2018 FORD EXPEDITION bluetooth

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 436).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
466).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
484
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- SYNC™ 3

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
485
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
488
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- SYNC™ 3

Recycled Coolant..............................................
330
Severe Climates.................................................. 331
Engine Emission Control.............................191
Engine Immobilizer See: Passive Anti-Theft System......................77
Engine Oil Check...........................................327 Adding Engine Oil............................................... 327
Engine Oil Dipstick.......................................327
Engine Specifications
................................380
Drivebelt Routing.............................................. 380
Entertainment..............................................436 AM/FM Radio...................................................... 438
Apps....................................................................... 446
Bluetooth Stereo or USB................................ 445
CD (If equipped)................................................ 444
HD Radio ™ Information (If
Available)......................................................... 441
SiriusXM® Satellite Radio (If Activated)........................................................ 439
Sources.................................................................. 437
Supported Media Players, Formats and Metadata Information................................ 446
USB Ports............................................................. 446
Environment......................................................14
EPB See: Electric Parking Brake.............................. 212
Essential Towing Checks..........................287 Before Towing a Trailer.................................... 293
Hitches.................................................................. 288
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 293
Safety Chains...................................................... 289
Trailer Brakes....................................................... 289
Trailer Hitch Cover.............................................. 287
Trailer Lamps....................................................... 292
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)...................................................... 287
When Towing a Trailer..................................... 293
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors................................................98 360-Degree Camera.......................................... 99
Auto-Dimming Feature...................................... 99
Auto-Folding Mirrors........................................... 98
Blind Spot Monitor.............................................. 99
Fold-Away Exterior Mirrors............................... 98Heated Exterior Mirrors......................................
99
Integrated Blind Spot Mirror............................ 99
Memory Mirrors.................................................... 99
Power Exterior Mirrors........................................ 98
Puddle Lamps ...................................................... 99
Signal Indicator Mirrors...................................... 99
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt.................................... 38
Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
Flat Tire See: Changing a Road Wheel........................ 373
Floor Mats
......................................................298
Fog Lamps - Front See: Front Fog Lamps........................................ 92
Foot Pedals See: Adjusting the Pedals................................. 86
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect..................................................496 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 497
Ford Protect Extended Service Plans (U.S. Only)................................................................. 496
Four-Wheel Drive........................................202
Front Fog Lamps............................................92
Front Parking Aid..........................................222 Obstacle Distance Indicator.......................... 223
Front Passenger Sensing System............46
Fuel and Refueling
.......................................184
Fuel Consumption.......................................189
Advertised Capacity.......................................... 189
Calculating Fuel Economy.............................. 190
Filling the Fuel Tank.......................................... 190
Fuel Filler Funnel Location........................185
Fuel Filter........................................................335
Fuel Quality....................................................184 Choosing the Right Fuel.................................. 184
Fuel Shutoff....................................................301
Fuse Box Locations......................................314 Engine Compartment Fuse Box.................... 314
Passenger Compartment Fuse Box.............314
Fuses
.................................................................314
Fuse Specification Chart...........................314 Engine Compartment Fuse Box.................... 314
560
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- Index

Roadside Assistance.................................300
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 301
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................301
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 301
Vehicles Sold in the United States: Getting Roadside Assistance.................................. 300
Vehicles Sold in the United States: Using Roadside Assistance.................................. 300
Roadside Emergencies.............................300
Roof Racks and Load Carriers.................267 Adjusting the Crossbar.................................... 268
Maximum Recommended Load Amounts........................................................... 267
Running-In See: Breaking-In................................................. 297
Running Out of Fuel
....................................185
Adding Fuel From a Portable Fuel
Container.......................................................... 186
Filling a Portable Fuel Container.................. 185
S
Safety Canopy ™
............................................49
Safety Precautions......................................184
Satellite Radio..............................................395 Satellite Radio Electronic Serial Number
(ESN)................................................................ 396
Satellite Radio Reception Factors..............396
SiriusXM Satellite Radio Service.................396
Troubleshooting................................................. 397
Scheduled Maintenance Record...........506
Scheduled Maintenance
..........................498
Seatbelt Extension........................................42
Seatbelt Height Adjustment......................39
Seatbelt Reminder
........................................40
Belt-Minder™....................................................... 40
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation.................................... 40
Seats.................................................................149
Security...............................................................77
Settings...........................................................466 911 Assist................................................................ 471Ambient Lighting...............................................
478
Bluetooth............................................................. 468
Clock...................................................................... 468
Display................................................................... 479
General.................................................................. 476
Media Player........................................................ 467
Mobile Apps......................................................... 475
Navigation............................................................. 473
Phone.................................................................... 468
Radio....................................................................... 472
SiriusXM................................................................. 473
Sound.................................................................... 466
Valet Mode.......................................................... 480
Vehicle.................................................................... 478
Voice Control...................................................... 480
Wi-Fi & Hotspot.................................................. 477
Side Airbags
.....................................................48
Side Sensing System..................................223
Obstacle Distance Indicator.......................... 224
Sitting in the Correct Position..................149
Snow Chains See: Using Snow Chains................................. 368
Spare Wheel See: Changing a Road Wheel........................ 373
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................504
Exceptions........................................................... 505
Speed Control See: Cruise Control............................................ 237
Stability Control
............................................216
Principle of Operation....................................... 216
Starter Switch See: Ignition Switch............................................ 175
Starting a Gasoline Engine........................176 Automatic Engine Shutdown.......................... 177
Failure to Start...................................................... 177
Guarding Against Exhaust Fumes................179
Important Ventilating Information...............179
Stopping the Engine When Your Vehicle is Moving................................................................ 178
Stopping the Engine When Your Vehicle is Stationary......................................................... 178
Vehicles with an Ignition Key..........................176
565
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing- Index