2018 FORD FUSION ENERGI bluetooth

Cell phone issues
Possible solutionPossible causeIssue
Try switching your cell phone off, resettingit or removing the battery, then try again.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.
Limitations on your cellphone's capability.
The systemsays "Phone-book down-loaded" but mySYNC 3 phone-book is empty oris missingcontacts.
If the missing contacts are stored on yourSIM card, move them to your cell phone'smemory.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am havingtroubleconnecting mycell phone toSYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.
Possible cell phonemalfunction.
Try deleting your device from SYNC 3 anddeleting SYNC from your device, then tryingagain.
Always check the security and auto acceptprompt settings relative to the SYNC 3Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messagingis not workingon SYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of thedevice named with your vehicle makeand model to enter the next menu.
457
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
•Turn Show Notifications on.
•Disconnect then reconnect your iPhonefrom the SYNC 3 system to activate thissettings update.
Your iPhone is now set up to forwardincoming text messages to SYNC 3.Repeat these steps for every other SYNC 3vehicle that you connect. Your iPhone willonly forward incoming text messages toSYNC 3 if the iPhone is not unlocked in themessaging application.Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.Possible device malfunc-tion.
I am havingtroubleconnecting mydevice.Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
458
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.
Bluetooth audiodoes notstream.
The device is notconnected.
Try switching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
The device is in a badstate.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 390).The file format is notsupported by SYNC 3.
Update media index. See Settings (page442).The device needs to bere-indexed.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
459
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then connect it backto SYNC 3.
This is a device limitation.
When I connectmy device, Isometimes donot hear anysound.
To listen to Apple devices through USB,select AirPlay from the devices ControlCenter, then select Dock Connector.
To listen to Apple devices throughBluetooth Stereo, select AirPlay from thedevices Control Center, then select SYNC.
Connect a compatible device or mediaplayer.The device or mediaplayer is incompatible.
SYNC 3 doesnot display thesong informa-tion, repeat, orshuffle buttons.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connec-tion.Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains aunique identifier, such as part of the MACaddress.
Multiple Access pointswithin range with thesame SSID.
Position the vehicle close to the hotspotwith the front of the vehicle facing thehotspot direction and remove obstacles ifpossible. Other Wi-Fi, Bluetooth, microwaveand cordless phones may cause interfer-ence.
Weak signal probablydue to distance from thehotspot, obstruction orhigh interference.
Disconnectingafter successfulconnection.
460
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to resetit on your phone. If you are in your vehicle,SYNC 3 should be able to automatically re-connect to your phone if you press the"Phone" button.
There is a Bluetooth issueon some older versionsof the Android operatingsystem that may causeapps that were found onyour previous vehicledrive to not be foundagain if you did notswitch Bluetooth off.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC 3's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
You may need to resetthe USB connection toSYNC 3.
My iPhone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC 3.
Increase the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.The Bluetooth volume onthe phone may be low.
I have anAndroid phone.I found andstarted mymedia app onSYNC 3, butthere is nosound or thesound is verylow.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofBluetooth ports thatapps can use to connect.If you have more AppLinkapps on your phone thanthe number of availableBluetooth ports, you willnot see all of your appslisted in the SYNC 3mobile apps menu.
I can only seesome of theAppLink appsrunning on myphone listed inthe SYNC 3Mobile AppsMenu.
463
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting, refer to the regional Fordor Lincoln website.
468
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

End User License Agreement.................495VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................495Engine Block Heater....................................148Using the Engine Block Heater......................149Engine Coolant Check................................261Adding Coolant...................................................262Coolant Change.................................................264Engine Coolant TemperatureManagement..................................................265Fail-Safe Cooling...............................................264Recycled Coolant...............................................263Severe Climates.................................................263Engine Emission Control...........................164Engine ImmobilizerSee: Passive Anti-Theft System....................68Engine Oil Check.........................................260Adding Engine Oil..............................................260Engine Oil Dipstick......................................260Engine Specifications................................308Entertainment..............................................390AM/FM Radio......................................................392Apps.......................................................................400Bluetooth Stereo or USB................................399CD (If equipped)................................................398HD Radio™ Information (IfAvailable)........................................................395SiriusXM® Satellite Radio (IfActivated)........................................................392Sources...................................................................391Supported Media Players, Formats andMetadata Information...............................400USB Port..............................................................400Environment......................................................15EPBSee: Electric Parking Brake.............................180Event Data RecordingSee: Data Recording..............................................9Export Unique Options..................................13Exterior Mirrors................................................84Auto-Dimming Feature......................................85Blind Spot Monitor..............................................86Fold-Away Exterior Mirrors...............................85Heated Exterior Mirrors......................................85Integrated Blind Spot Mirrors..........................85Memory Mirrors.....................................................85Power Exterior Mirrors........................................84Puddle Lamps ......................................................85
Signal Indicator Mirrors......................................85
F
Fastening the Seatbelts...............................33Rear Inflatable Seatbelt.....................................35Seatbelt Locking Modes....................................34Using Seatbelts During Pregnancy................33Flat Tire InflationSee: Tire Sealant and Inflator Kit..................281Floor Mats.......................................................229Fog Lamps - FrontSee: Front Fog Lamps........................................80Ford Credit..........................................................11US Only......................................................................11Ford Protect....................................................471Ford Protect Extended Service Plan(CANADA ONLY)...........................................472Ford Protect Extended Service Plans (U.S.Only)...................................................................471Front Fog Lamps............................................80Front Parking Aid..........................................188Obstacle Distance Indicator..........................189Front Passenger Sensing System............43Fuel and Refueling........................................157Fuel Consumption........................................162Fuel Economy......................................................162Fuel Filler Funnel Location........................159Fuel Filter.........................................................267Fuel Quality.....................................................157Choosing the Right Fuel...................................157Fuel Freshness Mode........................................158Fuel Shutoff...................................................232Fuses................................................................246Fuse Specification Chart..........................246Passenger Compartment Fuse Panel........253Power Distribution Box....................................246
G
Garage Door OpenerSee: Universal Garage Door Opener............137Gauges...............................................................89Left Information Display...................................89Right Information Display..................................91GearboxSee: Transmission...............................................175
528
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index

Refueling.........................................................160Fuel Filler Door Manual OverrideLever...................................................................162System Warnings................................................162Remote Control..............................................50Car Finder................................................................53Intelligent Access Key........................................50Remote Start.........................................................54Replacing the Battery.........................................52Sounding the Panic Alarm................................53Using the Key Blade.............................................51Remote Start..................................................127Automatic Settings............................................127Repairing Minor Paint Damage...............278Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl.............................................................55Reporting Safety Defects (CanadaOnly)..............................................................244Reporting Safety Defects (U.S.Only)..............................................................244Roadside Assistance...................................231Vehicles Sold in Canada: Getting RoadsideAssistance........................................................232Vehicles Sold in Canada: RoadsideAssistance Program Coverage.................232Vehicles Sold in Canada: Using RoadsideAssistance........................................................232Vehicles Sold in the United States: GettingRoadside Assistance....................................231Vehicles Sold in the United States: UsingRoadside Assistance....................................231Roadside Emergencies...............................231Running-InSee: Breaking-In.................................................228Running Out of Fuel....................................159Adding Fuel From a Portable FuelContainer..........................................................159Filling a Portable Fuel Container..................159
S
Safety Canopy™.............................................47
Safety Precautions.......................................157Satellite Radio..............................................328Satellite Radio Electronic Serial Number(ESN)................................................................329Satellite Radio Reception Factors...............329SiriusXM Satellite Radio Service..................329Troubleshooting.................................................330Scheduled Maintenance Record...........482Scheduled Maintenance...........................473Seatbelt Extension........................................39Seatbelt Height Adjustment......................36Seatbelt Reminder.........................................37Belt-Minder™.........................................................37Seatbelts...........................................................32Principle of Operation.........................................32Seatbelt Warning Lamp and IndicatorChime..............................................................36Conditions of operation.....................................37Seats.................................................................128Security..............................................................68Settings...........................................................442911 Assist...............................................................447Ambient Lighting...............................................453Bluetooth.............................................................444Clock......................................................................444Display...................................................................455General...................................................................451Media Player........................................................443Mobile Apps........................................................450Navigation............................................................448Phone....................................................................444Radio.......................................................................447Sound.....................................................................442Valet Mode...........................................................455Vehicle...................................................................453Voice Control.......................................................455Wi-Fi and Hotspot.............................................452Side Airbags.....................................................45Side Sensing System..................................189Obstacle Distance Indicator..........................190Sitting in the Correct Position..................128Snow ChainsSee: Using Snow Chains.................................302Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12
532
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Index