2018 FORD EDGE service

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
255
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
256
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Customer Assistance

E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441066
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
[email protected]
N/A
N/A
North Africa
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
+1-313-594-4857
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected]. If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
257
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Customer Assistance

ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company. If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
258
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Customer AssistanceE142557

GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift the transmission to park (P).
2. Switch off the engine.
3. Block the wheels. Working with the Engine On WARNING: To reduce the risk of
vehicle damage and personal burn injuries,
do not start your engine with the air cleaner
removed and do not remove it while the
engine is running.
1. Set the parking brake and shift the transmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood 1.
Inside the vehicle, pull the hood release
handle located under the left-hand
side of the instrument panel.
272
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- MaintenanceE142457

5. Check the coolant level in the coolant
reservoir the next few times you drive
your vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the correct level.
If you have to add more than 1.1 qt (1 L) of
engine coolant per month, have your
vehicle checked as soon as possible.
Operating an engine with a low level of
coolant can result in engine overheating
and possible engine damage.
Note: During normal vehicle operation, the
coolant may change color from orange to
pink or light red. As long as the coolant is
clear and uncontaminated, this color change
does not indicate the coolant has degraded
nor does it require the coolant to be drained,
the system to be flushed, or the coolant to
be replaced.
In case of emergency, you can add a large
amount of water without engine coolant
in order to reach a vehicle service location.
In this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system.
3. Refill with engine coolant as soon as possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze.
Alcohol and other liquids can cause engine
damage from overheating or freezing. Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the coolant.
Recycled Coolant
We do not recommend the use of recycled
coolant as an approved recycling process
is not yet available.
Note:
Dispose of used coolant in the
appropriate manner.
Follow your community's regulations and
standards for recycling and disposing of
automotive fluids.
Severe Climates
If you drive in extremely cold climates:
• It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection. Coolant concentrations
above 60% decrease the overheat
protection characteristics of the
coolant and may cause engine
damage.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• Coolant concentrations below 40%
decrease the freeze and corrosion
protection characteristics of the
coolant and may cause engine
damage.
Vehicles driven year-round in non-extreme
climates should use prediluted coolant for
optimum cooling system and engine
protection.
281
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Maintenance

Coolant Change
At specific mileage intervals, as listed in
the scheduled maintenance information,
the coolant should be changed. Add
prediluted coolant approved to the correct
specification. See Capacities and
Specifications (page 340).
Fail-Safe Cooling
Fail-safe cooling allows you to temporarily
drive your vehicle before any incremental
component damage occurs. The fail-safe
distance depends on ambient
temperature, vehicle load and terrain.
How Fail-Safe Cooling Works If the engine begins to overheat,
the coolant temperature gauge
moves toward the red zone:
A warning lamp illuminates and
a message may appear in the
information display.
If the engine reaches a preset
over-temperature condition, the engine
automatically switches to alternating
cylinder operation. Each disabled cylinder
acts as an air pump and cools the engine.
When this occurs, your vehicle still
operates, however:
• Engine power is limited.
• The air conditioning system turns off.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage. When Fail-Safe Mode Is Activated WARNING:
Fail-safe mode is for use
during emergencies only. Operate your
vehicle in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, your vehicle will
have limited power, will not be able to
maintain high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury. WARNING:
Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap with
a thick cloth to prevent the possibility of
scalding and slowly remove the cap.
Failure to follow this instruction could
result in personal injury.
Your vehicle has limited engine power
when in the fail-safe mode, drive your
vehicle with caution. Your vehicle does not
maintain high-speed operation and the
engine may operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely possible and switch the engine off.
2. If you are a member of a roadside assistance program, we recommend
that you contact your roadside
assistance service provider.
3. If this is not possible, wait for a short period of time for the engine to cool.
282
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Maintenance

4. Check the coolant level. If the coolant
level is at or below the minimum mark,
add prediluted coolant immediately.
5. When the engine temperature cools, you can re-start the engine. Have your
vehicle checked as soon as possible to
minimize engine damage.
Note: Driving your vehicle without repair
increases the chance of engine damage.
Engine Coolant Temperature
Management (If Equipped) WARNING:
To reduce the risk of
crash and injury, be prepared that the
vehicle speed may reduce and the vehicle
may not be able to accelerate with full
power until the coolant temperature
reduces.
If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long
or steep grade in high ambient
temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle
speed caused by reduced engine power in
order to manage the engine coolant
temperature. Your vehicle may enter this
mode if certain high-temperature and
high-load conditions take place. The
amount of speed reduction depends on
vehicle loading, grade and ambient
temperature. If this occurs, there is no
need to stop your vehicle. You can
continue to drive. The air conditioning may automatically
turn on and off during severe operating
conditions to protect the engine from
overheating. When the coolant
temperature decreases to the normal
operating temperature, the air conditioning
turns on.
If the coolant temperature gauge moves
fully into the red zone, or if the coolant
temperature warning or service engine
soon messages appear in your information
display, do the following:
1. Stop your vehicle as soon as it is safe
to do so. Fully apply the parking brake,
shift into park (P) or neutral (N).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after
several minutes, follow the remaining
steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue.
AUTOMATIC TRANSMISSION
FLUID CHECK - 2.0L
ECOBOOST™
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
283
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Maintenance