
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -30°F (-34°C) and -34°F
(-37°C). Coolant concentration should be
checked using a refractometer. We
recommend, Robinair® Coolant and
Battery Refractometer 75240 (Rotunda
tool part number: ROB75240). We do not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentration.
Note:
Automotive fluids are not
interchangeable. Do not use coolant or
windshield washer fluid outside of its
specified function and vehicle location.
Note: Do not use stop leak pellets, cooling
system sealants, or non-specified additives
as they can cause damage to the engine
cooling or heating systems. Resulting
component damage may not be covered by
the vehicle Warranty.
Adding Coolant WARNINGS
Do not add engine coolant when the
engine is hot. Failure to follow this
instruction could result in personal
injury. Do not remove the coolant reservoir
cap when the cooling system is hot.
Wait 10 minutes for the cooling
system to cool down. Cover the coolant
reservoir cap with a thick cloth to prevent
the possibility of scalding and slowly
remove the cap. Failure to follow this
instruction could result in personal injury. It is very important to use prediluted
coolant meeting the correct specification
in order to avoid plugging the small
passageways in the engine cooling system.
See Capacities and Specifications
(page 322). Incorrect prediluted coolant
use can cause damage not covered by the
vehicle Warranty. If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
To top up the coolant level do the
following:
1. Unscrew the cap slowly. Any pressure
escapes as you unscrew the cap.
2. Add prediluted coolant meeting the correct specification. See
Capacities
and Specifications (page 313).
3. Add enough prediluted coolant to reach the correct level.
4. Replace the coolant reservoir cap, turn
it clockwise until you feel a strong
resistance.
5. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle.
Note: During normal vehicle operation, the
coolant may change color from orange to
pink or light red. As long as the coolant is
clear and uncontaminated, this color change
does not indicate the coolant has degraded
nor does it require the coolant to be drained,
the system to be flushed, or the coolant to
be replaced.
Do not mix different colors or types of
prediluted coolant in your vehicle. Mixing
of prediluted coolant or using an incorrect
prediluted coolant may harm the engine
or cooling system components and may
not be covered by the vehicle Warranty.
In case of emergency, you can add a large
amount of water without engine coolant
in order to reach a vehicle service location.
In this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the cooling system.
3. Refill with prediluted coolant as soon as possible.
Water alone, without prediluted coolant,
can cause engine damage from corrosion,
overheating or freezing.
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B.
215: Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
C. 65:
Indicates the aspect ratio
which gives the tire's ratio of
height to width.
D. R:
Indicates a radial type tire.
E. 15:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
F. 95:
Indicates the tire's load
index. It is an index that relates to
how much weight a tire can carry.
You may find this information in
your owner ’s manual. If not,
contact a local tire dealer.
Note: You may not find this
information on all tires because it
is not required by federal law.
G. H:
Indicates the tire's speed
rating. The speed rating denotes
the speed at which a tire is
designed to be driven for extended
periods of time under a standard
condition of load and inflation
pressure. The tires on your vehicle
may operate at different
conditions for load and inflation
pressure. These speed ratings may
need to be adjusted for the
difference in conditions. The
ratings range from
81– 186 mph
(130– 299 km/h). These ratings
are listed in the following chart. Note:
You may not find this
information on all tires because it
is not required by federal law. mph ( km/h)
Letter
rating
81 mph (130 km/h)
M
87 mph (140 km/h)
N
99 mph (159 km/h)
Q
106 mph (171 km/h)
R
112 mph (180 km/h)
S
118 mph (190 km/h)
T
124 mph (200 km/h)
U
130 mph (210 km/h)
H
149 mph (240 km/h)
V
168 mph (270 km/h)
W
186 mph (299 km/h)
Y
Note: For tires with a maximum
speed capability over 149 mph
(240 km/h), tire manufacturers
sometimes use the letters ZR. For
those with a maximum speed
capability over 186 mph (299
km/h), tire manufacturers always
use the letters ZR.
H. U.S. DOT Tire Identification
Number (TIN):
This begins with
the letters DOT and indicates that
the tire meets all federal
standards. The next two numbers
or letters are the plant code
designating where it was
manufactured, the next two are
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MEDIA: Press to open the media
source menu. You can press this
multiple times to change to CD
or to a SYNC-Media device or
scroll through the media sources
using the arrow buttons. Press
OK to select a source.
Q
Clock:
Press to access the clock
setting. Use the center arrow
controls to change the hours and
minutes. You can also set the
clock by pressing the
MENU
button and scrolling to Clock
Settings.
R RADIO:
Press to listen to the
radio or change radio stations.
Press the function buttons
below the radio screen to select
different radio functions.
S
SIRIUS or MUTE: Press to listen
to SIRIUS satellite radio, or if
equipped, press to mute the
playing audio.
T
Menu Structure
Note: Depending on your system, some
options may appear slightly different.
Press
MENU.
Press the up and down arrow buttons to
scroll through the options.
Press the right arrow to enter a menu.
Press the left arrow to exit a menu.
Press
OK to confirm a selection. Radio
Use the left and right arrows to go up or down the
frequency band.
Manual Tune
Select for a brief sampling of all available channels.
Scan
Select to store the six strongest local stations on the AM-
AST and FM-AST frequency bands.
AST
Select to have the system search by certain music
categories (such as Rock, Pop or Country).
Set Category for Seek/Scan
Select to view additional broadcast data, if available. This
feature defaults to off. RBDS must be on for you to set a
category.
RDS Text Display
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CD Settings
Select to scan all disc selections.
Scan All
Select to scan all music in the current MP3 folder.
Scan Folder
Select to bring soft and loud passages together for a more
consistent listening level.
CD Compression Clock Settings
Select to set the time and calendar date.
Set Date and Time
Select to view clock time in a 12-hour mode or 24-hour
mode.
24 Hour Display Settings
Select to change display brightness.
Brightness
Select to display the language in English, French or
Spanish.
Language
Select to display the outside temperature in Fahrenheit
or Celsius.
Temp. Setting
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
* http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from DTS U.S. and foreign patents.
HD Radio and the HD and HD Radio logos
are proprietary trademarks of DTS Ford
Motor Company and DTS are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. SATELLITE RADIO
(If Equipped)
SiriusXM® broadcasts a variety of music,
news, sports, weather, traffic and
entertainment satellite radio channels. For
more information and a complete list of
SiriusXM satellite radio channels, visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
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Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SiriusXM Satellite Radio Service
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
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Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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