
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift the transmission to park (P).
2. Switch off the engine.
3. Block the wheels. Working with the Engine On WARNING: To reduce the risk of
vehicle damage and personal burn injuries,
do not start your engine with the air cleaner
removed and do not remove it while the
engine is running.
1. Set the parking brake and shift the transmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood 1. Pull the hood release lever.
2. Slightly lift the hood.
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3. Move the catch to the left to release
the hood. 4.
Open the hood and support it with the
hood strut.
Closing the Hood
1. Remove the hood strut from the catch
and secure it correctly in the clip.
2. Lower the hood and allow it to drop under its own weight for the last 8-12
in (20-30 cm).
Note: Make sure that the hood is correctly
closed.
UNDER HOOD OVERVIEW - 1.0L ECOBOOST™
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Engine coolant reservoir
*
: See
Engine Coolant Check (page
188).
A
Engine oil filler cap *
: See Engine
Oil Check
(page 186).
B
Battery: See Changing the 12V
Battery
(page 193).
C
Brake and clutch fluid reservoir *
:
See
Brake Fluid Check (page
192).
D Engine compartment fuse box:
E
Windshield and rear window
washer fluid reservoir:
See
Washer Fluid Check (page 193).
F
Air cleaner:
See Changing the
Engine Air Filter (page 210).
G
Engine oil dipstick *
:
See Engine
Oil Check (page 186).
H
* The filler caps and the engine oil dipstick
are colored for easy identification.
UNDER HOOD OVERVIEW - 1.6L DURATEC-16V TI-VCT (SIGMA)
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ABCD
EGHF

Engine coolant reservoir
*
: See
Engine Coolant Check (page
188).
A
Engine oil filler cap *
: See Engine
Oil Check
(page 186).
B
Battery: See Changing the 12V
Battery
(page 193).
C
Brake and clutch fluid reservoir :
See
Brake Fluid Check (page
192).
D
Engine compartment fuse box:
E
Windshield and rear window
washer fluid reservoir:
See
Washer Fluid Check (page 193).
F Air cleaner:
See Changing the
Engine Air Filter (page 210).
G
Engine oil dipstick *
:
See Engine
Oil Check (page 186).
H
* The filler caps and the engine oil dipstick
are colored for easy identification.
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HGFE

ENGINE OIL DIPSTICK - 1.0L
ECOBOOST™
Minimum.
A
Maximum.
B
ENGINE OIL DIPSTICK - 1.6L
DURATEC-16V TI-VCT (SIGMA) Minimum
A
Maximum
B
ENGINE OIL CHECK WARNING: Do not work on a hot
engine.
To check the engine oil level consistently
and accurately, do the following: 1.
Make sure the parking brake is on. Make
sure the transmission is in park (P) or
neutral (N).
2. Run the engine until it reaches normal operating temperature.
3. Make sure that your vehicle is on level ground.
4. Switch the engine off and wait 15 minutes for the oil to drain into the oil
pan. Checking the engine oil level too
soon after you switch the engine off
may result in an inaccurate reading.
5. Open the hood. See
Opening and
Closing the Hood (page 182).
6. Remove the dipstick and wipe it with a clean, lint-free cloth. See
Under
Hood Overview (page 183).
7. Replace the dipstick and remove it again to check the oil level. See
Engine Oil Dipstick
(page 186).
8. Make sure that the oil level is between
the maximum and minimum marks. If
the oil level is at the minimum mark,
add oil immediately. See
Capacities
and Specifications (page 250).
9. If the oil level is correct, replace the dipstick and make sure it is fully seated.
Note: Do not remove the dipstick when the
engine is running.
Note: If the oil level is between the
maximum and minimum marks, the oil level
is acceptable. Do not add oil.
Note: The oil consumption of new engines
reaches its normal level after approximately
3,000 mi (5,000 km)
.
Adding Engine Oil WARNING:
Do not add engine oil
when the engine is hot. Failure to follow
this instruction could result in personal
injury.
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WARNING: Do not remove the filler
cap when the engine is running.
Do not use supplemental engine oil
additives because they are unnecessary
and could lead to engine damage that may
not be covered by the vehicle Warranty. Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Committee (ILSAC).
To top up the engine oil level do the
following:
1. Clean the area surrounding the engine
oil filler cap before you remove it.
2. Remove the engine oil filler cap. See Under Hood Overview (page 183).
Turn it counterclockwise and remove
it.
3. Add engine oil that meets Ford specifications. See
Capacities and
Specifications (page 250). See
Capacities and Specifications (page
253
). You may have to use a funnel to
pour the engine oil into the opening.
4. Recheck the oil level. 5. If the oil level is correct, replace the
dipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Make sure you install the oil filler cap
correctly.
Note: Soak up any spillage with an
absorbent cloth immediately.
OIL CHANGE INDICATOR
RESET
(If Equipped)
Only reset the system after changing the
engine oil and oil filter.
Resetting the Oil Life Monitoring
System
1. Switch the ignition on. Do not start the
engine.
2. Fully press the accelerator and brake pedals at the same time.
3. Keep the accelerator and brake pedals
fully pressed.
4. After three seconds, a message appears confirming that the reset is in
progress.
5. After 25 seconds, a message appears confirming that the reset is complete.
6. Release the accelerator and brake pedals.
7. Switch the ignition off.
ENGINE COOLING FAN WARNING:
Keep your hands and
clothing clear of the engine cooling fan.
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Under certain conditions, the engine
cooling fan may continue to run for several
minutes after you switch your vehicle off.
ENGINE COOLANT CHECK
WARNING: Do not remove the
coolant reservoir cap when the cooling
system is hot. Wait 10 minutes for the
cooling system to cool down. Cover the
coolant reservoir cap with a thick cloth to
prevent the possibility of scalding and
slowly remove the cap. Failure to follow
this instruction could result in personal
injury. WARNING: Do not put coolant in the
windshield washer reservoir. If sprayed on
the windshield, coolant could make it
difficult to see through the windshield. WARNING:
To reduce the risk of
personal injury, make sure the engine is
cool before unscrewing the coolant
pressure relief cap. The cooling system is
under pressure. Steam and hot liquid can
come out forcefully when you loosen the
cap slightly. WARNING:
Do not add coolant
further than the MAX mark.
When the engine is cold, check the
concentration and level of the coolant at
the intervals listed in the scheduled
maintenance information. See Scheduled
Maintenance
(page 389).
Note: Make sure that the coolant level is
between the
MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the
MAX mark. Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between
-29°F (-34°C) and -35°F
(-37°C). Coolant concentration should be
checked using a refractometer. We do not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentration.
Adding Coolant WARNING:
Do not add engine
coolant when the engine is hot. Failure to
follow this instruction could result in
personal injury. WARNING:
Do not remove the
coolant reservoir cap when the cooling
system is hot. Wait 10 minutes for the
cooling system to cool down. Cover the
coolant reservoir cap with a thick cloth to
prevent the possibility of scalding and
slowly remove the cap. Failure to follow
this instruction could result in personal
injury.
Note: Automotive fluids are not
interchangeable. Take care not to put
engine coolant in the windshield washer
fluid reservoir or windshield washer fluid in
the engine coolant reservoir.
Note: Do not use stop leak pellets, cooling
system sealants, or non-specified additives
as they can cause damage to the engine
cooling or heating systems. Resulting
component damage may not be covered by
the vehicle Warranty.
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