2018 FORD TAURUS reset

Action and Description
Message
Press OK to select and scroll to select the desired phone.
Press OK to confirm.
Turn the Bluetooth feature on and off. 4
BT ON/OFF
Press
OK and scroll to toggle between On and Off. When the
desired selection is chosen, press OK.
Setting Bluetooth to off disconnects all Bluetooth devices
and turns off all Bluetooth features.
Delete a paired cell phone.
DEL DEVICE
Press the OK button and scroll to select the device. Press OK
to confirm.
Delete all previously paired phones (and all information
originally saved with those phones).
DELETE ALL
Press
OK to select.
Exit the current menu.
RETURN
1 This is a speed-dependent feature. It is only available when your vehicle is traveling at
3 mph (5 km/h) or less.
2 You can only connect one device at a time. When another cell phone is connected, the
previous one is disconnected.
3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phone
is selected as primary, it appears first in the list and is marked with an asterisk (*).
4 Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth
features.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,
perform a master reset, install an
application and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu,
the scroll to: Action and Description
Message
Press
OK.
SYS SETTINGS
Press
OK.
ADVANCED
Select one of the following:
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

Action and Description
Message
Get help from SYNC by using questions, helpful hints or asking you for
a specific action. To turn these prompts on or off:
PROMPTS
1.Press the OK button to select and scroll to select between On and
Off.
2. Press the
OK button when the desired selection appears in the
display. SYNC returns you to the Advanced menu.
1. Press
OK to select and then scroll through the languages. Choose
between English, Français and Español. Once selected, all of the
radio displays and prompts are in the selected language.
2. Press
OK when the desired selection appears in the display. If you
change the language setting, the display indicates that the system
is updating. When complete, SYNC returns you to the Advanced
menu.
LANGUAGES
Return to the factory default settings. This selection does not erase
your indexed information, for example phonebook, call history, text
messages or paired devices.
DEFAULTS
Press the
OK button to select and then press OK again when the
following message appears in the display.
RESTORE?
Completely erase all information stored on SYNC, for example
phonebook, call history, text messages and paired devices, and return
the system to the factory default settings.
MASTER
RESET
Press OK to select. The display indicates when complete. SYNC returns
you to the Advanced menu.
Press
OK to select.
SYNC REBOOT
Press OK to select. You only need to pressthe OK button once. SYNC will be unre- sponsive for 2-4 minutes while it is
rebooting. Wait 2-4 minutes before
attempting to execute a SYNC command
CONFIRM REBOOT?
Install applications you have downloaded.
INSTALL APP
Press the
OK button and scroll to select. Press the OK button to
confirm.
Access the Auto Version number as well as the FDN number.
SYSTEM INFO
Press the
OK button to select.
Exit the current menu.
RETURN
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

Action and Description
Message
1. Press the OK button. When find SYNC appears in the
display, press the OK button again.
2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the
display.
3. When prompted on your phone's six-digit display, enter the PIN.
Connect a previously paired Bluetooth-enabled phone.
Connect BT
1. Press
OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press
OK to
connect the device.
Turn the Bluetooth feature on and off. **
BT ON/OFF
1.Press the OK button and scroll to toggle between on and
off.
2. Make a selection and press the
OK button.
Delete a paired media device.
DEL DEVICE
1. Press the
OK button and scroll to select the device.
2. Press the
OK button to confirm.
Delete all previously paired devices.
DELETE ALL
1. Press the
OK button.
2. Press the
OK button to confirm.
Exit the current menu.
RETURN
* This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less.
** Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth
features.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. Press the
AUX button, then the Menu
button to enter the Media Menu.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

You can then scroll to:
Action and Description
Message
Press the OK button.
SYS SETTINGS
Press the
OK button.
ADVANCED
You can then select one of the following:
Have SYNC guide you by asking questions, helpful hints or
ask you for a specific action.
PROMPTS
1.Press the OK button and scroll to toggle between on and
off.
2. Make a selection and press the
OK button. SYNC takes
you back to the Advanced menu.
Choose from the available languages. The displays and
prompts are in the selected language.
LANGUAGES
1. Press the
OK button and scroll through the available
languages.
2. Press the OK button when the desired language appears
in the display.
3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information, for example phonebook,
call history, text messages and paired devices.
DEFAULTS
1. Press the
OK button.
2. Press the
OK button. When restore defaults appears in
the display, press the OK button again to confirm.
Completely erase all information stored on SYNC. All
phonebook, call history, text messages and all paired devices
will be deleted and the system will return to the factory
default settings.
MASTER RESET
Download available software applications through the USB
port.
INSTALL APP
Exit the current menu.
RETURN
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual
about audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
This may be a limitation on
your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.
Reset the Bluetooth on your
phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle,
SYNC should be able to
automatically re-connect to
your phone if you press the
"Phone" button.
There is a bluetooth bug on
some order versions of the
Android OS. This bug may
cause apps that were found
the last time your phone
connected to SYNC not to
be found again if you have
not turned off bluetooth.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™