2018 LINCOLN MKC phone

Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commands and the media voicecommands at the beginning of their respective sections.You may be using the wrong voicecommands.SYNC 3 does not under-stand what I am saying.Refer to the audio display during an active voice session to find a listof voice commands there.
Wait for the system to prompt you before you state your command.You may be speaking too soon or at thewrong time.
Review the media voice commands at the beginning of the mediasection.You may be using the wrong voicecommands.
SYNC 3 does not under-stand the name of a songor artist.
Say the song or artist name exactly as it is displayed on your device.For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactlyas it appears on your device.Make sure you are saying the complete title such as "California remixfeaturing Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, youhave to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do nothave any special characters like *, - or +.
The song or artist name may have somespecial characters that are not beingrecognized by SYNC 3.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
Make sure that you are saying the name exactly as it appears on yourphone. For example, if your contact is "Joe Wilson", say "Call JoeWilson". If your contact name is "Mom", say "Call Mom".
You may not be saying the name exactlyas it appears on your phonebook.SYNC 3 does not under-stand or is calling thewrong contact when I wantto make a call.Make sure that your contact names do not have any special characterslike *, - or +.The contact name may contain specialcharacters.
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the contact names stored on your cell phone.
You may not be saying the name exactlyas it appears on your phonebook.
The SYNC 3 voice controlsystem is having troublerecognizing foreign namesstored on my cell phone.
Helpful Hint: You can select your contact manually. Press PHONE.Select the option for phonebook and then contact name. Press thesoft-key option to hear it. SYNC 3 will read the contact name to you,giving you some idea of the pronunciation it is expecting.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting, refer to the regional Fordor Lincoln website.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

For maximum vehicle performance, keep thefollowing information in mind when addingaccessories, equipment, passengers andluggage to your vehicle:
•Do not exceed the total weight capacityof the vehicle or of the front or rear axle(GVWR or GAWR as indicated on theSafety Compliance Certification label).Consult an authorized dealer for specificweight information.
•The Federal CommunicationsCommission (FCC) and Canadian RadioTelecommunications Commission (CRTC)regulate the use of radiotransmitter-equipped mobilecommunications systems, for exampletwo-way radios, telephones and theftalarms. Any such equipment shouldcomply with the Federal CommunicationsCommission (FCC) and Canadian RadioTelecommunications Commission (CRTC)regulations, and an authorized dealershould install this equipment.
•An authorized dealer should installmobile communications systems.Improper installation may harm theoperation of your vehicle, particular iftheir manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized dealer add anynon-Lincoln electrical or electronicaccessories or components to yourvehicle, you may adversely affect batteryperformance and durability. In addition,you may also adversely affect theperformance of other electrical systemsin the vehicle.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNINGS
Do not place objects or mountequipment on or near the airbag cover,on the side of the seatbacks (of the frontseats), or in front seat areas that may comeinto contact with a deploying airbag. Failureto follow these instructions may increase therisk of personal injury in the event of a crash.
WARNINGS
Do not fasten antenna cables tooriginal vehicle wiring, fuel pipes andbrake pipes.
Keep antenna and power cables atleast 4 in (10 cm) from any electronicmodules and airbags.
Note:We test and certify your vehicle tomeet electromagnetic compatibilitylegislation (UNECE Regulation 10 or otherapplicable local requirements). It is yourresponsibility to make sure that anyequipment an authorized dealer installs onyour vehicle complies with applicable locallegislation and other requirements.
Note:Any radio frequency transmitterequipment in your vehicle (such as cellulartelephones and amateur radio transmitters)must keep to the parameters in the followingtable. We do not provide special provisionsor conditions for installations or use.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
Appendices

communication with any positioning devicesor any mobile or wireless-connectedelectronic or computer devices, includingwithout limitation cellular phones, palmtopand handheld computers, pagers, andpersonal digital assistants or PDAs.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
Appendices