GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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376 Customer Information
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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Customer Information 381
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 387
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle. .
Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
For myGMC mobile app information
and compatibility, see my.gmc.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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388 OnStar
3. Say the entire number withoutpausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply. Advanced
Diagnostics requires an active
OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly reports
of the vehicle’s health. Or
press
Qto have an Advisor
initiate a remote diagnostic
report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, pressQto speak to an
Advisor, or see www.onstar.com.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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OnStar 389
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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396 Index
AutomaticDimming Mirrors . . . . . . . . . . . . . . . . 50
Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Forward Braking . . . . . . . . . . . . . . 231
Headlamp System . . . . . . . . . . . . 154
Transmission . . . . . . . . . . . . . . . . . 204
Transmission Fluid . . . . . . . . . . . 274
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 208
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 158
Load Management . . . . . . . . . . . . 158
Power Protection . . . . . . . . . . . . . 158
Battery - North America . . . . 284, 335
Biodiesel . . . . . . . . . . . . . . . . . . . . . . . 241
Blade Replacement, Wiper . . . . . 286
Brake Parking, Electric . . . . . . . . . . . . . . 210
System Warning Light . . . . . . . . 129
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Antilock . . . . . . . . . . . . . . . . . . . . . . . 210
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 212
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 171 Automatic Forward . . . . . . . . . . . 231 Break-In, New Vehicle . . . . . . . . . . 185
Bulb Replacement
Front Turn Signal Lamps . . . . . 289
Halogen Bulbs . . . . . . . . . . . . . . . . 289
Headlamp Aiming . . . . . . . . . . . . . 289
Headlamps . . . . . . . . . . . . . . . . . . . 289
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 289
License Plate Lamps . . . . . . . . . 291
Taillamps . . . . . . . . . . . . . . . . . . . . . 290
Buying New Tires . . . . . . . . . . . . . . . 315
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 113
California
Fuel Requirements . . . . . . . . . . . 237
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 261
California Proposition
65 Warning . . . . . . . . . .260, 284, 335, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 366
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 196
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 41 Carbon Monoxide (cont'd)
Winter Driving . . . . . . . . . . . . . . . . 179
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . 107
Tie-Downs . . . . . . . . . . . . . . . . . . . . 108
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 106
Chains, Tire . . . . . . . . . . . . . . . . . . . . 320
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . .115
Charging System Light . . . . . . . . . 127
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 127
Child Restraints Infants and Young Children . . . . . 90
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 95
Older Children . . . . . . . . . . . . . . . . . . 88
Securing . . . . . . . . . . . . . . . . . 101, 103
Systems . . . . . . . . . . . . . . . . . . . . . . . . 92
Circuit Breakers . . . . . . . . . . . . . . . . 292
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 341
Interior Care . . . . . . . . . . . . . . . . . . 346
Climate Control Systems . . . . . . . 160 Air Conditioning . . . . . . . . . . . . . . 160
Dual Automatic . . . . . . . . . . . . . . . 162
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Index 397
Climate Control Systems (cont'd)Heating . . . . . . . . . . . . . . . . . . . . . . . 160
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cluster, Instrument . . . . . . . . . . . . . 119
Cold Weather Operation . . . . . . . . 242
Collision Damage Repair . . . . . . . 376
Compact Spare Tire . . . . . . . . . . . . 334
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 106
Compass . . . . . . . . . . . . . . . . . . . . . . . 113
Compressor Kit, Tire Sealant . . . 322
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 386
Control
Hill Descent . . . . . . . . . . . . . . . . . . 216
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 213
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 131
Control of a Vehicle . . . . . . . . . . . . . 171
Convenience Net . . . . . . . . . . . . . . . 108
Convex Mirrors . . . . . . . . . . . . . . . . . . 49
Coolant Engine Temperature Gauge . . 124
Cooling . . . . . . . . . . . . . . . . . . . . 160, 162
Cooling System . . . . . . . . . . . . . . . . . 276
Courtesy Lamps . . . . . . . . . . . . . . . . 156 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 375
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cruise Control . . . . . . . . . . . . . . . . . . 220 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Cupholders . . . . . . . . . . . . . . . . . . . . . 106
Customer Assistance . . . . . . . . . . . 372
Offices . . . . . . . . . . . . . . . . . . . . . . . . 371
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 372
Customer Information Service PublicationsOrdering Information . . . . . . . . 378
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 369
D
Damage Repair, Collision . . . . . . . 376
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 382
OnStar . . . . . . . . . . . . . . . . . . . . . . . 382
Data Recorders, Event . . . . . . . . . 381
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 153
Defensive Driving . . . . . . . . . . . . . . . 171
Delayed Locking . . . . . . . . . . . . . . . . . 39 Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 388
Diesel Exhaust Fluid . . . . . . . . 27, 198
Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . . . 134
Diesel Particulate Filter . . . . . . . . . 197
Distracted Driving . . . . . . . . . . . . . . . 170
Dome Lamps . . . . . . . . . . . . . . . . . . . 156
Door Delayed Locking . . . . . . . . . . . . . . . . 39
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . 368
Drive Systems All-Wheel Drive . . . . . . . . . . 209, 285
Driver Assistance Systems . . . . . 222
Driver Behavior . . . . . . . . . . . . . . . . . 169
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 136
Driver Mode Control . . . . . . . . . . . . 216
Driving Assistance Systems . . . . . . . . . . 228
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 251
Defensive . . . . . . . . . . . . . . . . . . . . . 171
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 171
Environment . . . . . . . . . . . . . . . . . . 170
For Better Fuel Economy . . . . . . . 26
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398 Index
Driving (cont'd)Hill and Mountain Roads . . . . . . 179
If the Vehicle is Stuck . . . . . . . . . 180
Loss of Control . . . . . . . . . . . . . . . 173
Off-Road . . . . . . . . . . . . . . . . . . . . . 174
Off-Road Recovery . . . . . . . . . . . 173
Vehicle Load Limits . . . . . . . . . . . 181
Wet Roads . . . . . . . . . . . . . . . . . . . 178
Winter . . . . . . . . . . . . . . . . . . . . . . . . 179
Driving the Vehicle . . . . . . . . . . . . . . . . 2
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 162
E
Electric Parking Brake . . . . . . . . . . 210
Electric Parking Brake Light . . . . 130
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 257
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 293
Fuses and Circuit Breakers . . . 292
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 296
Overload . . . . . . . . . . . . . . . . . . . . . 292
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 298 Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 384
Engine Air Cleaner/Filter . . . . . . . . . . . . . 274
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 127
Compartment Overview . . . . . . . 264
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 124
Cooling System . . . . . . . . . . . . . . . 276
Drive Belt Routing . . . . . . . . . . . . 368
Exhaust . . . . . . . . . . . . . . . . . . . . . . 196
Heater . . . . . . . . . . . . . . . . . . . . . . . . 191
Oil Life System . . . . . . . . . . . . . . . 273
Oil Pressure Light . . . . . . . . . . . . 133
Overheating . . . . . . . . . . . . . . . . . . 280
Power Messages . . . . . . . . . . . . . 142
Running While Parked . . . . . . . . 197
Starting . . . . . . . . . . . . . . . . . . . . . . . 188
Engines Diesel Fuel . . . . . . . . . . . . . . . . . . . 238
Entry Lighting . . . . . . . . . . . . . . . . . . . 157
Equipment, Towing . . . . . . . . . . . . . 256
Event Data Recorders . . . . . . . . . . 381
Exhaust Fluid Diesel . . . . . . . . . . . . . . . . . . . . . . . . 198
Exit Lighting . . . . . . . . . . . . . . . . . . . . 157
Extended Parking . . . . . . . . . . . . . . . 196 Extender, Seat Belt . . . . . . . . . . . . . . 74
Exterior Lamp Controls . . . . . . . . . 151
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 158
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Replacement (Fuel) . . . . . . . . . . . 246
Filter, Engine Air Cleaner . . . . . . . . . . . 274
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 153
Flashers, Hazard Warning . . . . . . 154
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 320 Changing . . . . . . . . . . . . . . . . . . . . . 329
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 349
Fluid
Automatic Transmission . . . . . . 274
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 283
Diesel Exhaust . . . . . . . . . . . . . . . . . 27
Washer . . . . . . . . . . . . . . . . . . . . . . . 282
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 155
Folding Mirrors . . . . . . . . . . . . . . . . . . 49
Folding Seatback . . . . . . . . . . . . . . . . 64
Forward Automatic Braking . . . . . 231
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 228