening door sf ro m
th ei nside ............................................. .6 2
Lo wb eam
Swit ch ing on/of f. ................................ .1 14
Lu bricant additives
see Ad ditives
Lu ggage
Lu ggag en et ......................................... 10 3
Secu ri ng ................................................ 97
Lu mbar support
se eL umbar su ppor t( 4-w ay )
Lu mbar suppor t( 4- wa y) ........................... 88
M
Maintenance
Menu (on-boar dc ompu te r) .................. 207
Ve hicle ................................................... 21 Maintenance
see ASS YS TP LU S
Making ac all via th eo ve rh ead con‐
trol panel
Mercedes-Benz mbrace ®
(USA) .......... .2 86
Malfunction
Re st ra int sy st em ................................... 32
Map .......................................... 265, 267, 268
Av oiding an area ................................. .2 70
Av oiding an area (o ve rv iew) ................ .2 70
Changing an area ................................ 27 0
Del et ing an area .................................. 27 1
Displ ay ing th ec ompass ....................... 27 2
Displ ay ing th em ap ve rs ion ................ .2 70
Displ ay ing th en ex ti ntersecting
st re et ................................................... 27 0
Displ ay ing th es atellit em ap ................. 27 2
Displ ay ing th et ra ff ic ma p. .................. 265
Displaying we ather information .......... .2 72
Map dat a. ............................................ 27 1
Moving ................................................ 268
Overvie w. ............................................ 267
Selecting POI symbols ........................ .2 69
Selecting te xt information ................... 269
Selecting th em ap orientation ............ .2 69 Setting th em ap scale ...... ..... ............... 268
Se tting th em ap scale automatically ... .2 72
Switching highw ay information
on/of f. ................................................ 26 9
Upd ating .............................................. 27 1
Map and compass
Overvie w. ............................................ 267
Massag ep ro gr am
Selecting th ef ro nt seats ........................ 91
Massag ep ro gr ams
Overvie w. ............................................... 91
Massag es et tings
Re settin g. .............................................. 91
Matt fi nish (cleaning instructions) ........ 328
Maximum load ra ting .............................. 368
Maximum permissibl el oa d
Calculatio ne xamp le ............................ 363
De te rm inin g. ...................................... .3 62
Maximu mt ir ep re ssure .......................... 368
Mechanical ke y
Inserting/removing ............................... 59
Locking ad oor ....................................... 65
Unlocking ad oor ................................... 6547 6
Index