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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
If you tow your vehicle incorrectly, or by
any other means, vehicle damage may
occur.
We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.
It is acceptable to have your two-wheel
drive vehicle towed with the front wheels
on the ground (without dollies) and the
rear wheels off the ground. We recommend towing a four-wheel drive
vehicle with all wheels off the ground, such
as using a wheel lift and dollies or flatbed
equipment. However, it is acceptable to
use a wheel lift to raise the rear of your
vehicle so long as, depending on vehicle
configuration, you perform the following
before towing:
•
If your vehicle has an electronic
shift-on-the-fly transfer case, make
sure you switch the four-wheel drive
control to the 2H position before
towing.
Note: Towing an electronic shift-on-the-fly
four-wheel drive vehicle with the front
wheels on the ground without disengaging
the front hubs may cause damage to the
automatic transmission.
Note: Towing a two-wheel drive vehicle or
an electronic shift-on-the-fly four-wheel
drive vehicle with the rear wheels on the
ground for more than
50 mi (80 km) or
faster than 35 mph (56 km/h) may cause
damage to the automatic transmission.
TOWING POINTS WARNING:
Using recovery hooks
is dangerous and should only be done by
a person familiar with proper vehicle
recovery safety practices. Improper use
of recovery hooks may cause hook failure
or separation from the vehicle and could
result in serious injury or death. WARNING: Always slowly remove
the slack from the recovery strap prior
to pulling. Failure to do so can introduce
significantly higher loads which can
cause the recovery hooks to break off, or
the recovery strap to fail which can cause
serious injury or death.
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WARNING: Never link two straps
together with a clevis pin. These heavy
metal objects could become projectiles
if the strap breaks and can cause serious
injury or death.
Your vehicle comes equipped with
frame-mounted front recovery hooks.
These hooks should never have a load
applied to them greater than the gross
vehicle weight rating of your vehicle.
Before using recovery hooks:
• Make sure all attaching points are
secure and capable of withstanding
the applied load.
• Never use chains, cables or tow straps
with metal hook ends.
• Only use recovery straps that have a
minimum breaking strength two to
three times the gross vehicle weight of
the stuck vehicle.
• Make sure the recovery strap is in good
condition and free of visible cuts, tears
or damage.
• Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.
• Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label.
• Always align the tow vehicle and stuck
vehicle in a straight line (within 10
degrees).
• Keep bystanders to the
sides of the
vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.
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Protected Components
Fuse Rating
Fuse Number
Alt A sensor.
10A 1
23
Trailer brake control module.
30A 2
24
Body control module 1.
50A 2
25
Electric fan (Gas).
50A 2
26
Driver seat motors/memory module.
30A 2
27
Heated seat.
15A 1
28
4x4 solenoid.
10A 1
29
Trailer tow battery charge.
25A 2
30
Not used.
—
31
A/C clutch.
10A 1
32
Not used.
—
33
Vehicle power 5 (Diesel).
10A 1
34
Vehicle power 4 (Gas).
20A 1
35
Vehicle power 4 (Diesel).
15A 1
Vehicle power 3.
10A 1
36
Vehicle power 2 (Gas).
25A 1
37
Vehicle power 2 (Diesel).
15A 1
Vehicle power 1 (Gas).
25A 1
38
Vehicle power 1 (Diesel).
20A 1
Not used.
—
39
Body-control-module voltage-quality-
module feed.
30A 2
41
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Protected Components
Fuse Rating
Fuse Number
Trailer tow lamps module.
20A 2
43
Not used.
—
45
Steering-column lock.
10A 1
46
Powertrain control heater 3 (Diesel).
50A 2
47
Fuel filter heater (Diesel).
30A 2
48
Not used.
—
49
Fuel pump.
30A 2
50
Power point 3.
20A 2
51
Powertrain control heater 2 (Diesel).
50A 2
52
Trailer tow park lamps.
25A 2
53
Not used.
—
54
Upfitter 2 relay (Raptor).
15A 2
55
Not used.
—
56
USB smart charger.
5A 1
58
Not used.
—
59
Not used.
—
60
Not used (spare).
15A 1
61
Upfitter 6 relay (Raptor).
5A 1
62
4x4.
25A 1
63
E-locker.
15A 1
64
Not used.
—
65
Not used.
—
66
Not used.
—
67
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Protected Components
Fuse Rating
Fuse Number
Not used.
—
69
Anti-lock brake system (ABS) valves.
40A 2
70
Electric parking brake.
4x4.
25A 2
71
Not used.
—
72
Not used.
—
73
Trailer tow backup lamps.
10A 1
74
Not used.
—
75
Body control module 2.
40A 2
76
Climate controlled seat.
30A 2
77
Spot light module.
10A 1
78
Not used.
—
79
Heated windshield wiper.
10A 1
80
Upfitter 4 relay (Raptor).
Not used.
—
81
Transmission fluid pump.
30A 1
82
Powertrain control module (Diesel).
5A 1
Transmission control module.
15A 1
83
Not used.
—
84
Not used.
—
85
Not used.
—
86
Not used.
—
87
Multi-Contour Seats Relay.
10A 1
88
Upfitter 3 relay (Raptor).
Power running boards.
30A 2
89
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Page 343 of 641
Protected Components
Fuse Rating
Fuse Number
Not used.
—
91
Heated mirrors.
15A 1
93
Rear heated seat module (Raptor, Diesel).
15A 1
94
Not used (spare).
15A 1
95
Not used.
—
96
Electric fan (Raptor).
40A 2
97
Powertrain control heater 1 (Diesel).
50A 2
10R transmission module r/s.
15A 2
98
3.3L transmission fluid pump.
Heated rear window.
40A 2
99
Diesel exhaust fluid (DEF) heater relay
(Diesel).
25A 2
100
Electric fan (Base only).
25A 2
101
Power sliding back window.
30A 2
102
Trailer tow stop-turn relay fuse.
20A 2
103
Snowplow switch.
15A 1
104
Rear heated seats (Base).
Telescoping mirror.
10A 1
105
1 Micro fuse.
2 Slotted M case fuse. Protected Components
Fuse Rating
Relay Number
Powertrain control module relay.
—
R02
Electric fan relay.
—
R05
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Passenger Compartment Fuse
Panel
The fuse panel is in the right-hand side of
the passenger footwell behind a trim panel.
To remove the trim panel, pull it toward
you and swing it away from the side. To
reinstall it, line up the tabs with the grooves
on the panel, and then push it shut.
To remove the fuse panel cover, press in
the tabs on both sides of the cover, and
then pull it off.
To reinstall the fuse panel cover, place the
top part of the cover on the fuse panel and
push the bottom part until it latches.
Gently pull on the cover to make sure it has
latched properly. Protected Components
Fuse Rating
Fuse Number
Not used.
—
1
Memory module logic.
7.5A
2
Memory seat switches.
Lumbar motor.
Driver door lock motor.
20A
3
Trailer brake control.
5A
4
Not used (spare).
20A
5
Not used (spare).
10A
6
Not used (spare).
10A
7
Not used (spare).
10A
8
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