2018 GMC TERRAIN radio

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Customer Information 369
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 369
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 371
Customer Assistance for Text Telephone (TTY) Users . . . . . 372
Online Owner Center . . . . . . . . . 372
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 373
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 373
Scheduling Service Appointments . . . . . . . . . . . . . . . 375
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 375
Collision Damage Repair . . . . . 376
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 378
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 379
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 379
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 380
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 380
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 381
Event Data Recorders . . . . . . . . 381
OnStar . . . . . . . . . . . . . . . . . . . . . . . 382
Infotainment System . . . . . . . . . . 382
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
372 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 365.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Centre (Canada) gmc.ca
Take a trip to the GMC Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the GMC-recommended
maintenance services for your
vehicle.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Customer Information 379
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Customer Information 381
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
390 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 379.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 391
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Index 399
Frequency StatementRadio . . . . . . . . . . . . . . . . . . . . . . . . . 379
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 58
Heated and Ventilated . . . . . . . . . . 63
Front Turn Signal Lamps . . . . . . . 289
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Additives . . . . . . . . . . . . . . . . . . . . . 238
Biodiesel . . . . . . . . . . . . . . . . . . . . . 241
Cold Weather Operation . . . . . . 242
Diesel Engines . . . . . . . . . . . . . . . 238
Economy Driving . . . . . . . . . . . . . . . 26
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 250
Filling the Tank . . . . . . . . . . 247, 248
Filter Replacement . . . . . . . . . . . 246
Foreign Countries . . . . . . . . . . . . 238
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 123
Low Fuel Warning Light . . . . . . . 134
Requirements, California . . . . . 237
Running out of Fuel . . . . . . . . . . . 246
Water in Fuel . . . . . . . . . . . . . . . . . 243
What to Use in Canada and Mexico . . . . . . . . . . . . . . . . . . . . . . 240
What to Use in the U.S. . . . . . . 239
Fuel for Diesel Engines . . . . . . . . . 238 Fuses
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 293
Fuses and Circuit Breakers . . . 292
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 296
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 298
G
Garage Door Opener . . . . . . . . . . . 147Programming . . . . . . . . . . . . . . . . . 147
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 287
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 124
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Odometer . . . . . . . . . . . . . . . . . . . . . 123
Speedometer . . . . . . . . . . . . . . . . . 123
Tachometer . . . . . . . . . . . . . . . . . . . 123
Trip Odometer . . . . . . . . . . . . . . . . 123
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .118
General Information Service and Maintenance . . . . . 351
Towing . . . . . . . . . . . . . . . . . . . . . . . . 251
Vehicle Care . . . . . . . . . . . . . . . . . . 260
Glove Box . . . . . . . . . . . . . . . . . . . . . . 106 GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 373
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 289
Hazard Warning Flashers . . . . . . . 154
Head Restraints . . . . . . . . . . . . . . . . . 56
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 289
Automatic . . . . . . . . . . . . . . . . . . . . . 154
Bulb Replacement . . . . . . . . . . . . 289
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 153
Flash-to-Pass . . . . . . . . . . . . . . . . . 153
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 289
High-Beam On Light . . . . . . . . . . 135
High/Low Beam Changer . . . . . 153
Lamps On Reminder . . . . . . . . . 135
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 68
Steering Wheel . . . . . . . . . . . . . . . . 111
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Heated Mirrors . . . . . . . . . . . . . . . . . . . 49
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 191
Heating . . . . . . . . . . . . . . . . . . . . 160, 162

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
402 Index
OnStar Connections . . . . . . . . . . . . 386
OnStar Diagnostics . . . . . . . . . . . . . 388
OnStar Emergency . . . . . . . . . . . . . 384
OnStar Navigation . . . . . . . . . . . . . . 385
OnStar Overview . . . . . . . . . . . . . . . 383
OnStar Security . . . . . . . . . . . . . . . . 385
OperationFog Lamps . . . . . . . . . . . . . . . . . . . 155
Ordering Service Publications . . . . . . . . . . 378
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . .114
Overheating, Engine . . . . . . . . . . . . 280
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 192
Shifting Out of . . . . . . . . . . . . . . . . 193
Parking Brake and P (Park)Mechanism Check . . . . . . . . . . 286
Extended . . . . . . . . . . . . . . . . . . . . . 196
Over Things That Burn . . . . . . . 196
Parking Assist . . . . . . . . . . . . . . . . . . 223
Parking or Backing Assistance Systems . . . . . . . . . . 223 Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 126
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Passenger Sensing System . . . . . 82
Perchlorate Materials Requirements, California . . . . . . 261
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 142
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Outlets . . . . . . . . . . . . . . . . . . . . . . . .114
Protection, Battery . . . . . . . . . . . . 158
Retained Accessory (RAP) . . . 192
Seat Adjustment . . . . . . . . . . . . . . . . 58
Windows . . . . . . . . . . . . . . . . . . . . . . . 51
Pregnancy, Using Seat Belts . . . . 74
Privacy Vehicle Data Recording . . . . . . . 381
Program
Courtesy Transportation . . . . . . 375
Proposition 65 Warning,
California . . . . . . . . . . . .260, 284, 335, Back Cover
R
Radio Frequency Statement . . . . 379
Reading Lamps . . . . . . . . . . . . . . . . . 156
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 65Heated . . . . . . . . . . . . . . . . . . . . . . . . . 68
Rear Vision Camera (RVC) . . . . . 223
Rear Window Washer/Wiper . . . . 112
Rearview Mirrors . . . . . . . . . . . . . . . . 50 Automatic Dimming . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . 59
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 361
Records Maintenance . . . . . . . . . . . . . . . . . . 364
Recreational Vehicle Towing . . . . 339
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 373
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 29
Remote Vehicle Start . . . . . . . . . . . . 35
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 87
Maintenance . . . . . . . . . . . . . . . . . . 362
Replacing Airbag System . . . . . . . . 87
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . 100
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 75