AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3
Personal Profiles
Possible cause and solutionIssue
Personal Profiles have not been set up.
I cannot create a profile.
An invalid profile name was entered.
A memory button was not selected when prompted.
The vehicle’s ignition was not On and in Park or was shifted out ofRun or Park while creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a keyfob when prompted.
I cannot link a keyfob.
The keyfob selected was already associated to another profile andan overwrite was declined.
A profile recall was performed while linking a keyfob.
The vehicle’s ignition was not On and in Park, or was shifted out ofRun or Park while linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by Personal Profiles.My personalized settings do not save.A different Personal Profile is active than expected.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3
Antenna PositionsMaximum output power Watt (Peak RMS)Frequency Band MHz
2, 350142-176
2, 350380-512
2, 310806-870
Note:After the installation of radio frequencytransmitters, check for disturbances fromand to all electrical equipment in yourvehicle, both in the standby and transmitmodes.
Check all electrical equipment:
•With the ignition ON.
•With the engine running.
•During a road test at various speeds.
Check that electromagnetic fields generatedinside your vehicle cabin by the transmitterinstalled do not exceed applicable humanexposure requirements.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
Appendices
A
A/CSee: Climate Control...........................................137
About This Manual............................................7ABSSee: Brakes...........................................................195
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................196
Accessories...................................................504Exterior Style.......................................................504Interior Style........................................................504Lifestyle.................................................................504Peace of Mind.....................................................504
AccessoriesSee: Replacement Parts Recommendation.....13
ACCSee: Using Adaptive Cruise Control.............223
Active Park Assist..........................................210Deactivating the Active Park AssistFeature..............................................................216Parallel Parking, Perpendicular Parking,Parallel Park Out Assist.................................210Troubleshooting the System.............................217
Adaptive Headlamps.....................................92Adjusting the Headlamps..........................322Horizontal Aim Adjustment..............................323
Vertical Aim Adjustment...................................322
Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn............................................................81Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn............................................................81End of Travel Position..........................................82
AFSSee: Adaptive Headlamps..................................92
Airbag Disposal...............................................56Air ConditioningSee: Climate Control...........................................137
Air FilterSee: Changing the Engine Air Filter..............325
AlarmSee: Anti-Theft Alarm...........................................79
All-Wheel Drive..............................................186Ambient Lighting............................................95Anti-Theft Alarm..............................................79Arming the Alarm..................................................80Disarming the Alarm............................................80
Appendices.....................................................541Apps.................................................................463.................................................................................463SiriusXM Traffic and Travel Link.....................465
At a Glance........................................................17
Audible Warnings and Indicators...............110Headlamps On Warning Chime........................110Key in Ignition Warning Chime..........................110Keyless Warning Alert.........................................110Parking Brake On Warning Chime...................110
Audio Control..................................................82Seek, Next or Previous........................................83
Audio System................................................394General Information...........................................394
Audio Unit......................................................395Auto Hold........................................................198Using Auto Hold.................................................200
Autolamps.........................................................89Windshield Wiper Activated Headlamps........90
Automatic Climate Control..........................137Automatic Fan Settings......................................139
Automatic High Beam Control.....................91Automatic High Beam Indicator........................92Switching the System On and Off....................92
Automatic Transmission..............................180Automatic Transmission AdaptiveLearning............................................................184Brake-Shift Interlock Override.........................183If Your Vehicle Gets Stuck In Mud orSnow..................................................................185Push Button Shift Transmission.......................180SelectShift Automatic™ Transmission.............182
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Index
Adaptive Headlamps...........................................119AdvanceTrac™........................................................119Airbag......................................................................119Alarm......................................................................120Automatic Engine Shutdown...........................120AWD.........................................................................121Battery and Charging System..........................122Blind Spot Information and Cross Traffic AlertSystem...............................................................123Doors and Locks..................................................123Driver Alert............................................................124Fuel.........................................................................124Hill Start Assist.....................................................125Keys and Intelligent Access.............................125Lane Keeping System........................................126Maintenance.........................................................127MyKey.....................................................................128Park Aid..................................................................129Park Brake.............................................................129Power Steering....................................................130Pre-Collision Assist..............................................131Remote Start..........................................................131Seats.......................................................................132Starting System ...................................................132Tire Pressure Monitoring System....................133Traction Control...................................................133Transmission.........................................................134
Installing Child Restraints..............................21Child Seats..............................................................21Using Lap and Shoulder Belts............................21Using Lower Anchors and Tethers forCHildren (LATCH).............................................27Using Tether Straps..............................................29
Instrument Cluster.........................................104Instrument Lighting Dimmer........................90Instrument Panel Overview...........................17Interior Lamps..................................................94Front Interior Lamp...............................................94Rear Interior Lamp................................................95
Interior Luggage CompartmentRelease...........................................................76Interior Mirror.................................................100Auto-Dimming Mirror..........................................100
Introduction.........................................................7
J
Jump Starting the Vehicle..........................268Connecting the Jumper Cables.....................269Jump Starting......................................................270Preparing Your Vehicle.....................................268Removing the Jumper Cables.........................270
K
Keyless Entry....................................................74SECURICODE™ KEYLESS ENTRYKEYPAD...............................................................74
Keyless Starting.............................................163Ignition Modes.....................................................163
Keys and Remote Controls...........................57
L
Lane Keeping System.................................233Switching the System On and Off..................234
Lighting Control...............................................88Headlamp Flasher................................................89Headlamp High Beam.........................................89
Lighting..............................................................88General Information.............................................88
Lincoln Automotive Financial Services......12Lincoln Protect..............................................506Lincoln Protect (CANADA ONLY)....................507Lincoln Protect Extended Service Plans (U.S.Only)..................................................................506
Load Carrying.................................................251Load Limit........................................................251Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................255
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Index