ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
1882018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingRoadside Emergencies
Your vehicle has limited engine powerwhen in the fail-safe mode, drive yourvehicle with caution. Your vehicle does notmaintain high-speed operation and theengine may operate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1.Pull off the road as soon as safelypossible and switch the engine off.
2.If you are a member of a roadsideassistance program, we recommendthat you contact your roadsideassistance service provider.
3.If this is not possible, wait a shortperiod for the engine to cool.
4.Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5.When the engine temperature cools,you can re-start the engine. Have yourvehicle checked as soon as possible tominimize engine damage.
Note:Driving your vehicle without repairincreases the chance of engine damage.
Engine Coolant TemperatureManagement (If Equipped)
WARNING
To reduce the risk of crash and injury,be prepared that the vehicle speedmay reduce and the vehicle may notbe able to accelerate with full power untilthe coolant temperature reduces.
If you tow a trailer with your vehicle, theengine may temporarily reach a highertemperature during severe operatingconditions, for example ascending a longor steep grade in high ambienttemperatures.
At this time, you may notice the coolanttemperature gauge moves toward the redzone and a message may appear in theinformation display.
You may notice a reduction in vehiclespeed caused by reduced engine power inorder to manage the engine coolanttemperature. Your vehicle may enter thismode if certain high-temperature andhigh-load conditions take place. Theamount of speed reduction depends onvehicle loading, grade and ambienttemperature. If this occurs, there is noneed to stop your vehicle. You cancontinue to drive.
The air conditioning may automaticallyturn on and off during severe operatingconditions to protect the engine fromoverheating. When the coolanttemperature decreases to the normaloperating temperature, the air conditioningturns on.
If the coolant temperature gauge movesfully into the red zone, or if the coolanttemperature warning or service enginesoon messages appear in your informationdisplay, do the following:
1.Stop your vehicle as soon as it is safeto do so. Fully apply the parking brake,shift into park (P) or neutral (N).
2.Leave the engine running until thecoolant temperature gauge needlereturns to the normal position. Afterseveral minutes, if the temperaturedoes not drop, follow the remainingsteps.
3.Switch the engine off and wait for it tocool. Check the coolant level.
4.If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
5.If the coolant level is normal, restartthe engine and continue.
2202018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingMaintenance
When driving with one of the dissimilarspare tires listed above, do not:
•Exceed 50 mph (80 km/h).
•Load the vehicle beyond maximumvehicle load rating listed on the SafetyCompliance Label.
•Tow a trailer.
•Use snow chains on the end of thevehicle with the dissimilar spare tire.
•Use more than one dissimilar spare tireat a time.
•Use commercial car washingequipment.
•Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tireslisted above at any one wheel location canlead to impairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•All-wheel driving capability.
3.Full-size dissimilar spare withoutlabel on wheel
When driving with the full-size dissimilarspare wheel and tire assembly, do not:
•Exceed 70 mph (113 km/h).
•Use more than one dissimilar sparewheel and tire assembly at a time.
•Use commercial car washingequipment.
•Use snow chains on the end of thevehicle with the dissimilar spare wheeland tire assembly.
The usage of a full-size dissimilar sparewheel and tire assembly can lead toimpairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•All-wheel driving capability.
When driving with the full-size dissimilarspare wheel and tire assembly, additionalcaution should be given to:
•Towing a trailer.
•Driving vehicles equipped with acamper body.
•Driving vehicles with a load on thecargo rack.
Drive cautiously when using a full-sizedissimilar spare wheel and tire assemblyand seek service as soon as possible.
Tire Change Procedure
WARNINGS
Do not get under a vehicle that is onlysupported by a vehicle jack.
When you install a wheel, alwaysremove any corrosion, dirt or foreignmaterials present on the mountingsurfaces of the wheel or the surface of thewheel hub, brake drum or brake disc thatcontacts the wheel. Make sure to secureany fasteners that attach the rotor to thehub so they do not interfere with themounting surfaces of the wheel. Installingwheels without correct metal-to-metalcontact at the wheel mounting surfacescan cause the wheel nuts to loosen andthe wheel to come off while your vehicleis in motion, resulting in loss of vehiclecontrol, personal injury or death.
2642018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingWheels and Tires
Tilting Head Restraints .....................................112Heated Seats..................................................116Heated Steering Wheel................................73Heated Windows and Mirrors..................109Heated Exterior Mirrors....................................109Heated Rear Window.......................................109HeatingSee: Climate Control.........................................104Hill Start Assist..............................................148Switching the System On and Off...............149Using Hill Start Assist.......................................149Hints on Controlling the InteriorClimate..........................................................107Cooling the Interior Quickly............................108General Hints........................................................107Heating the Interior Quickly............................107Recommended Settings for Cooling .........108Recommended Settings for Heating..........108Side Window Defogging in ColdWeather............................................................109Hints on Driving With Anti-LockBrakes............................................................148Home Screen................................................346Hood LockSee: Opening and Closing the Hood............211
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Ignition Switch................................................119In California (U.S. Only).............................194Information Display Control.......................72Information Displays.....................................92General Information............................................92Information Messages.................................96Installing Child Restraints.............................17Child Restraints......................................................17Using Lap and Shoulder Belts..........................18Using Lower Anchors and Tethers forChildren (LATCH)............................................20Using Tether Straps.............................................22Instrument Cluster........................................86Instrument Lighting Dimmer......................77Interior Lamps.................................................80Front Interior Lamps (If Equipped)...............80Interior Luggage Compartment Release- 4-Door..........................................................66Interior Mirror...................................................84Introduction.........................................................7
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Jump Starting the Vehicle.........................190Connecting the Jumper Cables....................190Jump Starting........................................................191Preparing Your Vehicle.....................................190Removing the Jumper Cables.........................191
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Keyless Entry....................................................65SECURICODE™ KEYLESS ENTRYKEYPAD..............................................................65Keyless Starting.............................................119Failure to Start.....................................................120Fast Restart............................................................121Starting Your Vehicle.........................................120Stopping the Engine When Your Vehicle isMoving.................................................................121Stopping the Engine When Your Vehicle isStationary..........................................................121Switching the Ignition On to AccessoryMode..................................................................120Keys and Remote Controls.........................47
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Lane Keeping System.................................165Switching the System On and Off...............166Lighting Control..............................................76Headlamp Flasher................................................77High Beams............................................................76Parking Lamps.......................................................76Lighting...............................................................76General Information............................................76Load Carrying.................................................176Load Limit........................................................176Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles..............................................................181Vehicle Loading - with and without aTrailer..................................................................176Locking and Unlocking................................60Activating Intelligent Access.............................61Autolock...................................................................62Autounlock.............................................................63Battery Saver.........................................................63Disabled Intelligent Access Keys....................62
4632018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingIndex
Sun Visors.........................................................84Illuminated Vanity Mirror...................................84Supplementary Restraints System.........38Principle of Operation........................................38Symbols Glossary.............................................7SYNC™ 3........................................................335General Information.........................................335SYNC™ 3 Troubleshooting......................393SYNC™ Applications and Services.......313911 Assist................................................................313SYNC Mobile Apps.............................................315SYNC™............................................................297General Information..........................................297SYNC™ Troubleshooting..........................327
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TailgateSee: Manual Liftgate...........................................64Technical SpecificationsSee: Capacities and Specifications............268The Better Business Bureau (BBB) AutoLine Program (U.S. Only).......................195Tire Care..........................................................244Glossary of Tire Terminology........................246Important Information for 235/40R18Low-Profile Tires and Wheels..................244Information About Uniform Tire QualityGrading.............................................................244Information Contained on the TireSidewall............................................................247Temperature A B C............................................245Traction AA A B C...............................................245Treadwear.............................................................245Tire Pressure Monitoring System..........260Changing Tires With a Tire PressureMonitoring System........................................261Understanding Your Tire PressureMonitoring System .......................................261TiresSee: Wheels and Tires.....................................244Towing a Trailer.............................................182Towing the Vehicle on Four Wheels - 1.0LEcoBoost™, AutomaticTransmission...............................................183Emergency Towing.............................................183Recreational Towing..........................................183
Towing the Vehicle on Four Wheels -2.0L, Automatic Transmission..............183Emergency Towing.............................................183Recreational Towing.........................................184Towing the Vehicle on Four Wheels -Manual Transmission...............................182Recreational Towing..........................................182Towing..............................................................182Traction Control............................................150Principle of Operation......................................150Transmission Code Designation.............273Transmission..................................................140Transporting the Vehicle............................182Trip Computer.................................................95All Values................................................................95Average Fuel Consumption..............................95Distance to Empty...............................................95Instantaneous Fuel.............................................95Outside Air Temperature...................................95Resetting the Trip Computer...........................95Trip Odometer.......................................................95Trip Timer................................................................96Type Approvals............................................455
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Under Hood Overview - 1.0LEcoBoost™..................................................213Under Hood Overview - 2.0L....................214Unique Driving Characteristics.................127USB Port.........................................................296Using Cruise Control....................................162Switching Cruise Control Off..........................162Switching Cruise Control On..........................162Using MyKey With Remote StartSystems..........................................................58Using Snow Chains.....................................259Using Stability Control................................152Using SYNC™ With Your MediaPlayer.............................................................318Accessing Your USB Song Library................322Bluetooth Devices and SystemSettings.............................................................324Connecting Your Digital Media Player to theUSB Port...........................................................318Media Menu Features........................................321Media Voice Commands.................................319USB 2......................................................................324
4672018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingIndex