2018 MERCEDES-BENZ A-CLASS HATCHBACK Owners Manual

Display messages
Possible causes/consequences and M
MSolutions
 Change key batteries *T
hekey bat tery is dischar ged. #
Replace the battery (→ page67).
Â
Place the key in the
marked space See Owner's
Manual *T
hekey de tection function is malfunctioning. #
Change the location of theke y in theve hicle. #
Start theve hicle with theke y in the slot (→ page154).
,
Replace key See Owner's
Manual *
Ve hicles with a digital vehicle key:only a few or no authorisations remain forst arting the engine. #
Make sure that the internet connection is not limited bycer tain mobile phone settings. #
Open the Mercedes me connect http://www.mercedes.me and call up the digital vehicle key service. #
Deactivate the service firs t and then activate it again. #
Ifth e display message still appears, con tact the Mercedes-Benz Cus tomer Assis tance Center (C AC).
Ve hicles with a digital vehicle keyst icke r:on lyafe w or no authorisations remain forst arting the engine. #
Order a new digital vehicle keyst icke r from a Mercedes-Benz Service Centre or at http://www.mercedes-
benz.com/connect. 534
Display messa ges and warning/indicator lamps

Ve
hicle Display messages
Possible causes/consequences and M
MSolutions
Transmission Malfunction
Stop *
The transmission is malfunctioning. The transmission shifts toposition iautomaticall y. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions. #
Switch the transmission toposition j. #
Consult a qualified specialist workshop.
ï Trailer coupling extending… *E
xtending or retracting the ball nec k.
Do not attem pttospeed up, slow down or initiate there tracting or extending process using your hand, foot or other
aids. During there tracting or extending process, do not couple a traile r.
When the ball neck has reached an operational position, the display message disappears.
Teaching in transmission
Operate selector lever
Brake for XX seconds Risk
of vehicle rolling *T
he transmission is being taught in. There is a risk of theve hicle rolling away. #
Dep ress and hold the brake pedal until thete ach-in procedure has been comple ted.
The elect ric pa rking brake is applied automatically during thete ach-in procedure. #
Swit chthe ignition on. #
Select transmission position j,kori.
Auxiliary battery malfunc-
tion *T
he auxiliary batteryforth e transmission is no longer being charge d. #
Consult a qualified specialist workshop. #
Untilthen, manually set the transmission toposition jbefore you swit choff the engine. #
Before leaving theve hicle, apply the electric parking brake. Display messages and
warning/indicator lamps 535

Display messages
Possible causes/consequences and M
MSolutions
Clutch overheated Avoid
pulling away for XX:XX mins *T
he clutch is under considerable load and is overheating.
Av oid frequent pulling away and driving at walking pace over longer dis tances. #
Stop theve hicle, paying attention toroad and traf fic conditions, and le avethe engine running.
The clutch is cooled more quickly when the engine is running.
or #
If possible, continue driving at a steady speed and remo veyour foot from the clutch pedal. Do not ride the
clutch.
The clutch is cooled while theve hicle is in motion.
When the clutch has cooled down, the display message will disappear.
ï
Operation only possible in
transmission position P *
Yo u ha veattem ptedto displace the ball neck and the transmission is in position k,iorh. #
Depress the brake pedal. #
Shift the transmission toposition j.
ï Operation only possible in
transmission position N *
Ve hicles with manual transmission: you attem ptedto swivel the ball neck and the transmission is not in neutral
i. #
Shift the transmission toneutral i. 536
Display messa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
d Vehicle is operational
Switch off the ignition
before exiting *Y
ou are leaving theve hicle when it is in a ready-to-drive state. #
When leaving theve hicle, switch off the ignition, secure theve hicle against rolling away and take theke y with
yo u. #
Ifyo u do not lea vetheve hicle, switch off the electrical consumers, e.g. the seat heater. Otherwise, the12 ‑V
battery may discharge and it will then be possible tostart theve hicle only using a donor battery (s tarting assis‐
ta nce).
Trans. oil overheated Drive
on with care *T
he transmission is overheating. When the display message is active, starting up and driving characteristics may be
te mp orarily impaired. #
Drive at low speeds. #
Avoid sporty driving. #
Before starting up on uphill gradients, let the transmission cool down until the display message disappears.
Teaching in transmission
complete *T
he transmission's teach-in process is comple te. All transmission positions can be engaged again.
Apply brake to select R *
You ha vetried toswitch totransmission position k. #
Dep ress the brake pedal. #
Shift the transmission toposition k.
Transmission Malfunction
Visit workshop *T
he transmission is malfunctioning.
Consult a qualified specialist workshop.
* Yo u ha veattem ptedto shift the transmission out of position jori into ano ther transmission position. Display messages and
warning/indicator lamps 537

Display messages
Possible causes/consequences and M
MSolutions
To shift out of P or N,
depress brake and start
engine #
Depress the brake pedal. #
Start the engine.
Apply brake to deselect
Park (P) position *
Yo u ha veattem ptedto shift the transmission out of position jand into ano ther transmission position. #
Depress the brake pedal.
Without changing gear,
consult workshop *T
he transmission is malfunctioning. The transmission position can no longer be shif ted. #
When the transmission is in position h, consult aqualified specialist workshop and do not change the trans‐
mission position. #
For all other transmission positions, park theve hicle safely. #
Consult a qualified specialist workshop.
Parking lock malfunct.
Apply parking brake *T
he transmission is malfunctioning. The parking lock cannot be engaged. #
Park theve hicle safely. #
Use the electric parking brake tosecure theve hicle against rolling away.
Reversing not poss. Con-
sult workshop *T
he transmission is malfunctioning. Reversege ar can no lon ger be engaged. #
Consult a qualified specialist workshop.
Depress clutch fully to
start engine *Y
ou ha veattem ptedto start the engine without depressing the clutch pedal. #
Depress the clutch pedal and then start the engine.
The engine has stalled while theve hicle was pulling away, e.g. because the clutch pedal wasre leased tooqu ickl y. 538
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Depress the clutch pedal again.
The engine starts automaticall y. #
Slowly release the clutch pedal topull away.
N permanently active Risk
of vehicle rolling *
While theve hicle is rolling or while you are driving, the transmission has been shif tedto position i. #
Depress the brake pedal tostop and, when theve hicle is stationar y,shift the transmission toposition j. #
Tocontinue your journe y,shift the transmission toposition hork.
Risk of vehicle rolling away
Apply parking brake See
Owner's Manual *T
he transmission position cannot be identified securel y. #
Use the electric parking brake tosecure theve hicle against rolling away.
ï
Check trailer hitch lock
(white displ aymessa ge) *T
he trailer tow hit chis not operational when you are driving with a trailer. #
Stop theve hicle immediately, paying attention toroad and traf fic conditions, and switch off the engine. #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedure (→ page242). #
Ifth e ball neck is extended, press and hold the button on theta ilgate until the ball neck engages beneath the
bumper. #
When the display message disappears, couple up the trailer and drive on. &
WARNING Risk of an accident if the ball neck is not loc ked
If th e ball neck is not in the loc ked position, the trailer may come loose. Display messages and
warning/indicator lamps 539

Display messages
Possible causes/consequences and M
MSolutions #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedure and do not re-couple the trailer until the display message disappears. If
th e display message does not disappear, the trailer tow hit chis defective and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
The trailer tow hit chis not operational when theve hicle is at a standstill. #
Uncouple the coupled trailer and secure it against rolling away. #
Initiate a new swivelling procedure (→ page242). #
Ifth e ball neck is retracted: press and hold the button on theta ilgate until the ball neck engages vertically in
th e loc ked position and then engages beneath the bumper. #
Ifth e ball neck is extended: press and hold the button on theta ilgate until the ball neck engages beneath the
bumper.
If th e display message does not disappear, the trailer tow hit chis defective and the ball coupling is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop. 540
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
Only select Park (P) when
vehicle is stationary *
The transmission can only be shif tedto position jwhen theve hicle is stationar y.
Risk of vehicle rolling
Driver door open and trans-
mission not in P *
The driver's door is not fully closed and the transmission is in position k,iorh. #
Shift the transmission toposition jwhen you park theve hicle.
Transmission Malfunction *T
he transmission is malfunctioning. The cause could be an overheated clutch or bloc kedge ars. #
Let the transmission cool down. #
Ifth e display message still appears following a restart, consult a qualified specialist workshop.
Ð
Steering malfunction See
Owner's Manual *T
he electric steering lock is malfunctioning. The steering may be loc kedby the electric steering loc k. &
WARNING Risk of accident if steering capability is impaired
If th esteering does not function as intended, theve hicle's operating saf ety is jeopardised. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Consult a qualified specialist workshop. #
Stop theve hicle as soon as possible, paying attention toroad and traf fic conditions. Do not continue driving. #
Consult a qualified specialist workshop. Display messages and
warning/indicator lamps 541