To make sure that 911 Assist works correctly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatible cellphone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the time ofthe incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery power andbe located in the U.S., Canada or in aterritory in which 911 is the emergencynumber.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (the triggersfor 911 Assist). If a connected cell phonesustains damage or loses its connection toSYNC during a crash, SYNC will search forand try to connect to a previously paired cellphone; SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call. Ifyou fail to cancel the call, SYNC attemptsto dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, and thenthe occupant(s) in your vehicle is able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately, because not all 911 systems arecapable of receiving this informationelectronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNC systemhas no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation of thefuel pump shut-off. Certain versions orupdates to 911 Assist may also be capable
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SYNC™ 3
Note: This feature only functions when you switch the engine on.
Touch this icon to switch the heated steering wheel on and off. It takes about 5 minutes to warm the steering wheel to 74°F (23.3°C)in temperatures as low as -4°F (-20°C). The wheel maintains an approximate temperature of 90°F (32.2°C) and operates independentlyfrom the heated seats and other climate-control functions. The heating element is in between the leather covering and foam coreto help provide maximum heat without adversely affecting the feel of the steering wheel.
Note: For steering wheels with wood trim, the heating feature will not heat the wheel between the 10 and 2 o'clock positions.
Defrost: A pop up appears on the screen to display the defrost options.C
MAX Defrost: Touch the button to maximize defrosting. Air flows through the windshield vents, the fan automatically adjusts to thehighest speed and the driver and passenger temperatures are set to HI. You can use this setting to defog or clear a thin coveringof ice from the windshield. The heated rear window also automatically turns on when you select MAX Defrost.
Defrost: Distributes air through the windshield defroster vents and demister vents.
Heated rear window: Turns the heated rear window on and off. See Heated Windows and Mirrors (page 140).
AUTO: Touch the button to switch on automatic operation. Select the desired temperature using the temperature control. Thesystem adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool thevehicle in order to maintain the desired temperature.
D
Power: Touch the button to switch the system on and off. Switching off the climate control system prevents outside air from enteringthe vehicle.E
DUAL: This button lights up when the passenger temperature controls are active. To switch the passenger temperature controlsoff and link the passenger temperature to the driver temperature, touch the DUAL button.F
Note: the passenger side temperature and the DUAL indication automatically turn on when you or your passenger adjust thepassenger temperature.
Passenger temperature: Touch up or down to adjust the temperature.G
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SYNC™ 3
Wi-Fi Issues
Possible solutionPossible causeIssue
Position the vehicle close to the hotspot with the front of the vehiclefacing the hotspot direction and remove obstacles if possible. OtherWi-Fi, Bluetooth, microwave and cordless phones may cause interfer-ence.
Weak signal probably due to distancefrom the hotspot, obstruction or highinterference.
Disconnecting aftersuccessful connection.
If the vehicle is equipped with heated windshield, try positioning thevehicle so that the windshield is not facing the hotspot. If you havemetallic window tinting but not on the windshield, position the vehicleto face the hotspot. If all windows are tinted, you can open thewindows in the direction of the hotspot if that is feasible.
There may be an obstruction betweenSYNC 3 and the hotspot.Poor signal seen by SYNC3 despite being near ahotspot.
Try to remove other obstructions that may impact signal quality suchas opening the garage door.
Please set the network to visible and try again.The hotspot was defined as a hiddennetwork.A hotspot is not listed inthe list of availablenetworks.
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SYNC™ 3
For a complete listing of the accessories thatare available for your vehicle, please contactyour authorized dealer or visit our onlinestore at:
Web Address (United States)
www.Accessories.Lincoln.com
Web Address (Canada)
www.LincolnCanada.com
Lincoln Motor Company will repair or replaceany properly authorized dealer-installedLincoln Original Accessory found to bedefective in factory-supplied materials orworkmanship during the warranty period, aswell as any component damaged by thedefective accessories.
Lincoln Motor Company will warrant yourLincoln accessory through the warranty thatprovides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for details anda copy of the warranty.
Exterior Style
•Bumper protectors.
•Side-window deflectors*.
Interior Style
•Floor liners.
•Premium carpeted floor mats.
Lifestyle
•Ash cup (smoker's packages).
•Cargo area protector.
•Cargo net.
•Cargo organizer.
•Tablet cradle*.
Peace of Mind
•Car covers*.
•Remote start.
•Roadside assistance kit*.
•Vehicle security system.
•Wheel locks.
*Lincoln Licensed Accessory. The accessorymanufacturer designs, develops andtherefore warrants Lincoln LicensedAccessories, and does not design or testthese accessories to Lincoln Motor Companyengineering requirements. Contact anauthorized Lincoln dealer for themanufacturer's limited warranty details andrequest a copy of the Lincoln LicensedAccessories product limited warranty fromthe accessory manufacturer.
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Accessories
Multi-Point Inspection
Steering and linkageExterior lamps operation
Tires (including spare) for wear and proper pressure2Fluid levels1; fill if necessary
Windshield for cracks, chips or pitsFor oil and fluid leaks
Washer spray and wiper operationHalf-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer2If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership serviceadvisor or technician about the multi-pointvehicle inspection. It is a comprehensive wayto perform a thorough inspection of yourvehicle. Your checklist gives you immediatefeedback on the overall condition of yourvehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an IntelligentOil-Life Monitor that determines when youshould change the engine oil based on howyour vehicle is used. By using severalimportant factors in its calculations, themonitor helps reduce the cost of owning yourvehicle and reduces environmental waste atthe same time.
This means you do not have to remember tochange the oil on a mileage-based schedule.Your vehicle lets you know when an oilchange is due by displaying a message inthe information display.
The following table provides examples ofvehicle use and its impact on oil changeintervals. It is a guideline only. Actual oilchange intervals depend on several factorsand generally decrease with severity of use.
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Scheduled Maintenance
Cleaning Products........................................326Materials...............................................................326
Cleaning the Engine....................................328Cleaning the Exterior...................................327Cleaning the Headlamps..................................327Exterior Chrome Parts.......................................327Exterior Plastic Parts..........................................328Stripes or Graphics............................................328Underbody...........................................................328Under Hood.........................................................328
Cleaning the Instrument Panel andInstrument Cluster Lens............................331Cleaning the Interior....................................329Cleaning Alcantara Microfiber ClothFabric................................................................330
Cleaning the Wheels...................................333Cleaning the Windows and WiperBlades...........................................................329Clearing All MyKeys.......................................65Climate............................................................440Climate Control..............................................137Climate Controlled Seats............................152Cooled Seats........................................................153
Coolant CheckSee: Engine Coolant Check.............................310
Crash Sensors and Airbag Indicator..........55
Creating a MyKey...........................................63Programming/Changing ConfigurableSettings...............................................................64
Cross Traffic Alert.........................................240Blocked Sensors.................................................243Switching the System Off and On..................243System Errors......................................................243System Lights, Messages and AudibleAlerts.................................................................243System Limitations.............................................243Using the Cross Traffic Alert System............240
Cruise Control..................................................83Principle of Operation.......................................222Type One................................................................83Type Two.................................................................84
Cruise controlSee: Using Cruise Control...............................222
Customer Assistance...................................274
D
Data Recording..................................................9Event Data Recording...........................................10Service Data Recording.........................................9
Daytime Running Lamps...............................90Type One - Conventional(Non-Configurable)...........................................91Type Two - Configurable......................................91
Direction Indicators........................................93Lane Change..........................................................93
Doors and Locks.............................................68Drive Control.................................................249LINCOLN DRIVE CONTROL............................249
Driver Alert......................................................231PRINCIPLE OF OPERATION.............................231USING DRIVER ALERT.......................................231
Driver and Passenger Airbags....................48Children and Airbags...........................................49Proper Driver and Front Passenger SeatingAdjustment.........................................................49
Driver and Passenger Knee Airbags.........53Driving Aids.....................................................231Driving Hints..................................................263Driving Through Water...............................263DRLSee: Daytime Running Lamps...........................90
E
Economical Driving......................................263Electric Parking Brake..................................196Applying the electric parking brake...............196Applying the electric parking brake when thevehicle is moving............................................197Battery With No Charge....................................198Releasing the electric parking brake.............197
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Index
Fuel Filter.........................................................3192.0L Engines and 3.0L Engines withFWD....................................................................3193.0L Engines with AWD.....................................319
Fuel Quality.....................................................168Choosing the Right Fuel....................................168
Fuel Shutoff....................................................267Fuses...............................................................282Fuse Specification Chart............................282Passenger Compartment Fuse Panel...........294Power Distribution Box.....................................282
G
Garage Door OpenerSee: Universal Garage Door Opener.............155
Gauges.............................................................104Engine Coolant Temperature Gauge.............106Fuel Gauge...........................................................105Information Display.............................................105
GearboxSee: Transmission...............................................180
General Information on RadioFrequencies...................................................57Intelligent Access..................................................57
General Maintenance Information...........509Multi-Point Inspection.........................................512Owner Checks and Services............................510
Protecting Your Investment.............................509Why Maintain Your Vehicle?............................509Why Maintain Your Vehicle at YourDealership?.....................................................509
Getting Assistance Outside the U.S. andCanada.........................................................278Getting the Services You Need................274Away From Home...............................................274
Global Opening and Closing.......................97Closing the Windows...........................................97Opening the Windows.........................................97
H
Hazard Flashers............................................267Headlamp AdjustingSee: Adjusting the Headlamps.......................322
Headlamp Exit Delay.....................................90HeadrestSee: Head Restraints..........................................143
Head Restraints.............................................143Adjusting the Head Restraint...........................144Tilting Head Restraints ......................................145
Heated Seats...................................................151Front Seats.............................................................151Rear Seats.............................................................152
Heated Windows and Mirrors....................140Heated Exterior Mirrors.....................................140
Heated Rear Window.........................................140Windshield Wiper De-icer..................................141
HeatingSee: Climate Control...........................................137
Hints on Controlling the InteriorClimate..........................................................139Defogging the Side Windows in ColdWeather.............................................................140General Hints........................................................139Quickly Cooling the Interior..............................140Quickly Heating the Interior.............................140Recommended Settings for Cooling..............140Recommended Settings for Heating..............140
Hints on Driving With Anti-LockBrakes...........................................................196Home Screen.................................................415Hood LockSee: Opening and Closing the Hood............302
I
In California (U.S. Only)...............................275Information Display Control.........................84Information Displays.......................................111General Information..............................................111
Information Messages...................................117Active Park.............................................................117Adaptive Cruise Control.....................................118
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Index
Vehicle Loading - with and without aTrailer.................................................................251
Locking and Unlocking.................................68Activating Intelligent Access.............................69Autolock...................................................................71Battery Saver..........................................................72Illuminated Entry.....................................................71Illuminated Exit........................................................71Locking and Unlocking the Doors with theKey Blade...........................................................70Luggage Compartment.......................................72Power Door Locks................................................68Remote Control.....................................................68Smart Unlocks for Intelligent AccessKeys.....................................................................70
Lug NutsSee: Changing a Road Wheel.........................363
M
Maintenance..................................................302General Information...........................................302
Memory Function..........................................149Easy Entry and Exit Feature.............................150Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob......150Saving a PreSet Position...................................149
Message CenterSee: Information Displays...................................111
MirrorsSee: Heated Windows and Mirrors.................140See: Windows and Mirrors.................................96
Mobile Communications Equipment...........14Moonroof..........................................................101Bounce-Back........................................................103Opening and Closing the Moonroof..............102
Motorcraft Parts - 2.0L.................................375Motorcraft Parts - 3.0L.................................377MyKey Troubleshooting................................66MyKey™..............................................................62Principle of Operation.........................................62
N
Navigation......................................................452cityseeker..............................................................461Destination Mode...............................................453Map Mode............................................................452Navigation Map Updates.................................462Navigation Menu................................................458SiriusXM Traffic and Travel Link.....................462SYNC AppLink......................................................461Waypoints.............................................................460
Normal Scheduled Maintenance..............513Intelligent Oil-Life Monitor™...............................513
Maintenance Intervals........................................515
O
Oil Change Indicator Reset.......................309Oil CheckSee: Engine Oil Check......................................308
Opening and Closing the Hood...............302Ordering Additional Owner'sLiterature.....................................................280Obtaining a French Owner’s Manual............280
Overhead Console.......................................162
P
Parking Aids..................................................206Principle of Operation.......................................206
Passive Anti-Theft System............................78SecuriLock..............................................................78
PATSSee: Passive Anti-Theft System.........................78
Perchlorate........................................................12Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone..............................................................444During a Phone Call...........................................449Making Calls........................................................448
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Index