Introduction
About This Manual............................................7
Symbols Glossary..............................................7
Data Recording..................................................9
California Proposition 65...............................12
Perchlorate........................................................12
Lincoln Automotive FinancialServices.........................................................12
Replacement Parts Recommendation........13
Special Notices.................................................13
Mobile Communications Equipment...........14
Export Unique Options...................................14
Environment
Protecting the Environment..........................16
At a Glance
Instrument Panel Overview...........................17
Child Safety
General Information........................................19
Installing Child Restraints..............................21
Booster Seats..................................................30
Child Restraint Positioning...........................33
Child Safety Locks..........................................34
Seatbelts
Principle of Operation...................................36
Fastening the Seatbelts................................37
Seatbelt Height Adjustment..........................41
Seatbelt Warning Lamp and IndicatorChime.............................................................41
Seatbelt Reminder..........................................42
Child Restraint and SeatbeltMaintenance................................................44
Seatbelt Extension.........................................45
Personal Safety System™
Personal Safety System™..............................46
Supplementary Restraints
System
Principle of Operation....................................47
Driver and Passenger Airbags....................48
Front Passenger Sensing System..............50
Side Airbags.....................................................52
Driver and Passenger Knee Airbags.........53
Safety Canopy™...............................................53
Crash Sensors and Airbag Indicator..........55
Airbag Disposal...............................................56
Keys and Remote Controls
General Information on RadioFrequencies.................................................57
Remote Control...............................................58
Replacing a Lost Key or RemoteControl............................................................61
MyKey™
Principle of Operation...................................62
Creating a MyKey...........................................63
Clearing All MyKeys.......................................65
Checking MyKey System Status.................66
Using MyKey With Remote StartSystems........................................................66
MyKey Troubleshooting................................66
Doors and Locks
Locking and Unlocking.................................68
Power Decklid..................................................72
1
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Table of Contents
Lane Keeping System.................................233
Blind Spot Information System.................238
Cross Traffic Alert.........................................240
Steering...........................................................244
Pre-Collision Assist......................................245
Drive Control.................................................249
Load Carrying
Load Limit........................................................251
Towing
Towing a Trailer............................................256
Recommended Towing Weights...............257
Essential Towing Checks...........................259
Towing the Vehicle on Four Wheels........261
Driving Hints
Breaking-In.....................................................263
Economical Driving......................................263
Driving Through Water...............................263
Floor Mats......................................................264
Roadside Emergencies
Roadside Assistance...................................266
Hazard Flashers............................................267
Fuel Shutoff....................................................267
Jump Starting the Vehicle..........................268
Post-Crash Alert System..............................271
Transporting the Vehicle.............................271
Towing Points................................................272
Customer Assistance
Getting the Services You Need................274
In California (U.S. Only)...............................275
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................276
Utilizing the Mediation/Arbitration Program(Canada Only)............................................277
Getting Assistance Outside the U.S. andCanada........................................................278
Ordering Additional Owner'sLiterature....................................................280
Reporting Safety Defects (U.S. Only)......280
Reporting Safety Defects (CanadaOnly).............................................................281
Fuses
Fuse Specification Chart............................282
Changing a Fuse..........................................299
Maintenance
General Information.....................................302
Opening and Closing the Hood...............302
Under Hood Overview - 2.0L....................304
Under Hood Overview - 3.0L....................306
Engine Oil Dipstick - 2.0L...........................308
Engine Oil Dipstick - 3.0L...........................308
Engine Oil Check.........................................308
Oil Change Indicator Reset.......................309
Engine Coolant Check.................................310
Automatic Transmission Fluid Check.......314
Brake Fluid Check.........................................318
Washer Fluid Check......................................319
Fuel Filter.........................................................319
Changing the 12V Battery...........................319
Checking the Wiper Blades........................321
Changing the Wiper Blades.......................321
Adjusting the Headlamps..........................322
Changing a Bulb...........................................323
4
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Table of Contents
Bulb Specification Chart.............................323
Changing the Engine Air Filter.................325
Vehicle Care
General Information.....................................326
Cleaning Products........................................326
Cleaning the Exterior...................................327
Waxing............................................................328
Cleaning the Engine....................................328
Cleaning the Windows and WiperBlades.........................................................329
Cleaning the Interior....................................329
Cleaning the Instrument Panel andInstrument Cluster Lens..........................331
Cleaning Leather Seats..............................332
Repairing Minor Paint Damage.................332
Cleaning the Wheels...................................333
Vehicle Storage.............................................333
Body Styling Kits...........................................335
Wheels and Tires
Tire Sealant and Inflator Kit.......................336
Tire Care.........................................................343
Using Summer Tires....................................357
Using Snow Chains......................................358
Tire Pressure Monitoring System.............359
Changing a Road Wheel.............................363
Technical Specifications..............................371
Capacities and Specifications
Engine Specifications - 2.0L......................373
Engine Specifications - 3.0L......................374
Motorcraft Parts - 2.0L.................................375
Motorcraft Parts - 3.0L.................................377
Vehicle Identification Number...................378
Vehicle Certification Label.........................378
Transmission Code Designation...............379
Capacities and Specifications - 2.0L.......380
Capacities and Specifications - 3.0L.......387
Audio System
General Information.....................................394
Audio Unit......................................................395
USB Port..........................................................397
SYNC™ 3
General Information.....................................398
Home Screen.................................................415
Using Voice Recognition.............................416
Entertainment................................................427
Climate............................................................440
Phone..............................................................444
Navigation......................................................452
Apps.................................................................463
Settings...........................................................466
SYNC™ 3 Troubleshooting..........................486
Accessories
Accessories...................................................504
Lincoln Protect
Lincoln Protect..............................................506
Scheduled Maintenance
General Maintenance Information...........509
Normal Scheduled Maintenance..............513
Special Operating Conditions ScheduledMaintenance...............................................517
5
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Table of Contents
Scheduled Maintenance Record...............521
Appendices
Electromagnetic Compatibility...................541
End User License Agreement...................546
Type Approvals.............................................577
6
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Table of Contents
P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft parts wheneveryour vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts that conformto the specifications detailed in this Owner’sManual. Genuine Ford and Motorcraft partsmeet or exceed these specifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen. GenuineFord replacement collision parts meet ourstringent requirements for fit, finish, structuralintegrity, corrosion protection and dentresistance. During vehicle development wevalidate that these parts deliver the intendedlevel of protection as a whole system. Agreat way to know for sure you are gettingthis level of protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Lincoln Warranty. Damagecaused to your vehicle as a result of thefailure of non-Ford parts may not be coveredby the Lincoln Warranty. For additionalinformation, refer to the terms and conditionsof the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is coveredand what is not covered by your vehicle’sNew Vehicle Limited Warranty, see theWarranty Manual that is provided to youalong with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNINGS
You risk death or serious injury toyourself and others if you do not followthe instruction highlighted by the warningsymbol. Failure to follow the specificwarnings and instructions could result inpersonal injury.
NEVER use a rearward facing childrestraint on a seat protected by anACTIVE AIRBAG in front of it, DEATH orSERIOUS INJURY to the CHILD can occur.
13
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Introduction
Deactivating and Activating the Belt-MinderFeature
WARNING
While the system allows you todeactivate it, this system is designedto improve your chances of being safelybelted and surviving an accident. Werecommend you leave the system activatedfor yourself and others who may use thevehicle.
Note:The driver and front passengerwarnings switch on and off independently.When you perform this procedure for oneseating position, do not buckle the otherposition as this will terminate the process.
Read Steps 1 - 4 thoroughly beforeproceeding with the programmingprocedure.
Before following the procedure, make surethat:
•The parking brake is set.
•The transmission is in park (P) or neutral(N).
•The ignition is off.
•The driver and front passenger safetybelts are unbuckled.
1. Switch the ignition on. Do not start thevehicle.
2. Wait until the safety belt warning lightturns off (about one minute). After Step2, wait an additional 5 seconds beforeproceeding with Step 3. Once you startStep 3, you must complete the procedurewithin 30 seconds.
3.For the seating position you are switchingoff, buckle then unbuckle the safety beltthree times at a moderate speed, endingin the unbuckled state. After Step 3, thesafety belt warning light turns on.
4. While the safety belt warning light is on,buckle and then unbuckle the safety belt.After Step 4, the safety belt warning lightflashes for confirmation.
•This will switch the feature off for thatseating position if it is currently on.
•This will switch the feature on for thatseating position if it is currently off.
CHILD RESTRAINT AND SEATBELT
MAINTENANCE
Inspect the vehicle seatbelts and childrestraint systems periodically to make surethey work properly and are not damaged.Inspect the vehicle seatbelts to make surethere are no nicks, tears or cuts. Replace ifnecessary. All vehicle seatbelt assemblies,including retractors, buckles, front seatbeltbuckle assemblies, buckle supportassemblies (slide bar-if equipped), shoulderbelt height adjusters (if equipped), shoulderbelt guide on seatback (if equipped), rearinflatable seatbelts (if equipped), childrestraint LATCH and tether anchors, andattaching hardware, should be inspectedafter a crash. Read the child restraintmanufacturer's instructions for additionalinspection and maintenance informationspecific to the child restraint.
44
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Seatbelts
The airbags inflate and deflate rapidly uponactivation. After airbag deployment, it isnormal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder (tolubricate the bag) or sodium compounds (forexample, baking soda) that result from thecombustion process that inflates the airbag. Small amounts of sodium hydroxide may bepresent which may irritate the skin and eyes,but none of the residue is toxic.
While the system is designed to help reduceserious injuries, contact with a deployingairbag may also cause abrasions or swelling.Temporary hearing loss is also a possibilityas a result of the noise associated with adeploying airbag. Because airbags mustinflate rapidly and with considerable force,there is the risk of death or serious injuriessuch as fractures, facial and eye injuries orinternal injuries, particularly to occupantswho are not properly restrained or areotherwise out of position at the time of airbagdeployment. Thus, it is extremely importantthat occupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
DRIVER AND PASSENGER
AIRBAGS
WARNINGS
Do not place your arms on the airbagcover or through the steering wheel.Failure to follow this instruction could resultin personal injury.
Keep the areas in front of the airbagsfree from obstruction. Do not affixanything to or over the airbag covers.Objects could become projectiles duringairbag deployment or in a sudden stop.Failure to follow this instruction could resultin personal injury or death.
Airbags can kill or injure a child in achild restraint. Never place arear-facing child restraint in front of an activeairbag. If you must use a forward-facing childrestraint in the front seat, move the seat uponwhich the child restraint is installed all theway back.
The driver and front passenger airbags willdeploy during significant frontal and nearfrontal crashes.
The driver and passenger front airbag systemconsists of:
•Driver and passenger airbag modules.
•Front passenger sensing system.
· Crash sensors and monitoringsystem with readiness indicator.See Crash Sensors and AirbagIndicator (page 55).
48
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Supplementary Restraints SystemE151127 E67017
CRASH SENSORS AND AIRBAG
INDICATOR
WARNING
Modifying or adding equipment to thefront end of the vehicle (includingframe, bumper, front end body structure andtow hooks) may affect the performance ofthe airbag system, increasing the risk ofinjury. Do not modify the front end of thevehicle.
Your vehicle has a collection of crash andoccupant sensors which provide informationto the restraints control module. Therestraints control module deploys (activates)the front seatbelt system, the adaptivecollapsible steering column, driver airbag,passenger airbag, knee airbag(s), seatmounted side airbags, Safety Canopy andoptional rear inflatable seatbelts. Based onthe type of crash, the restraints controlmodule will deploy the appropriate safetydevices.
The restraints control module also monitorsthe readiness of the above safety devicesplus the crash and occupant sensors. Thereadiness of the safety system is indicatedby a warning indicator light in the instrumentcluster or a backup tone (if equipped).Routine maintenance of the airbag is notrequired.
A difficulty with the system is indicated byone or more of the following:
The readiness light will notilluminate immediately after theignition is turned on.
•The readiness light will either flash orstay lit.
•A series of five beeps will be heard (Ifequipped). The tone pattern will repeatperiodically until the problem, the lightor both are repaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced at an authorizeddealer immediately. Unless serviced, thesystem may not function properly in theevent of a crash.
The seatbelt pretensioners and the frontairbag supplemental restraint system aredesigned to activate when the vehiclesustains frontal deceleration sufficient tocause the restraints control module to deploya safety device.
The fact that the seatbelt pretensioners orfront airbags did not activate for both frontseat occupants in a crash does not meanthat something is wrong with the system.Rather, it means the restraints control moduledetermined the accident conditions (crashseverity, belt usage) were not appropriate toactivate these safety devices.
•The design of the front airbags is toactivate only in frontal and near-frontalcrashes (not rollovers, side impacts orrear impacts) unless the crash causessufficient frontal deceleration.
•The seatbelt pretensioners and rearinflatable seatbelts are designed toactivate in frontal, near-frontal and sidecrashes and rollovers.
•The knee airbag(s) may deploy based oncrash severity and occupant conditions.
55
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Supplementary Restraints SystemE67017