
Disputes submitted to the BBB AUTO LINEprogram are usually decided within forty daysafter you file your claim with the BBB. Youare not bound by the decision, and mayreject the decision and proceed to courtwhere all findings of the BBB Auto Linedispute, and decision, are admissible in thecourt action. Should you choose to acceptthe BBB AUTO LINE decision, Ford is thenbound by the decision, and must comply withthe decision within 30 days of receipt of youracceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application. Youwill be asked for your name and address,general information about your new vehicle,information about your warranty concerns,and any steps you have already taken to tryto resolve them. A Customer Claim Form willbe mailed that will need to be completed,signed and returned to the BBB along withproof of ownership. Upon receipt, the BBBwill review the claim for eligibility under theProgram Summary Guidelines.
You can get more information by callingBBB AUTO LINE at 1-800-955-5100, orwriting to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Center at1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases where youcontinue to feel that the efforts by Ford ofCanada and the authorized dealer to resolvea factory-related vehicle service concernhave been unsatisfactory, Ford of Canadaparticipates in an impartial third partymediation/arbitration program administeredby the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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Customer Assistance

4. Replace the coolant reservoir cap, turnit clockwise until you feel a strongresistance.
5. Check the coolant level in the coolantreservoir the next few times you driveyour vehicle. If necessary, add enoughprediluted engine coolant to bring thecoolant level to the correct level.
If you have to add more than 1.1 qt (1 L) ofengine coolant per month, have your vehiclechecked as soon as possible. Operating anengine with a low level of coolant can resultin engine overheating and possible enginedamage.
Note:If your vehicle has orange coolant,during normal vehicle operation, the coolantmay change color from orange to pink orlight red. As long as the coolant is clear anduncontaminated, this color change does notindicate the coolant has degraded nor doesit require the coolant to be drained, thesystem to be flushed, or the coolant to bereplaced.
In case of emergency, you can add a largeamount of water without engine coolant inorder to reach a vehicle service location. Inthis instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system.
3. Refill with engine coolant as soon aspossible.
Water alone, without engine coolant, cancause engine damage from corrosion,overheating or freezing.
Do not use the following as a coolantsubstitute:
•Alcohol.
•Methanol.
•Brine.
•Any coolant mixed with alcohol ormethanol antifreeze.
Alcohol and other liquids can cause enginedamage from overheating or freezing.
Do not add extra inhibitors or additives tothe coolant. These can be harmful andcompromise the corrosion protection of thecoolant.
Recycled Coolant
We do not recommend the use of recycledcoolant as an approved recycling process isnot yet available.
Dispose of used engine coolant in anappropriate manner. Follow yourcommunity's regulations and standards forrecycling and disposing of automotive fluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase thecoolant concentration above 50%.
•A coolant concentration of 60% providesimproved freeze point protection. Coolant concentrations above 60%decrease the overheat protectioncharacteristics of the coolant and maycause engine damage.
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Maintenance

GENERAL INFORMATION
Use only approved wheel and tire sizes,using other sizes could damage your vehicle.If you change the diameter of the tires fromthat fitted at the factory, the speedometermay not display the correct speed. If youintend to change the size of the wheels fromthat fitted by the manufacturer, you cancheck the suitability with an authorizeddealer.
Additional information related to thefunctionality and maintenance of your tirescan be found later in this chapter. See TireCare (page 394).
You can find the recommended tire inflationpressures can on the Tire Label, which is onthe B-pillar or the edge of the driver door.You can also find this information on theSafety Compliance Certification Label, affixedto either the door hinge pillar, door-latchpost, or the door edge that meets the doorlatch post; next to the driver seating position.
We strongly recommend maintaining thesetire pressures at all times. Failure to followthe tire pressure recommendations cancause uneven treadwear patterns, reducedfuel economy, and adversely affect the wayyour vehicle handles.
Note:Check and set the tire pressure at theambient temperature in which you areintending to drive your vehicle and when thetires are cold.
Note:Check your tire pressures at least onceper month.
If your vehicle has a spare tire, set thepressure to the highest value given for yourvehicle and tire size combination.
Notice to utility vehicle and truckowners
WARNING: Utility vehicles have asignificantly higher rollover rate than othertypes of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly more likelyto die than a person wearing a seatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheel drivevehicle may accelerate better than atwo-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always drive ata safe speed.
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Wheels and Tires

Information on P Type Tires
P215/65R15 95H is an example of a tiresize, load index and speed rating. Thedefinitions of these items are listedbelow. (Note that the tire size, load indexand speed rating for your vehicle maybe different from this example.)
A. P: Indicates a tire, designated by theTire and Rim Association, that may beused for service on cars, sport utilityvehicles, minivans and light trucks. Note:If your tire size does not begin with aletter this may mean it is designated byeither the European Tire and RimTechnical Organization or the Japan TireManufacturing Association.
B. 215: Indicates the nominal width ofthe tire in millimeters from sidewall edgeto sidewall edge. In general, the largerthe number, the wider the tire.
C. 65: Indicates the aspect ratio whichgives the tire's ratio of height to width.
D. R: Indicates a radial type tire.
E. 15: Indicates the wheel or rim
diameter in inches. If you change yourwheel size, you will have to purchasenew tires to match the new wheeldiameter.
F. 95: Indicates the tire's load index. Itis an index that relates to how muchweight a tire can carry. You may find thisinformation in your owner’s manual. Ifnot, contact a local tire dealer.
Note:You may not find this informationon all tires because it is not required byfederal law.
G. H: Indicates the tire's speed rating.The speed rating denotes the speed atwhich a tire is designed to be driven forextended periods of time under astandard condition of load and inflationpressure. The tires on your vehicle mayoperate at different conditions for loadand inflation pressure. These speedratings may need to be adjusted for thedifference in conditions. The ratings
range from 81 mph (130 km/h) to186 mph (299 km/h). These ratings arelisted in the following chart.
Note:You may not find this informationon all tires because it is not required byfederal law.
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Wheels and TiresH
I
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KL
M
A
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E142543

Display Settings
Select to change display brightness.Brightness
Select to display the language in English, French or Spanish.Language
Select to display the outside temperature in Fahrenheit or Celsius.Temp. Setting
SATELLITE RADIO (IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts avariety of music, news, sports, weather, trafficand entertainment satellite radio channels.For more information and a complete list ofSiriusXM satellite radio channels, visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or call SiriusXMat 1-888-539-7474.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
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Audio System

Satellite Radio Reception Factors
Potential satellite radio reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage andother material as far away from the antenna as possible.Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage andthunderstorms can interfere with your reception.Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one andthe audio system may mute.Station overload
Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.Satellite radio signal interfer-ence
SiriusXM Satellite Radio Service
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Ford Motor Company shall not beresponsible for any such programmingchanges.
SiriusXM satellite radio is asubscription-based satellite radio service thatbroadcasts a variety of music, sports, news,weather, traffic and entertainmentprogramming. Your factory-installed SiriusXMsatellite radio system includes hardware anda limited subscription term, which begins onthe date of sale or lease of your vehicle. Seean authorized dealer for availability.
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Audio SystemE208625

GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Getting to Know Your System
The SYNC 3 system allows you to interactwith a variety of features using thetouchscreen and voice commands. Byintegrating with your Bluetooth-enabledphone, the touchscreen provides easyinteraction with audio, multimedia, climatecontrol, navigation, and your phone's SYNC3 compatible apps.
Using the Touchscreen
To operate the touchscreen, you can simplytouch the item or option that you want toselect. The button changes color when youselect it.
The SYNC 3 layout allows you to quicklyselect the feature you wish to use.
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SYNC™ 3

the download continues where it left off atthe next Wi-Fi connected opportunity. Uponactivation of an update, a banner displayson the touchscreen indicating the systemupdate. Select the icon to see more detail.This icon displays for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General
In this menu selection, youcan change the selection forautomatic updates to OFF.
AutomaticSystemUpdates
Support
The SYNC support team is available to helpyou with any questions you are not able toanswer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-521-4140.
Canada: 1-800-387-9333.
Times are subject to change due to holidays.
Privacy Information
When you connect a cellular phone to SYNC3, the system creates a profile within yourvehicle that links to that cellular phone. Thisprofile helps in offering you more cellularfeatures and operating more efficiently.Among other things, this profile may containdata about your cellular phone book, textmessages (read and unread), and call history,including history of calls when your cellphone was not connected to the system. Inaddition, if you connect a media device, thesystem creates and retains an index ofsupported media content. The system alsorecords a short diagnostic log ofapproximately 10 minutes of all recent systemactivity. The log profile and other system datamay be used to improve the system and helpdiagnose any problems that may occur.
The cellular profile, media device index, anddiagnostic log remain in your vehicle unlessyou delete them and are generally accessibleonly in your vehicle when the cellular phoneor media player is connected.
If you no longer plan to use the system oryour vehicle, we recommend you perform aMaster Reset to erase all stored information.You can find more information about theMaster Reset in General Settings. SeeSettings (page 510). System data cannot beaccessed without special equipment andaccess to your vehicle's SYNC 3 module. TheLincoln Motor Company does not access thesystem data for any purpose other than asdescribed absent consent, a court order, orwhere required by law enforcement, othergovernment authorities, or other third partiesacting with lawful authority. Other partiesmay seek to access the informationindependently of The Lincoln MotorCompany.
HOME SCREEN
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SYNC™ 3