2018 KIA OPTIMA PHEV Warranty and Consumer Information Guide

Delaware Consumer Notice56
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or a repurchase of the vehicle.
Certain presumptions contained within your state “Lemon Law” shall not apply against Kia unless Kia has received
prior direct written notification from or on behalf of the consumer and has had an opportunity to repair or correct the
nonconformity in accordance with the specific terms and conditions set forth in the “Lemon Law.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complain resolution service administered
by the Council of Better Business Bureaus. If you choose to seek remedies under the Magnuson-Moss Warranty Act,
you are required to use the BBB AUTO LINE offered by Kia prior to initiating court action.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law,” you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia with an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF DELAWARE

District of Columbia Consumer Notice
57
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA
In order to seek the refund or replacement remedy provided by District of Columbia law, the consumer shall first
submit a claim to the Board of Consumer Claims Arbitrationestablished pursuant to § 50-503. If the Board rejects
the case for arbitration, or if the claim is arbitrated and the consumer rejects the arbitration decision, the consumer may
then bring an action in court to seek the remedies provided by the Lemon Law.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review Pages 42-44
of this book or contact Kia at the address or toll-free number below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

District of Columbia Consumer Notice58
NOTICE TO PURCHASER
IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE
MANUFACTURER, ITS AGENT, OR AUTHORIZED DEALER IS
UNABLE TO REPAIR OR CORRECT ANY NONCONFORMITY,
DEFECT OR CONDITION WHICH RESULTS IN SIGNIFICANT
IMPAIRMENT OF THE MOTOR VEHICLE, THE MANUFACTURER, AT
THE OPTION OF THE CONSUMER, SHALL REPLACE THE MOTOR
VEHICLE WITH A COMPARABLE MOTOR VEHICLE, OR ACCEPT
RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND
REFUND THE CONSUMER THE FULL PURCHASE PRICE,
INCLUDING ALL SALES TAX, LICENSE FEES, REGISTRATION FEES,
AND ANY SIMILAR GOVERNMENT CHARGES. IF YOU HAVE ANY
QUESTIONS CONCERNING YOUR RIGHTS, YOU MAY CONTACT
THE DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS.
Signature of Purchaser
* “Consumer shall be provided a copy of this signed notice for his or her own records.”
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA

Florida Consumer Notice
59
If the new motor vehicle you have purchased or leased does not conform to the manufacturer ’s express warranty, you
may be entitled to a replacement or refund under the Florida Motor Vehicle Warranty Enforcement Act.
To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair
the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the
nonconformity. This notice must be sent by registered or express mail to Kia at the address listed below. The Motor
Vehicles Defect Notification form is provided to you in the pamphlet “Consumer Guide to the Florida Lemon law”
found in the glove compartment of your vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. To initiate arbitration, you must contact BBB AUTO LINE through their
800 number provided on Page 42 of this book. Should you seek a repurchase or replacement under your state “Lemon
Law”, you must use BBB AUTO LINE, prior to initiating court action. However, if you choose to seek other remedies
under any other law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF FLORIDA

Georgia Consumer Notice60 If a situation with your vehicle arises that your Kia dealer and Kia have not addressed to your satisfaction, Kia offers a warranty and
“Lemon Law” dispute resolution program called BBB AUTO LINE.
Should you seek a repurchase or replacement under the Georgia “Lemon Law”, you can use BBB AUTO LINE prior to requesting
arbitration with the Georgia Governor’s Office of Consumer Affairs or initiating court action. You are not required to use the BBB
AUTO LINE prior to requesting arbitration with the Georgia Governor’s Office of Consumer Affairs.
If you choose to use the BBB AUTO LINE, you must file a claim under the Georgia “Lemon Law” with BBB AUTO LINE no
later than one year after expiration of the lemon law rights period (the period ending two years after the date of the new motor
vehicle’s original delivery to the original consumer or the first 24,000 miles of operation after the date of the new motor vehicle’s
original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work with the parties to discuss possible solutions. If you wish
to bypass mediation, or if mediation is not successful, you will have the opportunity to present your case personally before an
impartial arbitrator, either in a telephone or in-person hearing or through written submissions. The arbitrator will issue a decision
within 40 days after you file your claim, and the decision will be binding on Kia if you accept it.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or toll-free
number indicated below.
In addition, in order to seek remedies under your state “Lemon Law” based on a serious safety defect that was subject to repair one
time during the lemon law rights period and not corrected, or based on any other single defect that was subject to repair three times
during the lemon law rights period and was not corrected, you must first:
1) Notify Kia at the address below, by certified mail, return receipt requested or statutory overnight delivery, of the problem
with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA

Hawaii Consumer Notice
61
If this vehicle does not conform to its applicable warranties, and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Written
notification to Kia of the motor vehicle nonconformity at the address indicated below is required in order to become
eligible for a replacement or repurchase of the vehicle.
Kia offers its consumer third party arbitration through BBB AUTO LINE, a dispute resolution process administered by
the Council of Better Business Bureaus. For further information regarding arbitration through BBB AUTO LINE,
review Pages 42-44 of this book or contact Kia at the address or toll-free number indicated below.
You may also be entitled to arbitration under a program certified and administered by your state. For further
information about your state’s arbitration program, contact the Hawaii Department of Commerce and Consumer
Affairs or Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P.O.Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF HAWAII

Idaho Consumer Notice62
IMPORTANT : IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON
LAWTO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS.
HOWEVER, TO BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE
MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING AND
GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE.
YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM
WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.
Should you seek a replacement or repurchase undue the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF IDAHO

Illinois Consumer Notice
63
If after a reasonable number of repair attempts, the new motor vehicle you purchased does not conform to Kia’s
express warranty, under the Illinois New Vehicle Buyer Protection Act you may be entitled to a new (or comparable)
replacement vehicle or, upon return of the car, to a refund of the full purchase price including all collateral charges, less
an allowance for your actual use. It is presumed that a reasonable number of repair attempts have been made if, during
one (1) year following delivery or 12,000 miles of use, whichever occurs first, there have been four or more
unsuccessful attempts to repair the same nonconformity, or the vehicle has been out of service for repair of
nonconformities for a total of thirty (30) or more business days.
In order to exercise these legal rights, you must first:
1) Notify Kia at the address below, by mail, of the problem with your vehicle,
2) Provide Kia with an opportunity to repair your vehicle, and
3) use BBB AUTO LINE prior to initiating court action. BBB AUTO LINE, is a third-party arbitration service
administered by the Council of Better Business Bureaus. However, if you are dissatisfied with the decision
reached in the infomal dispute settlement procedure or the results of such a decision, you may bring a civil
action to enforce your right under the New Vehicle Buyer Protection Act.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ILLINOIS