2018 FORD TRANSIT phone

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441066
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
N/A
North Africa
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected]. If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-
defects-motor-vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-
defauts-vehicules-automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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Eject: Press to eject a CD.
A
OK and Arrow buttons:
Press
OK to confirm menu selections.
Press to scroll through the menu
choices.
B
Information:
Press to access
any available radio or CD
information.
C
TUNE: Press to manually search
through the radio frequency
band.
D Number block:
In radio mode,
you can store your favorite radio
stations. To store a radio station,
tune to the station, then press
and hold a preset button until
sound returns. In CD mode,
select a track. In phone mode,
enter a phone number.
E
CLOCK:
If not in phone mode,
press to display the clock.
F
Function buttons:
Select
different functions of the audio
system depending on which
mode you are in (such as Radio
mode or CD mode).
G
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SOUND: Press to access
settings for Treble, Midrange,
Bass, Fade or Balance. Use the
up and down arrow buttons to
select the various settings. When
you make your selection, press
H
the left and right arrow buttons
to change the settings. Press OK
to set or press
MENU to exit.
Sound settings can be set for
each audio source
independently.
Seek, Fast Forward and
Reverse:
In radio mode, select
a frequency band and press
either button. The system stops
at the first station it finds in that
direction. In media mode, press
to select the previous or next
track. Press and hold either
button to move quickly forward
or backward through the current
track.
I
VOL and Power:
Press to
switch the system on and off.
Turn to adjust the volume.
J
MENU: Press to access different
audio system features. See
Menu Structure
later in this
chapter.
K
PHONE:
Press to access the
phone features of the SYNC
system. See your SYNC
information.
L MEDIA: Press to open the media
source menu. You can press this
multiple times to change to CD
or to a SYNC-Media device or
scroll through the media sources
using the arrow buttons. Press
OK
to select a source.
M
SIRIUS:
Press to listen to
SIRIUS satellite radio.
N
RADIO:
Press this multiple
times to select a radio band.
Press and hold to select the
autostore function. Press to
return to the main screen of the
active radio band.
O
AUDIO UNIT - VEHICLES WITH:
PREMIUM AM/FM/CD WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note: The touchscreen system controls
most of the audio features. See your SYNC
information.
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Eject: Press to eject a CD.
A
OK and Arrow buttons:
Press
OK to confirm menu selections.
Press to scroll through the menu
choices.
B
Information:
Press to access
any available radio or CD
information.
C
TUNE: Press to manually search
through the radio frequency
band.
D
Number block:
In radio mode,
you can store your favorite radio
stations. To store a radio station,
tune to the station, then press
and hold a preset button until
sound returns. In CD mode,
select a track. In phone mode,
enter a phone number.
E
CLOCK:
If not in phone mode,
press to display the clock.
F
Function buttons:
Select
different functions of the audio
system depending on which
mode you are in (such as Radio
mode or CD mode).
G
Seek, Fast Forward and
Reverse:
In radio mode, select
a frequency band and press
either button. The system stops
at the first station it finds in that
direction. In media mode, press
to select the previous or next
track. Press and hold either
button to move quickly forward
or backward through the current
track.
H
VOL and Power:
Press to
switch the system on and off.
Turn to adjust the volume.
I MENU: Press to access different
audio system features. See
Menu Structure
later in this
chapter.
J
SOUND:
Press to access
settings for Treble, Midrange,
Bass, Fade or Balance. Use the
up and down arrow buttons to
select the various settings. When
you make your selection, press
K
the left and right arrow buttons
to change the settings. Press OK
to set or press
MENU to exit.
Sound settings can be set for
each audio source
independently.
PHONE:
Press to access the
phone features of the SYNC
system. See your SYNC
information.
L
MEDIA: Press to open the media
source menu. You can press this
multiple times to change to CD
or to a SYNC-Media device or
scroll through the media sources
using the arrow buttons. Press
OK
to select a source.
M
RADIO:
Press this multiple
times to select a radio band.
Press and hold to select the
autostore function. Press to
return to the main screen of the
active radio band.
N
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Seek up: Press the button to go
to the next station up the radio
frequency band or the next track.
Seek down: Press the button to
go to the next station down the
radio frequency band or the
previous track. In Bluetooth
audio and USB modes, press the
buttons to go to the next or
previous track.
D
Dial and end call:
Press the
button to make or end a call.
D
Numeric keypad:
Press the
button to recall a previously
stored station. To store a
favorite station press and hold
until the sound returns. In Phone
mode, use these keys to dial the
number.
E
Clock:
Press the button to
select clock setup.
F
Information:
Press the button
to access the complete
information if it does not fit the
display.
G
On, Off and Volume:
Press the
button to switch the audio
system on or off. Turn the dial to
adjust the volume.
H
MENU:
: Press the button to
access different audio system
features, depending on which
mode has been selected.
I
Voice Pass-Through
and
Phone: Press the button to say
commands to your cell phone or
to access the Bluetooth phone
feature of the system by
pressing
PHONE then MENU.
When paired further presses of
this button will display phone
name, signal strength and the
battery level.
J MEDIA:
Press the button to
access Bluetooth audio
streaming, USB or Aux input
playback.
K
RADIO:
Press the button to
select different radio bands.
Press to cancel the menu or list
browsing.
L
Cursor up and down:
Press a
button to scroll through
on-screen choices. In radio mode
press to manual tune.
M
OK, Play and Pause:
Press the
button to confirm on-screen
selections. Press to play or pause
during playback with compatible
external devices.
N
Sound Button
This allows you to adjust the sound
settings (for example bass, treble, balance
and fade).
1. Press the
MINbutton.
2. Use the up and down arrow buttons to
select the required level.
Waveband Button
Press the
MINbutton to select from the
wavebands available (AM, FM1,FM2). You
can use the button to return to radio
reception when you have been listening to
another source.
Station Tuning Control
Seek Tuning
Select a waveband and briefly press one
of the seek buttons. The unit stops at the
first station it finds in the direction you
have chosen.
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