
Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the names stored on your media player or USB flash
drive. It is able to make some exceptions for very popular artist names
(for example, U2) such that you can always use the English pronunci-
ation for these artists.
You may be saying the foreign names
using the currently selected language for
SYNC 3.
The SYNC 3 voice control
system is having trouble
recognizing foreign tracks,
artists, albums, genres and
playlist names from my
media player or USB flash
drive.
SYNC 3 uses a synthetically generated voice rather than pre-recorded
human voice.
SYNC 3 uses text-to-speech voice prompt
technology.
The system generates
voice prompts and the
pronunciation of some
words may not be accurate
for my language. SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").
475
MKT (TP4) , enUSA, Edition date: 201703, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holdi\
ng the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then
resume using the SYNC 3 system.
476
MKT (TP4) , enUSA, Edition date: 201703, First Printing SYNC™ 3

Engine Immobilizer
See: Passive Anti-Theft System.........................81
Engine Oil Check..........................................291 Adding Engine Oil..............................................292
Engine Oil Dipstick.......................................291
Engine Specifications - 3.5L Ecoboost™
....................................................350
Drivebelt Routing...............................................350
Engine Specifications - 3.7L........................351 Drivebelt Routing.................................................351
Entertainment................................................404 AM/FM Radio.......................................................406
Apps........................................................................\
417
Bluetooth Stereo or USB...................................415
CD (If equipped)...................................................414
HD Radio ™ Information (If Available)...............410
SiriusXM® Satellite Radio (If Activated).........406
Sources.................................................................405
Supported Media Players, Formats and Metadata Information.....................................417
USB Ports...............................................................417
Environment......................................................15
Essential Towing Checks............................244 Before Towing a Trailer.....................................246
Hitches..................................................................244
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................247
Safety Chains......................................................245 Trailer Brake Controller Connector...............246
Trailer Brakes.......................................................245
Trailer Lamps.......................................................246
Trailer Towing Connector (Vehicles with a
Trailer Towing Package and 7–Pin
Connector).......................................................244
When Towing a Trailer.......................................246
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................99
Auto-dimming Feature.......................................100
Blind Spot Information System.........................101
Direction Indicator Mirrors ...............................100
Fold-Away Exterior Mirrors...............................100
Heated Exterior Mirrors ....................................100
Integrated Blind Spot Mirror.............................100
Memory Mirrors ..................................................100
Power Exterior Mirrors.........................................99
Puddle Lamps......................................................100
F
Fastening the Seatbelts
................................39
Rear Inflatable Seatbelt.......................................42
Seatbelt Locking Modes......................................41
Third Row Seatbelt Stowage.............................40
Using Seatbelts During Pregnancy..................
40 Floor Mats
.......................................................251
Fog Lamps - Front See: Front Fog Lamps.........................................95
Foot Pedals See: Adjusting the Pedals...................................87
Front Fog Lamps.............................................95
Front Passenger Sensing System..............53
Fuel and Refueling
........................................168
Fuel Consumption.........................................173
Calculating Fuel Economy.................................173
Filling the Fuel Tank............................................173
Fuel Filler Funnel Location.........................169
Fuel Quality.....................................................168 Choosing the Right Fuel....................................168
Fuel Shutoff
...................................................254
Fuses...............................................................267
Fuse Specification Chart............................267 Passenger Compartment Fuse Panel...........276
Power Distribution Box.....................................267
G
Garage Door Opener See: Universal Garage Door Opener.............154
Gauges.............................................................104
Gearbox See: Transmission................................................179
554
MKT (TP4) , enUSA, Edition date: 201703, First Printing Index

Bluetooth..............................................................446
Clock......................................................................446
Display..................................................................460
General..................................................................457
Media Player........................................................444
Mobile Apps.........................................................455
Navigation............................................................452
Phone....................................................................446
Radio.......................................................................451
Sound....................................................................443
Valet Mode............................................................461
Vehicle..................................................................459
Voice Control.......................................................460
Wi-Fi.......................................................................458
Side Airbags.....................................................55
Sitting in the Correct Position....................135
Snow Chains See: Using Snow Chains..................................335
Special Notices.................................................13
New Vehicle Limited Warranty...........................13
On Board Diagnostics Data Link Connector............................................................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance................................................491
Exceptions............................................................493
Speed Control See: Cruise Control...........................................208 Stability Control.............................................195
Principle of Operation........................................195
Starting a Gasoline Engine.........................163 Automatic Engine Shutdown............................
165
Failure to Start......................................................164
Guarding Against Exhaust Fumes..................166
Important Ventilating Information...................166
Stopping the Engine When Your Vehicle is Moving...............................................................165
Stopping the Engine When Your Vehicle is Stationary..........................................................165
Starting and Stopping the Engine.............162 General Information............................................162
Steering..........................................................229 Electric Power Steering....................................229
Steering Wheel................................................84
Storage Compartments...............................160
Sunroof See: Moonroof.....................................................102
Sun Visors
........................................................101
Illuminated Vanity Mirror...................................102
Supplementary Restraints System.............50 Principle of Operation.........................................50
Symbols Glossary
..............................................7
SYNC™ 3..........................................................375 General Information...........................................375
SYNC™ 3 Troubleshooting...........................461 T
Technical Specifications
See: Capacities and Specifications...............
350
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ...........................
261
Tire Care.........................................................322
Glossary of Tire Terminology..........................324
Information About Uniform Tire Quality
Grading.............................................................322
Information Contained on the Tire Sidewall............................................................325
Temperature A B C.............................................323
Traction AA A B C...............................................323
Treadwear............................................................323
Tire Pressure Monitoring System.............336 Changing Tires With a Tire Pressure
Monitoring System.........................................337
Understanding Your Tire Pressure Monitoring System .............................................................338
Tires See: Wheels and Tires......................................320
Towing a Trailer..............................................241 Load Placement...................................................241
Towing the Vehicle on Four Wheels........247 Emergency Towing.............................................247
Recreational Towing..........................................248
Towing..............................................................241
559
MKT (TP4) , enUSA, Edition date: 201703, First Printing Index