
•
Power: Switch the audio system on
and off.
• VOL:
Control the volume of playing
audio.
• Seek
and Tune: Use as you normally
would in audio modes.
• Eject:
Eject a CD from the audio
system.
• SOURCE
or MEDIA: Press repeatedly
to advance through available media
modes.
• SOUND:
Press to access the Sound
menu where you can adjust sound and
other audio settings.
• 1-6:
Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page
360).
• DISP:
Switch the display on or off. You
can also touch the screen to switch the
display back on.
• Temperature, fan and climate
control buttons:
Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control
(page 128).
911 Assist WARNING:
Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. WARNING: Do not wait for 911 Assist
to make an emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or damage
the phone which could prevent 911 Assist
from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
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(If Equipped)

Website
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 464).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services. Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
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(If Equipped)

1
180 Degree Camera....................................207
Camera Views.................................................... 208
Using the 180 degree camera system.............................................................. 208
A
A/C See: Climate Control......................................... 128
About This Manual
...........................................7
ABS See: Brakes........................................................... 186
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 187
Accessories....................................................492 Exterior Style....................................................... 492
Interior Style........................................................ 492
Lifestyle................................................................. 492
Peace of Mind..................................................... 492
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control.............210
Active Park Assist.........................................198 Using Active Park Assist.................................. 199
Adjusting the Headlamps........................289 Vertical Aim Adjustment................................ 289
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column .............................................................
77
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column .............................................................
77
End of Travel Position......................................... 78
Memory Feature.................................................... 78
Airbag Disposal..............................................50
Air Conditioning See: Climate Control......................................... 128
Air Filter See: Changing the Engine Air Filter.............295
Alarm See: Anti-Theft Alarm......................................... 75
All-Wheel Drive
..............................................181 Ambient Lighting...........................................90
Adjusting the Brightness.................................... 91
Changing the Color............................................... 91
Switching Ambient Lighting Off...................... 91
Switching Ambient Lighting On....................... 91
Anti-Theft Alarm............................................75 Arming the Alarm................................................. 75
Disarming the Alarm........................................... 75
Appendices.....................................................514
Apps..................................................................461 ........................................................................\
........... 461
SiriusXM Traffic and Travel Link...................463
At a Glance........................................................15
Audible Warnings and Indicators...........103 Headlamps On Warning Chime....................103
Key in Ignition Warning Chime.......................103
Keyless Warning Alert....................................... 103
Parking Brake On Warning Chime................103
Audio Control...................................................78 Type One.................................................................. 79
Type Two................................................................. 79
Audio System
...............................................360
General Information......................................... 360
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display
.................366
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................361
Menu Structure................................................... 363
Audio Unit - Vehicles With: Sony Audio System
..........................................................367
Autolamps........................................................86
Windshield Wiper Activated
Headlamps........................................................ 86
Automatic Climate Control - Vehicles With: AM/FM/CD/SYNC/Touchscreen
Display/Dual Automatic Temperature
Control (DATC)...........................................129
Automatic Climate Control - Vehicles With: AM/FM/CD/SYNC.........................133
Automatic Climate Control - Vehicles With: Sony Audio System
........................131
Automatic High Beam Control.................88 Automatic High Beam Indicator....................89
Switching the System On and Off................88
Automatic Transmission
.............................177
Automatic Transmission Adaptive
Learning............................................................ 180
Brake-Shift Interlock.......................................... 179
543
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Child Safety........................................................17
General Information............................................. 17
Child Safety Locks.........................................30 Left-Hand Side....................................................... 31
Right-Hand Side.................................................... 31
Cleaning Leather Seats
............................300
Cleaning Products.......................................296
Materials............................................................... 296
Cleaning the Engine...................................298
Cleaning the Exterior..................................296 Cleaning the Headlamps................................ 297
Exterior Chrome Parts...................................... 297
Exterior Plastic Parts......................................... 297
Stripes or Graphics............................................ 297
Underbody............................................................ 297
Under Hood.......................................................... 297
Cleaning the Instrument Panel and Instrument Cluster Lens........................299
Cleaning the Interior...................................299 Mirrors.................................................................... 299
Cleaning the Wheels...................................301
Cleaning the Windows and Wiper Blades
...........................................................298
Clearing All MyKeys.......................................59
Climate............................................................444
Climate Control
.............................................128
Climate Controlled Seats..........................149 Cooled Seats........................................................ 149
Cold Weather Precautions.......................246
Coolant Check See: Engine Coolant Check............................ 279
Crash Sensors and Airbag Indicator.......49
Creating a MyKey
...........................................58
Programming and Changing Configurable
Settings............................................................... 58
Cross Traffic Alert
........................................223
Blocked Sensors................................................. 225
Switching the System Off and On...............225
System Errors...................................................... 225
System Lights, Messages and Audible Alerts.................................................................. 225
System Limitations........................................... 225
Using the Cross Traffic Alert System..........223
Cruise Control
.................................................80
Principle of Operation..................................... 209
Type One................................................................. 80
Type Two................................................................ 80Cruise control
See: Using Cruise Control.............................. 209
Customer Assistance
.................................253
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................87
Type One - Conventional
(Non-Configurable)........................................ 87
Type Two - Configurable................................... 87
Digital Radio
..................................................369
HD Radio Reception and Station
Troubleshooting............................................ 370
Direction Indicators
.......................................89
Doors and Locks.............................................63
Drive Control
.................................................230
Adaptive Steering.............................................. 230
Driver Alert
......................................................216
PRINCIPLE OF OPERATION........................... 216
USING DRIVER ALERT...................................... 216
Driver and Passenger Airbags....................43 Children and Airbags.......................................... 44
Proper Driver and Front Passenger Seating Adjustment........................................................ 43
Driver and Passenger Knee Airbags.........47
Driving Aids
.....................................................216
Driving Hints..................................................246
Driving Through Water...............................246
DRL See: Daytime Running Lamps......................... 87
E
Economical Driving
.....................................246
Electric Parking Brake.................................187 Applying the Electric Parking brake.............187
Battery With No Charge................................... 189
Releasing the Electric Parking Brake..........188
Electromagnetic Compatibility...............514
Emission Law
..................................................173
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........174
Tampering With a Noise Control System............................................................... 173
545
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Fuel Economy........................................................
171
Fuel Filler Funnel Location........................167
Fuel Filter........................................................287
Fuel Quality....................................................166
Choosing the Right Fuel.................................. 166
Fuel Shutoff
...................................................249
Fuses................................................................260
Fuse Specification Chart
..........................260
Passenger Compartment Fuse
Panel................................................................. 266
Power Distribution Box................................... 260
G
Garage Door Opener See: Universal Garage Door Opener.............151
Gauges................................................................97 Engine Coolant Temperature Gauge............98
Fuel Gauge............................................................. 98
Information Display............................................. 97
Left Information Display................................... 99
Type 1........................................................................\
. 97
Type 2....................................................................... 99
Gearbox See: Transmission............................................... 177
General Information on Radio Frequencies....................................................51
Intelligent Access.................................................. 51
General Maintenance Information.......496 Multi-Point Inspection.................................... 498
Owner Checks and Services.......................... 497
Protecting Your Investment.......................... 496
Why Maintain Your Vehicle?......................... 496
Why Maintain Your Vehicle at Your Dealership?.................................................... 496
Getting Assistance Outside the U.S. and Canada.........................................................256
Getting the Services You Need
...............253
Away From Home.............................................. 253
Global Opening
...............................................93
Moonroof................................................................. 93
Remote Control Front Windows.................... 93
H
Hazard Flashers
...........................................249
Headlamp Adjusting See: Adjusting the Headlamps.................... 289Headlamp Exit Delay....................................87
Headlamp Removal
See: Removing a Headlamp........................... 291
Headrest See: Head Restraints........................................ 140
Head Restraints............................................140 Adjusting the Head Restraint.......................... 141
Tilting Head Restraints ..................................... 141
Heated Seats.................................................148 Front Seats........................................................... 148
Rear Seats............................................................. 148
Heated Steering Wheel...............................80
Heated Windows and Mirrors..................138 Heated Exterior Mirrors..................................... 138
Heated Rear Window........................................ 138
Windshield Wiper De-icer............................... 138
Heating See: Climate Control......................................... 128
Hill Start Assist
.............................................189
Switching the System On and Off...............190
Using Hill Start Assist....................................... 189
Hints on Controlling the Interior Climate..........................................................135
Defogging the Side Windows in Cold Weather............................................................. 138
General Hints........................................................ 135
Quickly Cooling the Interior............................. 137
Quickly Heating the Interior............................ 136
Recommended Settings for Cooling...........137
Recommended Settings for Heating...........137
Hints on Driving With Anti-Lock Brakes.............................................................187
Home Screen................................................425
Hood Lock See: Opening and Closing the Hood...........272
I
In California (U.S. Only)............................254
Information Display Control......................80
Information Displays
...................................104
General Information.......................................... 104
Information Messages
.................................113
Active Park............................................................. 114
Adaptive Cruise Control.................................... 114
Adaptive Steering................................................ 115
Airbag....................................................................... 115
Alarm........................................................................\
115
547
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Bluetooth Devices and System
Settings............................................................ 402
Connecting Your Digital Media Player to the USB Port.......................................................... 396
Media Menu Features...................................... 399
Media Voice Commands................................. 397
USB 2..................................................................... 402
Voice Commands for Audio Sources.........403
Using SYNC™ With Your Phone............379 Accessing Features through the Phone
Menu................................................................. 384
Accessing Your Phone Settings....................387
Bluetooth Devices............................................. 388
Making Calls........................................................ 383
Pairing a Phone for the First Time..............380
Pairing Subsequent Phones........................... 381
Phone Options during an Active Call.........383
Phone Voice Commands................................. 381
Receiving Calls.................................................... 383
System Settings................................................. 389
Text Messaging................................................... 385
Using Traction Control.................................191 Switching the System Off................................ 191
System Indicator Lights and Messages........................................................... 191
Using a Switch...................................................... 191
Using the Information Display Controls.............................................................. 191
Using Voice Recognition............................377 Audio Voice Commands.................................. 427
Climate Voice Commands............................. 428
Initiating a Voice Session................................. 377
Mobile App Voice Commands....................... 431
Navigation Voice Commands.......................430
Phone Voice Commands................................ 429
SiriusXM Traffic and Travel Link Voice Commands..................................................... 432
System Interaction and Feedback..............378
Voice Settings Commands............................ 432
Utilizing the Mediation/Arbitration Program (Canada Only)........................256
V
Vehicle Care
...................................................296
General Information......................................... 296
Vehicle Certification Label.......................346
Vehicle Identification Number................345 Vehicle Storage.............................................301
Battery................................................................... 302
Body........................................................................\
301
Brakes.................................................................... 302
Cooling system................................................... 302
Engine.................................................................... 302
Fuel system.......................................................... 302
General................................................................... 301
Miscellaneous..................................................... 302
Removing Vehicle From Storage.................302
Tires........................................................................\
302
Ventilation See: Climate Control......................................... 128
VIN See: Vehicle Identification Number............345
Voice Control...................................................80
W
Warning Lamps and Indicators................99 Adaptive Cruise Control.................................. 100
Adaptive Steering.............................................. 100
Anti-Lock Braking System.............................. 100
Auto Start-stop.................................................. 100
Battery.................................................................... 100
Blind Spot Monitor............................................ 100
Brake System........................................................ 101
Cruise Control....................................................... 101
Direction Indicator............................................... 101
Door Ajar................................................................. 101
Electric Park Brake.............................................. 101
Engine Coolant Temperature.......................... 101
Engine Oil............................................................... 101
Fasten Seatbelt.................................................... 101
Front Airbag........................................................... 101
Heads Up Display............................................... 102
High Beam............................................................. 102
Hood Ajar............................................................... 102
Low Fuel Level..................................................... 102
Low Tire Pressure Warning............................. 102
Low Washer Fluid............................................... 102
Parking Lamps..................................................... 102
Powertrain Fault................................................. 102
Service Engine Soon.......................................... 102
Stability Control.................................................. 103
Stability Control Off.......................................... 103
Washer Fluid Check
....................................286
553
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