ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See Capacities and
Specifications (page 340).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNING:
Batteries normally
produce explosive gases which can cause
personal injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. WARNING:
When lifting a
plastic-cased battery, excessive pressure
on the end walls could cause acid to flow
through the vent caps, resulting in personal
injury and damage to the vehicle or battery.
Lift the battery with a battery carrier or
with your hands on opposite corners. WARNING:
Keep batteries out of
reach of children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. WARNING: Battery posts, terminals
and related accessories contain lead and
lead compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Wash your hands
after handling
.
Your vehicle has a Motorcraft®
maintenance-free battery which normally
does not require additional water during
its life of service.
Note: If your vehicle's battery has a cover
or shield, make sure it is reinstalled after the
battery has been cleaned or replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement.
When a low voltage battery replacement
is necessary, see an authorized dealer to
replace the low voltage battery with a Ford
recommended replacement low voltage
battery that matches the electrical
requirements of the vehicle.
To ensure proper operation of the battery
management system (BMS), do not allow
a technician to connect any electrical
device ground connection directly to the
low voltage battery negative post. A
connection at the low voltage battery
negative post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
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Note:
If a person adds electrical or
electronic accessories or components to the
vehicle, the accessories or components may
adversely affect the low voltage battery
performance and durability and may also
affect the performance of other electrical
systems in the vehicle.
For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle.
Because your vehicle ’s engine is
electronically-controlled by a computer,
some engine control settings are
maintained by power from the low voltage
battery. Some engine computer settings,
like the idle trim and fuel trim strategy,
optimize the driveability and performance
of the engine. Some other computer
settings, like the clock and radio station
presets, are also maintained in memory by
power from the low voltage battery. When
a technician disconnects and connects the
low voltage battery, these settings are
erased. Complete the following procedure
in order to restore the settings:
1. With the vehicle at a complete stop, set the parking brake.
2. Shift the transmission into park (P).
3. Switch off all accessories.
4. Fully press the brake pedal and start the vehicle. 5. Run the engine until it reaches normal
operating temperature. While the
engine is warming up, complete the
following: Reset the clock. See Audio
System (page 360). Reset the power
windows bounce-back feature. See
Windows and Mirrors
(page 92).
Reset the radio station presets. See
Audio System
(page 360).
6. Allow the engine to idle for at least one
minute. If the engine turns off, press
the accelerator pedal to start the
engine.
7. While the engine is running, press the brake pedal and shift into neutral (N).
8. Allow the engine to run for at least one
minute by pressing on the accelerator
pedal.
9. Drive the vehicle at least 12 mi (20 km)
to completely relearn the idle and fuel
trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel
trim strategy.
Make sure that you dispose of old batteries
in an environmentally friendly way. Seek
advice from your local authority about
recycling old batteries.
CHECKING THE WIPER
BLADES 288
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2.0L EcoBoost Engine
Component
FA-1912
Air filter
element
FL-910-S
Oil filter
BXT-90T5-590
Battery
BAGM-48H6-7601
SP-537
Spark plugs
FP-71
Cabin air filter
WW-2755 (driver side)
Windshield
wiper blade WW-2760 (passenger side)
WW-1413 (rear window)
1 This motorcraft part is designed for vehicles with Automatic-Start-Stop.
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 499).
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MOTORCRAFT PARTS - 2.7L ECOBOOST™
2.7L EcoBoost
Component
FA-1912
Air filter element.
FL-2062
Oil filter.
BAGM-48H6-760
Battery.
SP-542
Spark plugs.
FP-80 (odor)
Cabin air filter.
WW-2755 (driver side)
Windshield wiper blade.
WW-2760 (passenger side)WW-1413 (rear window)
We recommend Motorcraft replacement parts available at your authorized dealer or at
fordparts.com for scheduled maintenance. The parts engineered for your vehicle meet
or exceed our specifications. Use of other parts may impact vehicle performance, emissions
and durability. Your warranty may be void for any damage related to use of other parts.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at
the appropriate intervals. See Normal Scheduled Maintenance (page 499).
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MOTORCRAFT PARTS - 3.5L
3.5L V6 TiVCT
Component
FA-1912
Air filter
element
FL-500-S
Oil filter
BXT-90T5-590
Battery
SP-520
Spark plugs
FP-71
Cabin air filter
WW-2755 (driver side)
Windshield
wiper blade WW-2760 (passenger side)
WW-1413 (rear window)
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 499).
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Power Seats....................................................142
10-Way Seat......................................................... 145
8-Way Seat........................................................... 143
Power Lumbar..................................................... 145
Power Steering Fluid Check....................286
Power Windows
..............................................92
Accessory Delay.................................................... 93
Bounce-Back......................................................... 92
One-Touch Down................................................. 92
One-Touch Up....................................................... 92
Window Lock......................................................... 93
Pre-Collision Assist
......................................227
Using the Pre-Collision Assist
System.............................................................. 228
Protecting the Environment........................14
Puncture See: Changing a Road Wheel....................... 334
R
Rear Parking Aid...........................................194 Obstacle Distance Indicator........................... 195
Rear Seat Armrest.......................................150
Rear Seats
........................................................147
Adjusting the Rear Seats.................................. 147
Rear Under Floor Storage..........................231 Cargo Management System........................... 231
Rear View Camera
......................................204
Camera Guidelines........................................... 205
Manual Zoom...................................................... 207
Obstacle Distance Indicator......................... 206
Rear Camera Delay........................................... 207
Using the Rear View Camera System.............................................................. 205
Rear View Camera See: Rear View Camera.................................. 204
Rear Window Wiper and Washers...........83 Rear Window Washer......................................... 84
Recommended Towing Weights
...........239
Refueling.........................................................169
Refueling System Overview........................... 169
Refueling System Warning............................... 171
Refueling Your Vehicle...................................... 169
Remote Control
...............................................51
Car Finder................................................................ 55
Intelligent Access Key.......................................... 51
Memory Feature................................................... 56
Remote Start......................................................... 55Replacing the Battery.........................................
52
Sounding a Panic Alarm.................................... 55
Using the Key Blade............................................ 54
Remote Start..................................................139 Automatic Settings............................................ 139
Removing a Headlamp...............................291
Repairing Minor Paint Damage...............301
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)..............................................................258
Reporting Safety Defects (U.S. Only)..............................................................258
Roadside Assistance..................................248 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 249
Vehicles Sold in Canada: Roadside Assistance Program Coverage................249
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 249
Vehicles Sold in the United States: Getting Roadside Assistance................................... 248
Vehicles Sold in the United States: Using Roadside Assistance................................... 248
Roadside Emergencies
..............................248
Roof Racks and Load Carriers..................231
Running-In See: Breaking-In................................................. 246
Running Out of Fuel.....................................167 Adding Fuel From a Portable Fuel
Container.......................................................... 168
Filling a Portable Fuel Container................... 167
S
Safety Canopy ™
............................................48
Safety Precautions......................................166
Satellite Radio................................................371 Satellite Radio Electronic Serial Number
(ESN)................................................................. 372
Satellite Radio Reception Factors...............372
SiriusXM Satellite Radio Service.................. 372
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