Customer Assistance
Getting the Services You Need................178
In California (U.S. Only)..............................179
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................180
Utilizing the Mediation/Arbitration Program (Canada Only).........................181
Getting Assistance Outside the U.S. and Canada..........................................................181
Ordering Additional Owner's Literature.....................................................182
Reporting Safety Defects (U.S. Only).............................................................183
Reporting Safety Defects (Canada Only).............................................................183
Fuses
Fuse Box Locations......................................185
Fuse Specification Chart
...........................186
Changing a Fuse...........................................195
Maintenance
General Information....................................197
Opening and Closing the Hood...............197
Under Hood Overview................................199
Engine Oil Dipstick
......................................200
Engine Oil Check
.........................................200
Oil Change Indicator Reset.......................201
Engine Cooling Fan......................................201
Engine Coolant Check...............................202
Automatic Transmission Fluid Check
...........................................................206
Brake Fluid Check
.......................................206
Washer Fluid Check
....................................206
Changing the 12V Battery.........................206
Checking the Wiper Blades
.....................208
Changing the Wiper Blades
....................208
Adjusting the Headlamps...........................211
Changing a Bulb............................................212
Bulb Specification Chart............................217
Changing the Engine Air Filter.................218 Drive Belt Routing.........................................218
Vehicle Care
Cleaning Products........................................219
Cleaning the Exterior
..................................220
Waxing..............................................................221
Cleaning the Engine
.....................................221
Cleaning the Windows and Wiper Blades...........................................................221
Cleaning the Interior....................................222
Cleaning the Instrument Panel and Instrument Cluster Lens........................222
Cleaning Leather Seats..............................223
Repairing Minor Paint Damage...............224
Cleaning the Wheels..................................224
Vehicle Storage.............................................224
Wheels and Tires
General Information
....................................227
Tire Care
..........................................................228
Using Snow Chains.....................................243
Tire Pressure Monitoring System..........244
Changing a Road Wheel...........................248
Technical Specifications...........................253
Capacities and Specific- ations
Engine Specifications
.................................255
Motorcraft Parts
...........................................255
Vehicle Identification Number................255
Vehicle Certification Label
.......................256
Transmission Code Designation.............257
Capacities and Specifications
................257
Audio System
General Information....................................261
Audio Unit - Vehicles With: AM/FM......262
Audio Unit - Vehicles With: AM/FM/CD/ SYNC............................................................265
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Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt
Flammable Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
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Blind Spot Monitor (If Equipped)
It will illuminate when you switch
this feature off or in conjunction
with a message. See Blind Spot
Information System
(page 146). See
Information Messages (page 87).
Brake System WARNING
Driving your vehicle with the warning
lamp on is dangerous. A significant
decrease in braking performance
may occur. It may take you longer to stop
your vehicle. Have your vehicle checked as
soon as possible. Driving extended
distances with the parking brake engaged
can cause brake failure and the risk of
personal injury. It will illuminate when you
engage the parking brake with
the ignition on.
If it illuminates when you are driving, check
that the parking brake is not engaged. If
the parking brake is not engaged, this
indicates low brake fluid level or a brake
system malfunction. Have the system
checked immediately by your authorized
dealer.
Cruise Control
(If Equipped) It will illuminate when you switch
this feature on. See
Using
Cruise Control (page 145).
Direction Indicator Illuminates when the left or right
turn signal or the hazard warning
flasher is turned on. If the
indicators stay on or flash faster, check for
a burned out bulb. See
Changing a Bulb
(page 212). Engine Oil If it illuminates with the engine
running or when you are driving,
this indicates a malfunction.
Stop your vehicle as soon as it is safe to
do so and switch the engine off. Check the
engine oil level. See
Engine Oil Check
(page 200).
Note: Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked by your authorized
dealer immediately.
Fasten Seatbelt Warning Lamp It will illuminate and a chime will
sound to remind you to fasten
your seatbelt. See
Seatbelt
Reminder (page 33).
Fog Lamps - Front
(If Equipped) It will illuminate when you switch
the front fog lamps on.
High Beam It will illuminate when you switch
the high beam headlamps on. It
will flash when you use the
headlamp flasher.
Information
(If Equipped) It will illuminate when a new
message is stored in the
information display. It will be red
or amber in color depending on the severity
of the message and will remain on until the
cause of the message has been rectified.
See
Information Messages (page 87).
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Action
Message Indic-
ator
Message
See Changing a Bulb (page 212).
Displays if a trailer brake lamp bulb fails.
-
Trailer brake lamp Bulb
fault
Displays if a low beam bulb fails.
-
Low beam Bulb fault
See
Changing a Bulb (page 212).
Displays if an electrical malfunction occurs
with the headlamp system. Have your
vehicle checked as soon as possible.
Amber
Headlamp fault Service
required
Maintenance Action
Message Indic-
ator
Message
Displays when the engine oil life is depleted
and requires a change. See
Engine Oil
Check (page 200).
-
Oil change required
Indicates the brake fluid level is low and the
brake system should be inspected immedi-
ately. See Brake Fluid Check (page 206).
Have your vehicle checked immediately.
Red
Brake fluid level low
Service now
Displays when the washer fluid is low and
needs to be refilled. See
Washer Fluid
Check (page 206).
-
Washer fluid level low
Parking Aid Action
Message Indic-
ator
Message
The system has detected a fault that
requires service. Have your vehicle checked
as soon as possible.
Amber
Parking aid fault Service
required
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STARTING A GASOLINE
ENGINE
Before starting the engine check the
following:
•
Make sure all occupants have fastened
their safety belts.
• Make sure the headlamps and
electrical accessories are off.
• Make sure the parking brake is on.
• Make sure the transmission is in park
(P).
When you start the engine, the idle speed
increases, this helps to warm up the
engine. If the engine idle speed does not
slow down automatically, have your
vehicle checked by an authorized dealer.
Note: Do not touch the accelerator pedal.
1. Fully press the brake pedal.
2. Turn the key to the on position to switch the ignition on.
3. Turn the key to the start position to start your vehicle. Release the key
when the engine starts.
Note: You can only operate the starter for
a limited period of time, for example 10
seconds. The number of start attempts is
limited to approximately six. If you exceed
this limit, the system will not allow you to
try again until a period of time has elapsed,
for example 30 minutes.
Engine Idle Speed after Starting
The speed at which the engine idles
immediately after starting will adjust
automatically to minimize vehicle
emissions and maximize cabin comfort
and fuel economy. The idle speed will vary depending on
certain factors. These include vehicle
component and ambient temperatures as
well as electrical and climate system
demands.
Cold or Hot Engine
If the engine does not start within 10
seconds, wait for a short period and try
again.
If the engine does not start after three
attempts, wait 10 seconds and follow the
flooded engine procedure.
If you have difficulty starting the engine
when the temperature is below -13°F
(-25°C), press the accelerator pedal to the
mid-way point of its travel and try again.
Flooded Engine
1. Shift into park (P).
2. Fully depress the accelerator pedal and
hold it there.
3. Start the engine.
Note: If the engine does not start, repeat
the cold or hot engine procedure.
SWITCHING OFF THE ENGINE
Vehicles With a Turbocharger WARNING
Do not switch the engine off when it
is running at high speed. If you do, the
turbocharger will continue running
after the engine oil pressure has dropped
to zero. This will lead to premature
turbocharger bearing wear. Release the accelerator pedal. Wait until
the engine has reached idle speed and then
switch it off.
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For best overall vehicle and engine
performance, premium fuel with an octane
rating of 91 or higher is recommended. The
performance gained by using premium fuel
is most noticeable in hot weather as well
as other conditions, for example when
towing a trailer. See Towing (page 162).
Do not use any fuel other than those
recommended because they could lead to
engine damage that will not be covered by
the vehicle Warranty.
Note: Use of any fuel other than those
recommended can impair the emission
control system and cause a loss of vehicle
performance.
Do not use:
• Diesel fuel.
• Fuels containing kerosene or paraffin.
• Fuels containing more than 85%
ethanol or E100 fuel.
• Fuels containing methanol.
• Fuels containing metallic-based
additives, including manganese-based
compounds.
• Fuels containing the octane booster
additive, methylcyclopentadienyl
manganese tricarbonyl (MMT).
• Leaded fuel (using leaded fuel is
prohibited by law).
The use of fuels with metallic compounds
such as methylcyclopentadienyl
manganese tricarbonyl (commonly known
as MMT), which is a manganese-based
fuel additive, will impair engine
performance and affect the emission
control system.
Do not be concerned if the engine
sometimes knocks lightly. However, if the
engine knocks heavily while using fuel with
the recommended octane rating, contact
an authorized dealer to prevent any engine
damage. Switching Between E85 and
Gasoline
We do not recommend repeatedly
alternating between E85 and gasoline. If
you switch from using E85 to gasoline, or
from gasoline to E85, add as much fuel as
possible, at least half a tank. Drive your
vehicle immediately for a minimum of 5 mi
(8 km)
to allow it to adapt to the change
in ethanol concentration. If you use E85
exclusively, we recommend that you fill
the fuel tank with regular unleaded
gasoline at each scheduled oil change.
FUEL FILLER FUNNEL
LOCATION - KOMBI/TOURNEO
The fuel filler funnel is located in the
left-hand side rear storage compartment.
FUEL FILLER FUNNEL
LOCATION - VAN
The fuel filler funnel is in the glove
compartment.
RUNNING OUT OF FUEL
Running out of fuel can cause damage not
covered by the vehicle Warranty.
If your vehicle runs out of fuel:
• Add a minimum of
1.3 gal (5 L) of fuel
to restart the engine.
• You may need to switch the ignition
from off to on several times after
refueling to allow the fuel system to
pump the fuel from the tank to the
engine. When restarting, cranking time
takes a few seconds longer than
normal.
Note: If your vehicle is on a steep slope,
more fuel may be required.
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EMISSION LAW
WARNING
Do not remove or alter the original
equipment floor covering or
insulation between it and the metal
floor of the vehicle. The floor covering and
insulation protect occupants of the vehicle
from the engine and exhaust system heat
and noise. On vehicles with no original
equipment floor covering insulation, do not
carry passengers in a manner that permits
prolonged skin contact with the metal
floor. Failure to follow these instructions
may result in fire or personal injury. U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws.
Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light. Tampering With a Noise Control
System
Federal laws prohibit the following acts:
•
Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
• A clogged fuel filter.
• Contaminated fuel.
• Air in the fuel system, due to loose
connections.
• An open or pinched sensor hose.
• Incorrect engine oil level.
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•
Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for
climactic conditions.
Note: Some vehicles have a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
Note: If these checks do not help you
correct the concern, have your vehicle
checked as soon as possible.
Noise Emissions Warranty,
Prohibited Tampering Acts and
Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb
(4,536 kg) Gross Vehicle Weight Rating
(GVWR). The preceding statements
concerning prohibited tampering acts and
maintenance, and the noise warranty
found in the Warranty Guide, are
applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR.
CATALYTIC CONVERTER WARNINGS
Do not park, idle or drive your vehicle
on dry grass or other dry ground
cover. The emission system heats up
the engine compartment and exhaust
system, creating the risk of fire. The normal operating temperature
of the exhaust system is very high.
Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off. WARNINGS
Exhaust leaks may result in entry of
harmful and potentially lethal fumes
into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes. Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable
exhaust emission standards.
To make sure that the catalytic converter
and other emission control components
continue to work properly:
•
Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle (page 175).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
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