
Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 440).The file format is not supported by SYNC3.
Update media index. See Settings (page 480).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Connect a compatible device or media player.The device or media player is incompat-ible.
SYNC 3 does not displaythe song information,repeat, or shuffle buttons.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t use the default name unlessit contains a unique identifier, such as part of the MAC address.Multiple Access points within range withthe same SSID.
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SYNC™ 3

For maximum vehicle performance, keep thefollowing information in mind when addingaccessories or equipment to your vehicle:
•When adding accessories, equipment,passengers and luggage to your vehicle,do not exceed the total weight capacityof the vehicle or of the front or rear axle(GVWR or GAWR as indicated on theSafety Compliance Certification label). Consult an authorized dealer for specificweight information.
•The Federal CommunicationsCommission (FCC) and Canadian RadioTelecommunications Commission (CRTC)regulate the use of mobilecommunications systems that areequipped with radio transmitters, forexample two-way radios, telephones andtheft alarms. Any such equipmentinstalled in your vehicle should complywith the Federal CommunicationsCommission (FCC) and Canadian RadioTelecommunications Commission (CRTC)regulations and should be installed onlyby an authorized dealer.
•Mobile communications systems mayharm the operation of your vehicle,particularly if their manufacturer did notdesign them specifically for automotiveuse.
•If you or an authorized Lincoln dealer addany non-Lincoln electrical or electronicaccessories or components to yourvehicle, you may adversely affect batteryperformance and durability. In addition,you may also adversely affect theperformance of other electrical systemsin the vehicle.
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Accessories

PROTECT YOURSELF FROM THE RISINGCOST OF VEHICLE REPAIRS WITHLINCOLN PROTECT EXTENDED SERVICEPLAN.
Lincoln Protect Extended Service Plans(U.S. Only)
Lincoln Protect means peace of mind. It’s theextended service plan backed by the LincolnMotor Company, and provides moreprotection beyond the New Vehicle LimitedWarranty coverage. When you visit yourLincoln Dealer, insist on genuine LincolnProtect extended service plans!
Lincoln Protect Extended Service Plan CanQuickly Pay for Itself
One trip to the Service Center could easilyexceed the price of your Lincoln Protectextended service plan. With Lincoln Protectyou minimize your risk for unexpected repairbills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our most comprehensivecoverage. With over 1,000 coveredcomponents, this plan is so complete it’sprobably easier to list what’s not covered.
2.ExtraCARE - Covers 113 components, andincludes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 criticalcomponents.
Lincoln Protect extended service plans arehonored by all authorized Lincoln dealers inthe U.S., Canada and Mexico.
That means you get:
•Reliable, quality service at any Lincoln orFord dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer forservice, we’ll give you a loaner to use for theday.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, including bumper to bumperwarranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jumpstarts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage and other transportation.
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Lincoln Protect

Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display).
Holes and slots in the tail pipe to make sure they are functional and clear of debris.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
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Scheduled Maintenance

Check Every Six Months
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance interval tohelp make sure your vehicle keeps runninggreat.
Multi-Point Inspection
Hazard warning system operationAccessory drive belt(s)
Horn operationBattery performance
Radiator, cooler, heater and air conditioning hosesEngine air filter
Suspension components for leaks or damageExhaust system
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Scheduled Maintenance

Heated Rear Window.........................................148Heated Seats........................................................148Heated Steering Wheel.....................................148MAX A/C................................................................147MAX Defrost..........................................................147Passenger Temperature Control.....................147Power......................................................................147Recirculated Air....................................................148Ventilated Seats...................................................148
Automatic High Beam Control....................95Automatic High Beam Indicator........................96Switching the System On and Off....................96
Automatic Transmission..............................194Automatic Transmission AdaptiveLearning............................................................199Brake-Shift Interlock Override.........................198If Your Vehicle Gets Stuck In Mud orSnow..................................................................199Push Button Shift Transmission.......................194SelectShift™ Automatic Transmission.............196Understanding the Shift Positions of yourAutomatic Transmission................................194
Automatic Transmission FluidCheck............................................................324Autowipers.......................................................89Autowipers Settings.............................................90Low Temperature Wipe Inhibit..........................90
Auxiliary Power Points..................................175110 Volt AC Power Point.....................................17512 Volt DC Power Point......................................175Locations................................................................175
AWDSee: All-Wheel Drive.........................................200
B
BatterySee: Changing the 12V Battery.......................325
Blind Spot Information System.................253Switching the System Off and On..................254System Errors......................................................254Using the Blind Spot InformationSystem..............................................................253
BLISSee: Blind Spot Information System..............253
Body Styling Kits...........................................343Bonnet LockSee: Opening and Closing the Hood.............312
Booster Seats..................................................30Types of Booster Seats........................................31
Brake Fluid Check........................................324Brakes.............................................................209General Information..........................................209
Breaking-In.....................................................276Bulb Specification Chart.............................330
C
Cabin Air Filter...............................................152Capacities and Specifications - 2.7L.......382Alternative Engine Oil for Extremely ColdClimates............................................................387Specifications......................................................383
Capacities and Specifications - 3.0L.......388Alternative Engine Oil for Extremely ColdClimates............................................................394Specifications......................................................390
Capacities and Specifications - 3.7L.......395Alternative Engine Oil for Extremely ColdClimates............................................................401Specifications......................................................397
Capacities and Specifications...................373Car WashSee: Cleaning the Exterior...............................335
Catalytic Converter........................................191On-Board Diagnostics (OBD-II)........................192Readiness for Inspection and Maintenance(I/M) Testing......................................................193
Center Console..............................................177Changing a Bulb...........................................329Front Direction Indicator...................................330High-Intensity Discharge Headlamps...........329LED Lamps...........................................................330
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Index