2018 LINCOLN NAVIGATOR ECU

Maximum Tongue WeightMaximum Trailer WeightMode
600 lb (272 kg)6,000 lb (2,722 kg)Weight carrying
900 lb (408 kg)9,000 lb (4,082 kg)Weight distributing
Note:These are hitch ratings only. Actualvehicle ratings are dependent on engine,transmission and axle combinations.
Weight-distributing Hitch
WARNING: Do not adjust the springbars so that your vehicle's rear bumper ishigher than before attaching the trailer.Doing so will defeat the function of theweight-distributing hitch, which may causeunpredictable handling, and could resultin serious personal injury.
When hooking-up a trailer using aweight-distributing hitch, always use thefollowing procedure:
1. Park the loaded vehicle, without thetrailer, on a level surface.
2. Measure the height to the top of yourvehicle's front wheel opening on thefender. This is H1.
3. Attach the loaded trailer to your vehiclewithout the weight-distributing barsconnected.
4. Measure the height to the top of yourvehicle's front wheel opening on thefender a second time. This is H2.
5. Install and adjust the tension in theweight-distributing bars so that the heightof your vehicle's front wheel opening onthe fender is approximately half the waydown from H2, toward H1.
6. Check that the trailer is level or slightlynose down toward your vehicle. If not,adjust the ball height accordingly andrepeat Steps 2-6.
When the trailer is level or slightly nose downtoward the vehicle:
•Lock the bar tension adjuster in place.
•Check that the trailer tongue securelyattaches and locks onto the hitch.
•Install safety chains, lighting and trailerbrake controls as required by law or thetrailer manufacturer.
Safety Chains
Note:Do not attach safety chains to thebumper. Always connect the safety chainsto the frame or hook retainers of your trailerhitch.
Install trailer safety chains to the trailer hitchas recommended by the manufacturer. Crossthe chains under the trailer tongue and allowenough slack for turning tight corners. Donot allow the chains to drag on the ground.
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Towing

Four-wheel Drive Vehicles Without 4x4LOW
If your vehicle does not have 4x4 Low, youcannot tow your vehicle with any wheels onthe ground or vehicle damage may occur.You must tow your vehicle with all fourwheels off the ground, for example whenusing a car-hauling trailer.
Four-wheel Drive Vehicles With 4x4 LOW
You can only tow a vehicle with 4X4 LOWwith all wheels on the ground by placing thetransfer case in its neutral position andengaging the four wheel down towingfeature. Perform the steps outlined in thefollowing section after positioning yourvehicle behind the tow vehicle and properlysecuring them together.
Four-wheel-down Towing
Note:If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe to towwith all wheels on the ground.
Note:If you do not see the message in theinformation display, you must perform theprocedure again from the beginning.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
1. Start your vehicle.
2. Confirm that your vehicle is in NORMALmode. See Drive Mode Control (page285).
3. Place your vehicle in stay in neutralmode. See Automatic Transmission(page 210).
4. Switch your vehicle off by pressing theengine START/STOP button once. ATransmission Not in Park messageappears in the information display.
5.Place your vehicle in accessory mode bypressing the start button once withoutpressing the brake pedal.
6. Press and hold the brake pedal.
7. Enable neutral tow through theinformation display by selecting Settingsfrom the menu. See General Information(page 119).
8. Then select Advanced Settings.
9. Then select Vehicle.
10. Then select Neutral Tow.
11. Press and hold the OK button until theinformation display states Neutral TowEnabled Leave Transmission inNeutral.
Note:If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe to towwith all wheels on the ground.
Note:If you do not see the message in theinformation display, you must perform theprocedure again from the beginning.
Note:You may hear an audible noise as thetransfer case shifts into neutral, this isnormal.
12. Leave the transmission in neutral (N)and switch the ignition off by pressingthe engine START/STOP button oncewithout pressing the brake pedal. Youdo not need to leave your keys in thevehicle. You can lock and unlock yourvehicle as you normally do.
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Towing

WARNING: Do not disconnect thebattery during recreational towing. Itprevents the transfer case from shiftingproperly and may cause the vehicle to roll,even if the transmission is in park (P).
WARNING: Shifting the transfer caseto its neutral position for recreationaltowing may cause the vehicle to roll, evenif the transmission is in park (P). It mayinjure the driver and others. Make sure youpress the foot brake and the vehicle is ina secure, safe position when you shift toneutral (N).
Note:Failing to put the transfer case in itsneutral position can damage vehiclecomponents.
Note:You can check four-wheel-downtowing status at any time by opening thedriver's door or turning the ignition to theaccessory or on position. A messageappears in the information display confirmingyour vehicle is in neutral tow.
To exit four-wheel-down towing and returnthe transfer case to its 2H position:
1. With your vehicle still properly securedto the tow vehicle, press the brake pedaland start the engine.
2. Switch your vehicle off by pressing theengine START/STOP button once.
3.Place your vehicle in accessory mode bypressing the start button once withoutpressing the brake pedal.
4. Press the brake pedal.
5.Place the transmission back into park (P).
6. Release the brake pedal.
Note:If completed successfully, theinformation display shows 2H and NeutralTow Disabled.
Note:If the indicator light and message donot display, you must perform the procedureagain from the beginning.
Note:You may hear an audible noise as thetransfer case shifts out of its neutral position,this is normal.
Note:If Shift Delayed Pull Forward displaysin the instrument cluster, transfer case geartooth blockage is present. See theinstructions following this section.
7.Apply the parking brake, then disconnectyour vehicle from the tow vehicle.
8. Release the parking brake, start theengine, and shift the transmission intodrive (D) to make sure the transfer caseis out of the neutral tow position.
9.If the transfer case does not successfullyshift out of neutral (N), set the parkingbrake until you can have your vehicleserviced.
Resolving the Shift Delayed Pull Forwardor To Exit 4x4 LOW Shift to N Message
If the instrument cluster displays thesemessages, perform the following:
1. Press and hold the brake pedal.
2.Put the transmission into neutral (N), thenstart the engine.
3. With the engine running, shift thetransmission into drive (D) and let thevehicle roll forward, up to 3 ft (1 m). Youmay hear an audible noise as the transfercase shifts out of its neutral position. Thisis normal.
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Towing

WARNING: Secure the floor mat toboth retention devices so that it cannot slipout of position and interfere with thepedals. Failure to follow this instructioncould result in the loss of control of yourvehicle, personal injury or death.
WARNING: Do not place additionalfloor mats or any other covering on top ofthe original floor mats. This could result inthe floor mat interfering with the operationof the pedals. Failure to follow thisinstruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
WARNING: Always make sure thatobjects cannot fall into the driver foot wellwhile your vehicle is moving. Objects thatare loose can become trapped under thepedals causing a loss of vehicle control.
To install the floor mats, position the floormat eyelet over the retention post and pressdown to lock in position.
To remove the floor mat, reverse theinstallation procedure.
Note:Regularly check the floor mats to makesure they are secure.
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Driving HintsE142666

We recommend towing a rear-wheel drivevehicle with the front wheels on a tow dollywhen towing your vehicle from the rear usingwheel lift equipment. This prevents damageto the front fascia.
TOWING POINTS
WARNING: Using recovery hooks isdangerous and should only be done by aperson familiar with proper vehiclerecovery safety practices. Improper use ofrecovery hooks may cause hook failure orseparation from the vehicle and couldresult in serious injury or death.
WARNING: Always slowly removethe slack from the recovery strap prior topulling. Failure to do so can introducesignificantly higher loads which can causethe recovery hooks to break off, or therecovery strap to fail which can causeserious injury or death.
WARNING: Never link two strapstogether with a clevis pin. These heavymetal objects could become projectiles ifthe strap breaks and can cause seriousinjury or death.
Your vehicle comes equipped withframe-mounted front recovery hooks. Thesehooks should never have a load applied tothem greater than the gross vehicle weightrating of your vehicle.
Before using recovery hooks:
•Make sure all attaching points are secureand capable of withstanding the appliedload.
•Never use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two to threetimes the gross vehicle weight of thestuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpet drapedover the recovery strap to help absorbthe energy in the event the strap breaks.
•Make sure the stuck vehicle is not loadedheavier than its gross vehicle weightrating specified on the certification label.
•Always align the tow vehicle and stuckvehicle in a straight line (within 10degrees).
•Keep bystanders to the sides of thevehicle, at a distance of at least twice thelength of the recovery strap. This helpsavoid injury from the hazard of a recoveryhook or strap breaking, or a vehiclelurching into their path.
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Roadside Emergencies

vehicle and reimburse the buyer in anamount equal to the actual price paid orpayable by the consumer (less a reasonableallowance for consumer use). The consumerhas the right to choose whether to receivea refund or replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has had areasonable number of attempts to conformthe vehicle to its applicable expresswarranties if, within the first 18 months ofownership of a new vehicle or the first18,000 mi (29,000 km), whichever occursfirst:
1. Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2. Four or more repair attempts are madeon the same nonconformity (a defect orcondition that substantially impairs theuse, value or safety of the vehicle) OR
3.The vehicle is out of service for repair ofnonconformities for a total of more than30 calendar days (not necessarily all atone time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of the needfor the repair of the nonconformity at thefollowing address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferred byCalifornia Civil Code Section 1793.22(b). Youare also required to use BBB AUTO LINEbefore exercising rights or seeking remediescreated by the Federal Magnuson-MossWarranty Act, 15 U.S.C. sec. 2301 et seq. Ifyou choose to seek redress by pursuingrights and remedies not created by CaliforniaCivil Code Section 1793.22(b) or theMagnuson-Moss Warranty Act, resort to BBBAUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM (U.S.
ONLY)
Your satisfaction is important to Ford MotorCompany and to your dealer. If a warrantyconcern has not been resolved using thethree-step procedure outlined earlier in thischapter in the Getting the Services you needsection, you may be eligible to participate inthe BBB AUTO LINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration. Duringmediation, a representative of the BBB willcontact both you and Ford Motor Companyto explore options for settlement of the claim.If an agreement is not reached duringmediation or you do not want to participatein mediation, and if your claim is eligible, youmay participate in the arbitration process. Anarbitration hearing will be scheduled so thatyou can present your case in an informalsetting before an impartial person. Thearbitrator will consider the testimonyprovided and make a decision after thehearing.
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Customer Assistance

E-mailFaxPhoneCustomer Relationship Center
[email protected]/AN/AAsia Pacific
[email protected]+1 313 594 4857Caribbean and Central America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441066
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cell phone usersin Saudi800850078
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S. Virgin Islands
[email protected]/A+1-313-594-4857Sub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
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Customer Assistance

If you buy your vehicle in North America andthen relocate to any of the above locations,register your vehicle identification number(VIN) and new address with Ford GlobalTrade Services by emailing,[email protected].
If you are in another foreign country, contactthe nearest authorized dealer. In the eventyour inquiry is unresolved, communicate yourconcern with the dealership’s Sales Manager,Service Manager or Customer RelationsManager. If you require additional assistanceor clarification, please contact the respectiveCustomer Relationship Center as previouslylisted.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached bytheir website:
www.helminc.com
(Items in this catalog may be purchased bycredit card, check or money order.)
Obtaining a French Owner’s Manual
French Owner’s Manual can be obtainedfrom your authorized dealer or by contactingHelm, Incorporated using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has adefect which could cause a crash orcould cause injury or death, you shouldimmediately inform the NationalHighway Traffic Safety Administration(NHTSA) in addition to notifying FordMotor Company.
If NHTSA receives similar complaints, itmay open an investigation, and if it findsthat a safety defect exists in a group ofvehicles, it may order a recall and
remedy campaign. However, NHTSAcannot become involved in individualproblems between you, your dealer, orFord Motor Company.
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Customer AssistanceE142557