ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle
’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners. WARNINGS
Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after
handling. The 12V battery is located in the left-hand
side of the luggage compartment. Remove
the door to gain access to the battery.
Your vehicle is fitted with a Motorcraft
maintenance-free battery which normally
does not require additional water.
Note:
After cleaning or replacing the
battery, make sure you reinstall the battery
cover or shield.
When a battery replacement is required,
you must use a recommended
replacement battery that matches the
electrical requirements of the vehicle.
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Note:
Contact an authorized dealer for low
voltage battery access, testing or
replacement.
To make sure the battery management
system works correctly, do not connect an
electrical device ground connection
directly to the low voltage battery negative
post. This can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note: If you add electrical accessories or
components to the vehicle, it may adversely
affect the low voltage battery performance
and durability. This may also affect the
performance of other electrical systems in
the vehicle.
For longer, trouble-free operation, keep the
top of the battery clean and dry.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
Because your vehicle ’s engine is
electronically-controlled by a computer,
some engine control settings are
maintained by power from the low-voltage
battery. Some engine computer settings,
like the idle trim and fuel trim strategy,
optimize the driveability and performance
of the engine. The clock and radio station
presets are also maintained in memory by
power from the low-voltage battery. These
settings are erased when a technician
disconnects and connects the low-voltage
battery.
To restore the settings, do the following:
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
4. Press the brake pedal and start your vehicle. 5. Run the engine until it reaches normal
operating temperature. While the
engine is warming up, complete the
following: Reset the clock. See Audio
System (page 317). Reset the power
windows bounce-back feature. See
Windows and Mirrors
(page 83).
Reset the radio station presets. See
Audio System
(page 317).
6. Allow the engine to idle for at least one
minute.
7. Drive the vehicle at least 10 mi (16 km)
to completely relearn the idle trim and
fuel trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel
trim strategy.
Make sure that you dispose of old batteries
in an environmentally friendly way. Seek
advice from your local authority about
recycling old batteries.
If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
battery cables to maintain battery charge
for quick starting.
CHECKING THE WIPER
BLADES Run the tip of your fingers over the edge of
the blade to check for roughness.
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MOTORCRAFT PARTS
2.0L ATK iVCT Engine
Component
FA-1911
Air filter element
FL-910-S
Oil filter
BXT-90T5-590
Battery
SP-530
Spark plugs
FP-71
Cabin air filter
WW-2601(driver side)
Windshield wiper blade
WW-2700 (passenger side)
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Scheduled Maintenance (page 473).
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Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Fusion Full Hybrid
Your vehicle is equipped with the
Intelligent Oil-Life Monitor system, which
displays a message in the information
display at the proper oil change interval.
This interval may be up to one year or
10,000 mi (16,000 km).
A message appears in the information
display when it is time for an oil change.
Make sure you perform the oil change
within two weeks or
500 mi (800 km)of
the message appearing. Make sure you
reset the oil monitoring system after each
oil change. See
Oil Change Indicator
Reset (page 261).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or
10,000 mi
(16,000 km)from the previous oil change.
Never exceed one year or 10,000 mi
(16,000 km)between oil change intervals. Fusion Energi Plug-in Hybrid
Your vehicle is equipped with the
Intelligent Oil-Life Monitor system, which
displays a message in the information
display at the proper oil change interval.
This interval may be up to two years or
20,000 mi (32,000 km)
.
A message appears in the information
display when it is time for an oil change.
Make sure you perform the oil change
within two weeks or
500 mi (800 km)of
the message appearing. Make sure you
reset the Intelligent Oil-Life Monitor after
each oil change. See
Oil Change
Indicator Reset (page 261).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km)from
your last oil change. Never exceed two
years or
20,000 mi (32,000 km)between
oil change intervals.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle ’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
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Refueling.........................................................160
Fuel Filler Door Manual Override
Lever................................................................... 162
System Warnings................................................ 162
Remote Control..............................................50 Car Finder................................................................ 53
Intelligent Access Key........................................ 50
Remote Start......................................................... 54
Replacing the Battery......................................... 52
Sounding the Panic Alarm................................ 53
Using the Key Blade............................................. 51
Remote Start..................................................127 Automatic Settings............................................ 127
Repairing Minor Paint Damage...............278
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................55
Reporting Safety Defects (Canada Only)..............................................................244
Reporting Safety Defects (U.S. Only)..............................................................244
Roadside Assistance
...................................231
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 232
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................232
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 232
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 231
Vehicles Sold in the United States: Using Roadside Assistance.................................... 231
Roadside Emergencies
...............................231
Running-In See: Breaking-In................................................. 228
Running Out of Fuel....................................159 Adding Fuel From a Portable Fuel
Container.......................................................... 159
Filling a Portable Fuel Container.................. 159
S
Safety Canopy ™
.............................................47Safety Precautions
.......................................157
Satellite Radio..............................................328 Satellite Radio Electronic Serial Number
(ESN)................................................................ 329
Satellite Radio Reception Factors...............329
SiriusXM Satellite Radio Service.................. 329
Troubleshooting................................................. 330
Scheduled Maintenance Record...........482
Scheduled Maintenance...........................473
Seatbelt Extension
........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 37
Seats
.................................................................128
Security..............................................................68
Settings...........................................................442 911 Assist............................................................... 447
Ambient Lighting............................................... 453
Bluetooth............................................................. 444
Clock...................................................................... 444
Display................................................................... 455
General................................................................... 451
Media Player........................................................ 443
Mobile Apps........................................................ 450
Navigation............................................................ 448
Phone
.................................................................... 444
Radio....................................................................... 447
Sound..................................................................... 442
Valet Mode........................................................... 455
Vehicle................................................................... 453
Voice Control....................................................... 455
Wi-Fi and Hotspot............................................. 452
Side Airbags
.....................................................45
Side Sensing System..................................189 Obstacle Distance Indicator.......................... 190
Sitting in the Correct Position..................128
Snow Chains See: Using Snow Chains................................. 302
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
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