2018 GMC YUKON XL Owners Manual

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
400 OnStar
OnStar OnStar Overview OnStar Overview . . . . . . . . . . . . . 400
OnStar Services Emergency . . . . . . . . . . . . . . . . . . . 401
Security . . . . . . . . . . . . . . . . . . . . . . 402
Navigation . . . . . . . . . . . . . . . . . . . . 402
Connections . . . . . . . . . . . . . . . . . . 403
Diagnostics . . . . . . . . . . . . . . . . . . 405
OnStar Additional Information OnStar Additional
Information . . . . . . . . . . . . . . . . . . 406 OnStar Overview
= Voice Command Button
Q Blue OnStar Button
> Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
.
Flashing Green: On a call.
.
Red: Indicates a problem.
.
Off: System is active. Press
Q twice to speak with an OnStar
Advisor.
Press
Q or call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
= to:
.
Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
OnStar 401Or
.
Make a call, end a call,
or answer an incoming call.
.
Give OnStar Hands-Free Calling
voice commands.
.
Give OnStar Turn-by-Turn
Navigation voice commands.
.
Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Q to connect to an
Advisor to:
.
Verify account information or
update contact information.
.
Get driving directions.
.
Receive a Diagnostic check of
the vehicle's key operating
systems. .
Receive Roadside Assistance.
.
Manage Wi-Fi Settings,
if equipped.
Press
> to get a priority connection
to an OnStar Advisor available 24/
7 to:
.
Get help for an emergency.
.
Be a Good Samaritan or
respond to an AMBER Alert.
.
Get assistance in severe
weather or other crisis situations
and find evacuation routes. OnStar Services Emergency Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
> for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
402 OnStar
Security If equipped, OnStar provides these
services:
.
With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
.
With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
.
With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle. Navigation OnStar navigation requires a
specific OnStar service plan.
Press
Q to receive Turn-by-Turn
directions or have them sent to the
vehicle ’ s navigation screen,
if equipped.
Turn-by-Turn Navigation 1. Press
Q to connect to an
Advisor.
2. Request directions to be
downloaded to the vehicle.
3. Follow the voice-guided
commands.
Using Voice Commands
During a Planned Route Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to open the OnStar app on the
infotainment display. For other
vehicles press
= as follows. Cancel Route
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Cancel route. ” System
responds: “ Do you want to
cancel directions? ”
3. Say “ Yes. ” System responds:
“ OK, request completed, thank
you, goodbye. ”
Route Preview
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Route preview. ” System
responds with the next three
maneuvers.
Repeat
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Repeat. ” System
responds with the last direction
given, then responds with
“ OnStar ready, ” then a tone.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
OnStar 403Get My Destination
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Get my destination. ”
System responds with the
address and distance to the
destination, then responds with
“ OnStar ready, ” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle ’ s navigation screen,
if equipped.
Press
Q , then ask the Advisor to
download directions to the vehicle ’ s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada). Connections The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
.
Change the default name of the
SSID (Service Set Identifier).
This is your network ’ s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot
information, press
= to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display
the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or
password, press
Q or call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle ’ s
Wi-Fi hotspot will connect
automatically to your mobile

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
404 OnStar devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.
Remotely start/stop the vehicle,
if factory-equipped.
.
Lock/unlock doors, if equipped
with automatic locks.
.
Activate the horn and lamps.
.
Check the vehicle ’ s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
.
Send destinations to the vehicle.
.
Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
.
Locate a dealer and schedule
service.
.
Request roadside assistance.
.
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
.
Connect with GMC on social
media.
For myGMC mobile app information
and compatibility, see my.gmc.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps. OnStar AtYourService OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
= as follows.
Make a Call
1. Press
= . System responds:
“ OnStar ready. ”
2. Say “ Call. ” System responds:
“ Call. Please say the name or
number to call. ”

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
OnStar 4053. Say the entire number without
pausing, including a “ 1 ” and the
area code. System responds:
“ OK, calling. ”
Calling 911 Emergency 1. Press
= . System responds:
“ OnStar ready. ”
2. Say “ Call. ” System responds:
“ Call. Please say the name or
number to call. ”
3. Say “ 911 ” without pausing.
System responds: “ 911. ”
4. Say “ Call. ” System responds:
“ OK, dialing 911. ”
Retrieve My Number 1. Press
= . System responds:
“ OnStar ready. ”
2. Say “ My number. ” System
responds: “ Your OnStar
Hands-Free Calling number is, ”
then says the number.
End a Call
Press
= . System responds: “ Call
ended. ” Verify Minutes and Expiration Press
= and say “ Minutes ” then
“ Verify ” to check how many minutes
remain and their expiration date.
Diagnostics By monitoring and reporting on the
vehicle ’ s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply. Advanced
Diagnostics requires an active
OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
.
Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly reports
of the vehicle ’ s health. Or
press
Q to have an Advisor
initiate a remote diagnostic
report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
.
Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, press
Q to speak to an
Advisor, or see www.onstar.com.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
406 OnStar
OnStar Additional
Information OnStar Smart Driver OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages Audio messages may play important
information at the following times:
.
Prior to vehicle purchase.
Press
Q to set up an account.
.
With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service Press
Q to request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners Press
Q and follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
.
See www.onstar.com (U.S.).
.
See www.onstar.ca (Canada).
.
Call TTY 1-877-248-2080.
.
Press
Q to speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/21/17
OnStar 407information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar — such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming — may prevent service.
See Radio Frequency Statement
0 396 .
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Q to help:
.
Locate a gas station with an
attendant to pump gas. .
Find a hotel, restaurant, etc.,
that meets accessibility needs.
.
Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN) A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Q or
calling 1-888-4ONSTAR. Warranty OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages The vehicle can be programmed to
respond in multiple languages.
Press
Q and ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;