SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keepluggage and other materials as far away from the antenna as possible.Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense treefoliage and thunderstorms can interfere with your reception.Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake aweaker one and the audio system may mute.Station overload
Your display may show ACQUIRING... to indicate the interference and the audio system may mute.Satellite radio signal interference
Troubleshooting tips
ActionCauseMessage
No action required. This message should disap-pear shortly.Radio requires more than two seconds to produceaudio for the selected channel.Acquiring Signal
If this message does not clear shortly, or with anignition key cycle, your receiver may have a fault.See an authorized dealer for service.
There is an internal module or system failurepresent.Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.The channel is no longer available.Invalid Channel
446
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Menu Item
The waypoint list then appears and you are able to re-order all of yourwaypoints by selecting the menu icon on the right hand side of thelocation. You can select up to five waypoints.
Add Waypoint
Optimize OrderYou can also have the system set the order for you by pressing:
GoTo return to your route, press:
SYNC AppLink
The AppLink app allows you to use someSYNC 3 navigation features on your phone.
First Mile Navigation
When you switch your ignition off, thelocation of your vehicle is recorded and sentto your SYNC AppLink app. The location ofyour vehicle can be viewed within the app.You can also view walking directions to yourvehicle.
Last Mile Navigation
When you park near your destination, thesystem provides walking directions to yourdestination.
POI Search
Your paired phone can be used to accessadditional points of interest (POI). Thesepoints of interest can only be access whenyour phone is paired.
Send To Car
You can send destinations to your navigationsystem using a computer or phone usingAppLink.
cityseeker (If Equipped)
Note:cityseeker point of interest (POI)information is limited to approximately 1,110cities (1,049 in the United States, 36 inCanada and 15 in Mexico).
475
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3E225487
Note:The Vehicle Wi-Fi Hotspot (VehicleHotspot) may be operational while ignitionis On and may remain operational while theignition is Off.
Note:Vehicle Hotspot services are providedby the vehicle network carrier, subject toyour vehicle network carrier agreement,coverage and availability.
Note:It is the account owner’s responsibilityto remove the vehicle from the vehiclenetwork carrier account when ownership ofthe vehicle is transferred. If the owner wouldlike to remove the vehicle from the accountfor any reason, please contact your vehiclenetwork carrier for more information.
Note:Data, such as the Vehicle IdentificationNumber (VIN), SIM Card ID, and data planusage, is shared between us and the vehiclenetwork carrier to provide the VehicleHotspot service in accordance with yourvehicle network carrier agreement, coverageand availability, and may be used to enablea seamless transition from an old to newembedded modem and to confirm anyupdates are successfully delivered.
Note:For your convenience data usage maybe available for monitoring under Settingsbut may not reflect actual or current usage.The vehicle network carrier is responsiblefor providing information about your account.Please contact the vehicle network carrierfor more information.
Note:We may need to update operatingsystem software on your vehicle, includingsecurity updates and bug fixes, to keepconnected services current, like VehicleHotspot, without prior notice to you.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.This sets the color to the highest intensity.
You can drag the colors up and down toincrease or decrease the intensity.
To switch ambient lighting off, press theactive color once or drag the active color allthe way down to zero intensity.
Vehicle
Note:Your vehicle may not have all of thesefeatures.
You can select the following features toupdate their settings.
Door Keypad Code
Select this button to add or erase a personaldoor keypad code. To add or erase apersonal code, you first need to enter thefive-digit factory set code. You can find thiscode on the owner's wallet card in the glovebox or from your authorized dealer.
497
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
509
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Personal Profiles
Possible cause and solutionIssue
Personal Profiles have not been set up.
I cannot create a profile.
An invalid profile name was entered.
A memory button was not selected when prompted.
The vehicle’s ignition was not On and in Park or was shifted out ofRun or Park while creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a keyfob when prompted.
I cannot link a keyfob.
The keyfob selected was already associated to another profile andan overwrite was declined.
A profile recall was performed while linking a keyfob.
The vehicle’s ignition was not On and in Park, or was shifted out ofRun or Park while linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by Personal Profiles.My personalized settings do not save.A different Personal Profile is active than expected.
514
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Antenna PositionsMaximum output power Watt (Peak RMS)Frequency Band MHz
2, 350142-176
2, 350380-512
2, 310806-870
Note:After the installation of radio frequencytransmitters, check for disturbances fromand to all electrical equipment in yourvehicle, both in the standby and transmitmodes.
Check all electrical equipment:
•With the ignition ON.
•With the engine running.
•During a road test at various speeds.
Check that electromagnetic fields generatedinside your vehicle cabin by the transmitterinstalled do not exceed applicable humanexposure requirements.
559
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
Appendices
3
360 Degree Camera...................................234Front Camera......................................................235Side Camera........................................................236Using the System...............................................235
A
A/CSee: Climate Control..........................................146
About This Manual............................................7ABSSee: Brakes..........................................................209
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................210
Accessories....................................................518Exterior Style........................................................518Interior Style..........................................................518Lifestyle..................................................................518Peace of Mind......................................................518
AccessoriesSee: Replacement Parts Recommendation.....13
ACCSee: Using Adaptive Cruise Control.............238
Active Park Assist.........................................223Using Active Park Assist...................................224
Adaptive Headlamps.....................................96System Check........................................................97
Adjusting the Headlamps...........................328Horizontal Aim Adjustment..............................329Vertical Aim Adjustment...................................328
Adjusting the Steering Wheel.....................85End of Travel Position..........................................85Memory Feature....................................................85
AFSSee: Adaptive Headlamps..................................96
Airbag Disposal...............................................56Air ConditioningSee: Climate Control..........................................146
Air FilterSee: Changing the Engine Air Filter - 2.7LEcoBoost™/3.0L EcoBoost™.........................332See: Changing the Engine Air Filter - 3.7L....332
AlarmSee: Anti-Theft Alarm...........................................84
All-Wheel Drive.............................................200Ambient Lighting...........................................100Adjusting the Brightness...................................100Changing the Color............................................100Switching Ambient Lighting Off......................100Switching Ambient Lighting On.......................100
Anti-Theft Alarm..............................................84Arming the Alarm..................................................84Disarming the Alarm............................................84
Appendices...................................................555Apps.................................................................477.................................................................................477SiriusXM Traffic and Travel Link......................478
At a Glance........................................................17Audible Warnings and Indicators...............114Headlamps On Warning Chime........................114Key in Ignition Warning Chime..........................114Keyless Warning Alert.........................................114Parking Brake On Warning Chime...................114
Audio Control..................................................86Seek, Next or Previous........................................86
Audio System................................................403General Information...........................................403
Audio Unit......................................................405Rear Passenger Audio......................................408
Auto Hold........................................................213Using Auto Hold..................................................215
Autolamps.........................................................93Windshield Wiper Activated Headlamps........94
Automatic Climate Control..........................146A/C...........................................................................147Air Distribution Control.......................................147AUTO......................................................................148Automatic Fan Settings......................................148Driver Temperature Control..............................147DUAL.......................................................................149Fan Speed Control..............................................148
601
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
Index
J
Jump Starting the Vehicle...........................281Connecting the Jumper Cables.....................282Jump Starting......................................................283Preparing Your Vehicle......................................281Removing the Jumper Cables.........................283
K
Keyless Entry....................................................78SECURICODE™ Keyless Entry Keypad.............78
Keyless Starting.............................................178Ignition Modes......................................................178
Keys and Remote Controls...........................57
L
Lane Keeping System..................................247Switching the System On and Off..................248
Lighting Control..............................................92Flashing the Headlamp High Beam.................93Headlamp High Beam.........................................93
Lighting..............................................................92General Information.............................................92
Lincoln Automotive Financial Services......12Lincoln Protect..............................................520Lincoln Protect (CANADA ONLY)....................521
Lincoln Protect Extended Service Plans (U.S.Only)..................................................................520
Load Carrying................................................266Load Limit.......................................................266Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................270Vehicle Loading - with and without aTrailer................................................................266
Locking and Unlocking..................................67Activating Intelligent Access..............................67Autolock..................................................................72Battery Saver..........................................................73Door Lock Indicator..............................................67Door Lock Switch Inhibitor.................................67Emergency Locking..............................................70Illuminated Entry....................................................72Illuminated Exit......................................................72Locking and Unlocking the Doors FromInside...................................................................70Opening the Luggage Compartment...............73Remote Control.....................................................69Smart Unlocks for Intelligent AccessKeys.......................................................................71Unlocking the Driver Door with the KeyBlade.....................................................................71
Lug NutsSee: Changing a Road Wheel.........................364
M
Maintenance...................................................312General Information............................................312
Memory Function..........................................163Easy Entry and Exit Feature..............................164Linking a Preset Position to your RemoteControl or Intelligent Access Key Fob.......164Saving a Preset Position....................................163
Message CenterSee: Information Displays..................................115
MirrorsSee: Heated Windows and Mirrors..................151See: Windows and Mirrors.................................101
Mobile Communications Equipment...........14Moonroof.........................................................107Bounce-Back........................................................108Opening and Closing the Moonroof...............107
Motorcraft Parts - 2.7L..................................377Motorcraft Parts - 3.0L.................................378Motorcraft Parts - 3.7L.................................379MyKey Troubleshooting................................65MyKey™..............................................................62Principle of Operation.........................................62
607
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
Index