
2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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Some vehicles may be equipped with an
aero-shield under the engine. This shield
needs to be removed for service, including
oil and filter changes. The shield has four
quick-release fasteners to secure it in
place.
UNDER HOOD OVERVIEW - 3.5L ECOBOOST™ Engine coolant reservoir. See
Engine Coolant Check (page
181).
A.
Engine oil filler cap. See Engine
Oil Check
(page 179).
B.
Engine oil dipstick. See
Engine
Oil Dipstick (page 179).
C.
Brake fluid reservoir. See
Brake
Fluid Check (page 188).
D.
Battery. See
Changing the 12V
Battery (page 189).
E. Engine compartment fuse box.
See
Fuses (page 163).
F.
Air filter assembly. See
Changing the Engine Air Filter
(page
196).
G.
Automatic transmission dipstick.
See
Automatic Transmission
Fluid Check (page 185).
H.
Washer fluid reservoir. See
Washer Fluid Check (page 189
).
I.
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LED Lamps
LED lamps are not serviceable items. See
an authorized dealer if they fail.
The following lamps are LED:
•
Front parking lamps.
• Front side marker lamps.
• Front direction indicators.
• Side direction indicators.
• Brake and rear lamps.
• Central high mounted brake lamp.
• Rear direction indicators.
• Reversing lamps.
License Plate Lamp
1. Switch all of the lamps and the ignition
off. 2. Remove the screws that secure the
lamp assembly. 3. Remove the bulb.
BULB SPECIFICATION CHART
Headlamp bulbs must be marked with an
authorized D.O.T. marking for North
America to make sure they have the proper
lamp performance, light brightness, light
pattern and safe visibility.
Replacement bulbs are specified in the
chart below. The correct bulbs will not
damage the lamp assembly or void the
lamp assembly warranty and will provide
quality bulb illumination time.
Exterior Lamps Power (Watt)
Specification
Lamp
LED
LED
Front side marker lamps.
LED
LED
Front parking lamps.
LED
LED
Front warning lamp.
LED
LED
Daytime running lamps. If equipped.
LED
LED
Front auxiliary warning lamp.
LED
LED
Exterior mirror warning lamp.
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CHANGING THE ENGINE AIR
FILTER
WARNING
Do not start the engine with the air
cleaner removed. This can cause
damage not covered by the vehicle
Warranty and can result in serious injury. When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications (page
229).
For vehicles with EcoBoost engines, when
servicing the air cleaner, it is important that
no foreign material enters the air induction
system. The engine and turbocharger are
susceptible to damage from even small
particles.
Change the air filter element at the correct
interval. See
Scheduled Maintenance
(page 306).
Note: Failure to use the correct air filter
element may result in severe engine
damage. Resulting component damage
may not be covered by the vehicle Warranty.
To replace the air filter element do the
following:
1. Switch the ignition off. 2. Remove the clips that secure the air
filter housing cover.
3. Carefully lift the air filter housing cover.
4. Remove the air filter element from the
air filter housing.
5. Wipe any dirt or debris from the air filter
housing and cover to make sure no dirt
gets in the engine and that you have a
good seal.
6. Install a new air filter element.
7. Install the air filter housing cover. Be careful not to crimp the filter element
edges between the air filter housing
and cover. This could cause filter
damage and allow unfiltered air to
enter the engine if it is not properly
seated.
8. Engage the clips to secure the air filter housing cover to the air filter housing.
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2.
Full-size dissimilar spare with label
on wheel: This spare tire has a label on
the wheel that states: THIS WHEEL AND
TIRE ASSEMBLY FOR TEMPORARY USE
ONLY.
When driving with one of the dissimilar
spare tires listed above, do not:
• Exceed
50 mph (80 km/h).
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed
70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly. The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
•
Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Tire Change Procedure WARNINGS
When one of the front wheels is off
the ground, the transmission alone
will not prevent the vehicle from
moving or slipping off the jack, even if the
transmission is in park (P). To help prevent your vehicle from
moving when changing a wheel, shift
the transmission into park (P), set
the parking brake and use an appropriate
block or wheel chock to secure the wheel
diagonally opposite to the wheel being
changed. For example, when changing the
front left wheel, place an appropriate block
or wheel chock on the right rear wheel. Do not work on your vehicle when
the jack is the only support. If the
vehicle slips off the jack, you or
someone else could be seriously injured.
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WARNINGS
Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one
provided, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. If you
are unsure if the jack capacity is adequate,
contact the authorized dealer. To reduce the risk of possible serious
injury or death, do not remove the full
size spare tire from the factory
secured location. This location is necessary
to achieve police-rated 75 mph (120 km/h)
rear impact crash-test performance.
Removal increases the risk of fuel leak in
high-speed rear impacts. Note:
Passengers should not remain in your
vehicle when the vehicle is being jacked.
Note: Jack at the specified locations to
avoid damage to the vehicle.
1. Park on a level surface, set the parking
brake and activate the hazard flashers.
2. Place the transmission in park (P) and
turn the engine off. 3. Block the diagonally opposite wheel.
4.
Lift truck cargo cover, then remove the
wingnut that secures the spare tire by
turning counterclockwise.
5. Remove the spare tire from the spare tire well.
6. Remove the wing nut bolt that secures
the jack kit by turning it
counterclockwise.
7. Remove the jack and the wrench from the bag. Fold down the wrench socket
to use to loosen the lug nuts and to
operate the jack.
8. Loosen each wheel lug nut one-half turn counterclockwise, but do not
remove them until the wheel is raised
off the ground. 9. The vehicle jacking points are shown
here, and are depicted on the warning
label on the jack. Small arrow-shaped
marks on the sills show the location of
the jacking points. 225
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10. Raise the wheel by turning the jack
handle clockwise.
11. Remove the lug nuts with the lug wrench.
12. Replace the flat tire with the spare tire, marking sure the valve stem is
facing outward. Reinstall the lug nuts
until the wheel is snug against the
hub. Do not fully tighten the lug nuts
until the wheel has been lowered.
13. Lower the wheel by turning the jack handle counterclockwise.14.
Remove the jack and fully tighten the
lug nuts in the order shown. See
Technical Specifications (page
227). Stowing the jack and flat tire
1. Insert the straight end of the jack
retention bracket through the eyelet of
the angled bracket and swing the
retention bracket over the jack. With
the jack in place, place the end of the
retention bracket over the threaded
stud in the trunk floor and secure it with
the plastic wing nut.
2. Screw the extension bolt onto the threaded stud of the jack retention
bracket.
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