Door Keypad Code
Select this button to add or erase apersonal door keypad code. To add orerase a personal code, you first need to
enter the five-digit factory set code. Youcan find this code on the owner's walletcard in the glove box or from yourauthorized dealer.
Camera Settings
To make adjustments using the touchscreen, select:
Action and DescriptionMessage
Camera Settings
Then select from the following:
You can enable or disable this option using the slider.Rear CameraDelay
You can find more information on the rear-view camera system in the parking aids chapterof your owner manual.
Onboard Modem Serial Number (ESN)
Selecting this button on the settings menushows you the ESN number for yoursystem. You need this number for certainregistrations such as Satellite Radio.
Charge Port Light (If Equipped)
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Charge Port Light
You can then select:
Illuminates when plugging in, opening doors, pressing theunlock button on your remote and while charging.On
Does not illuminate.Off
Illuminates only when plugging in, opening doors, orpressing the unlock button on your remote.Limited
Note:Details on the charge port lightfunctions are in another chapter. See HighVoltage Battery (page 168).
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SYNC™ 3
Display
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
The screen goes black and does not display anything. To switch thescreen back on, simply tap the screen.Display Off
Make the screen display brighter or dimmer.Brightness
You can select:Mode
The screen automatically switches between day andnight modes based on the outside light level.Auto
The screen displays with a light background to enhancedaytime viewing.Day
The screen displays with a darker background to makenighttime viewing easier.Night
Voice Control
You can adjust the voice control settingsby selecting the following options.
Menu Item
Enable this option to removeadditional voice promptsand confirmations.
Advanced Mode
Enable this option to havethe system confirm acontacts name with youbefore making a call.
Phone Confirmation
Enable this option to havethe system display a list ofavailable voice commandswhen the voice button ispressed.
Voice Command List
Valet Mode
Valet mode allows you to lock the system.No information is accessible until thesystem is unlocked with the correct PIN.
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SYNC™ 3
When you select valet mode a pop upappears informing you that a four digitcode must be entered to enable anddisable valet mode. You can use any PINyou chose but you must use the same PINto disable valet mode. The system asksyou to input the code.
Note:If the system is locked and youcannot remember the PIN, please contactthe Customer Relationship Center.
United States: 1-800-392-3673Canada: 1-800-565-3673
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincolnwebsite.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC 3 performance.
There is back-ground noiseduring a phonecall.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNC3 is not set to off. Look for the microphoneicon on the phone screen.
To restart your system, shut down theengine, open and close the door, and thenlock the door and wait for 2-3 minutes.Make sure that your SYNC 3 screen is blackand the lighted USB port is off.
The system may need tobe restarted.
During a call, Icannot hear theother personand they cannothear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is notable to down-load my phone-book.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.Possible cell phonemalfunction.You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.
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SYNC™ 3
Cell phone issues
Possible solutionPossible causeIssue
Try switching your cell phone off, resettingit or removing the battery, then try again.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.
Limitations on your cellphone's capability.
The systemsays "Phone-book down-loaded" but mySYNC 3 phone-book is empty oris missingcontacts.
If the missing contacts are stored on yourSIM card, move them to your cell phone'smemory.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am havingtroubleconnecting mycell phone toSYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.
Possible cell phonemalfunction.
Try deleting your device from SYNC 3 anddeleting SYNC from your device, then tryingagain.
Always check the security and auto acceptprompt settings relative to the SYNC 3Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messagingis not workingon SYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of thedevice named with your vehicle makeand model to enter the next menu.
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SYNC™ 3
Cell phone issues
Possible solutionPossible causeIssue
•Turn Show Notifications on.
•Disconnect then reconnect your iPhonefrom the SYNC 3 system to activate thissettings update.
Your iPhone is now set up to forwardincoming text messages to SYNC 3.Repeat these steps for every other SYNC 3vehicle that you connect. Your iPhone willonly forward incoming text messages toSYNC 3 if the iPhone is not unlocked in themessaging application.Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.Possible device malfunc-tion.
I am havingtroubleconnecting mydevice.Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
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SYNC™ 3
The following table provides examples ofvehicle use and its impact on oil changeintervals. It is a guideline only. Actual oil
change intervals depend on several factorsand generally decrease with severity ofuse.
Normal Maintenance Intervals
Fusion Full Hybrid
When to Expect the Message Prompting you to Change Your Oil
Vehicle Use and ExampleInterval
Normal9,500–10,000 mi(15,000–16,000 km)Normal commutingHigh efficiency driving
Severe or Extreme
8,000–10,000 mi(13,000–16,000 km)Moderate to heavy load or towingMountainous or off-road conditionsExtended idling
Light
3,000–10,000 mi(5,000–16,000 km)Infrequent vehicle useLow amount of gasoline engine on timeHigh efficiency driving
Normal Scheduled Maintenance1, 2
Change engine oil and filter.3Every 12 months or10,000 mi (16,000 km) theoil monitoring systemdisplays a message in theinformation display.
Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealerfor requirements.
Inspect brake pads, shoes, rotors, drums, brake linings,hoses and parking brake.
Inspect engine cooling system and motor/electronicscooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
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Scheduled Maintenance
When to Expect the Message Prompting you to Change Your Oil
Vehicle Use and ExampleInterval
High efficiency driving
Severe or Extreme
8,000–15,000 mi(13,000–24,000 km)Moderate to heavy load or towingMountainous or off-road conditionsExtended idling
Light
3,000–20,000 mi(5,000–32,000 km)Infrequent vehicle useLow amount of gasoline engine on timeHigh efficiency driving
At Every Oil Change Interval as Indicated by the Information Display.1, 2
Change engine oil and filter.3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength andhoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed two years or 20,000 mi (32,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the Intelligent Oil-Life Monitor system anytime you change the engine oil andfilter. See Oil Change Indicator Reset (page 261).
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Scheduled Maintenance
Antenna PositionsMaximum output power Watt (PeakRMS)Frequency BandMHz
1501-30
2, 35050-54
2, 35068-88
2, 350142-176
2, 350380-512
2, 310806-870
Note:After the installation of radiofrequency transmitters, check fordisturbances from and to all electricalequipment in your vehicle, both in thestandby and transmit modes.
Check all electrical equipment:
•With the ignition ON.
•With the engine running.
•During a road test at various speeds.
Check that electromagnetic fieldsgenerated inside your vehicle cabin by thetransmitter installed do not exceedapplicable human exposure requirements.
END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USERLICENSE AGREEMENT (EULA)
•You (“You” or “Your” as applicable)have acquired a vehicle having severaldevices, including SYNC ® and variouscontrol modules, ("DEVICES") thatinclude software licensed or owned byFord Motor Company and its affiliates("FORD MOTOR COMPANY"). Thosesoftware products of FORD MOTORCOMPANY origin, as well as associatedmedia, printed materials, and "online"or electronic documentation("SOFTWARE") are protected byinternational intellectual property lawsand treaties. The SOFTWARE islicensed, not sold. All rights reserved.
•The SOFTWARE may interface withand/or communicate with, or may belater upgraded to interface with and/orcommunicate with additional softwareand/or systems provided by FORDMOTOR COMPANY.
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Appendices