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Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
483
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
486
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
491
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

End User License Agreement..................516
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 516
Engine Block Heater....................................162 Using the Engine Block Heater...................... 163
Engine Coolant Check................................279
Adding Coolant.................................................. 280
Coolant Change................................................. 282
Engine Coolant Temperature Management.................................................. 283
Fail-Safe Cooling............................................... 282
Recycled Coolant................................................ 281
Severe Climates.................................................. 281
Engine Emission Control............................173
Engine Immobilizer See: Passive Anti-Theft System.....................74
Engine Oil Check...........................................277 Adding Engine Oil............................................... 278
Engine Oil Dipstick - 2.0L EcoBoost™..................................................277
Engine Oil Dipstick - 2.7L EcoBoost™..................................................277
Engine Oil Dipstick - 3.5L...........................277
Engine Specifications - 2.0L EcoBoost™................................................340
Drivebelt Routing............................................... 340
Engine Specifications - 2.7L EcoBoost™................................................340
Drivebelt Routing................................................ 341
Engine Specifications - 3.5L.....................341 Drivebelt Routing................................................ 341
Entertainment...............................................433 AM/FM Radio...................................................... 435
Apps....................................................................... 443
Bluetooth Stereo or USB................................ 442
CD (If equipped)................................................. 441
HD Radio ™ Information (If
Available)........................................................ 438
SiriusXM® Satellite Radio (If Activated)........................................................ 436
Sources.................................................................. 434
Supported Media Players, Formats and Metadata Information................................ 443
USB Ports............................................................. 443
Environment......................................................14
EPB See: Electric Parking Brake.............................. 187Essential Towing Checks...........................241
Before Towing a Trailer.................................... 242
Hitches.................................................................... 241
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 242
Safety Chains....................................................... 241
Trailer Brakes........................................................ 241
Trailer Lamps........................................................ 241
When Towing a Trailer...................................... 242
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................93
Auto-dimming Feature...................................... 94
Blind Spot Information System......................95
Direction Indicator Mirrors ............................... 94
Fold-Away Exterior Mirrors............................... 94
Heated Exterior Mirrors ..................................... 94
Integrated Blind Spot Mirror............................ 94
Memory Mirrors .................................................... 94
Power Exterior Mirrors........................................ 93
Puddle Lamps....................................................... 94
F
Fastening the Seatbelts...............................33 Rear Inflatable Seatbelt..................................... 35
Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................34
Using the Sliding Clip.......................................... 33
Flat Tire See: Changing a Road Wheel....................... 334
Flat Tire Inflation See: Tire Sealant and Inflator Kit................306
Floor Mats
.......................................................247
Ford Credit..........................................................11
US Only...................................................................... 11
Ford Protect
..................................................494
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 495
Ford Protect Extended Service Plans (U.S. Only)................................................................. 494
Front Parking Aid..........................................195 Obstacle Distance Indicator.......................... 196
Front Passenger Sensing System............44
Fuel and Refueling.......................................166
Fuel Consumption
.........................................171
Advertised Capacity............................................ 171
546
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Index

Troubleshooting.................................................
373
Scheduled Maintenance Record...........504
Scheduled Maintenance..........................496
Seatbelt Extension........................................40
Seatbelt Height Adjustment......................37
Seatbelt Reminder........................................38
Belt-Minder™........................................................ 38
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime...............................................................37
Conditions of operation..................................... 37
Seats.................................................................140
Security...............................................................74
Settings...........................................................464 911 Assist.............................................................. 469
Ambient Lighting............................................... 476
Bluetooth............................................................. 466
Clock...................................................................... 466
Display.................................................................... 477
General................................................................... 474
Media Player........................................................ 465
Mobile Apps......................................................... 473
Navigation.............................................................. 471
Phone.................................................................... 466
Radio...................................................................... 470
SiriusXM.................................................................. 471
Sound.................................................................... 464
Valet Mode........................................................... 478
Vehicle.................................................................... 476
Voice Control....................................................... 478
Wi-Fi & Hotspot.................................................. 475
Side Airbags
.....................................................46
Side Sensing System..................................196
Obstacle Distance Indicator........................... 197
Sitting in the Correct Position.................140
Snow Chains See: Using Snow Chains................................. 329
Spare Wheel See: Changing a Road Wheel....................... 334
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................502
Exceptions........................................................... 503Speed Control
See: Cruise Control........................................... 209
Stability Control
............................................192
Principle of Operation....................................... 192
Starting a Gasoline Engine.......................160 Automatic Engine Shutdown.......................... 161
Failure to Start...................................................... 161
Guarding Against Exhaust Fumes................162
Important Ventilating Information...............162
Stopping the Engine When Your Vehicle is Moving................................................................162
Stopping the Engine When Your Vehicle is Stationary......................................................... 162
Starting and Stopping the Engine..........159 General Information.......................................... 159
Steering...........................................................226 Adaptive Steering............................................... 227
Electric Power Steering................................... 226
Steering Wheel
................................................77
Storage Compartments.............................158
Sunroof See: Moonroof...................................................... 96
Sun Visors.........................................................95 Illuminated Vanity Mirror................................... 95
Supplementary Restraints System
.........42
Principle of Operation......................................... 42
Symbols Glossary
.............................................7
SYNC™ 3.........................................................413
General Information.......................................... 413
SYNC™ 3 Troubleshooting
......................478
SYNC™ Applications and Services.......391 911 Assist................................................................ 391
SYNC Mobile Apps............................................ 393
SYNC™............................................................375 General Information.......................................... 375
SYNC™ Troubleshooting.........................405
T
Technical Specifications See: Capacities and Specifications............340
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................255
Tire Care
...........................................................313
Glossary of Tire Terminology......................... 316
Important Information About Low-Profile Tires..................................................................... 313
551
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Index

Bluetooth Devices and System
Settings............................................................ 402
Connecting Your Digital Media Player to the USB Port.......................................................... 396
Media Menu Features...................................... 399
Media Voice Commands................................. 397
USB 2..................................................................... 402
Voice Commands for Audio Sources.........403
Using SYNC™ With Your Phone............379 Accessing Features through the Phone
Menu................................................................. 384
Accessing Your Phone Settings....................387
Bluetooth Devices............................................. 388
Making Calls........................................................ 383
Pairing a Phone for the First Time..............380
Pairing Subsequent Phones........................... 381
Phone Options during an Active Call.........383
Phone Voice Commands................................. 381
Receiving Calls.................................................... 383
System Settings................................................. 389
Text Messaging................................................... 385
Using Traction Control.................................191 Switching the System Off................................ 191
System Indicator Lights and Messages........................................................... 191
Using a Switch...................................................... 191
Using the Information Display Controls.............................................................. 191
Using Voice Recognition............................377 Audio Voice Commands.................................. 427
Climate Voice Commands............................. 428
Initiating a Voice Session................................. 377
Mobile App Voice Commands....................... 431
Navigation Voice Commands.......................430
Phone Voice Commands................................ 429
SiriusXM Traffic and Travel Link Voice Commands..................................................... 432
System Interaction and Feedback..............378
Voice Settings Commands............................ 432
Utilizing the Mediation/Arbitration Program (Canada Only)........................256
V
Vehicle Care
...................................................296
General Information......................................... 296
Vehicle Certification Label.......................346
Vehicle Identification Number................345 Vehicle Storage.............................................301
Battery................................................................... 302
Body........................................................................\
301
Brakes.................................................................... 302
Cooling system................................................... 302
Engine.................................................................... 302
Fuel system.......................................................... 302
General................................................................... 301
Miscellaneous..................................................... 302
Removing Vehicle From Storage.................302
Tires........................................................................\
302
Ventilation See: Climate Control......................................... 128
VIN See: Vehicle Identification Number............345
Voice Control...................................................80
W
Warning Lamps and Indicators................99 Adaptive Cruise Control.................................. 100
Adaptive Steering.............................................. 100
Anti-Lock Braking System.............................. 100
Auto Start-stop.................................................. 100
Battery.................................................................... 100
Blind Spot Monitor............................................ 100
Brake System........................................................ 101
Cruise Control....................................................... 101
Direction Indicator............................................... 101
Door Ajar................................................................. 101
Electric Park Brake.............................................. 101
Engine Coolant Temperature.......................... 101
Engine Oil............................................................... 101
Fasten Seatbelt.................................................... 101
Front Airbag........................................................... 101
Heads Up Display............................................... 102
High Beam............................................................. 102
Hood Ajar............................................................... 102
Low Fuel Level..................................................... 102
Low Tire Pressure Warning............................. 102
Low Washer Fluid............................................... 102
Parking Lamps..................................................... 102
Powertrain Fault................................................. 102
Service Engine Soon.......................................... 102
Stability Control.................................................. 103
Stability Control Off.......................................... 103
Washer Fluid Check
....................................286
553
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Index