2018 FORD EDGE Audio

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
479
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
481
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
487
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
491
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS: You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
PRODUCT SUPPORT:
Please refer to
FORD MOTOR COMPANY instructions
provided in the documentation for the
DEVICES product support, such as the
vehicle owner guide.
Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES.
No Liability for Certain Damages:
EXCEPT AS PROHIBITED BY LAW, FORD
MOTOR COMPANY, ANY THIRD PARTY
SOFTWARE OR SERVICES SUPPLIERS,
AND THEIR AFFILIATES SHALL HAVE NO
LIABILITY FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL
DAMAGES ARISING FROM OR IN
CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.
519
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Appendices

2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute, sublicense or otherwise
transfer the TeleNav Software to
others, except as part of your
permanent transfer of the TeleNav
Software; or
(e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming,
privacy, consumer and child protection,
obscenity or defamation, or
iii. is harmful, threatening, abusive,
harassing, tortuous, defamatory, vulgar,
obscene, libelous, or otherwise
objectionable; and (f) lease, rent out, or
otherwise permit unauthorized access by
third parties to the TeleNav Software
without advanced written permission of
TeleNav.
4. Disclaimers
• To the fullest extent permissible
pursuant to applicable law, in no event
will TeleNav, its licensors and suppliers,
or agents or employees of any of the
foregoing, be liable for any decision
made or action taken by you or anyone
else in reliance on the information
provided by the TeleNav Software.
TeleNav also does not warrant the
accuracy of the map or other data used
for the TeleNav Software. Such data
may not always reflect reality due to,
among other things, road closures,
construction, weather, new roads and
other changing conditions. You are
responsible for the entire risk arising
out of your use of the TeleNav
Software. For example but without
limitation, you agree not to rely on the
TeleNav Software for critical
navigation in areas where the
well-being or survival of you or others
525
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Appendices

1
180 Degree Camera....................................207
Camera Views.................................................... 208
Using the 180 degree camera system.............................................................. 208
A
A/C See: Climate Control......................................... 128
About This Manual
...........................................7
ABS See: Brakes........................................................... 186
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 187
Accessories....................................................492 Exterior Style....................................................... 492
Interior Style........................................................ 492
Lifestyle................................................................. 492
Peace of Mind..................................................... 492
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control.............210
Active Park Assist.........................................198 Using Active Park Assist.................................. 199
Adjusting the Headlamps........................289 Vertical Aim Adjustment................................ 289
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column .............................................................
77
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column .............................................................
77
End of Travel Position......................................... 78
Memory Feature.................................................... 78
Airbag Disposal..............................................50
Air Conditioning See: Climate Control......................................... 128
Air Filter See: Changing the Engine Air Filter.............295
Alarm See: Anti-Theft Alarm......................................... 75
All-Wheel Drive
..............................................181 Ambient Lighting...........................................90
Adjusting the Brightness.................................... 91
Changing the Color............................................... 91
Switching Ambient Lighting Off...................... 91
Switching Ambient Lighting On....................... 91
Anti-Theft Alarm............................................75 Arming the Alarm................................................. 75
Disarming the Alarm........................................... 75
Appendices.....................................................514
Apps..................................................................461 ........................................................................\
........... 461
SiriusXM Traffic and Travel Link...................463
At a Glance........................................................15
Audible Warnings and Indicators...........103 Headlamps On Warning Chime....................103
Key in Ignition Warning Chime.......................103
Keyless Warning Alert....................................... 103
Parking Brake On Warning Chime................103
Audio Control...................................................78 Type One.................................................................. 79
Type Two................................................................. 79
Audio System
...............................................360
General Information......................................... 360
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display
.................366
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................361
Menu Structure................................................... 363
Audio Unit - Vehicles With: Sony Audio System
..........................................................367
Autolamps........................................................86
Windshield Wiper Activated
Headlamps........................................................ 86
Automatic Climate Control - Vehicles With: AM/FM/CD/SYNC/Touchscreen
Display/Dual Automatic Temperature
Control (DATC)...........................................129
Automatic Climate Control - Vehicles With: AM/FM/CD/SYNC.........................133
Automatic Climate Control - Vehicles With: Sony Audio System
........................131
Automatic High Beam Control.................88 Automatic High Beam Indicator....................89
Switching the System On and Off................88
Automatic Transmission
.............................177
Automatic Transmission Adaptive
Learning............................................................ 180
Brake-Shift Interlock.......................................... 179
543
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Index

Bluetooth Devices and System
Settings............................................................ 402
Connecting Your Digital Media Player to the USB Port.......................................................... 396
Media Menu Features...................................... 399
Media Voice Commands................................. 397
USB 2..................................................................... 402
Voice Commands for Audio Sources.........403
Using SYNC™ With Your Phone............379 Accessing Features through the Phone
Menu................................................................. 384
Accessing Your Phone Settings....................387
Bluetooth Devices............................................. 388
Making Calls........................................................ 383
Pairing a Phone for the First Time..............380
Pairing Subsequent Phones........................... 381
Phone Options during an Active Call.........383
Phone Voice Commands................................. 381
Receiving Calls.................................................... 383
System Settings................................................. 389
Text Messaging................................................... 385
Using Traction Control.................................191 Switching the System Off................................ 191
System Indicator Lights and Messages........................................................... 191
Using a Switch...................................................... 191
Using the Information Display Controls.............................................................. 191
Using Voice Recognition............................377 Audio Voice Commands.................................. 427
Climate Voice Commands............................. 428
Initiating a Voice Session................................. 377
Mobile App Voice Commands....................... 431
Navigation Voice Commands.......................430
Phone Voice Commands................................ 429
SiriusXM Traffic and Travel Link Voice Commands..................................................... 432
System Interaction and Feedback..............378
Voice Settings Commands............................ 432
Utilizing the Mediation/Arbitration Program (Canada Only)........................256
V
Vehicle Care
...................................................296
General Information......................................... 296
Vehicle Certification Label.......................346
Vehicle Identification Number................345 Vehicle Storage.............................................301
Battery................................................................... 302
Body........................................................................\
301
Brakes.................................................................... 302
Cooling system................................................... 302
Engine.................................................................... 302
Fuel system.......................................................... 302
General................................................................... 301
Miscellaneous..................................................... 302
Removing Vehicle From Storage.................302
Tires........................................................................\
302
Ventilation See: Climate Control......................................... 128
VIN See: Vehicle Identification Number............345
Voice Control...................................................80
W
Warning Lamps and Indicators................99 Adaptive Cruise Control.................................. 100
Adaptive Steering.............................................. 100
Anti-Lock Braking System.............................. 100
Auto Start-stop.................................................. 100
Battery.................................................................... 100
Blind Spot Monitor............................................ 100
Brake System........................................................ 101
Cruise Control....................................................... 101
Direction Indicator............................................... 101
Door Ajar................................................................. 101
Electric Park Brake.............................................. 101
Engine Coolant Temperature.......................... 101
Engine Oil............................................................... 101
Fasten Seatbelt.................................................... 101
Front Airbag........................................................... 101
Heads Up Display............................................... 102
High Beam............................................................. 102
Hood Ajar............................................................... 102
Low Fuel Level..................................................... 102
Low Tire Pressure Warning............................. 102
Low Washer Fluid............................................... 102
Parking Lamps..................................................... 102
Powertrain Fault................................................. 102
Service Engine Soon.......................................... 102
Stability Control.................................................. 103
Stability Control Off.......................................... 103
Washer Fluid Check
....................................286
553
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- Index