
Website
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 423).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services. Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
384
Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

4
4WD
See: Four-Wheel Drive...................................... 155
A
A/C See: Climate Control......................................... 108
About This Manual...........................................7
ABS See: Brakes........................................................... 160
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 160
Accessories.....................................................451 Exterior Style........................................................ 451
Interior Style......................................................... 451
Lifestyle.................................................................. 451
Peace of Mind...................................................... 451
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control.............183
Active Park Assist
..........................................172
Using Active Park Assist................................... 173
Adjusting the Headlamps........................258 Horizontal Aim Adjustment.......................... 260
Vertical Aim Adjustment................................ 258
Adjusting the Steering Wheel.....................71
Airbag Disposal...............................................47
Air Conditioning See: Climate Control......................................... 108
Air Filter See: Changing the Engine Air Filter............266
Alarm See: Anti-Theft Alarm........................................ 70
Ambient Lighting.............................................81 Adjusting the Brightness................................... 82
Changing the Color.............................................. 82
Switching Ambient Lighting Off..................... 82
Switching Ambient Lighting On...................... 82
Anti-Theft Alarm............................................70 Arming the Alarm................................................. 70
Disarming the Alarm........................................... 70
Appendices....................................................474 Apps
.................................................................420
........................................................................\
.......... 420
SiriusXM Traffic and Travel Link................... 422
At a Glance........................................................16
Audible Warnings and Indicators.............92 Automatic Transmission Warning
Chime................................................................... 92
Engine On Warning Chime................................ 92
Headlamps On Warning Chime...................... 92
Key in Ignition Warning Chime........................ 92
Keyless Warning Alert ........................................ 92
Parking Brake On Warning Chime.................. 92
Audio Control....................................................71 Type One................................................................... 71
Type Two.................................................................. 72
Audio System
.................................................321
General Information........................................... 321
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display
.................324
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................322
Audio Unit - Vehicles With: AM/FM/ CD....................................................................327
Menu Structure................................................... 329
Audio Unit - Vehicles With: Sony Audio System..........................................................326
Autolamps........................................................78 Windshield Wiper Activated
Headlamps........................................................ 78
Automatic Climate Control......................109 Dual Zone Temperature Control..................... 111
Single Zone Temperature Control.................. 111
Smart Zone............................................................. 111
Switching Back to Single Zone Temperature Control...................................... 111
Automatic High Beam Control..................79 Automatic High Beam Indicator.................... 80
Switching the System On and Off................80
Automatic Transmission.............................151 Brake-Shift Interlock Override....................... 153
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 154
SelectShift Automatic ™
Transmission................................................... 152
Understanding the Positions of Your Automatic Transmission.............................. 151
Automatic Transmission Fluid Check
............................................................254
503
Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing Index

Cleaning Products.......................................268
Materials............................................................... 268
Cleaning the Engine....................................270
Cleaning the Exterior..................................268 Cleaning the Headlamps................................ 269
Exterior Chrome Parts..................................... 269
Exterior Plastic Parts........................................ 269
Stripes or Graphics........................................... 269
Underbody........................................................... 269
Under Hood......................................................... 269
Cleaning the Instrument Panel and Instrument Cluster Lens..........................271
Cleaning the Interior.....................................271
Cleaning the Wheels
...................................273
Cleaning the Windows and Wiper Blades...........................................................270
Clearing All MyKeys
.......................................54
Climate Control............................................108
Collision Warning System.........................199 PRINCIPLE OF OPERATION........................... 199
Coolant Check See: Engine Coolant Check........................... 250
Crash Sensors and Airbag Indicator.......46
Creating a MyKey
...........................................54
Programming/Changing Configurable
Settings............................................................... 54
Cross Traffic Alert.........................................196 Blocked Sensors................................................. 198
Switching the System Off and On...............198
System Errors....................................................... 198
System Lights, Messages and Audible Alerts.................................................................. 198
System Limitations............................................ 198
Using the Cross Traffic Alert System..........196
Cruise Control
..................................................72
Principle of Operation....................................... 182
Type One.................................................................. 72
Type Two.................................................................. 73
Cruise control See: Using Cruise Control................................ 182
Customer Assistance.................................225
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9Daytime Running Lamps.............................79
Type One - Conventional
(Non-Configurable)........................................ 79
Type Two - Configurable................................... 79
Digital Radio..................................................332 HD Radio Reception and Station
Troubleshooting............................................ 333
Direction Indicators
........................................81
Doors and Locks.............................................59
Driver Alert......................................................189 PRINCIPLE OF OPERATION........................... 189
USING DRIVER ALERT..................................... 189
Driver and Passenger Airbags
...................40
Children and Airbags............................................ 41
Proper Driver and Front Passenger Seating Adjustment....................................................... 40
Driver Knee Airbag
.........................................45
Driving Aids.....................................................189
Driving Hints
...................................................216
Driving Through Water................................217
DRL See: Daytime Running Lamps......................... 79
E
Economical Driving
......................................216
Electric Parking Brake..................................161 Applying the Electric Parking brake..............161
Battery With No Charge................................... 163
Releasing the Electric Parking Brake...........162
Electromagnetic Compatibility...............474
Emission Law
..................................................147
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........148
Tampering With a Noise Control System............................................................... 147
End User License Agreement..................476 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 476
Engine Block Heater....................................135 Using the Engine Block Heater...................... 135
Engine Coolant Check...............................250 Adding Coolant.................................................. 250
Coolant Change.................................................. 252
Engine Coolant Temperature Management.................................................. 253
Fail-Safe Cooling................................................ 252
Recycled Coolant............................................... 252
505
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Fuses.................................................................232
Fuse Specification Chart...........................232
Luggage Compartment Fuse Panel...........238
Passenger Compartment Fuse
Panel .................................................................. 236
Power Distribution Box.................................... 232
Pre-Fuse Box....................................................... 232
G
Garage Door Opener See: Universal Garage Door Opener............124
Gauges...............................................................88 Engine Coolant Temperature Gauge............89
Fuel Gauge............................................................. 89
Information Display............................................ 88
Gearbox See: Transmission............................................... 151
General Information on Radio Frequencies...................................................48
Intelligent Access................................................. 48
General Maintenance Information.......455 Multi-Point Inspection..................................... 457
Owner Checks and Services......................... 456
Protecting Your Investment........................... 455
Why Maintain Your Vehicle?......................... 455
Why Maintain Your Vehicle at Your Dealership?..................................................... 455
Getting Assistance Outside the U.S. and Canada.........................................................228
Getting the Services You Need...............225 Away From Home.............................................. 225
H
Handbrake See: Parking Brake.............................................. 161
Hazard Flashers...........................................220
Headlamp Adjusting See: Adjusting the Headlamps..................... 258
Headlamp Exit Delay....................................79
Headrest See: Head Restraints.......................................... 116
Head Restraints
.............................................116
Adjusting the Head Restraint.......................... 118
Heated Seats..................................................123
Heated Steering Wheel
................................73 Heated Windows and Mirrors...................114
Heated Exterior Mirrors...................................... 114
Heated Rear Window......................................... 114
Windshield Wiper De-icer................................. 114
Heating See: Climate Control......................................... 108
Hill Start Assist..............................................163 Switching the System On and Off...............164
Using Hill Start Assist....................................... 164
Hints on Controlling the Interior Climate............................................................111
Defogging the Side Windows in Cold Weather.............................................................. 114
General Hints.......................................................... 111
Quickly Cooling the Interior.............................. 113
Quickly Heating the Interior............................. 112
Recommended Settings for Cooling............113
Recommended Settings for Heating............113
Hints on Driving With Anti-Lock Brakes............................................................160
Home Screen
................................................388
Hood Lock See: Opening and Closing the Hood..........243
I
Ignition Switch................................................131
In California (U.S. Only)
.............................226
Information Display Control.......................73
Information Displays.....................................93
General Information............................................ 93
Information Messages
.................................96
Airbag........................................................................\
97
Alarm........................................................................\
. 97
Automatic Engine Shutdown........................... 97
Auto Start-Stop.................................................... 98
Battery and Charging System......................... 98
Blind Spot Information and Cross Traffic Alert System..................................................... 99
Collision Warning and Adaptive Cruise Control (ACC)................................................. 100
Doors...................................................................... 100
Engine...................................................................... 101
Four-Wheel Drive................................................ 101
Hill Start Assist.................................................... 102
Keyless Vehicle.................................................... 102
Lighting................................................................... 103
Maintenance........................................................ 103
507
Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing Index

Climate Voice Commands..............................
391
Initiating a Voice Session............................... 340
Mobile App Voice Commands...................... 394
Navigation Voice Commands....................... 393
Phone Voice Commands................................ 392
SiriusXM Traffic and Travel Link Voice Commands..................................................... 395
System Interaction and Feedback...............341
Voice Settings Commands............................ 395
Utilizing the Mediation/Arbitration Program (Canada Only)........................228
V
Vehicle Care...................................................268 General Information......................................... 268
Vehicle Certification Label.......................307
Vehicle Identification Number
...............306
Vehicle Storage.............................................273
Battery.................................................................... 274
Body........................................................................\
273
Brakes..................................................................... 274
Cooling system.................................................... 274
Engine..................................................................... 274
Fuel system.......................................................... 274
General................................................................... 273
Miscellaneous...................................................... 274
Removing Vehicle From Storage.................. 274
Tires........................................................................\
. 274
Ventilation See: Climate Control......................................... 108
VIN See: Vehicle Identification Number...........306
Voice Control
....................................................72
W
Warning Lamps and Indicators................89 Adaptive Cruise Control.................................... 89
Airbag - Front........................................................ 90
Anti-Lock Braking System................................ 90
Auto Start-Stop................................................... 90
Battery..................................................................... 90
Blind Spot Monitor.............................................. 90
Brake System........................................................ 90
Cruise Control....................................................... 90
Direction Indicator............................................... 90
Electric Park Brake.............................................. 90Engine Oil.................................................................
91
Fasten Seatbelt..................................................... 91
Fog Lamps - Front................................................ 91
High Beam............................................................... 91
Information.............................................................. 91
Low Fuel Level........................................................ 91
Low Tire Pressure Warning................................ 91
Parking Lamps....................................................... 91
Service Engine Soon............................................ 91
Traction and Stability Control......................... 92
Traction and Stability Control Off.................. 92
Washer Fluid Check
....................................255
Washers See: Cleaning the Exterior.............................. 268
Waxing.............................................................270
Wheel Nuts See: Changing a Road Wheel....................... 295
Wheels and Tires
.........................................276
General Information.......................................... 276
Technical Specifications................................. 299
Windows and Mirrors
....................................83
Windshield Washers......................................75 Front Camera Washer......................................... 75
Windshield Wipers.........................................74 Intermittent Wipe................................................. 74
Speed Dependent Wipers................................. 74
Wiper Blades See: Checking the Wiper Blades.................. 257
Wipers and Washers.....................................74
513
Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing Index