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Once you have provided the digits of the phone number, you can say the following commands:
DescriptionVoice Command
If you did not enter the full number with the first command, you can continue saying the number.<0-9>
Tells SYNC 3 to make the phone call.Dial
Tells SYNC 3 to erase the last block of digits you state.Delete
Tells SYNC 3 to erase the entire number.Clear
Text Message Voice Commands
To access text message options, press the voice button and say:
DescriptionVoice command
Listen to Message
You can say the number of the message you would like to hear.Listen to text message ___
Reply to Message
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Troubleshooting tips
ActionCauseMessage
Contact SiriusXM at 1-888-539-7474 to subscribeto the channel, or tune to another channel.Your subscription does not include this channel.Unsubscribed Channel
The signal is blocked. When you move into anopen area, the signal should return.The signal is lost from the SiriusXM satellite orSiriusXM tower to your vehicle antenna.Satellite acquiring signal…
No action required. The process may take up tothree minutes.Update of channel programming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolvesubscription issues.Your satellite service is no longer available.Questions? Call 1-888-539-7474
Use the channel guide to turn off the Lock or Skipfunction on that station.All the channels in the selected category are eitherskipped or locked.None found. Check channel guide.
No action required.SiriusXM has updated the channels available foryour vehicle.SIRIUS Subscription updated
HD Radio™ Information (If Available)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 510).
Note:HD Radio broadcasts are not availablein all markets.
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Action and DescriptionMenu Item
FasterNormalSlower
Cover art displays from your device’s music files. If no cover art for the filesexists on the device, then the Gracenote Database provides cover art.Media PlayerCover Art Priority
The Gracenote Database supplied cover art is used for your music files.This overrides any cover art from your device.Gracenote®
Switches on and off Gracenote® to provide metadata information such as genre, artist and album.Gracenote® Management
This allows you to view the version level of the Gracenote Database.Gracenote® Database Info
This allows you to view the manufacturer and model number of your media device.Device Information
Erase the stored media information in order to re-index.Update Media Index
Clock
To adjust the time, select the up and downarrows on either side of the screen. Thearrows on the left adjust the hour and arrowson the right adjust the minute. You can thenselect AM or PM.
You can adjust the following features:
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Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time Zone UpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock to GPS Time
The system automatically saves any updatesyou make to the settings.
Bluetooth
Pressing this button allows you to access thefollowing:
ActionMenu Item
OnBluetooth
Off
You must activate Bluetooth to pair aBluetooth-enabled device.
The processes of pairing a Bluetooth deviceis the same as pairing a phone. See Pairinga Device in Phone settings for how to pair adevice and the available options.
Phone
Pair your Bluetooth-enabled phone with thesystem before using the functions inhands-free mode.
Switch on Bluetooth on your device to beginpairing. See your phone’s manual ifnecessary.
To add a phone, select:
Menu Item
Add Phone
1. Follow the on-screen instructions.
2. A prompt alerts you to search for thesystem on your phone.
3.Select your vehicle's make and model asit displays on your phone.
4. Confirm that the six-digit numberappearing on your phone matches thesix-digit number on the touchscreen.
5. The touchscreen indicates when thepairing is successful.
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Action and DescriptionMenu Item
If you select a category, seek functions only stop on channels in that category.Set Category for Seek
Select to create a personal identification number (PIN), which allows you to lock or unlock channels. Your initialPIN is 1234.Parental Lockout
Select to switch on or off songs, artists or teams alerts or delete an alert or delete all alerts.Edit Alerts
You can also view your satellite radioElectronic Serial Number (ESN) from thisscreen. You need this number whencommunicating with SiriusXM to activate,modify or track your account.
Navigation
You can adjust many of the Navigationpreferences by selecting the followingmenus.
Map Preferences
Action and DescriptionMenu Item
Map Preferences
Then select any of the following:
When this option is active, the system shows 3D renderings of buildings.3D City Model
When enabled, your vehicle’s previously traveled route displays with white dots.Breadcrumbs
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Menu Item
Enable this option to remove additional voice prompts and confirmations.Advanced Mode
Enable this option to have the system confirm a contacts name with you beforemaking a call.Phone Confirmation
Enable this option to have the system display a list of available voice commandswhen the voice button is pressed.Voice Command List
Personal Profiles
You can personalize positional settings suchas seats and mirrors, as well asnon-positional settings such as radio,navigation, driver assist and system settings.You can use this menu to edit, link, unlink,and rename a keyfob. You can also deleteany personal profiles.
Note:Deleting a profile will permanentlydelete all of your personalized settings andyour linked keyfob.
Note:Deleting a profile will not delete yoursaved preset positions. You can still use thememory button to recall your pre-set positionsettings.
Master Reset
Upon a Master Reset, all Personal Profiles,linked keyfobs, and personalized settingsare deleted permanently and the PersonalProfiles feature is turned off automatically.Once this is done, you must opt into PersonalProfiles to create the first Drive Profile.
Valet Mode
Valet mode allows you to lock the system.No information is accessible until the systemis unlocked with the correct PIN.
When you select valet mode a pop upappears informing you that a four digit codemust be entered to enable and disable valetmode. You can use any PIN you chose butyou must use the same PIN to disable valetmode. The system asks you to input thecode.
Note:Personal Profiles are temporarilydisabled when Valet Mode is enabled.
Note:If the system is locked and you cannotremember the PIN, please contact theCustomer Relationship Center.
United States: 1-800-521-4140Canada: 1-800-387-9333
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To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincoln website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC 3 is not able todownload my phonebook.
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Cell phone issues
Possible solutionPossible causeIssue
Always check the security and auto accept prompt settings relativeto the SYNC 3 Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messaging is notworking on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of the device named with yourvehicle make and model to enter the next menu.
•Turn Show Notifications on.
•Disconnect then reconnect your iPhone from the SYNC 3 systemto activate this settings update.
Your iPhone is now set up to forward incoming text messages toSYNC 3.Repeat these steps for every other SYNC 3 vehicle that you connect.Your iPhone will only forward incoming text messages to SYNC 3 ifthe iPhone is not unlocked in the messaging application.
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