
911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user switches 911 Assist to onor off, that setting applies for all pairedphones. If 911 Assist is switched off, eithera voice message plays or a display messageor an icon comes on when your vehicle isstarted and after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone.
See SYNC™ (page 290). Importantinformation about airbag deployment is inthis chapter.
See Roadside Emergencies (page 181).Important information about the fuel pumpshut-off is in this chapter.
Setting 911 Assist On or Off
Press the Settings button then select:
Action and DescriptionMenuItem
Select the desired option, onor off.911 Assist
To make sure that 911 Assist worksproperly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
295EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™

In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (the triggers for 911Assist). If a connected cell phone sustainsdamage or loses its connection to SYNCduring a crash, SYNC searches for and triesto connect to a previously paired cellphone; SYNC then attempts to call theemergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel".
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
SYNC Mobile Apps
The system enables voice and steeringwheel control of SYNC AppLink enabledsmartphone apps. When an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and steering wheel controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:Android users need to connect thephone to SYNC using Bluetooth.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Availability of SYNC AppLink enabled Appswill vary by region.Note:Make sure you have an active accountfor the app that you have downloaded.Some apps work automatically with nosetup. Other apps want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
296EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™

911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, by visiting:
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
For important information about airbagdeployment and the fuel pump shut-offplease see the Supplementary Restrainsand Roadside Emergencies sections ofyour owner manual.
To switch 911 Assist on and off please viewthe settings information. See Settings(page 353).
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
312EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3

In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
313EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3

Home screen displayTileItem
Shows the active media source.AudioAIf your vehicle does not have navigation, this space contains thecompass.
The name of the connected phone appears on the screen. Thestatus of the phone features also appear. This includes signalstrength, battery charge, 911 assist setting state (On or Off),text messaging and roaming.
PhoneB
This map displays your current location or current route in realtime.*NavigationC
When you have navigation active, you also see the next turnand the length of time and distance to your destination.If your vehicle does not have navigation, this space contains theaudio information.
* If equipped.
318EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3

Switching Air Conditioning On andOff.......................................................................100Switching Climate Control On andOff.......................................................................100Switching Maximum Cooling On andOff.......................................................................100Switching Maximum Defrost On andOff.......................................................................100Switching Recirculated Air On andOff.......................................................................100Swtiching Auto Mode On and Off...............100Automatic Engine Shutdown...................124Automatic Transmission...........................138Automatic Transmission AdaptiveLearning..............................................................141Emergency Park Position ReleaseLever...................................................................140If Your Vehicle Gets Stuck In Mud orSnow....................................................................141Selector Lever Positions..................................138SelectShift™ AutomaticTransmission...................................................139Automatic Transmission FluidCheck..............................................................212Auto-Start-Stop............................................125Disabling Auto-Start-Stop..............................126Enabling Auto-Start-Stop...............................125Autowipers........................................................67Auxiliary Power Points.................................115110 Volt AC Power Point....................................11512 Volt DC Power Point......................................115Locations................................................................115
B
BatterySee: Changing the 12V Battery.......................213Blind Spot Information System..............158Switching the System Off and On...............159System Errors.......................................................159Using the Blind Spot InformationSystem...............................................................158BLISSee: Blind Spot Information System..........158Body Styling Kits..........................................236Bonnet LockSee: Opening and Closing the Hood..........202
Booster Seats..................................................23Types of Booster Seats......................................24Brake Fluid Check.........................................212Brakes...............................................................146General Information..........................................146Breaking-In......................................................178Brakes and Clutch...............................................178Tires..........................................................................178Bulb Specification Chart...........................226
C
Cabin Air Filter...............................................103California Proposition 65..............................11Capacities and Specifications - 1.0LEcoBoost™.................................................279Alternative Engine Oil for Extremely ColdClimates............................................................281Capacities.............................................................279Specifications......................................................279Capacities and Specifications -2.0L................................................................282Alternative Engine Oil for Extremely ColdClimates...........................................................284Capacities.............................................................282Specifications.....................................................282Capacities and Specifications.................271Car WashSee: Cleaning the Exterior..............................230Catalytic Converter......................................135On-Board Diagnostics (OBD-II)...................136Readiness for Inspection and Maintenance(I/M) Testing...................................................136Center Console................................................117Changing a Bulb............................................218Central High Mounted Brake Lamp............225Direction indicators............................................221Front Fog Lamps................................................220Glove box lamp...................................................220Headlamp..............................................................218Interior Lamp.......................................................225Luggage Compartment Lamp, FootwellLamp and Tailgate Lamp...........................226Map Lamp (driver side)...................................226Reading Lamps...................................................226Rear lamps...........................................................223Reversing Lamp..................................................224Side Marker...........................................................219
436EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex

Fuel Quality - Gasoline................................127Choosing the Right Fuel...................................127Fuel Shutoff....................................................182Fuse Box Locations......................................193Battey Fuse Box..................................................193Engine Compartment Fuse Box....................193Passenger Compartment Fuse Box............193Fuses.................................................................193Fuse Specification Chart...........................193Battery Fuse Box...............................................200Engine Compartment Fuse Box....................194Passenger Compartment Fuse Box............198
G
Gauges...............................................................80Engine Coolant Temperature Gauge.............81Fuel Gauge...............................................................81Information Display............................................80GearboxSee: Transmission..............................................138General Information on RadioFrequencies...................................................45General Maintenance Information.......383Multi-Point Inspection.....................................385Owner Checks and Services.........................384Protecting Your Investment...........................383Why Maintain Your Vehicle?.........................383Why Maintain Your Vehicle at YourDealership?.....................................................383Getting Assistance Outside the U.S. andCanada..........................................................189Getting the Services You Need...............186Away From Home..............................................186Glasses Holder................................................117
H
HandbrakeSee: Parking Brake..............................................147Hazard Flashers............................................182Headlamp AdjustingSee: Adjusting the Headlamps......................216Headlamp Exit Delay.....................................72Headlamp RemovalSee: Removing a Headlamp............................217HeadrestSee: Head Restraints........................................104
Head Restraints............................................104Adjusting the Head Restraint.........................105Heated Exterior Mirrors..............................103Windshield Wiper De-icer...............................103Heated Rear Window - Vehicles With:Electronic Automatic TemperatureControl (EATC)...........................................103Heated Rear Window - Vehicles With:Electronic Manual TemperatureControl (EMTC)..........................................103Heated Seats...................................................114Heated Steering Wheel...............................66HeatingSee: Climate Control..........................................98Hill Start Assist..............................................147Switching the System On and Off...............148Using Hill Start Assist.......................................148Hints on Controlling the Interior Climate- Vehicles With: Electronic AutomaticTemperature Control (EATC).................101Defogging the Side Windows in ColdWeather..............................................................101General Hints........................................................101Maximum Cooling Using the InstrumentPanel and Footwell Air Vents...................102Quickly Cooling the Interior.............................101Quickly Heating the Interior.............................101Recommended Settings for Cooling...........101Recommended Settings for Heating...........101Hints on Controlling the Interior Climate- Vehicles With: Electronic ManualTemperature Control (EMTC)..............102Defogging the Side Windows in ColdWeather.............................................................102General Hints.......................................................102Maximum Cooling Using the InstrumentPanel and Footwell Air Vents...................102Quickly Cooling the Interior............................102Quickly Heating the Interior............................102Recommended Settings for Cooling...........102Recommended Settings for Heating..........102Hints on Driving With Anti-LockBrakes............................................................146Home Screen..................................................317Hood LockSee: Opening and Closing the Hood..........202
439EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex