ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the vehicle.
2. Switch on the vehicle.
3. Repeat steps 1 and 2 to re-enable the
fuel pump.
JUMP STARTING THE VEHICLE WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Use only adequately sized cables
with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note:
Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.
Note: Use only a 12-volt supply to start your
vehicle. Note:
Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables WARNINGS
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Do not attach the end of the positive
cable to the studs or L-shaped eyelet
located above the positive (+)
terminal of your vehicle ’s battery. High
current may flow through and cause
damage to the fuses. Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Note:
In the illustration, the bottom vehicle
represents the booster vehicle.
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the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
To ensure proper operation of the BMS,
any electrical devices that are added to
the vehicle should not have their ground
connection made directly at the negative
battery post. A connection at the negative
battery post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note:
Electrical or electronic accessories
added to the vehicle by the dealer or the
owner may adversely affect battery
performance and durability, and may also
affect the performance of other electrical
systems in the vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
which matches the electrical requirements
of the vehicle. After battery replacement,
or in some cases after charging the battery
with the external charger, the BMS requires
eight hours of vehicle sleep time (key off
with doors closed) to relearn the new
battery state of charge. Prior to relearning
the state of charge, the BMS may disable
electrical features (to protect the battery)
earlier than normal. CHECKING THE WIPER
BLADES Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth.
CHANGING THE WIPER
BLADES
You can manually move the wiper arms
when the ignition is off. This allows for ease
of blade replacement and cleaning under
the blades.
1. Pull the wiper blade and arm away
from the glass.
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AUXILIARY SWITCHES
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
equipped with radio transmitters, for
example, two-way radios, telephones
and theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulations, and
should be installed by an authorized
dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle. The auxiliary switch option package
provides four switches, mounted in the
center of the instrument panel. These
switches operate only while the ignition is
in the on position, whether the engine is
running or not. Ford recommends, however,
that the engine remain running to maintain
battery charge when using the auxiliary
switches for extended periods of time or
higher current draws.
Note:
When your vehicle has a diesel
engine, use the auxiliary switches only while
the engine is running. The glow plugs also
drain battery power when the ignition key is
in the on position. Using the auxiliary
switches, even for limited amounts of time,
can cause your battery to drain quickly and
prevent your vehicle from restarting.
When switched on, the auxiliary switches
provide 8 amps, 12 amps or 20 amps of
electrical battery power for a variety of
personal or commercial uses.
The relay box for the auxiliary switches is
on the end of the left side of the instrument
panel. See your authorized dealer for
service.
The relays are coded as shown:
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2
2-Speed Rear Axle.......................................120
Axle Shifting......................................................... 120
A
A/C See: Climate Control........................................... 72
About This Manual
...........................................7
Diesel Engine Information................................... 8
Minor Troubleshooting Guide............................ 9
Warnings.................................................................... 8
ABS See: Brakes............................................................. 121
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 122
Accessories.....................................................316
Accessories See: Replacement Parts
Recommendation............................................ 13
Adjusting the Headlamps
.........................210
Horizontal Aim Adjustment............................. 211
Vertical Aim Adjustment................................. 210
Adjusting the Steering Wheel...................46
Air Brakes.........................................................125 Air Chamber Stroke Indication...................... 125
Cam Brakes - Automatic Slack Adjusters........................................................... 125
Emergency Air Brake......................................... 126
Air Conditioning See: Climate Control........................................... 72
Air Filter See: Changing the Engine Air Filter - 6.7L
Diesel.................................................................. 213
See: Changing the Engine Air Filter - 6.8L...................................................................... 217
Air Induction System Inspection.............221 Chassis-mounted Charge Air Cooler..........222
Air Suspension
................................................141
Air Suspension Dump Button......................... 141
Connecting and Disconnecting a Trailer with Air Suspension and Air Suspension
Dump Button.................................................... 141
Suspension Conversions................................... 141
System Indicator Light....................................... 141
Appendices....................................................350 At a Glance
.........................................................17
Audible Warnings and Indicators.............63 Beltminder Warning............................................ 63
Door Ajar.................................................................. 63
Headlamps On Warning Chime...................... 63
Key in Ignition Warning Chime........................ 63
Parking Brake On Warning Chime.................. 63
Audio Control..................................................46 Media........................................................................\
. 47
Seek, Next or Previous........................................ 47
Audio Input Jack...........................................283
Audio System................................................276 General Information.......................................... 276
Audio Unit - Vehicles With: AM/FM/CD/ SYNC
..............................................................277
Audio Unit - Vehicles With: AM/ FM
...................................................................279
Automatic Transmission.............................114
Brake-Shift Interlock........................................... 117
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 118
Understanding the Shift Positions of a 6– Speed Automatic Transmission..........114
Understanding your SelectShift™ Automatic transmission............................... 115
Automatic Transmission Fluid Check............................................................203
Transmission Fluid Level................................ 204
Auxiliary Power Points.................................83 110 Volt AC Power Point..................................... 83
12 Volt DC Power Point....................................... 83
Locations................................................................. 83
Auxiliary Switches
........................................316
Axle Inspection.............................................226
Front Axle.............................................................. 226
B
Battery See: Changing the 12V Battery...................... 207
Bonnet Lock See: Opening and Closing the Hood...........186
Booster Seats
...................................................27
Types of Booster Seats....................................... 27
Brake Fluid Check........................................205
Brakes.................................................................121 General Information............................................ 121
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Getting the Services You Need................159
Away From Home............................................... 159
H
Handbrake See: Parking Brake.............................................. 122
Hazard Flashers............................................154
Headlamp Adjusting See: Adjusting the Headlamps...................... 210
Headlamp Removal See: Removing a Headlamp............................ 211
Headrest See: Head Restraints........................................... 75
Head Restraints...............................................75 Adjusting the Head Restraint........................... 76
Heated Exterior Mirrors.................................74
Heating See: Climate Control........................................... 72
Hints on Controlling the Interior Climate
............................................................73
Defogging the Side Windows in Cold
Weather............................................................... 74
General Hints.......................................................... 73
Quickly Cooling the Interior............................... 73
Quickly Heating the Interior.............................. 73
Recommended Settings for Cooling.............73
Recommended Settings for Heating............73
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................... 73
Hints on Driving With Anti-Lock Brakes.............................................................122
Hood Lock See: Opening and Closing the Hood...........186
I
Ignition Switch
................................................86
In California (U.S. Only).............................160
Information Display Control.......................47
Information Displays
....................................64
General Information........................................... 64
Information Messages
.................................66
Diesel Messages................................................... 67
Engine....................................................................... 70
Fuel........................................................................\
.... 70
Key........................................................................\
..... 70Maintenance..........................................................
70
Park Brake................................................................. 71
Installing Child Restraints...........................20 Child Seats.............................................................. 20
Tether Strap Attachment.................................. 26
Using Cinch Tongue Lap and Shoulder Belts (All Front Center, Super Cab and Crew
Cab Rear Center Positions)......................... 23
Using Lap and Shoulder Belts.......................... 21
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 25
Using Tether Straps............................................. 25
Instrument Cluster
........................................56
Instrument Lighting Dimmer.....................50
Instrument Panel Overview.........................17
Interior Lamps
..................................................51
Interior Mirror...................................................55
Introduction.........................................................7
J
Jump Starting the Vehicle.........................155 Connecting the Jumper Cables..................... 155
Jump Starting....................................................... 156
Preparing Your Vehicle...................................... 155
Removing the Jumper Cables........................ 156
K
Keys and Remote Controls........................40
L
Lighting Control..............................................49 Headlamp Flasher............................................... 50
High Beams............................................................ 49
Lighting..............................................................49 General Information............................................ 49
Limited Slip Differential
..............................119
Load Carrying.................................................140
Load Limit.......................................................140
Unloaded or Lightly Loaded Vehicles.........140
Locking and Unlocking
.................................42
Autolock and Autounlock.................................. 42
Battery Saver......................................................... 43
Illuminated Entry.................................................. 43
Power Door Locks................................................ 42
Remote Control..................................................... 42
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Remote Control..............................................40
Car Finder................................................................. 41
Integrated Keyhead Transmitters .................40
Replacing the Battery........................................ 40
Sounding a Panic Alarm..................................... 41
Removing a Headlamp................................211
Repairing Minor Paint Damage...............233
Replacement Parts Recommendation........................................13
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control..............................................................41
Reporting Safety Defects (Canada Only)..............................................................164
Reporting Safety Defects (U.S. Only)...............................................................163
Roadside Assistance
...................................153
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 154
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................154
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 154
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 153
Vehicles Sold in the United States: Using Roadside Assistance.................................... 153
Roadside Emergencies
...............................153
Running-In See: Breaking-In.................................................. 148
Running Out of Fuel - Diesel
.....................96
Purging Air From the System........................... 97
Starting the Engine.............................................. 97
Running Out of Fuel - Gasoline.................97
S
Safety Precautions........................................92 Low Fuel Pressure................................................ 93
Satellite Radio
...............................................281
Satellite Radio Electronic Serial Number
(ESN)................................................................. 282
Satellite Radio Reception Factors................281
SiriusXM Satellite Radio Service................... 281
Troubleshooting................................................. 282Scheduled Maintenance Record
...........340
Scheduled Maintenance...........................320
Seatbelt Extension
........................................38
Seatbelt Height Adjustment......................35
Seatbelt Reminder........................................36 Belt-Minder™........................................................ 36
Seatbelts............................................................31 Principle of Operation.......................................... 31
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 36
Seats...................................................................75
Security..............................................................44
Selective Catalytic Reductant System - Diesel.............................................................105
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System.............................................................. 109
Diesel Exhaust Fluid Guidelines and Information...................................................... 108
Diesel Exhaust Fluid Level.............................. 105
Diesel Exhaust Fluid Warning Messages and Vehicle Operations............................... 107
Filling the Diesel Exhaust Fluid Tank..........105
Sitting in the Correct Position....................75
Snow Chains See: Using Snow Chains.................................. 251
Spare Wheel See: Changing a Road Wheel......................... 251
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................330
Diesel Engine....................................................... 333
Exceptions............................................................ 338
Gasoline Engines............................................... 330
Speed Control See: Cruise Control............................................. 137
Spring U-Bolt Check...................................228 U-bolt Nut Torque............................................. 228
Stability Control
............................................134
Principle of Operation....................................... 134
Starter Switch See: Ignition Switch............................................ 86
Starting a Diesel Engine..............................88 ........................................................................\
............ 88
Cold Weather Starting....................................... 89
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