2018 FORD FLEX CD player

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
439
Flex (TP3) , enUSA, Edition date: 201801, Second Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
442
Flex (TP3) , enUSA, Edition date: 201801, Second Printing SYNC™ 3

Supported Media Players, Formats and
Metadata Information................................ 395
USB Ports............................................................. 395
Environment......................................................15
Essential Towing Checks...........................213 Before Towing a Trailer..................................... 215
Hitches.................................................................... 214
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 216
Safety Chains....................................................... 214
Trailer Brake Controller Connector...............214
Trailer Brakes........................................................ 214
Trailer Lamps........................................................ 215
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)....................................................... 213
When Towing a Trailer...................................... 215
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................88
Blind Spot Information System...................... 89
Direction Indicator Mirrors................................ 89
Fold-Away Exterior Mirrors............................... 88
Heated Exterior Mirrors ..................................... 89
Integrated Blind Spot Mirror............................ 89
Memory Mirrors .................................................... 89
Power Exterior Mirrors........................................ 88
Power-Folding Mirrors....................................... 88
Puddle Lamps....................................................... 89
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt..................................... 37
Seatbelt Locking Modes.................................... 36
Using Seatbelts During Pregnancy................35
Flat Tire See: Changing a Road Wheel....................... 296
Floor Mats
........................................................219
Fog Lamps - Front See: Front Fog Lamps........................................ 85
Foot Pedals See: Adjusting the Pedals................................. 79
Ford Credit
..........................................................11
US Only...................................................................... 11Ford Protect...................................................445
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 446
Ford Protect Extended Service Plans (U.S. Only).................................................................. 445
Front Fog Lamps
............................................85
Front Passenger Sensing System............46
Fuel and Refueling.......................................153
Fuel Consumption
.......................................158
Advertised Capacity.......................................... 158
Fuel Economy...................................................... 158
Fuel Filler Funnel Location........................154
Fuel Quality
.....................................................153
Choosing the Right Fuel................................... 153
Fuel Shutoff
...................................................222
Fuses................................................................234
Fuse Specification Chart..........................234 Passenger Compartment Fuse
Panel.................................................................. 239
Power Distribution Box.................................... 234
G
Garage Door Opener See: Universal Garage Door Opener...........138
Gauges...............................................................92
Gearbox See: Transmission.............................................. 164
General Information on Radio Frequencies...................................................52
Intelligent Access................................................. 52
General Maintenance Information
........447
Multi-Point Inspection..................................... 449
Owner Checks and Services......................... 448
Protecting Your Investment........................... 447
Why Maintain Your Vehicle?.......................... 447
Why Maintain Your Vehicle at Your Dealership?..................................................... 447
Getting Assistance Outside the U.S. and Canada.........................................................230
Getting the Services You Need...............227 Away From Home.............................................. 227
H
Handbrake See: Parking Brake.............................................. 176
Hazard Flashers
............................................222
498
Flex (TP3) , enUSA, Edition date: 201801, Second Printing Index

Vehicles Sold in Canada: Using Roadside
Assistance........................................................ 222
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 221
Vehicles Sold in the United States: Using Roadside Assistance.................................... 221
Roadside Emergencies...............................221
Roof Racks and Load Carriers................204
Running-In See: Breaking-In.................................................. 218
Running Out of Fuel....................................154 Adding Fuel From a Portable Fuel
Container.......................................................... 155
Filling a Portable Fuel Container.................. 154
S
Safety Canopy ™............................................49
Safety Precautions.......................................153
Scheduled Maintenance Record...........455
Scheduled Maintenance
...........................447
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats
..................................................................123
Security...............................................................73
Settings............................................................415 911 Assist............................................................... 420
Ambient Lighting................................................ 427
Bluetooth............................................................... 417
Clock........................................................................\
417
Display................................................................... 428
General.................................................................. 425
Media Player......................................................... 416
Mobile Apps......................................................... 424
Navigation............................................................. 422
Phone...................................................................... 417
Radio....................................................................... 421
SiriusXM................................................................ 422
Sound...................................................................... 415
Valet Mode........................................................... 429
Vehicle................................................................... 428Voice Control.......................................................
429
Wi-Fi & Hotspot................................................. 426
Side Airbags
.....................................................48
Sitting in the Correct Position..................123
Snow Chains See: Using Snow Chains................................. 292
Spare Wheel See: Changing a Road Wheel....................... 296
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................453
Exceptions............................................................ 454
Speed Control See: Cruise Control............................................ 189
Stability Control
............................................178
Principle of Operation....................................... 178
Starter Switch See: Ignition Switch............................................ 147
Starting a Gasoline Engine.......................148 Automatic Engine Shutdown........................ 150
Failure to Start..................................................... 150
Guarding Against Exhaust Fumes.................151
Important Ventilating Information................151
Stopping the Engine When Your Vehicle is Moving................................................................. 151
Stopping the Engine When Your Vehicle is Stationary......................................................... 150
Vehicles with an Ignition Key......................... 148
Vehicles with Keyless Start............................. 149
Starting and Stopping the Engine..........147 General Information........................................... 147
Steering............................................................201 Electric Power Steering.................................... 201
Steering Wheel................................................75
Storage Compartments
.............................145
Sunroof See: Moonroof...................................................... 90
Sun Visors.........................................................90 Illuminated Vanity Mirror.................................. 90
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Symbols Glossary
.............................................7
SYNC™ 3........................................................365
General Information......................................... 365
502
Flex (TP3) , enUSA, Edition date: 201801, Second Printing Index

SYNC™ 3 Troubleshooting.....................430
SYNC™ Applications and
Services........................................................344
911 Assist............................................................... 344
SYNC™ AppLink ™.....................................346
SYNC Mobile Apps............................................ 346
SYNC™............................................................326 General Information......................................... 326
SYNC™ Troubleshooting
..........................357
T
Technical Specifications See: Capacities and Specifications............302
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................229
Tire Care..........................................................278 Glossary of Tire Terminology........................ 280
Information About Uniform Tire Quality Grading .............................................................. 278
Information Contained on the Tire Sidewall............................................................. 281
Temperature A B C............................................ 279
Traction AA A B C............................................... 279
Treadwear............................................................. 279
Tire Pressure Monitoring System...........293 Changing Tires With a Tire Pressure
Monitoring System....................................... 294
Understanding Your Tire Pressure Monitoring System ...................................... 294
Tires See: Wheels and Tires...................................... 276
Towing a Trailer.............................................210 Load Placement................................................. 210
Towing the Vehicle on Four Wheels...........................................................216
Emergency Towing............................................. 216
Recreational Towing.......................................... 216
Towing..............................................................210
Traction Control
.............................................177
Principle of Operation........................................ 177
Trailer Sway Control......................................211
Transmission Code Designation
............307
Transmission..................................................164
Transporting the Vehicle...........................225 U
Under Hood Overview - 3.5L
Duratec.........................................................246
Under Hood Overview - 3.5L Ecoboost™..................................................247
Universal Garage Door Opener...............138 HomeLink Wireless Control System...........138
USB Port..........................................................325
Using Adaptive Cruise Control................190 Automatic Cancellation................................... 193
Blocked Sensor................................................... 194
Canceling the Set Speed................................. 193
Changing the Set Speed.................................. 193
Detection Issues.................................................. 193
Following a Vehicle............................................. 191
Hilly Condition Usage........................................ 193
Overriding the Set Speed................................ 192
Resuming the Set Speed................................. 193
Setting the Adaptive Cruise Speed..............191
Setting the Gap Distance................................ 192
Switching Adaptive Cruise Control Off....................................................................... 193
Switching Adaptive Cruise Control On........................................................................\
190
Switching to Normal Cruise Control............195
System Not Available....................................... 194
Using All-Wheel Drive................................168 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 170
Operating AWD Vehicles With Mismatched Tires.................................................................... 169
Operating AWD Vehicles With Spare Tires.................................................................... 169
Using Cruise Control...................................189 Switching Cruise Control Off......................... 189
Switching Cruise Control On.......................... 189
Using MyKey With Remote Start Systems...........................................................61
Using Snow Chains
.....................................292
Using Stability Control................................179
Using SYNC™ With Your Media Player.............................................................347
Accessing Your Play Menu.............................. 352
Connecting Your Digital Media Player to the USB Port........................................................... 347
Media Menu Features...................................... 350
Media Voice Commands................................ 349
503
Flex (TP3) , enUSA, Edition date: 201801, Second Printing Index